Is bigbadtoystore.com Legit?

They've become my go to for anime figures. Customer support answered quickly and was friendly when I needed help on a return. I've ordered 3 times in a few weeks and can assure you their products are authentic. They have some hard to find figures too.

I've been ordering from them for a few years. Everything has been good up until the past 8 months where their packing methods have been terrible. I received a box yesterday with items from their Pile of Loot feature. When I opened the box, it looked like all the items had been thrown in with minimal padding. I reported the damage, and the customer service rep said: "We apologize that they were damaged in transit. When it comes to Pile of Loot orders, shipping select items that have similar packaging and weight is usually the best way to ensure that a heavier item is not put in with it or that shifting doesn't take place while in transit, because of different sizes and weight. We always allow our customers full control of what is shipped together. When larger items (such as the 3-pound Origins Collector Vehicle) are shipped with other smaller items, our warehouse team will place those on the bottom, but that does not ensure that the box will not get flipped over and items won't move around during transit. Unfortunately, gravity is not our friend in that situation. Please be aware of all this when you create the Pile of Loot shipments in the future"So, in essence, internal box item damage is the customer's fault due to the size and quantity of items ordered. A couple of dollars worth of packing peanuts could have prevented the damage. These days, it's typical for a company to blame the customer instead of owning up to its poor packaging methods. I've ordered single items from them, and the backing cards were bent because the box they sent it in was too small, and they crammed it in there. Order at your own risk.

I have purchased an item on pre-order in the summer of 2021. Said order was CANCELLED with NO INFORMATION. I haven’t received an email, anything.

I've purchased multiple times from BBTS and always had a great experience. Packaging is solid and customer service was very helpful the one time I needed to contact them. Would absolutely buy from them again

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here!

I've ordered Two GI Joe Classified figures Tomax and Xamot. Pricing was fairly sold, shipping company is hot mess FEDEX Really wish BBTS Stick with USPS Cause they ain't ring your bell. FEDEX Doesn't ring, or knock they just drop your package on the floor take a pic and email to you as proof of delivery. otherwise service is 100 great trustworty just need to ditch FEDEX And stick with USPS for shipping figures and funko pops

Great place to buy from, anime figures are a little pricey there but prize figures like banpresto are priced normally. There is a deposit required for preorders over a certain amount and its a fair price to ask. Everything is well organized on the site and customer service is extremely friendly/professional. Lastly there preorder arrivals are pretty late for certain things. Overall though I would still recommend them and I truly believe they are one of the best American sites to buy from.

Good quality items with reasonable prices, fair shipping price, and timely updates when your items are shipped out. The only downside is when pre-orders get canceled - it would be nice if they could notify you when items are back in stock.

Could not be happier. Still reelling from Zaius, Cornelius arrived. Phenomenal sculpts. Awesome packaging. Please, please, more Apes. Julius, Ursus, heck there has never been a Virgil (Battle). Keep going!I have no problem whatsoever waiting on preorders. Yes, it takes time and is absolutely worth it.What a terrific shop you have!

BBTS is an okay store. Never have any problems with buying in stock items. Issues arise when you preorder. The preorders can take forever. I’ve had to cancel some just because I found product elsewhere readily available. It gets annoying when “arriving in December” becomes “arriving in jan…Feb…March…”

The store is not bad, but there are problems: sometimes funko pop come a little crushed, jason's neca from Friday the 13th last time came with two identical masks in the kit (no one looks at what they send before sending). For foreign buyers, the problem is that when they share an order, it is not known what is in which box, there may be problems at customs.

Superb customer service, incredibly easy and pleasant to deal with, and helped me figure out an issue with great ease. If anything goes wrong, please know that you're in great hands. Not it will or that this is something that happens often, but it's great to know that if anything does go awry. Phenomenal overall.

Recently i purchased some Jurassic Items for the 30th Anniversary. I got the John Hammond Funko Pin along with The jada toys Jeep Wrangler. Both of the items are great quality and were shipped securely. I can really reccomend BBTS for Jurassic fans, their catalog is huge and you can make youre dream pile with all the 30th merch they've received lately.

I ordered a richard simmons figure. The first one never arrived. They sent me a replacement. That one also never arrived. I believe that this is a scam site at this point. I'm not sure what they are shipping because I do get a tracking number yet somehow BOTH packages were either not delivered or stolen after delivery, something that I would find highly coincidental. A police report has been filed.

Through Covid, some online toy retailers have gotten really flakey. Big Bad Toy Store continues to be reliable. I don't have any anxiety about pre-orders when using BBTS. I found that shipping costs to Canada were totally reasonable as well.

I had bought a lot of figures(7) this year.I had bought last year too and they always deliver. And deliver fast. Customer support is very quick and helpful. The only downside is the price because they DO NOT include VAT in your price which makes dealing with customs super annoying if you are a international customer. Still great experience.

$200 order lost by DHL and l paid $50 customs fees to be told by some useless customer services bot that l would have to wait until it was returned to them to get a refund. So 250 out of pocket, they did absolutely no digging to find out where it was. Big Bad Customer Service is more accurate. No longer buying from this awful company.

Absolutely the worst site to buy statues from if youre international. They charge approximately 500% more for shipping than other competitors. If you compare sideshow and bigbadtoystore something that sideshow ships for 200$ bigbadtoystore ships it for 880$. Thats absolutely criminal. And the same trend goes for everything they ship, dont be me and preorder something when the shipping is half the price of an already insanely pricey product.

We pre-ordered a life size doll from BBTS 3 years ago as all the UK stores stopped pre-sale. We were a bit nervous after paying the initial deposit as we had read some of the reviews on trust pilot giving negative reviews about pre-orders but we wish we never worried! BBTS are amazing and we would 100% be ordering from them again. Shipping to UK was $200 which is a little expensive but we didn’t get charged any extra cost when the item was delivered to us. The item arrived quickly after full payment and no damage whatsoever. Full tracking was provided as well. The customer service agents were very responsive when we had a question or any concerns. 3 years was worth the wait (not BBTS fault)!

They're a cool concept and the figures that do come in are in expected condition, the problem is the constant and never ending push back on preorders for prize figures. There really isn't a valid excuse as to why I can go buy an item I have had on preorder since august last year in a second hand condition pretty much anywhere else. I ended up cancelling all preorders I could source elsewhere. I also hate that they do not have any kind of option for upfront payment of anykind. It's honestly inconvenient in more ways that one. I don't think I will be doing any more preorders through them and exclusively shop their in stock inventory.

“Always happy with my purchases!”

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business! Products used:Action figures

“I don't know why there's so many bad reviews.”

I was honestly terrified to order from here seeing all these bad reviews but I got my plush in 2- 2 1/2 weeks and I live in canada! I got regular updates on it and everything. I really just think some of these reviewers are kinda impatient alot of them were complaining how there stuff took a little to long to arrive. Anyways no need to worry your stuff will come you might just have to wait a little. Tip for consumers:Be patient Products used:South park goth kids Pete plush

“Attention International Buyers! BEWARE!”

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here! Tip for consumers:Be careful Products used:Toys Service Value Shipping Returns Quality

“Never received order”

I placed an order 9 months ago as a Christmas present for my son. Now it's July and still no items. It shows available within a week or two, but then they change it. I emailed and got a response about how they know how exciting it can be to wait for an order, but this is ridiculous. Tip for consumers:Don’t sell items you don’t have, lie about the time, and never update Products used:None, they never shipped the items afte nine months Service Value Shipping

“Bought for 58 us, charged me 42 us for ship. * canada but... there is more( read if your from qc)”

Bought for 58 us, charged me 42 us for shipping * canada but... there is more DHL charged me 2 times duty, so now it cost me more than original shipment For quebec, canada its not worth it Sorry but. Its the honest truth people should know Benny Products used:didnt received plus DHL sent me a note sayonf 9 to 15 days on their web site 6 to 9 for 42 so well not impressed Service Value Shipping Returns Quality

“Right in time for Xmas!”

I love how they have a super wide variety of items from all eras! My son REALLY wanted THAT Stone Cold to add to his collection. This one seems very very hard to find.and here it was…and at a decent price to boot! The expected shipping was on the 30th… I got it on the 23rd! Definitely recommend this website for any Toy Collector or Enthusiast. Blessed Tip for consumers:Fast Shipping Products used:Action Figure Service Value Shipping Returns Quality

“Nightmare...very shady practices”

I tried to order my son an item for Christmas 2021 (when he was still a child). I called to see if I would get it in time for Christmas. They could not guarantee so I told them to cancel the order. I order it on Amazon instead. Now, 3 years later, my son is an adult and I now received his toy in the mail. They said it was a preorder. Never have I heard of preordering a toy 3 years early. It was also out before Christmas of 2021. Not a preorder. They want me to pay shipping back and not reimburse me for the shipping to me. What a bunch of crap. I filed a complaint with the Better Business Bureau. Tip for consumers:After a complaint with the BBB, they have refunded my money. It would have been so much easier if they had just done the right thing in the beginning. Products used:Shipping time 3 years???? Avoid this company. Service Returns

“Great customer service”

This is my first time ordering with bigbadtoystore. I was scared because of the reviews but, this was the only seller that had 25 words or less in stock, so I took a chance. The agents were so helpful with placing my order and verifying my shipment will come in 2 days (I paid for fedex 2 day shipping) once my product arrives on Thursday I'll let you know if the contents are up to par. As far as customer service goes, I'll definitely use this company again because they were thorough.

“Read what you are buying...”

A lot of people leaving reviews have no idea how figure or statue collecting works. Unless the item explicitly says "In Stock" then you will have to wait at least a month. I have preordered statues ($1.6K) in July but due to manufacturer delays and shipping time to the seller (BBTS) I would not see my product until March. This is very common. You also have to keep in mind that when you preoder you are making a non-refundable down payment to secure your item. THEN you pay the rest once its comes in. They also send you an email warning you before it processes. TLDR; Most people bashing BBTS think this is Amazon. Its not. Service Value Shipping Returns Quality

“1 Year to Fulfil an Order”

The estimated delivery window for when I made an order passed months ago, originally, I was only supposed to wait 3 months, now a year later after I have forgotten about the whole ordeal, I get a notification about shipping and payment which took me all afternoon to find out what it was about, there is no button to cancel the order on their site. I recommend to anyone reading this to steer clear of these people. Tip for consumers:Don't Service Value Shipping Returns Quality

“I strongly urge anyone from buying from this company”

I strongly urge anyone from buying from them unless you live in the continental U.S. Also make sure you read all the information in there help section. My order took a month to get to my house, then i had to pay border tax on the item; after already paying for air shipping. The shipping box was damage. Also the product is has paint errors; that they charged full price for. I tried to contact them about all of these problems, to which they responded "that is not there problem".

“Nice and very well packaged box! FIRST TIME BUYER”

I going to buy a rimuru 10th ani figure(i didn't find a lot of stores have them.) but I was very nervous buying from them especially pre-orders reviews. I wanted to play it safe so i didn't end up buying one but instead bought a in stock figure! They came in with 6 -7 days! The figure looks legit and very protective! Ngl I would buy from this website again! (Not preorders im too much of a wussy and ive heard they take SO LONG TO ARRIVE) Tip for consumers:This website is very trust worthy. But if your still unsure please take time to do research and watch videos of people claiming their items. Service Value Shipping Quality

“Great service and fast shipping”

At first I saw the reviews were mixed, however, I had a great experience. Earlier this week, I purchased some items, which arrived at my doorstep this afternoon. All of the items are in great condition. I bought 2 Digimon tamagotchis, a Castle Greyskull stein, and a Rei Evangelion doll. Definitely will be ordering again! Service Value Shipping Returns Quality

“Unprofessional Clowns”

I've spent a few hundred dollars on orders from BBTS and I won't ever order from them again. Shop Entertainment Earth instead. I had an order that I have already paid for get canceled because when they finally received the item my card expired and they couldn't charge the small shipping price to it. So BBTS found it acceptable to attempt to not refund my cash they took for the item and restrict my account. I emailed these armatures and they were unwilling to improve the situation. Save yourself the trouble and shop somewhere else Tip for consumers:BBTS is garbage tier Products used:Collectibles Service Value Shipping Returns Quality

“Waste of Time unless you are an influencer.”

I have ordered or should I say attempted to order multiple items from BigBadToy store. Even recently I gave them yet another shot. I ordered a set of Marvel Legends, months after they were supposed to be released, I found them at Game Stop. So, I called their customer service number to check the status of my order and they still couldn't give me a shipping date. So, I just canceled it. Exact same thing happened with single releases of Marvel Legends and GI Joe classified finding things I "Pre ordered" at Target, Walmart or Game Stop months later on one occasion in the clearance isle it had been out so long. Most recently I pre ordered the Veteran William Werewolf action figure when it was announced. Never received it and ended up ordering it from Amazon and getting it in 3 days. Unless you are a influencer don't waste your time or money. Tip for consumers:Again, unless you are an influencer don't waste your time. Products used:Amazon, Target, Walmart, Game Stop Service Value Shipping

“Absolute garbage”

I pre ordered the Captain Blake from The Fog figure. This was almost two months ago. ETA July. Numerous emails all excuses, they don't even contact their suppliers to find out when their products are going to be delivered. Truly pathetic service. Dreadful company. Avoid like the plague.

“Order got mixed up. But rep fixed it..”

Placed an order, seems it got mixed up. Called and the rep was nice and fixed everything. Also adjusted shipping cost and tax. Very pleased. Cant wait to get my package and future per orders I made. Thanks Derrick. Tip for consumers:if you like more then one thing buy it all together, save in Shipping Products used:masters of the universe revelation and original

“A Great Store I Have Done Business With In The Past”

I have done business with BBTS in the past, from ordering Japanese Transformers reissues to recently, a Pac-Man model kit. And every time, they have proven deliver. Their packaging in my case is good, as they take great care to add stuff like bubble wrapping for more fragile stuff, and even sending me an e-mail to tell me when they are processing orders and shipping. The only thing I can warn about is pre-ordering, as they will not take payment until the item arrive at their warehouse. Also, some products will be restricted to the point of not being allowed to sell to orders outside a certain country, so that is another thing to keep in mind when buying toys that are new releases or pre-orders. So be aware when ordering or pre-ordering from this website. Tip for consumers:Some preorders that are pricey may require an additional cost for down paymant. Keep in mind BBTS may not be allowed to sell a toy to your country if a retailer restricts it. Products used:NBA Pac-Man Entry Grade Boston Celtics Model Service Value Shipping Quality

“I only use them when no one else has what I want.”

1) Some of the worst customer service I've ever experienced. They have hung up on me twice. They have yelled at me twice. 2) Until they recently started their $4 flat shipping their shipping rates were astronomical. 3) Now their shipping is a great price but it's cheap shipping and unreliable. 4) They have delivered my order to the wrong address. Only once, but once is 1 time too many. 5) Their search engine sucks. I have an extremely hard time finding products without having to scroll through a ton of other brands, and items that don't even come close to what I'm looking for.

“May be large and well liked - but need to improve communication”

I placed an order for a product on Nov 3. Turns out that just last week after 4 weeks expecting the parcel to arrive, I visit the website to find out my order was cancelled. No reason, no explanation and NO e-mail. If I had known this I would have been able to go to another business who could have sent me the item before Christmas without paying a fortune for shipping. I have ill-feelings when mistreated this way and now will be apprehensive to ever order from them again. Bad first experience

“Very satisfied”

Delivered to Czech Republic! I received my order yesterday and I was satisfied. First, I read all the negative comments that discouraged me from buying a little, but i give it a try. The order arrived in excellent condition without the slightest defects. I will definitely come back and buy more pieces soon. I will be happy to recommend this store. The only thing that can be improved is the shipping time, which took 5 days, but HEY, its a pandemic. Happy customer from europe Pavel

“Worst customer service.”

I got an issue with my delivered item which is missing an accessory (skull throne) and the customer service is the worst, no accountability and lack of ownership, they blamed the vendor always during our conversation. I already canceled over 20 pre orders and will not ever do business with this cash grab company. Tip for consumers:Avoid this company, its all good if you will not encounter any issues, but if you do and you will have to contact support, it will go down south very quickly. Products used:Action figures Service Value Shipping Returns Quality

“Customer service could be a little better.”

Overall they're really good. Product comes quickly, I've never had them delay or cancel a pre-order. Pretty much the only issue I've ever run into with them is in the event you need to return anything or get support, they don't really pay attention to what you tell them. Took a lot of back and forth to get them to acknowledge something that I had written in the first email I sent, which they either missed or ignored, but ultimately they did make good on the return. Service Value Shipping Returns Quality

“THIEVES”

I ordered a Hot Toys Iron Man. Item shipped internationally but wasnt provided tracking. 3+ months since item shipped still nothing. Contacted Big Bad and they say once shipped they do not claim responsibility and I was on my own. Lost nearly $500. Service Value Shipping Returns

“I bought several figurines from BBTS and didn't have...”

I bought several figurines from BBTS and didn't have any issues whatsoever, shipping was reasonable, well packaged and items came as described. My only issue was with the website itself being a little difficult to understand if you are looking at new/loose/used etc toys.