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Is fruugo.com Legit?

Is fruugo.com safe? This website is well-known, scoring a fairly high score on our chart. We put to work 53 powerful factors to expose high-risk activity and see if fruugo.com is legitimate. Let's look at it and its ONLINE RETAIL industry through an in-depth review. You'll also learn how to detect and block scam websites and what you can do if you already lost your money.

The Scam Detector’s algorithm gives this business the following rank:

80.7/100

After you read why we scored fruugo.com as we did, please share how you came across this platform in the comments below.

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Trust index -

What Is fruugo.com? Company Overview

  • Domain Creation Date

    Wednesday 10th, May 2006 12:00 am

  • Domain Blacklist Status

    Not detected by any blacklist engine

  • HTTPS Connection

    Valid HTTPS Found

  • Proximity to Suspicious Websites

    8/100

fruugo.com

The fruugo.com's business is associated with a popular ONLINE RETAIL industry, but it still has some work to do to earn a top score. We extracted some content from the website to see what they say about themselves. Here's the conclusion:

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Let's dive into the review of fruugo.com.

fruugo.com Technical Analysis

Key Facts

Domain age
18 years 6 months

Company Data

Organization
Fruugo.com Ltd

Owner
Broome Jason

Address
13 Fountain Street

Country
GB

E-mail
[email protected]

Telephone
+44.1619380150

Website Data

Website
fruugo.com

SSL certificate valid
2025-02-17

SSL issuer
DigiCert Inc

WHOIS registration date
2006-05-10

WHOIS last update date
2024-03-27

WHOIS renew date
2025-05-09

Owner

Name
Broome Jason

Organization
Fruugo.com Ltd

Street
13 Fountain Street

Country
GB

Telephone
+44.1619380150

Administrator

Name
Broome Jason

Organization
Fruugo.com Ltd

Street
13 Fountain Street

Country
GB

Telephone
+44.1619380150

Technical Contact

Name
Broome Jason

Organization
Fruugo.com Ltd

Street
13 Fountain Street

Country
GB

Telephone
+44.1619380150

Registrar

Name
Eurodns S.A. EuroDNS S.A.

IANA ID
1052

Register website
http://www.eurodns.com,http://www.EuroDNS.com

E-mail
[email protected]

Phone
+352.27220150

Server Name

NS0.DNSMADEEASY.COM

NS1.DNSMADEEASY.COM

NS2.DNSMADEEASY.COM

NS3.DNSMADEEASY.COM

NS4.DNSMADEEASY.COM

fruugo.com Review

The Scam Detector website Validator gives fruugo.com a fairly high trust score on the platform: 80.7. It signals that the business is best defined by the following tags: Fair. Valid. Known.. We are confident about our score as we also partner with other high-tech, fraud-prevention companies that found the same issues. So, why this score? We came up with the 80.7 score based on 53 aggregated factors relevant to fruugo.com's industry. The algorithm detected a low risk for activity related to phishing, spamming, and other factors noted in the Fair. Valid. Known. tags above. Long story short, we deemed this a known website, with a low scam probability. But let's explain in more detail.

Explaining Our Analytical Approach

We've displayed some important information within the Company Details section above, each deserving more explanation:

  • Proximity to Suspicious Websites
  • Threat Profile
  • Phishing Profile
  • Malware Score
  • Spam Score
  • Domain Blacklist Status
  • HTTPS connection
  • Domain Creation Date

While some are self-explanatory concerning fruugo.com, let's look closer at the remaining ones.

Proximity to Potentially Harmful Websites

This metric gauges the connection, scored on a scale of 1 to 100, between fruugo.com and websites marked as suspicious. Elevated scores point to a stronger link with these questionable online destinations. It's worth noting that website owners might not always be aware of their site's proximity to these dubious platforms or servers. However, a "Proximity to Suspicious Websites" score surpassing 80 strongly indicates a high-risk website, while a score below 30 signifies a less-threatening site.

Risk Factors: Threat, Phishing, Malware, and Spam

These indicators reveal the vulnerabilities and elements embedded within the HTML code of fruugo.com. They become especially pertinent if the website has received reports from internet users who've encountered unsolicited emails, ads, or messages related to the site. In the context of fruugo.com, our investigation continues working to pinpoint the specific category, but we welcome your insights in the comments below. A high Malware score generally implies the presence of suspicious code that might be unknowingly disseminated. Conversely, a high Spam score hints at a possibly spam-ridden email address associated with the business. Scores under 30 in both categories are reassuring, but any score surpassing this threshold should raise concerns. fruugo.com is an innocuous suspicious website, given all the risk factors and data numbers analyzed in this in-depth review. Share your experience in the comments.

Domain Blacklisting Status

This term indicates whether fruugo.com has landed on any online directories' blacklists and earned a suspicious tag.

Assessing HTTPS Connectivity

This section provides insight into whether fruugo.com boasts an 's' at the end of the 'HTTP' protocol listed in your browser's address bar. If the tab displays in green, consider it a positive sign.

Safe Check

We want our trust scores and reviews to be as accurate as possible so that you can protect yourself from online fraud. Our algorithm aggregates factors that efficiently analyze a company's website, in this case, fruugo.com.

Online Reviews of fruugo.com

  • Trustpilot
  • Score: 0
After ordering a carpet runner, I didn’t get an email until several days later to say it was discontinued. I tried to respond to the company via their website of which I had set up an account to use via their phone app. But no matter how hard I tried I couldn’t physically write an email to them and the reason why became apparent when the application was only a beta version only. I had to phone the company to get a refund and the customer rep did not seem to accept that there was an issue. Poor experience.
Fruugo is just a global market place for retailers. I purchased a pair of freepeople sandals which cost £99 plus £9 postage..the problem occured when I had to return the shoes and found out that the retailer was purely an online retailer known as Pairmysole or Shoefab operating on Amazon and ebay. I had to pay £20.30 to return the item from UK to USA, so beware ..ordering from Fruugo can turn out to be very costly if the item is not right when it arrives.
Ordered hooks over a month agoo and haven’t heard anything since then. When we try to contact fruugo we get no help as they only refer to our user at fruugo (which seems to not excist) or contact the ”shop” directly. As we cannot login we cannot contact the dealer. Fruugo must be very inspired by Kafka...I will never ever buy anything from this site again and I would recommend all of you to stay away as well!
There is no way to contact anyone directly regarding my order. I received only one mail saying parcel was sent but no tracking number. For inquiries you get an online form where supposedly the seller will get directly in contact with you. After almost a month no one has answered. Absolutely bad customer experience.
So, the customer service folks at Fruugo just made all the bad stuff go away after our initial complaint, and for that we are very grateful. Thank you for your understanding and for issuing a refund really quickly. It is reassuring to know that one is dealing with a responsible and professional business after all. We are now slightly embarassed that we reacted so quickly with a negative review. We will be back :) .........................................................................................................This was our initial comment: ‘We just went to the post office to collect our item and were told we had to pay a huge amount of import duty, which we could not afford, so we had to just leave it there. We didn’t even know this was coming from another country, let alone there would be extra charges on top of the postage we had paid as there was nothing about this on the order form or receipt. We are devastated.’
This is an update my last comment re Fruugo and the fact that I had no idea the item was being sent from the U.S. and would, therefore, incur additional costs. I am pleased to say that Fruugo have reimbursed the €17 euro import duty and Post Office handling fee. They behaved very decently. All I would say is that, if buying from this site be aware that the goods could be coming from any part of the world so factor this is when calculating the costs.
Absolutely terrible customer service, placed an order 2 weeks ago still haven't received it, no reply on email and can't get hold of anyone via phone.Will not be purchasing ever again.
How come that Fruugo presents itself as a swiss Shop, suggests 3 day delivery and after almost 1 week the status is unclear. Telephone to Fruugo ends on a Vodafone vmail and my email enquiry comes back suggesting that I contact the dealer. WHAT?? I hsve no chosen contractual relationship and my liable business partner is Fruugo. This is not acceptable.
Just received my smoothie maker this morningI opened it up and the jug and handles were broken, emailed them and the supplier Still haven't heard anythingIf I don't get a replacement I'll never buy of them again
Ordered an item which came from u.s.a it arrived very promptly. I was a little surprised when it arrived and there was a custom charge. I got in contact with a very helpful lady by the name of hannah who quickly sorted out a refund to my account. Thankyou fruugo I would most definitely use again thankyou
Kieran was very helpful from start to finish, my order had not arrived so I called only to find that it had been delivered to a local depot for which I had to pay import tax. Kieran dealt with the query within 24 hours and offered a full refund.Only 4 starts because I was not told about where the package was, I had to call and I had to pay the tax in advance, and was not told.
Terrible experience. Don't buy there. After 5 weeks I still haven't received the parcel. Impossible to talk with anyone from Fruugo until the 5-14 days process is finished. In my case 2 periods of 5-14 days process have been opened without the chance to contact anyone... Apparently they try to send two times the parcel without tracking number (in 2019 even Chinese supplies give you tracking number when you pay more than 0,5€...) On top of that (kind of a joke ) I have got an email from Fruugo asking me to fill out a survey of their service...when I have not got any service at all... I ended up buying same thing in other shop and I am pretty sure I will get it within 2-3 days.
This is an excellent system for buying something that is hard to find, with superb customer support.I didn't realize at first that it was a co-operation of multiple services, rather than a single vendor. I got a little restless when I made an order and then a week passed without any signals about its progress. It turned out that I neglected to check my PayPal-associated email, which is where all communication went. With expert troubleshooting by Jessica at fruugo.com, we figured it out; the parcel had already been on its way and arrived on the next day.It was a very pleasant transaction.
this company fruugo plays a silly game. they engage you request all sorts of information. this goes on and on. takes time to meet their requests. you do it all. you get them all they require. they they go dark. no emails,no response, no nothing. they are so full of it. i have never felt so taken advantage of and so duped by anyone. they shud not be allowed to exist in any global marketplace. they have wasted so much of my time patience, and money. they are the worst
Very disappointed- my order never arrived!!!Payment has been taken. We needed that material for my son's talk at school- he was very sad to not be able to show this material at his talk.Costumer service-pretty much non existing- I can not get in touch with anybody and sadly I must say I won't order on this website again.
I ordered from fruggo and only had a small problem which was no fault of fruggo but my own.Jessica kept in touch with me and advised me that my order was dispatched so to expect delivery shortly.my order arrived and i am delighted with their service that was provided to me.RegardsMarie.
I got a damaged item and the contact with Fruugo was very fast and professional. After a few mail a got compensation.Very good service and professional! Tank you Fruugo!
I bought a bag on this website, It arrived within 5 days (with DhL) I could easily reach the customer service when I had queries, especially before buying the bag as I was scared to purchase from them because of all the negative feedback. The customer care team answered quickly to all my emails or messages on Facebook. Will order again x .
Ordered four plants from Fruugo, two are not the plants I ordered one is literally dead twigs whatever it is, the other was a small 3cm plug of heavy clumped root stuck in a 9cm pot a large pot in poor condition, phones go unanswered am awaiting to see if I receive a reply from another email.
I am positively surprised. I had a problem with an article.The customer service has supported me well and I agree with the good will of the provider.I will gladly order something again.
  • Sitejabber
  • Score: 1.2 stars

“Not worth it under any circumstances”

I made a mistake, ordering again by this place' almost 7 weeks, I did not receive what I ordered, they do not help, just talk, with no trace of truth. I will not make this anymore, the experience with them leaves a feeling of total disgust, this is not the only bad experience with them, Unreliable platform, it is an understatement Tip for consumers:There is a good feeling in purchasing, it’s not the case with this place, the shopping experience here is disgusting Products used:Plants, devices, perfume Service Value Shipping Quality

“Refund”

Don't bother buying anything from this company I returned my item to the UK a few weeks ago still no refund I have sent quite a few emails and still no response. Tip for consumers:No Products used:Nothing Service Value Shipping Returns Quality

“Do not recommend”

I placed an order with this company, and since then, it's been nothing but a headache. I never received the order or even a tracking number. The seller didn't bother to notify me about anything. I've been emailing back and forth, but it's just a frustrating loop with no resolution in sight. Service Value

“Scam”

Don't buy from fruugo they stole your money and no one you can contact with to make a complaint, also they don't give your money back. This is scam Value

“Damaged product.”

Electrical product arrived in a totally destroyed state. Fruugo replied to fix it with a hammer and use it. No replacement or refund. Avoid fruugo at all costs because it will cost you... Products used:Electrical appliance Service Value Shipping Returns Quality

“Product not as descibed”

Product page described product different to that supplied. Product purported to be from well known gate automation remote fob but was a generic clone that did not work as described on the site or the documentation. Returned product but Fruugo expects me to pay return postage. If you cannot trust the product descriptions then the site cannot be trusted. Does not appear to be a complaints page on Fruugo. Service Value Shipping Returns Quality

“Rude behavior of the employee”

I sent my first email 6 months ago. I wanted to apply as a salesperson. They constantly postponed information, documents, etc. The interested person is not professional at all and sends e-mails that sound like children's texts. I have accounts on 3 different platforms: Etsy, eBay and Amazon. I have never experienced such e-mail traffic. The person is so strange that it seems like he is writing on WhatsApp. Like a joke. It should definitely be reported to the institution. And he was going to cancel my application. He's threatening me. Please report it to the authorities and open my account as a seller. He is name Adam Peel Account Executive (UK & I) please help me! Service

“Order never arrive”

I placed a order with this on February 18 and never received the order or the tracking number wasn't notified by seller. Email communication is back and forward problem still not solved. I contact the better business bureau to file complaint against company. Tip for consumers:Do not order from this company Products used:Shoes 864 dollars Service Value Shipping Returns Quality

“I should've listened”

Don't buy from them! This was simply the only place I found what I was looking for - and had almost the same experience as the last time I could find something in only one place. It doesn't really exist. Multiple notices said they had tried to deliver, but all delivery companies here leave notices if they are unable to deliver. I sent multiple requests to Fruugo asking for a refund, which went totally unanswered. I finally contacted my credit card company which didn't hesitate to credit my account - I have a feeling they know this operation. Products used:Nothing - never came Service Value Shipping Returns Quality

“A none returning item china site”

Beware after receiving your purchase asking for a return is impossible to start they request you send it back to China my coat was 16 pounds the return has a uncompleted address and no email which is needed by customs I will never get my mony back just hoping to save some other poor person going down the same road BEWARE! Tip for consumers:RETURNS ARE TO CHINA AT YOUR EXPENCE Products used:137720878 COAT Service Value Shipping Returns Quality

“Here I found brand new Authentic Apple accessories”

So far I bought two leather loops for my Apple Watch on Fruugo. These are quite difficult to find in my countries even searching at Apple Stores. Both the ones that I found on Fruugo were authentic, brand new and they just came in their original boxes. The only particularity is that boxes are not sealed. Fair enough! The price was good and shipment fast and with no problems. They guarantee that you do not have to pay any potential extra costs related to shipments from overseas countries. Will keep shopping with them. Tip for consumers:Great customer service. I share messages with Nathalie who promptly replied to all my queries Products used:Apple leather loops for my apple watch

“Never again”

I will never order again from Fruugo. Orders never arrived and it is extremely challenging and difficult to keep in touch with customer care, if any. Impossible to reach them via mail or through their web. Tip for consumers:DO NOT USE THEM Products used:No products as they have never arrived Service Value Shipping Returns Quality

“The site is a scam. It allows disreputable sellers to scam people.”

I mistakenly order the wrong watches off their site. I tried to cancel them witching minutes. They were sent & I had to pay duty. I immediately sent them back to the sellers at a further cost of $75. One seller refused the package and sent it back and the other kept the watch and the money. I did absolutely everything they told me but they have refused to get the other watch or my money. This site is a fraud that allows criminals to operate. Products used:One Service Value Shipping Returns Quality

“Worst website and terrible people to deal, I am surprise that they are still in business.”

I placed an order with Fruugo, had to wait two weeks for it to arrive. When it did its the wrong item. When asked about a refund, they said I have to deal with supplier in China and I have to pay for return postage. I get penalized for their mistake. Will definitely not be dealing with this company! If you are thinking of buying through Fruugo, DON"T! Picture #1 What I want to replace. Picture #2 is what they sent to replace my old belt. Picture #3 is proof of purchase. Tip for consumers:If you are thinking of dealing with Fruugo, DON"T !!! Service Value Shipping Returns Quality

“Just the worst”

I accidentally placed a order, and imediatly opted to return it. After i kept receivind shipping updated for a couple of weeks and writing two emails demanding the cancellasion of the shipping and refund, i finaly got this reply back: " Hello Dear Customer. Thank you for your letter.We're sorry for the bad shopping experience, we checked the email you sent us and it didn't appear that you wanted to cancel your order, so we've already sent you the parcel. Thank you for your patience. Sincere greetings" So no refund and no cancellation of the order… F. Me, right?!? Tip for consumers:Worst e er Service Value Shipping Returns Quality

“Escroquerie au reservoir d'eau de 1000 l avec envoi d'un adapateur de robinet à 50 euros”

J'ai aussi ete victime de cet ou ces escroc chinois. Dans un premier temps fruugo a estimé que le descriptif etait correct; Mais la declaration de douane à 6euros 50 eatait une preuve indeniable. Merci à Fruugo pour le remboursement mais une action corrective sur les annonces est necessaire pour que d'autres clients ne se fasse pas pieger par cet escroc chinois.

“Misleading description of item”

I bought what I believed was a swimming pool ladder and received a single very expensive step of the ladder. I know this has happened to at least one other customer very recently for exactly the same item. The Returns Policy promises returns for any reason within 14 days of receipt. All attempts for nearly two weeks to log a return/ cancellation of the order have got me nowhere. The website is dysfunctional, and it seems to deliberately make it difficult to contact them. UPDATE: After telling Fruugo I had posted three negative reviews and would initiate a credit card chargeback procedure, I received an email saying I would be refunded. If so, credit where it's due, upgrade to three stars. Products used:None

“Nightmare experience with Fruigo.com! Incorrect product, double delivery charges, and endless delays”

I had a highly frustrating experience with Fruugo.com. I ordered a juicer piece in October 2023, and they used a Malaysian company for delivery, which sent the completely wrong item. Despite providing strong evidence with pictures, they insisted it was correct. Moreover, I was charged twice for delivery - first during the order, and then upon delivery without any prior notice. The delivery cost exceeded the juicer piece's price. When I complained, Fruugo.com dragged the resolution, repeatedly requesting evidence from different agents. It's been four months, and the issue remains unresolved. I haven't received the correct product or a refund, leaving me unable to use my juicer. Avoid Fruugo.com at all costs. Tip for consumers:Nightmare experience with Fruugo.com !!! Incorrect product, double delivery charge, and endless delays. Products used:Slow Juicer Blender Spare Parts For Hurom Hu-100 HU-200 Hu-300 Hu-700 Service Value Shipping Returns Quality

“Terrible customer service.”

I tried to cancel an order a couple of hours after I had made it but received no reply. After several attempts to cancel the order, I received an email saying that my order had been shipped! Terrible customer support. AVOID at all costs! Service Returns

“Fraudulent website! Stay clear!”

DO NOT ORDER FROM THIS SITE! I ordered some dog coats and measured them as per the sizing on the site. They arrived and looked nothing like the picture and the sizing was ridiculous (I ordered a medium and it wouldn't have fit a sausage dog!). I asked how to return them and the return address was in China! (I paid £50 in total for these coats so I wanted my money back!) so I paid for tracked delivery which was £17. As per the tracking number they've been sat in china since the 15/12/23 stating 'Awaiting duty payment'. I've sent continuous messages to the seller asking what this means and how to sort it but they either don't reply or a robot replies who doesn't answer your questions and just says 'have a nice day'. I'm trying to work out if there is a complaint process but probably not as it's a fraud! Don't order unless you want a piece of crap product and you're unable to receive a refund! It needs shutting down. Tip for consumers:Fraudulent!!! Steal your money Products used:I ordered dog coats. Service Value Shipping Returns Quality

“Faulty product”

I ordered the Dancing Cactus as however it was faulty. I contacted the company and they issued me with a refund within 5 weeks of contacting them. Products used:Dancing cactus toy Service Value Shipping Quality

“Quick delivery of a broken product”

I took a chance and bought a cosplay mask for my kids Halloween costume. Given that it came from China I was honestly amazed it arrived as quickly as it did, about 2 weeks. Unfortunately it was literally tossed in a shipping bag with no padding so it arrived broken. Asked for a refund but not getting my hopes up. At least spend a ton of money on it. All in all it could have been worse. (UPDATE) Heard back from the seller within a couple hours of requesting a refund. They are refunding me no questions asked. Now I'll just have to wait 4-5 business days to see if I do get my money back. Tip for consumers:The packaging is crap given the shipping is intercontinental. I’d pass on this one. Products used:Mask Service

“Disappointing paper”

What was supposed to be a fun gift for my partner's 50 ends up being a little sad. This TP was advertised with a gift box, but instead I ended up with a -ty grey plastic envelope from some warehouse in China. I'm wondering who thought that would be fun. Beyond disappointed. Tip for consumers:Look elsewhere Products used:I will keep the product and try and make it look ok. Service Value Shipping Quality

“FEEL A VERY FORTUNATE BUYER”

Ordered $360 worth mower spindles. Advertised free shipping. Through Fruugo... We received warning from AVG virus checker, tracking number was false and a scam. Received notification, products returned to supplier by shipping claiming the products were damaged. A false claim. It would be nearly impossible to damage the steel and alloy product. Selling company is a fraudulent scam advertising lower prices than opposition to take your money. Fruugo immediately refunded the money. Thanks Fruugo Tip for consumers:The supply companies Fruugo are working with should be vetted. Many are just scams Products used:NONE Service Value Shipping Returns Quality

“My Impressions”

In general I was happy with the service. Problem with the delivery time, but I was given a good tracker which was accurate. Emma L was a great help in keeping me up to date and on follow up communication. Would I use them again? Yes if I find the right quality of product at the right price! Thank you and regards Roland

Is fruugo.com a Scam? Share Your Experience

How did you find this company/page? Online ads, suspicious Facebook advertisements, Instagram, email? You can help out many people today by commenting below.. Is fruugo.com a scam? If you interacted with this website, what score would you give it? Please share your experience below by leaving a review. Now, let's look at some powerful fraud prevention tips.

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Are You the Owner of fruugo.com?

If you own fruugo.com, we’d love to hear from you. If you'd like to challenge the trust score we’ve assigned, we’re happy to take a closer look. However, please be prepared to provide solid proof of your business's legitimacy. Introduce yourself with your name (not just "Admin").

When domain owners contact us to dispute their trust score, we kindly ask for the following:

* Business documentation that verifies your legitimacy (e.g., certificate of incorporation, business registration, or official records with the site or business name).

* Your personal LinkedIn profile and the business's social media accounts (e.g., Facebook).

* If available, proof of satisfied customers (e.g., screenshots, not just testimonials on your website), evidence of inventory, or records of handling order cancellations properly.

We’re more than willing to update your review based on the evidence you provide—the more proof, the higher your trust score. Please note, however, that we cannot verify non-operational websites or those redirected to other URLs. Additionally, we do not verify websites involved in high-risk financial services, gambling, adult content, or illegal activities.

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