Is shein.com Legit?

Yodel recently lost my parcel and SHEIN refunded me in full and gave me 500 points for the inconvenience. Their customer service responded quickly and professionally. This is the only issue I have had whilst shopping with SHEIN for the last 5 years and the fault was with Yodel not SHEIN. Products are good value, huge choice and shipping is normally fast via Evri.

I have been shopping with SHEIN for a few years School clothes for kids Birthdays Christmas shopping etc And they have literally made sure that they ship and delivery to me even if it the exact day before Christmas they make sure I get package before I love them for that truly amazing company thank you Shien and staff for all that you do !

I have to write a review because I’m pissed off and there’s no way I’m not the only one. I started participating in the SHEIN shells rewards where you’re supposed to check in every day to earn shells to put your wallet. Twice now I’ve done the shells and didn’t receive the wallet credits I earned! The first time was $8 and the second time was $8. And while the shells rewards are happening you don’t get the regular points so you I lost out on all credits. The shells are really slow to build up, at least a few weeks so it’s a lot lost. I like SHEIN but I’m starting to feel scammed.

I had previously written a review that was much less positive than this one because I felt the orders weren't handled quickly enough but I have now been receiving my orders and it was worth the wait. Plus, in all fairness, I did order during the Christmas rush. I am very pleased with the items I have received. Shein has an amazing array of items in many categories and the prices are great. Even after I complained about the wait time, all of Shein's responses have been kind and professional. As a matter of fact, I just ordered again today.

Customer service was exceptionally fantastic. I had ordered a skirt and received it with a stain. I sent it back reordered and received the same exact stained skirt.I reached out to customer service and they sent me a new skirt with no stain.

My order arrived on time and undamaged. I was glad about that. Haven't put it together yet but hoping I really like it when I do

Quality is not that great, but sometimes it surprises you. If you order a few times you kinda get a better eye for what to order and what not to. It's so cheap though, so can't expect too much for that price.

I have had a very good experience buying in SheIn, everything I got have a Nice Quality 😃

Shein is just a great company for buying affordable clothing for whatever the occasion may be. The only critisism I could give is some things do take w bit of time to arrive other than that the company is great.

Overall, it was a decent experience. I ordered a couple of items and most of them were great. However, one of them wasn't as described in the listing. I contacted customer support and they did accept my refund request, so that was helpful. Yet, they should have been quality control for this products, especially the ones on the marketplace.

erm i love shein but this time they are taking for everr!!!! MY PACKAGE BETTER ARRIVE BEFORE CHRISTMAS OR ELSE IMA TAKE THE LITTLE ASIAN CHILDREN AND TRAP THEM IN MA BASEMENT UNTIL I GET MA PACKAGE! AND IMA TAKE THE BALD GUY WHO MADE SHEIN ANS SHOVE A PENCIL UP WHERE THE SUN DONT SHINE🥰🥰 (this is all jokes don't sue me shein🥺🥺 uwu)love - Mani

I havent had any bad experiences with Shein. I have received most of my packages way before expected time. And all my profits are great quality, especially for the price.

Delivery on Timée, good products but something I get disappointed with the quality of fabric

Used SHEIN Singapore, had too much stress, I will never buy from again…. Terrible customer support. Overall depressing to even deal with.I use my card on SHEIN USA constantly and it is fine and works, but not once but twice SHEIN Singapore cancelled my order when I am trying to get items for my trip, even though I provided the information they asked for. Time is of the essence and SHEIN just wasted my time as now I have to wait several days for both refunds to get back to my bank so I can buy from elsewhere.

I ordered a gift for my daughter a necklace for Christmas , It had a card in it that was supposed to say to my daughter well instead it said to my son was not happy at all and to early to return it

There was just one delay because I put the address wrong, but everything was perfect. Recommended.

My order came sooner than expected. I will be placing another order soon

Awesome didn’t have to wait on my package that long ,clothes fit to the T ,amazing material

Absolutely shocking service from shein! Ordered a very large order in November and was promised and promised that the order will arrive in time for Christmas (so I didn’t replace the gifts for my daughter) and now on CHRISTMAS EVE they tell me it’s all been lost and they will refund me. My daughter will wake up on Christmas morning so disappointed. I am beyond angry with shein. They didn’t refund the whole amount either! I would advise to not order with shein near Christmas time as they cannot handle the busy period and their customers miss out. Will never use shein again.

Super !!!! Articles conformes à la description ! J’en suis ravi !!!!!

“Terrible customer service.”

Terrible customer service. If you don't find a robot answer, the message box won't allow you to describe the problem sufficiently. The answer you may get is meaningless. Customer service is unable to solve a problem; e.g. if SHEIN has doubled your order and you refuse to accept the duplicate order. Terribly time consuming - never again! Order no GSHNFP07MOOMGRJ Tip for consumers:Please note that if any problem arises, customer service will not be able to resolve it. There is also no possibility of email contact. The quality of the clothes is reasonable for the price. Do not pay in advance. Products used:Tops, dresses, Lingerie, skirts Service Value Shipping Returns Quality

“Terrible”

Do not shop with shein! They delivered my package to the wrong address and wont give me a refund on it. That doesn't even make sense. They made the mistake. I've spent over 10,000$ dollars with them and I'm deleting this app now Tip for consumers:Terrible site Products used:Clothes Service Value Shipping Returns Quality

“Will not order again”

I ordered home decorating items from Shein worth £360, but my experience has been absolutely terrible. The order arrived in a single box, which was suspiciously sealed with two different types of tape. Upon opening, I discovered that items worth around £25 were missing. I contacted Sheins customer service multiple times, but all I got was an unhelpful response claiming they "can't help me." To make matters worse, they completely stopped replying to my messages. This level of service is unacceptable for a company handling such high-value orders. I feel ignored and cheated. I will never shop with Shane again and would strongly advise others to think twice before placing an order with them. Terrible service and zero accountability! Products used:Home decorations

“REFUND NOT RECEIVED FROM LAST 2 MONTHS (GAZTKW0MFMQAENP)”

I am extremely disappointed with my experience on Shein service. I requested a refund for my recent purchase, but despite multiple follow-ups, my issue remains unresolved. It's been from october 14 th, and I still haven't received any communication or refund. Shein's associate courier service IMILE confirmed that they delivered the return item on the same day. And shein is not accepting that they received the courier. This courier servise also Shein's associate. The customer service team has been unhelpful, providing vague responses and not addressing my concern properly. I provided all required documentation and followed their process, but the lack of response is frustrating and unprofessional.

“Big Fraud company”

Guys stay away from SHEIN company. Big Fraud. I bought few items and size was not ok so when I returned within time frame they lied and did not refund my money, also took items. Customer service is pathetic. I wish they close the business in canada atleast.

“DO Not Order”

They sent half of my items. Have not refunded the money. No phone number to contact. Do NOT trust this company! There's no way of getting your money back. This place is a scam. The clothes that arrived look very cheap and thin. Service Value Shipping Returns Quality

“They cheat and do not honor what they say on their site.”

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now. Tip for consumers:Their site says that you can cancel the order up until the time that it ships but this is not true. I tried to cancel mine before they did anything with the order and they refused to cancel it. Products used:I have not used any product. I haven’t received anything. Service Returns

“STAY AWAY”

They are cheap but you will never receive your merchandise. I ordered a product on August 1st 2024 and 10 days after not receiving my package I called UNI UNI delivery. They said the warehouse was notified to ship the merchandise. I still do not have what I paid for. If you want to waste time and you money you can purchase from this vendor. Tip for consumers:UNI UNI is there shipping service. They are NOT reliable. Products used:Never received Service Value Shipping

“Falsifying items on site to sell to customers.”

I ordered a pebble ice maker in silver and received a regular one in black. I contacted customer service and told them this and that they would need to pay for shipping as this was their fault, not mine. They said I would get my money back. I took the item to UPs and shipped it back on 8/29/24 to the address they indicated. It was delivered back to them and signed for on 8/31/24. I have inquired about both of my refunds and they are stating it hasn't been received and to check with the courier. I have proof and have given them the tracking number. What they are doing and allowing is not right! They are allowing a store to sell an item they are advertising under false pretenses. Other customers have bought this same item and the same thing happened to them. I think attorneys need to get involved at this point. Service Value Shipping Returns Quality

“Crapy customer service”

Never again will I order Shein crap... I ordered 3 tops in May.received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable Tip for consumers:Never again will I order Shein crap... I ordered 3 tops in May..received them but all 3 were bigger than I thought so I returned them hoping for Shein to send me a smaller size... nothing since May and no refund of $50. Just glad it was a small $$ amount cos crapy customer service is useless and they pretend to do something but won't. Stealing $50 is pathetic. It's August and still nothing from May... unbelievable crapy cheap company. Products used:Nothing Service Value Shipping Returns Quality

“LIAR 🤥”

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎 Service Value Shipping Returns Quality

“DO NOT BUY FROM SHEIN”

Do not buy from SHEIN! I purchased multiple items(yukata dressing) from SHEIN and most of them were missing accessories such as fans and belts. I opened a case to let them know what were missing and uploaded requested pictures and videos. Instead of investigating into the matter, they shut the case and marked it as "resolved". This is a company which has no regards for its clients and it seriously lacks professionalism. I am not sure if I would ever receive missing items. Tip for consumers:Do not buy from SHEIN Products used:Can’t use products with missing accessories. Mostly belts are missing which is the key item to hold Yukata together. Totally useless. Service Value Shipping Returns Quality

“Customer Service and Logistics Awful”

I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone, you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard. Tip for consumers:Customer Service and Logistics do not help those that have a long extensive history of orders and never had a problem before. Once a customer does have a problem they do not side with the customer based on history. Very sad. Products used:I received nothing, Service Value Shipping Returns Quality

“Please Shein shame on you!”

I have been a Shein customer for many years. Recently I made some orders and sent some stuff back. Shein now refuses to arrange for reimbursement despite existing proof of shipment, just as they refuse to submit an investigation. It is not even discussed, the customer service leaves something to be desired. It doesn't work that way and I will do everything possible to get my money back and remain persistent! If I do not receive my refund promptly, I will go to the lawyer. How much would you like to pull your customers over the ear please?! Customer service no help! You have enough evidence and yet the employees lie and say it's not in storage?! Please Shein shame on you! Every time it says, as with other customers, it is not registered in stock! Why do you deal with your customers like that?! Do you really need to rip off customers?! In addition, I would also like to point out the return policy on the website. Targeted to point 3 *We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs sooner. * I have documented everything so that I can prove that I am entitled to the refund. Service Value Shipping Returns Quality

“Do not shop on shein website”

I never received my items speedex delivery service took my package, pretending to deliver it and shein will not reship or refund. Be careful where you shop never again. Tip for consumers:Do not shop at shein Products used:Clothes Service Value Shipping Returns Quality

“Worst service ever”

1st they make me waited for almost a week. Then yesterday one courier from Imile message me order will be delivered I call he said he is in Abu hail now again I receive call feom courier from I mile and he is in wrong location. Fyi! Courier sultan tailor is very rude he even shouted on me Product from SHEIN is nice only that the problem is the courier. Imile service is very worst Tip for consumers:Courier service sucks Service Value Shipping Returns Quality

“Non delivery!”

My packages were left in the lobby of my building then stolen! There several hundred apartments, it's free access for anyone to steal then you can't get in touch with anyone! Tip for consumers:If they deliver to the door. They asked for my phone number and didn't call. Products used:Shein

“Very bad company”

BE CAREFUL PURCHASING FROM THE SHEIN COMPANY! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life. Tip for consumers:BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!!!!! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect fo Products used:BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!!!!! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life. Service Value Shipping Returns Quality

“Lack of Flexibility for Loyal Customers”

Lack of Flexibility for Loyal Customers I've been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn't return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least.) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use this shop again. I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility. Service Returns

“SHEIN IS A SCAM!”

SHEIN IS A SCAM! DO NOT TRUST! They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported a missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN. Tip for consumers:Do not use. It is a scam. Products used:Homeware, women's clothing, men's clothing, kids products, storage products, accessories Service Value Shipping Returns Quality

“Divorcing SHEIN”

After 4 years of buying off of SHEIN I've decided to fully Cut ties with the. Their products used to be very affordable and you can get a lot for a reasonable amount of money but now everything is just so much more expensive and their coupons do not work plus the shipping is very high considering all their stuff is made cheaply and poorly, and China. Their stuff has never been good quality, but over the years it's gone downhill and now it's just pure garbage, especially with all the harmful chemicals that are past the illegal right to put into products and all their stuff. It's very devastating and they've lost a really good customer I spent a lot of money in the past unfortunately Them and now I will no longer support them or give them money. I also got into their games which is supposed to help you win and earn some free gifts but they never give you the free gifts and they make you play over and over again, you get very close to receiving the gift and they don't even give it to you so frustrating you guys are shameful shameful fraud! Plus, I've become more of an elegant lady and elegant ladies do not buy from Sheen Fashion Nova and absolutely not from Temu. We buy from high end independent sellers that are based in New York Paris Italy and the UK. Not from companys like yours who have all the products manufactured, real dirt, cheap and places like China Who pay people over there pennies and sweatshops in child labour places and then charge a normal amount over here in the western countries with horrible toxic cheaply made products. Tip for consumers:Everyone do yourself a favour do not buy from this place no matter how compelling it looks your health will thank you your wallet will thank you and let’s support good company that actually care about the well-being of their consumers and companies that also care about sweatshops and child labours. Products used:Just a few which I am throwing out ! Service Value Shipping Returns Quality

“You cannot do retired you have to pay to talk to someone I don't like that it's not like Amazon so I”

They're hard on returns it's hard to speak to someone you can't speak to anyone so with that being said I shop with Amazon because they do not do have returns here on it seems to be having

“Don't buy a gift card”

My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam. Shein reached out and rectified my issue and they were super quick, too! I'm changing my review to 5 stars. Super impressed! Tip for consumers:It is good for everyone to know that a Shein gift card has limited use on the site, but the customer service is phenomenal! Products used:Gift card Service

“Go SLOWLY... don't order IMPULSIVELY”

Shein is a great way to shop for low use items... t-shirts etc... but buyer beware when you want something a little more stylish. Example: I bought a fedora hat for $10. Please see photos! After trying to fix it realized it was also made wrong on top of shipped wrong... shop cautiously Tip for consumers:Where the items originate and a quality range chart Products used:T-shirts and chair cover Service Value Shipping Returns Quality

“Can't believe all of the negative reviews.”

I have placed several orders with SheIn and every time I received my shipments within a reasonable time frame. For the most part there clothing is decent and sometimes fantastic quality. Especially for the low price tag. I have only ever received 1 item where the quality was not so great. To tell you the truth I would purchase from SheIn before I ever would Fashion Nova again. Shein's quality is better and half the price. They also always give coupons and issue points. I purchased 18 items for a total of $204 tonight and after applying my points and coupon I only paid $157. Now that's a deal I can get with!