You’re scrolling online, watching a video, or reading an article when suddenly a pop-up appears. It warns that your computer is infected and urges you to call a number for immediate assistance. Alternatively, you receive a random phone call claiming to be from Microsoft or Apple support reporting your device has been hacked and you need urgent help.
This isn’t actually tech support; instead, it’s a tech support scam. It’s a sophisticated fraud that tricks people into giving up control of their devices or paying for fake repairs. In many cases, victims end up losing money, personal data, or even access to their own systems.
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What Is a Tech Support Scam?
A tech support scam is a type of fraud where scammers pretend to be from legitimate technology companies to convince users their device is compromised. They often claim your computer has a virus, is infected with malware, or that illegal software has been installed. They then offer to fix the issue, for a fee.
Tech support scams can appear in several forms:
- Pop-up alerts that lock your browser and include urgent warnings
- Phone calls from fake support agents often spoof caller ID numbers
- Emails claiming your device has been blocked and needs “immediate support”
- Search ads that lead to fake tech support websites
No matter what the delivery method, the goal is the same: get access to your computer or money.
According to the Federal Trade Commission, tech support scams led to losses of over $347 million in 2023, with older adults being the most common victims.
How the Scam Works
The scam usually begins with a frightening message or call, claiming your system is under attack, leaking data, or about to crash. To fix the problem, they walk you through downloading a remote access tool like TeamViewer or AnyDesk.
Once connected they take control of your computer, sometimes running fake scans or opening system logs to “prove” your system is infected. Then, they demand payment, usually through credit cards, gift cards, or wire transfers to “repair” the issue.
In reality, there was nothing wrong with your device to begin with. And now, the scammer may have installed malware, stolen files, or gained access to sensitive accounts.
Warning Signs of a Tech Support Scam
- You receive an unsolicited call about a virus or hacking attempt.
- Pop-ups say your device is blocked or compromised.
- You’re asked to download remote access software.
- You’re told to pay for help immediately using non-traditional methods like gift cards.
- The message or agent pressures you to act fast to “avoid damage.”
How to Stay Safe
- Never call numbers listed in pop-ups or unexpected emails.
- Close your browser using Task Manager (Ctrl+Shift+Esc) if it locks up.
- Don’t allow remote access unless you initiate the support session.
- Only contact support through official websites or verified channels.
- Keep your antivirus and system software up to date.
- Use pop-up blockers and avoid suspicious websites.
What to Do if You’ve Been Scammed
- Disconnect your internet and restart your computer.
- Run a full virus and malware scan using trusted security software.
- Change all your passwords, especially if sensitive data was accessed.
- Contact your bank or credit card provider to dispute charges.
- Report the incident to the FTC and your device manufacturer’s real support team.
Stay Vigilant Against Scams
The tech support scam works because it creates fear and urgency. Scammers rely on you being too panicked to think clearly. But real tech companies do not cold call customers, and they never ask for payment through gift cards or wire transfers. If you’re unsure, stop, verify, and contact the real company directly. Your best defense is a calm mind and a healthy dose of skepticism.
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When my sweet old grandmother got caught up in an Amazon gift card scam, I decided then and there that I needed to do whatever I could to inform as many people as possible about the grifters of the world. That’s what I do here – writing about modern scams so you don’t get caught out.
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Hi, I work at a financial institution where part of my duties is to complete ID theft or account compromise cases. The amount of “tech scams” is frightening. It happens more than you would think and to people that ‘should’ know better. We tell our account holders, never give your account number, SSN (ESPECIALLY), PIN or card number, or other identifying information to anyone that calls, even if it is from our general telephone number. (Our number has been spoofed several times.) AND, never log into your account while the scammer is on the phone with you! That seems to be what people do. I just don’t get it.
Keep up the good work on alerting us about the latest scams.