Is searspartsdirect.com Legit?

I called three times to find out the status of my order after it hadn't been shipped by the estimated delivery date. They kept telling me the fulfillment department would email me, so I would wait a few days to hear from them, but all I got were blank emails.After repeating the same response at first, the third person was suddenly able to tell me that the item was backordered and that it would be available in about a week. It felt like a lie and the website still showed the item as in stock.When I called again an hour later (my 4th call) to cancel the order, the person told me it had already been canceled the day before.

I WILL BE FILING A CHARGEBACK DISPUTE TODAY!! I called today and once again another lie! I order (2) parts water Valve and control panel for my Maytag washer. Order confirmation stated order scheduled for delivery June 18, 2024. This date came and went. The next day I get a tiny box stating (1) part water valve BUT Searspartsdirect order confirmation page stated (2) parts shipped and delivered!!! I called customer service and advise ONLY One Part Arrived and PER Their Own shipping Label (1) part water Valve was shipped in this TINY box. The Maytag Control panel couldn’t fit in this tiny box but why would they lie claiming they shipped with the water valve?! A bunch of LIARS AND SCAMMERS. Customer Service is HORRIBLE! They tell you anything MEANWHILE your part is on BACKORDER while you are waiting for it to arrive to your home. I wish I could upload pictures to show this company’s deceit!!

Avoid this part supplier at all cost. They take your order, take your money, then don't ship the product. Then it is almost impossible to get a refund/credit. Phone system is terrible too. It's almost impossible to reach a person to resolve your issue. In my case, they showed the part as being in stock even though they knew it wasn't in stock. Then when questioned on missing the promised delivery date they admitted to having to order the part from the manufacturer. The manufacturer had discontinued the part so they were never going to be able to ship it. I had to contact them several times to get them to cancel the order and issue a credit. Five weeks later and I'm still waiting to receive the credit.

Order a part for Jenn Air range on 5/20/24 with a PROMISED delivery of 5/26/24 because it was in STOCK.ALL LIES!!!!!!!The part was NEVER in stock and is on backorder, another story, until maybe the end of 2024.It is very difficult to talk to anyone and almost as difficult to get a refund. A refund did appear today, after multiple calls.Seriously, NEVER do business with this company again!!

Part not available I placed an order for the front panel of a Kenmore washer towards the end of October. I use to get notices that the part is still not available. The washer was in great shape until the failure of the panel. I worked 42 yrs in management at Sears and it sickens me to see what has happened to this iconic retailer.

I am very disappointed by the service I received from Sears Parts Direct. I placed an order in January and it has taken 4 months to only get a partial refund. I spoke with Customer Service several times and each time was told that the refund(s) would be credited back to my account shortly but nothing happened. I received an email about the first refund but that amount to this day has not been posted to my account. And 2 other refund amounts just showed up in my account as credits without any correspondence. I will never understand why I did not receive my refund all at once. I thought about calling again about the remaining balance that is due me but feel it's a moot point after last weeks conversation with Customer Service. Just glad I got the majority of my money back and knowing that I will never do business with Sears in any capacity again.

Total scam. Sent defective part but couldn't contact anyone to return it. Filed complaint with my Discover Card. They ruled in my favor and fully refunded my purchase.

I ordered a part that was promised in a week and it never came. No updates on the website. There is no way to cancel the order. The emails are all "no reply" and the customer service telephone tree does not give you the option and will not direct you to a live agent. So I called the sales line, because they always pick up. I was able to get the order canceled through the kindness of one person there, but even at that it was a lot of phone transfers and waiting.The business model is obviously to take your money and disappear, with no updates and no recourse.

I ordered a replacement bag for a lawn mower. The part showed in stock and was ready to ship on May 6th. After 2 weeks of waiting for the bag to ship, my wife contacted their customer service department to get some answers. She was told they would check on it and get back to us. She received a text reading the order was still processing. I contacted their customer service department a week later looking for answers. I live chatted with a rep named Lillian. She assured me she would resolve this problem and we would receive an answer soon. A week later (almost a month after ordering an item that was "in stock") no answers from Sears and my order shows in stock but also backordered (how can this be?) I am now reading reviews of Sears Parts Direct and the company appears to be a scam. They list an item as being in stock, you order the item, they take your money and your order sits in limbo forever. When you ask for a refund they deny it claiming the order is still processing and they can't override it. I have filed a fraud claim with my credit card company. After reading other reviews, this appears to be my only recourse. DO NOT BUY ANYTHING FROM THIS COMPANY.

Nightmare! We ordered 4 parts. 1 was never sent. 2 were faulty and the 4th was incorrect. They refused to offer returns despite advertising returns and sending the wrong products. It's been over 40 days and we are out of pocket 4-figures. They refuse to help and constantly just cite 'system issues'

Scam. Ordered part, claims shipped but UPS explained they do not have any "physical" scan of the product and their tracking is all "logical" scans meaning their system "assumes" that's where the part is based on their process but until there is a "physical" scan, none of the tracking is actually validated. UPS says shipper would receive a receipt for the physical scan. So, Sears Parts Direct exploits the crappy UPS system, prints a shipping label and then sits back and claims it has been shipped but can provide no receipt for the physical scan. Also, you can't get an actual person, just the endless loop of automated menu. I had to file with my payment processor to try to get my money back.

The Sears PartsDirect water filter subscription program is awesome. My water filter always shows up just in time and eliminates the frustration of the red light on the refrigerator. The free shipping is a nice perk. I know I can count on a best-in-class filter that fits my model.

I spoke with the guy on chat- Duke- he was very helpful ordering the part for my old Electrolux refrigerator...Afterward, I read the reviews here and panicked!!!BUT! My parts arrived within a week, were the correct parts, and were easy to install. I hope others have the good experience I had with this company, and write reviews so others don't panic.

"Computer security issues". couldn't place orders. Tried 5 times. Their security and customer service people were useless.

Sears is great, I bought my Kenmore from them years ago, and when it stopped working, they were out to my house within a day to fix it! Pat was the best tech I could ask for, not only did he fix my appliance, but he also took the time to show me how to change y water filter!!

They sent the wrong part, and when I returned it they only refunded the cost of the part, I got stuck for the shipping. Are they unethical or just stoopid?

Scam. Total scam. I called in an order for a Kenmore washer part. I completed the charge and was offered a better price, closer to the web order price. He said he had canceled the first order and asked me to reorder at the lower price. I trusted and did. Later I checked the card status and noticed I had been charged twice.I received one part, when promised. The part was defective or did not work. I ordered the same part from a more established company. The second part worked properly. I had been trying to get in contact with anyone at Searspartsdirect to correct the double charge. After the part did not work, I tried to return the part using their website. I completed the information but there is no computer function to print or display the UPS label. I saw nothing that activated the return. I called the customer support number and was put into successive loops of attempting to process a return or find anyone to speak with. I am preparing a letter with documentation to send to the corporate office location and contacting other business reviews and sites. I wish I had checked Trustedpilot first.

Ordered 2 parts from Sears Parts Direct. I received the order pretty quick so I will give props there. They shipped the incorrect part for 1 of the 2 parts.I called and they tried to convince me to purchase a "Water Filter Replacement Subscription" so they could send me the correct part for free without shipping. However, that isn't free obviously if I'm paying for a water filter I don't need. I told them no, I just wanted the original part I ordered because it was there fault.She instead tried to charge me $60 for a part that costs $13.42. My original order was $34 total including tax and shipping...Literally a useless company with non-existent customer service.

I ordered a part for a dryer. A week later I had the correct part, but on top of the high $13 shipping charge I had to pay when I purchased the part, Sears Parts Direct didn't put the correct postage on the package so I had to pay and additional $3.30! I contacted them and they said it wasn't their fault. They also said they have no method to refund a customer if they make a mistake. Avoid this rip off company!!

I ordered an oven door replacement. They had the best price by far (almost $200 less than direct from manufacturer) and low shipping costs. It arrived less than 48 hours after I ordered it! It was exceptionally well-packaged.

“Fraudulent company. Advertise nonexista parts, take your money, balk at returning it for months.”

Not a few, but MANY of the appliance parts listed as available for models even a few years old are NOT AVAILABLE ANYWHERE. Yet they advertise and sell to you as if they existed. You are then advised they are "in process" and "shipping is imminent." There are many federal and state fraud statutes that this appears to violate. To compound the issue it requires numerous certified letters, calls, and emails before you MIGHT get a refund months afterward. We need a class action attorney to make this fraudulent company go away. Service Value Shipping Returns Quality

“Use Another Vendor”

I ordered a part on Nov. 4,2024, was told it would be delivered by Nov 8,2024. Called Customer Service on Nov 9 was informed the part was in processed being shipped that day. Sent an email to customer service on Nov 12 was told item is out of stock, Website indicates item in stock and expected delivery within 4 days. I was then told part is coming from overseas and is expected to arrive by Nov. 16, still did not receive order as of Nov 17 I will not use Sears Parts Direct in future, constant mis information by Customer Service Tip for consumers:Constant misinformation from Customer Service. Do not expect to receive order when expected, expect to receive at least 3 weeks later Products used:Appliance Parts Service Value Shipping

“False promises and shady tactics, NEVER BUY FROM THEM!”

I would Sears Parts Direct give zero stars if possible. We ordered a part on the morning of 12/16/24, assured that it would arrive on 12/18. Checked order status later that day to see that it was backordered. Absolutely no indication was given that the part was backordered while placing the order over the phone with the representative. Canceled the order (or so we thought) via live chat that evening. Ordered the exact same part on eBay (in excellent condition and for MUCH cheaper), it arrived 12/20 and we self-installed, repair done. Sears Parts order still hadn't been canceled and no refund. Called the customer service line to cancel, were assured that it would happen and we'd see our refund in 5 business days. Didn't happen. Tried canceling repeatedly online through the order status screen over the course of the next week or so. Still nothing. All this time, we're receiving automated daily text messages and emails about the part being backordered. Called again on 1/9/25, were told that the multiple online cancellation requests were in fact showing in the system, but representative assured us that he would send the request again, refund pending in 3-5 business days. Lo and behold, what is SUDDENLY no longer backordered (despite another text message on 1/10 saying that it was) and shows up on our porch just now on 1/11/25, having just shipped out this morning? The part we have no longer needed for a good 3 weeks now. And I'm sure NOW when we call them, we'll get some nonsense about having to pay return shipping to get our refund. Heck no! If they won't take this back on their own dime, they're looking at a credit card charge dispute. NEVER NEVER NEVER buy anything from these scam artists! One can only hope they go out of business ASAP! Service Value Shipping Returns Quality

“WARNING: You cannot buy parts with confidence”

Here ya go: Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below: 11/06/2024 - Ordered with $32.00 expedited shipment fee. Sears Parts claimed the icemaker heater was in stock. 11/07/2024 - Received email claim delivery would be 11/08/2024. 11/08/2024 - Part not received, no communication from Sears Parts. 11/12/2024 - Part still has not arrived. Called customer service and asked for an updated delivery date. They promised to send me an update in 1 to 3 days. I asked do you have the part in stock? They answered we have no way finding out the inventory in real-time. Order then cancelled by me. They promised to send me a cancellation email in 1 to 3 days! It is now clear to me that if they have the part and everything goes well you might actually receive it. If the part is not in stock they do not have a system tell you when you might actually get it. I wish I had read the reviews on this site before I ordered.

“Multiple Dead Ends”

I had a refrigerator door hinge with no screws. Rather than mess around trying out different screws trying to find the right size, I looked the part up online and ordered the screws from SearsPartsDirect. They charged me $8 per screw, plus shipping for a total of $25 for 2 screws. I only did this because the site assured me returns were easy. Once the screws came I took them to my local hardware store, identified the size, and bought a box of 6 screws (and 6 nuts) for $1.28. Then I started trying to do my return. The website didn't work. Every time I tried to initiate the return I ended up at the same error message: can't do this right now, try again later. So I tried calling customer service. Because of the long wait time I requested a call back. No call came. I requested a call back again. My phone blocked it as spam (coming from India). Called again and waited on hold. Phone rep told me he had sent me an email through which I could do the return. No email came. Called again and waited on hold. This phone rep told me I don't need to return the screws and he would send a refund to my credit card. That has apparently happened, but the refund is for only 95% of the purchase price and does not include the $9 shipping I paid to send 2 screws that could have been sent in an envelope with a first class stamp. Maybe you're thinking that I was trying to take advantage of them by buying something I never intended to keep and $9-10 is simply the cost of the information I was seeking and you have a point. But in future I will "buy" my information elsewhere! Products used:screws Service Value Shipping Returns Quality

“WRONG PART DELIVERED TO ME AND REFUSED TO PICK IT UP FOR LAST 3 WEEKS”

I am very disppointed with sears parst direct. I order a part for ge dryer parts #w19m1662 and they sent me a wrong order. I spoke with 3 agents and a supervisor and they have not resovled to pick up the wrong order as of today 11-04-2024. It is a wrong place to place order. Period Products used:non Service Value

“Parts Order”

Don't Buy Parts from this company They don't ship the parts soon, it will Take 10 Days to ship it, customer service in India They scam your credit cards Tip for consumers:Dont order parts from This people Products used:Range Parts Service Value Shipping Returns Quality

“Sears hates customers”

Sears Parts Direct hates customers-NO CARE FOR CUSTOMERS, READ ALL THE REVEIWS ON ALL PLATFORMS BEFORE ORDERING PARTS- OVER 10,000 bad reviews-They act and treat customers like Sears is a foreign scammer, They argue lies and change the facts and repeat it over and over, like a democrat, I ordered online and charged me the call in price because the pop up chat was started, I was triple charged aprox. To my card for parts that have not shipped and nobody will help me, they also over charged me by $60, Its the worst experience buying parts I have ever had, CANCELED ORDER CONTESTED WITH BANK, Parts in stock order #C******* zip code *******, Talked to the supervisor of the parts department, he was very rude asked me If I had a calculator? Only to be proven wrong on the prices very poor customer support REPORT THEM TO FCC

“Thieves and pseudo English speaking reps!”

They charged me twice for one small refrigerator filter. The first time (June 2024) they charged me $63.59 for a shipment I never got. I called and spoke to a rep who would have failed an English language speak test. I requested a credit and a cancellation. Instead, on the next month's statement I got a second charge of $77.36 with a credit of $15.99. Totally, they owe me $124.96. When I tried to call them back this month, apparently the cancellation took my info out of their system. So essentially, I can't get through to talk to another moron who doesn't speak good English and won't understand what's wrong and how to make it right. These people are thieves. DO NOT deal with them. Amazon has most of the filters for far less of the Sears price anyway. They deserve to lose what is left of their business. "The customer is always right" should be changed to "The customer is always screwed," Products used:Refrigerator water filter Service Value Shipping Returns Quality

“Data mining”

Tried to buy dryer door. Kept getting emails that order didnt go through and needed to call a number to verify. Called number and BOOM! They wanted to know everything about my mom (her card) "we just need to verify"... Warning! Products used:no product. they attempted abtaining all sorts of info about my mom to verify her order. claimed we had not been charged even after both charge and fraud allert came in from bank Service Quality

“Ordered online”

I ordered a part for my dishwasher back in May. It showed the rebuilt part was in stock. I was given a delivery date of June 3rd. As of date it still has not come. I has called 3 times and each time they gave me the same text withe the same delivery date. I called to cancel and they said they may or may not cancel. I absolutely will not order from them again Products used:I ordered it from ebay. Service Value Shipping Returns

“There is no way to talk to a person”

This has to be the most exasperating website. I ordered a $10 part. With shipping and tax it turned into a $22 purchase. Moments after my purchase I found the same part on Amazon Prime for $4 next day shipping. Since my Sears Parts Direct was expected in 2 weeks, and I just ordered it minutes before, I figured I could call and cancel the order. But NO. I was stuck in a robot from hell time loop. There was a robot "chat" that had the option to "cancel your order". I selected that and the AI from hell told me that I would receive an email once it was canceled, That's when I thought I might want to talk to customer service to confirm, but there is no option for any of the available numbers to "speak to someone". All are press a number (no voice commands). Anyway, now I'm stuck with this overpriced spring for my refrigerator. I guess it was my own fault for not doing more research before purchasing. Never again.

“Hands down worst experience ever”

First they send me the wrong part (not even close in part number or part itself). Then they send me the wrong return label which ships the wrong part back to me instead of them. They finally get the part and then forget about the refund. I had to chat and call them several times to get a refund. Twice they said they issued it but had not. Finally I get the refund six weeks after the initial purchase but the refund did not include shipping costs. WILL NEVER use them again. Products used:Washer to pump hose replaement part Service Value Shipping Returns Quality

“Northern Illinois home with no heat”

Boiler needed 2 parts to repair Took 5 days with no heat before they where received the temperature was consistently below zero. No assistance available to expedite delivery. Customer Service rude,uncaring & lied repeatly. This outfit sucks.

“Lied to Twice on my when my part would ship”

I had to call after a month of not receiving the last of three parts. I was lied to two different times on when the part would be shipped. I am sitting here on the phone now waiting to see why the part hasn't shipped yet, it was ordered two months ago. It is for a Sears lawnmower, at this rate it will be winter before I receive the part. Has to be one of the worst companies, that they have to revert to Lying to their customers. This will be the last time I order anything from anything Sears related. Such a sad commentary... Tip for consumers:I will not buy anything from Sears again, a sad commentary for a company that used to be a good company. Products used:I haven't used any yet, they keep lying to me that the part has been shipped. Service Value Shipping

“Misinformation, Lies”

If you order from Sears because you need parts to fix your mower or washer, you better plan on renting a mower & using laundry mat while waiting for your parts. Ordering was easy, payment was easy and that's where it ends. In a few days I got a notice that my items had shipped, but due to a technical problem they couldn't provide info on shipping at all. Numerous calls, emails & texts all went to a robot who assured me via text that my order had shipped. Just LIE to the customer & tell em it's on the way! With much persistence, I got a human on the phone and my order was not even processed. CANCELED order with these shills! Got everything from Amazon for $25 less. It'll take about a week to realize you have been FOOLED by these idiots and then you will read the reviews……… Tip for consumers:Can’t trust them. They lie about shipping. One of the WORST rated companies I have ever seen. Products used:NONE. Canceled order & went with Amazon.

“Not recommended”

I order and paid 317.44$ for small part of my Simmons gas range. Was listed in stock. For 3 weeks it wasn't shipped. Big problem to contact customer service. Still not shipped or solved. Products used:small part of my Simmons gas range. was listed in stock. Service Value Shipping

“In stock but never ships and no way to cancel”

Common theme to the many reviews posted. Part says in stock, but never ships. I keep calling and they keep saying it will ship soon and I'll get an email in 1-3 business days. Never happens. They won't provide a reference number or email confirmation of any of their phone calls or chats. I think I'll just need to reverse the charge since they refuse to cancel the order even though it has been over a month and still says order is being processed. Then to top things off, the last representative tells me as a token of apology they will send a representative to my house for a free estimate to replace my windows, doors, HVAC, etc... Like we'd ever order from then again. Avoid this company if at all possible or at least be prepared to wait months for your product. Tip for consumers:Avoid. Most parts are not in stock as the website states. Service Value Shipping Returns Quality

“Dishwasher Rack Missing Wheel”

We ordered a replacement upper dishwasher rack that cost $237 which included shipping and tax. It arrived in perfect condition EXCEPT it was missing ONE of the 10 snap on wheels. Tried to get Sears PartsDirect to mail me ONE wheel. They would but said I would have to pay $42.49 for the part. Seriously?!? The other solution was to ship the entire rack back and reorder the part. Gee, that's an environmentally friendly solution. I do NOT recommend Sears PartsDirect. Products used:Dishwasher Rack Replacement Service Value Shipping Returns Quality

“Right part, timely delivery, ok service”

Ordered the part Sunday evening, and received it Thursday Morning. It's the right part. Email did not update with shipping information, but was able to get that information from a customer service/sales representative. It was very difficult getting a live person, but eventually succeeded. Products used:Evaporator fan motor Service Value Shipping

“My Experience Was Great”

I needed a replacement top for my Samsung oven. All other sites wanted $300+ for the top. Sears PArts Direct want $100 and said it was in stock. I ordered it on a Sunday afternoon. After ordering I saw all the bad reviews and started getting nervous. Monday I got an email saying my top shipped and it was arriving the next day! The part arrived the next day as promised and it was a legit Samsung replacement part, not a Chinese knock-off. Kudos to Sears Parts Direct for the overall great experience. Products used:Samsung oven top frame/glass Value Shipping Quality

“Update: Finally did get a full refund”

14 days after cancelling my order (which I did as soon as I learned that the part was not actually in stock and there was no availability date), I received my full refund. So that was good ending. Another site, GRP, refunded the charge for an unavailable item within 24 hours. A third site, Walmart, had the part - or found the part - and shipped immediately. (There is a general problem in the industry: Some distributors/websites – but not all! - are listing parts "in stock" when they actually have no idea if it is available. They take your money and then sit on it until you make enough noise for a refund. They are probably waiting to see if any supplier gets the part in stock. In the meantime, have they invested millions of dollars from thousands of customers in MoneyMarket funds? Living off the float? And the honest distributors/websites who accurately list the part as "unavailable" or "out of stock" lose out.

“Poor Customer relations”

Poor Customer relations. Ordered parts for a craftsman chainsaw on 9-23-14. Received 2 of the 3 items. The backordered part was never given an expected delivery date. It is now November. Sears parts direct website says that they will respond to emails in 15 minutes I sent them 4 emails in October and I'm still waiting for a response to my emails. I will never buy parts or power tools from sears... ever. Sears gets its power tools made from other companies. I recommend buying from the company making the tool not from sears, they are just a POOR middleman.

“Always found them helpful”

They are not as cheap as some internet only market grabbers but for an internet and brick& mortar business they usually have the part in stock, ship in a timely manner and stand behind your order.

“Sent NON-GENUINE parts sold as genuine. Getting a refund took contacting my credit card issuer.”

Ordered some gaskets for a refrigerator. They did not fit, after paying a service call for an appliance repair company, I was told they were not genuine parts, and that is why there was an issue with fitment. Out over $300 total now! Lord how I wish I would have done more research on this company with a "reputable" name. Everyone is out to take advantage of customers these days. You cant even trust your own internet searches! Tip for consumers:RUN FAST! Products used:None! Everything was an incorrect size! Service Value Shipping Returns Quality