TV Channels Upgrade

TV Channels Upgrade Scam: How It Works

(with video below) The scam happening this week involves the name of the well-known US broadcast satellite service provider DirecTV, but be careful as scammers could use the name of any popular network in your region, whether that’s Canada, UK, or Australia.

Other brands mentioned could be DISH, Comcast, Cox, Bell, Shaw, Telus, Sky, Foxtel, Telstra, etc. Read this carefully and pay attention to the pattern.

With over 20 million subscribers, DirecTV has become a huge competitor in the market that cable television providers once had cornered. One of the draws for customers is the number of special deals that the satellite giant offers regularly.

However, clients must be vigilant in making sure that the deals they are receiving are really coming from DirecTV, not from crooks impersonating its staff. A new scam making the rounds is bilking loyal customers out of their hard-earned money. How does it work?

Watch the video below to see the DirecTV Fake Staff Scam exposed by WNDU:

DirectTV Fake Staff Scam Exposed Video

The scam involves calls to customers, offering every channel DirecTV offers for only $365, or a dollar a day, for a year. The customer is even offered a free preview of all the channels as “proof” that the caller is really from DirecTV.

The victims, now with the proof they were looking for, agree to the terms of payment, which involves using a prepaid credit card (or MoneyPak, GreenDot, Vanilla Reload, or Ukash cards) to transfer the money to the “company” for the additional channels.

But how are the scammers able to give the customer access to all channels? The caller tricks the victim into giving his DirecTV account information.


Another accomplice in his gang then calls DirecTV and pretends to be the customer asking for an immediate upgrade to all channels. Therefore, when the customer wants proof, they are able to offer it by showing accessibility to all channels.

The scammers will also tell the victim that they will be out in a few days to complete the upgrade. Of course, no one shows up, and the victim discovers they’ve been scammed.

How To Avoid The DirecTV Upgrade Scam:

First and foremost, DirecTV will never ask a customer to pay for an upgrade via a prepaid debit card. This request should be red flag number one. Also, the fact that the customer is asked for the PIN of this card should be red flag number two.

A spokesperson for DirecTV says requiring customers to prepay for services would be red flag number three. He advises that if customers receive a call like this, they should immediately hang up and call 1-800-DirecTV to notify them of the scam attempt.


How To Report The DirectTV Upgrade Scam:

Make your family and friends aware of this scam by sharing it on social media using the buttons provided. You can also officially report the scammers to the Federal Trade Commission using the link below:

Report To FTC Here


How To Protect Yourself More:

If you want to be the first to find out the most notorious scams every week, feel free to subscribe to the Scam Detector newsletter here. You’ll receive periodical emails and we promise not to spam. Last but not least, use the Comments section below to expose other scammers.

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May Rex

Just received a phone call from “Directtv”, supposedly claiming that att changed the location of the satellite and that they needed me to turn on my tv and give them my pw so they can check on the service compatibility for my account. The caller with a very strong Indian accent said his name was Robim Jackson. Yeah right! I did not give him any info and told him that I would have to call att/directv directly and he was very adamant and pushy and wanted for me to call him back to his direct number 1-888-850-9973. I immediately contacted… Read more »

Wenkai Fan

I lost $420 this week by fell into this fraud trick. The number they use is 1-800-782-6517 which is called the DirecTV loyalty rewards department. They got into my account and got my information and tricked me down! DirecTV never send me this kind of information before that happened.I called directv official number 1-800-531-5000, unfortunately nobody could give me a definite answer about whether that is a fraud or not!


We were called over the weekend and asked to get a prepaid debit card and pay $500 for 5 months of premium service. I had my wife then call Dtv to confirm this was a special. Come to find out this was a scam. Now Im worried about identity theft. Be careful with these phone calls.


We got a call from one of these scammers. We busted him and blogged about it live. The call took some whacky turns. We kept him on the phone for over an hour. You can check out the details on our Facebook page


Green Dot card is one of the favorite tools of the scammers. I have had DIRECTV for several years now, and NEVER ONCE did they require me to pay for months of service in advance in order to get me a special.

Protect Yourself

Beware of DirecTV promotion fraud calling from DirecTV Loyalty Dept. The number they use is 855-880-6067. They promote a $450 special for two years of service at $75.00 a month.

David Lowrance

They tried this on me too. They called from 855-880-6067 and had a thick Indian/Pakistan? accent. Caller had my DirecTV account number, phone number and address, so there has been a data breach by Directv that they have not acknowledged. I have reported this to directv but they do not seem too interested in doing anything about it. I have gotten several calls from his number over the last two weeks since I reported it and Directv has done nothing.


Someone (well, Direct TV) just called me today introduced himself as Direct TV representative and offered me a deal which was hard to refused asking me to pay for 6 month of Direct TV service upfront and they will paid less than half I am paying now. They instructed me that this promotion is sponsored by “Vanilla Network” and ask me to use “Vanilla Prepaid Reload Card” and deposit $450 at time of purchase of the card at Seven Eleven or Walgreens etc. They know that I am paying my bill by credit card, they know my last 4 digit… Read more »


got me for $420!!

Sherry Anderson

i received the call aswell And i hanged up the call they called me from 855-880-6067 . And this number is not in service now so that means they will be calling from some other new number now. And i a shocked to know that how will they would be asking for the payment . Bloody SCAMMERS , Put them in jail.

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