Shein Scam: 10 Things You Should Know Before Ordering

shein scam



Is Shein a Scam? The Anatomy of a Controversial Clothing Store

Several readers approached us in the last few weeks asking if Shein is a scam or employs fraudulent practices. Is Shein scamming its customers? In this article, we’ll take an in-depth look at this somehow popular clothing online store and address the potential Shein fraud.

When cruising the online market, you can find real bargains at familiar brand stores like Gap and Macy’s, or you can try other online retail shops such as Shein or Venus. If you are looking for trendy clothes for yourself, your family, and even your kids, these may be the place to start.

However, the Internet is full of surprises and fake clothing websites. Let’s dive in.

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Shein looks like the real deal, but our investigation has revealed many troubling issues with the highly utilized clothing store, which leads us down the road of a Shein scam. Low star ratings abound, and commentary seemed suspicious. Is Shein a treasured clothing deal website shopping experience, or is there a Shein scam going on that is hidden by some good reviews?

Let’s address ten points that you may want to be aware of.



1. Controversial Numbers

With great deals, on-point trends, and so many options, including makeup and accessories, how can you miss when there are free returns, free standard shipping, and so many options? Clothes that are cute and trendy, what seem like excellent deals and you can’t beat the prices.

BUT… if you look closely, there are currently 27% of their over 31,000 THOUSAND ratings that are 5 stars. However, there are over 35% 1-star ratings that seem to support the Shein controversy.

As we expose some of these issues, the reviews continue to come in from all over the globe reporting problems with Shein – check out some of these reports of problems with Shein and decide for yourself, Shein scam or trendy brands.

shein fraud

 

2. Shein Refund Trouble

There seems to be some growing support for trouble with the free return policy. While combing through the thousands of reviews, you will find many that express ongoing issues with returns.

Some individuals actually get a response and are told that a refund has been issued, with no apparent refund showing up in their accounts. Here is what the website says:

  • “Refunds will be processed within 7 days after we receive your package. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.”
  • “The original shipping fee and insurance are non-refundable.
    NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.”



Following this process should be easy, right? Occasionally even following the rules will not get a refund sent to you. The comments below – left by angry customers on TrustPilot – are ongoing and support the Shein fraud claim:

“I have been waiting three weeks for a response to a refund they issued me May 1. Never received it. I have emailed over three times about this issue. Good luck trying to get help with this company.”

“A lot of my stuff came broken :(( at least 45 euros was ruined… the only way to get a refund is by returning it and paying fees which sucks so bad. They deliver me ruined items, and they want me to pay instead of just giving me my money back…”



3. Poor Quality Clothing

So many cute photos of clothing with some excellent reviews, but there appear to be some reviews focused on the poor quality of their ordered clothing. Cheap fabric comments are all through the last six months of reviews, along with many comments that the pictured clothes do not match what was delivered. How would you feel if you ordered a new dress and it came to you with shoddy fabric or a zipper that didn’t work?

Here is more feedback from their disappointed clients:

“The clothes are hit or miss, sometimes they look good, and sometimes they suck. Especially the material, I would say a waste of time.”

“Top was nothing like the picture, different material, style and color, and delivery takes three weeks. Their stuff is ridiculously cheap. I don’t know why they are still running. It’s so sad to see people supporting clothing brands using child labor.”

shein scamming

4. Shein Customer Service Issues

The following statements complete the 1-star Shein reviews:

“It has been like three weeks, and apparently, my order is with my courier service when they say they haven’t even received it. I tried to contact Shein customer service they have, and the only thing I can contact is a bot that offers no new information, just the same info as is on my tracking details. Never been so annoyed with a company. I’ll never shop here again.”

“Been trying for three days to send tops back which are too big followed procedure but keeps going back to the beginning will never order from here again any joy from customer services page is always down.”



 

By the way, if you feel a website might be suspicious, whether it’s a clothing shop or e-commerce outlet, feel free to verify it using our unique Scam Detector website validator below:

Let’s continue addressing the Shein scam accusations coming from its clients.

5. Shein Return Process Problems

Shein has a support and contact section on their website to help with any issues you may have with your order. The instructions are fairly simple and outline using their own shipping label to send items back.

According to the website, here is what happens when it comes to sending the items back:

 

  • “How long do I have before making a return, and do I have to pay for shipping?
    1. You have a max of 45 days to make returns. You must send back and postmark your return packages within 45 days after the purchase date. No returns made after 45 days from the purchase date will be accepted.
  • 2. Shipping is free on your 1st return for any order. You must use the shipping label we provide (See “How do I make a return?” section for details), then send back and postmark the package within 45 days from the purchase date.
  • 3. After you have already returned items from order but would like to make additional returns for additional items, you must do so within 45 days of the purchase date. There are two ways:
  • a. you can use the shipping label we provided and pay a $ 7.99 shipping fee, which will be deducted from your refund.
  • b. you can use your own shipping method and at your own cost.”

 



Unfortunately, the reviews of Shein’s refund practices do not support following the mantra “practice what you preach.” Many reviews confirm our suspicion that although Shein advertises support is a click away, there are ongoing issues with sending back unwanted items and getting a refund for them.

Here are some more genuine complaints and Shein reviews:

“Back again to leave to another terrible review. I was contacted by Shein the last time, so hopefully, they see this one as well. I paid to return my items to Shein. Then I selected all the items that I wanted to return and paid without any incident. I packaged everything as I was supposed to, and I mailed the package.”



“Please Shein, tell me why the package that I paid for using YOUR RETURN LABEL ENDED UP BACK ON FRONT DOOR!!!?? AND ONE OF THE ITEMS IS MISSING! This how Shein is getting out of refunding people’s money?! I am furious! What kind of company is this? I have never had this happen with any company ever.”

“I had returned items before to Shein and had no problem. All of a sudden, Shein is acting brand new. Now, what am I supposed to do with these clothes that I paid to have returned!? Shein is trash, and I will never make another purchase here ever again. Also, I used their bag that they sent me to return my items and it came beat to absolute hell. I AM FUMING!”

“Shein charged me with a return only to send my items back without any explanation. Trash company. Now, I am out of even more money than before.”



6. Poor Response to Social Media and Email Posts

Another way to engage with Shein on issues is to comment on social media – this makes sense with so many people using social media outlets to communicate with sellers and posting about purchases.

Shein has their links to over ten social media outlets to connect with them – are they even monitored by real people or just flagged for highly negative or only positive comments, and then those get a response? Hard to know the truth.



Advertising on social media is just one way that Shein may appear outside to engage easily with their customers. Still, the comments seem to support the ongoing commentary that Shein scams people out of money and does not communicate with their customers.

“Hi, My orders still didn’t come since December. It shows that it’s delivered, but I haven’t received anything… Please help me. I did everything I could. I’ve messaged you guys five times on email, Instagram, Facebook, Twitter, EVERYTHING. All they are telling me to do is wait. Wait for what?”

shein scams

8. Issues With Receiving Orders

The number one customer service for any company should be that when someone uses your service or orders a product, the product is received! That is the value of shopping online – getting what you want when you need it.

When you place an order, you expect a delivery. The following comments appear to support the Shein scam claim when orders are placed, and individuals never receive what they order or get an explanation as to where their items are in the delivery process.

“Used to be kind of reliable, now you cannot rely on them to send your order, to give you support on your order (as there is no customer service team, they don’t reply on social media either) or accurate information regarding your order.”

“I ordered four shirts on April 6 and still haven’t received anything. I called the post office nothing I called the company a person that doesn’t know English answers the phone. And that was two weeks ago he told me to call back in a(n) hour. I (have) been calling for the last two weeks no answer. I am very upset with this company. I’m out of 100 dollars and no shirts. I will never order anything from the guys again, and I WILL let my friends and family know as well. You guys suck.”



9. Shein Delivery Delays

Sometimes when we order online, we have a timeframe that we need those items. Whether it is a party, the start of a new school year, or a vacation when we order something that has a shipping promise, and we have a timeline, when things do not arrive or are delayed with no explanation, it causes us problems, which is what all of us try to avoid when ordering online in the first place!

“Worst customer service ever emailed and no response, no contact number to ring. I wouldn’t recommend it. It states on my app the returns tracking refund has been issued on May 7, but no refund has been made to my card. Order number is *********. Absolute disgrace that a delivery charge was taken off the amount of the return when it states that it’s free delivery and returns.”



10. Unethical Advertising

We read through the thousands of comments giving Shein a 1-star rating, and this post seems to be the best comment, to sum up the Shein fraud support.

“Firstly, what I notice with the response from Shein with regards to the reviews Shein is very selective with their response. For example, in the review unethical-child labor (3 days ago), Shein was quick to respond but hardly ever respond to other reviews. I am very disappointed with Shein for false advertising about free shipment. They make no mention of extra customs duties that one may have to pay. My order ************ was sent by Shein only to be told by Buffalo to pay R265.55. Upon query with Shein (Gwen), I was informed that I should reject the order if I am not happy. After I have rejected and queried my refund, I was informed that sometimes the order could be destroyed at customs, so what happens to my refund? Indeed this is unethical of Shein. You are indirectly scamming people.”



Shein Scam? What’s Your Take

Shopping online is the worldwide way to get what you want faster with just a click of a button and a virtual swipe of your credit card. Shopping has dramatically changed in the last ten years, and if you look, you can find exactly what you are looking for without leaving your home.

We expect to get what we pay for, and when there is no delivery, no response, no refund, no customer service, and no support, it is misleading. Especially when 30,000+ people call you out.

Tell us about your experience with this website: is Shein a scam?

Shein Fraud and Similar Clothing Stores: How To Report

Let your family and online friends know about this article by sharing it today on your social media channels. You can also officially report other suspicious activities or fraudulent clothing stores to the Federal Trade Commission (FTC) using this link below:

Report To The FTC Here



How To Protect Yourself More

If you want to be the first to find out the newest scams and fraudulent websites every week, then subscribe to the Scam Detector newsletter. You’ll receive emails from our team every Thursday – no spam.

Meanwhile, educate yourself with some other e-commerce fraud-related articles listed under this paragraph, so that you know how to stay safe online. Last but not least, feel free to use the comments section at the bottom of the page to expose other scammers.

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8 thoughts on “Shein Scam: 10 Things You Should Know Before Ordering”

  1. I’ve been purchasing from Shein since January of this year. I just got another order that actually arrived a week earlier than it said! All of the clothes were super cute and of great quality. They came in separate bags and everything was folded neatly. The sizes fit perfectly and I’ve had no issues with the shipping or the quality. You do need to be careful with the sizes though; There are size guides in the description as well as helpful reviews below. The prices are amazing and the items featured on the website can’t be found anywhere else for such a reasonable price!

  2. I ordered a few items from Shein, and the total should’ve been around $28, but I ordered late at night when I was tired, and didn’t bother to check the total when it was $86. I received the package with everything I ordered, however, on the return receipt there were about 15 additional items that we ne er ordered. I see now why the cost was so high. Shame on me for not paying attention. Shame on Shein for scamming me. Never again.

  3. I love Shein, mostly. I’m on a tight budget,but shopping is a love of mine. Sometimes the clothes aren’t as great as they appear, but I have still gotten tons of great stuff from Shein and I love browsing the app. They have so many things you won’t find anywhere else and the prices are unbeatable. I participate in the rewards program and I’m very pleased. It’s like getting additional discounts on discounts! Shipping can sometimes be long, but I don’t think it’s a Shein issue as much as a carrier issue. I always have a tracking number within a day and the hang up usually happens after carrier pickup. Customer service has always been very quick to respond and always very helpful.

  4. I have purchased several times, have had no issues and been very happy with quality and sizing. Did have one incident where order was never received and after 3 months contacted Shein and they acted upon it quickly and effectively. after signing a stat dec and providing evidence that item was never picked up from delivery address, they replaced original order and sent it out within 2 weeks! Very happy with service and quality of clothing and have no hesitation in recommending to friends. – Maybe I’ve just been lucky. 🙂

  5. I have had no issues with this company as for material you do need to check the description also the size guide as all the clothes have different measurements

  6. Idk, I’ve ordered a number of items and probably placed about 6 orders in total and the only thing I’ve experienced were minor delays, due to the shipping company. I’ve also returned items more than once and not had any of the above issues. Perhaps I am just lucky.

  7. I have purchased a few orders the first two orders were fine the last one I ordered large items and they seem to be small. I tried to reach out but found the contact number was for auto service. I cannot find any help on this website to help me with my order. This will be my last time ordering from Shein which is disappointing because some items are really well made and others are cheap you never know the quality until arrived

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