Is apple.com Legit?

“Never received my 15.00 gift card.”

I sent another survey about my Amazon 30.00 gift card. Well I never received either. Just got my 10.00 eBay card and that is it. I have sent numerous messages via InboxDollars and no reply back. I really love the site and get my points but I am giving 30 days for a response and if I don't get one I am deleting my account and putting a negative review on BBB. Products used:None Service Shipping Quality

“Apple Crippled My iPhone 12 Experience!”

All of My iPhone Extended Reality Apps from 2018 were delete button destroyed by Apple! VeeR and YouTube VR Bookmarked Videos, Numerous Numbers of XR Apps, Manifold Garden, Tetris Beat, Apple Arcade Frogger, Apple Arcade List Of Games, And Virtual Anime Avatar Designer named V-Katsu!😭 I dropped to my knees after seeing this. My iPhone 12 Experience is Crippled! I WANT OUT! Rescue Me Google! There's Nothing Found As Evidence! All That I See is Garbage! Tip for consumers:I have also tried contacting them about my Warranty Issue, but they say that my iPhone 12 Mini Refurbished is not covered by Apple as Eligible Device! I never want to come back to iPhone! Products used:iPhone 12 Mini Service Value Shipping Returns Quality

“I was Apple user 11 years and dissatisfied today”

I used various models of iPhones for about 11 years. Today I use iPhone 14. After updating iOS to 17.7 versions and later from iOS 16. I can't connect mobile internet in roaming almost never, I don't have "wi-fi calling " option, while I have all this when using the same SIM card in my old iPhone XR. But the most disappointing is the reaction of Apple Support. Instead of any support on the issues they just started transferring me from technical support to sales office with no positive result on my problems. Means just ignore my issues and showing me it, by doing like this. They don't care about their customers any more they do not respect their customers and started produce non quality phones and software. Next I better buy Android I think.

“Huge company - miniscule service”

I was scammed into buying NZD500 worth of I-Tunes Gift Cards 8 weeks ago. Fortunately, I realised very quickly, contacted Apple and they managed to disable the cards so they didn't incur any expense. However, it took me 2 weeks via the "Customer Service Centre" to satisfy their demands re paperwork etc. Finally they were satisfied and the Refunds Dept took over. I was told it could take between 3 to 6 weeks for the refund to be processed. Today is week 6 and I still don't have my refund. I feel that the whole Apple experience has made the fact of losing my money even more stressful and feel that I am running out of options. Don't deal with Apple if you want a refund or decent service! Products used:None as none were actually used by me Service

“Do not use "sign in with apple"”

Horrible! DO NOT USE SIGN IN WITH APPLE. It seems convenient in the moment but if you ever switch to android apple will lock you out of all your accounts and make is extremely annoying to get access to them again. If you don't have your old iPhone, good luck unfreezing your apple ID so you can actually sign in to anywhere. They force you to confirm on one of their phones. But here's the thing, my phone is completely useless and broken! (Also apple's fault to begin with.) So now I have to go through this whole convoluted process to *maybe* get my passwords back. Wish I just never used the service. Reminds me why I switched in the first place... apple shoots themselves in the foot and makes everything 10x more complicated than it needs to be. Tip for consumers:Apple will lock you out of your own accounts if you switch to android Service Quality

“Reneged on promises”

I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It's become a company that doesn't care about its customers or about customer loyalty. Service Value Returns Quality

“Apple's Delivery Service: A Tale of Quality and Quandaries”

Ordering from Apple comes with its ups and downs. On the positive side, their products are top-notch, known for their quality and performance. Additionally, the ordering process on their website is seamless, providing a hassle-free experience. However, the downside is their delivery times, which can be inconsistent. While some orders arrive promptly, others face unexplained delays, causing frustration and uncertainty. Furthermore, the lack of transparency regarding delivery updates and the challenges in reaching customer service for assistance were notable drawbacks. In summary, while Apple delivers excellence in product quality and user experience, improvements in delivery reliability and communication are necessary for a truly seamless shopping experience.

“I $#*!ing hate apple”

Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.

“APPLE GIFT CARD”

Apple replaced its gift card sleeve that cards comes in and when purchased and open the cards are damaged codes or not readible apple will not refund or replace cards and puts all blame on stores where bought from and stores will not replace or refund nither.

“I want to sell my apple phone and my watch”

If I could sell my iPhone13max If I could sell my iPhone13max, I will right away. They've been taking money from me for one year or more for Apple Fitness that I didn't buy, when I told them, they erase all the transactions but they just put back the last month 12.99. Plus another app by the name of BoldVoice for $229.00 for the all year, I didn't even know what the hell is that. I am losing so much money with that freaking buying stuff over the internet. I will never buy apple again. I am fed up. I want to sell my phone and sell my watch. F.k them. Merde!

“Apple not trustworthy”

I sent me apple headphones to get fixed at apple they changed my product to a cheap bt headphones and telling me the found a non-apple product. They are not willing to take responsibility for changing it. I guess i just expected more from them as i was planning to move to apple but with recent events i am totally disappointed in them

“Be aware of moisture in apple products, corrosion and no warranty.”

A lot of people are getting No to warranty issues related to corrosion damage. It must be happening when it gets made in humid climates, how do you explain so many angry customers saying they didn't spill anything on the products that are almost new? If not days old? Tip for consumers:Stay away from apple or repair it yourself. Products used:MacBook Pro Service Value Shipping Returns Quality

“Customer Service - Nil!”

I bought iPhone 14. Now, my Apple Watch will not Sync to the Wallet. Apple 'Customer Service' response: "Tough Luck". No solution offered, No fix, No resolution. Just fork out to buy their faulty products - and too bad when it doesn't work properly! Pathetic!

“Victim of the App Store once again”

I get it doesn't matter what any one says people including myself still buy Apple products loyal I may add. Remember why people would buy these products? Because you we came first 129.00 for a couple of apps I forgot to cancel the subscription on.apple you suck at customer service now I'm sure others feel the same I mean we are not all from snobby Northern California some of us are from San Bernardino. This is the second year I paid for the app I've never used Products used:Apple Cash Apple Store Service Value Shipping Returns Quality

“Disgusting, felt like I was on a Ferris wheel!”

In the last few weeks I have tallied up 4 hours dealing with a new defective accessory. I was dropped over 8 times in 2 discussions with Apple employees. Each time I had to go through the whole situation completely down to all my info. I will never buy another IPad ( I have 4) nor will I buy any other accessories again. It seems like the employees are made to string you along. Never again! There are other products just as good at half the price and frustration. They then screwed up the defective return of a $29 item. They sent me an email to go 300 miles to R. I to pick up replacement. I live in Northern Vermont near Canada. I would recommend throwing the new defective item away and never look back.

“Do not trust this company with nothing don't purchase their iCloud serves as its simply a waste of $”

Do not trust this company with nothing don't purchase their iCloud serves as its simply a waste of money as i was told by a company agent that by purchasing the iCloud i would never lose my pictures and they would be safe even if I lost my phone!? As i have recently found that is defiantly incorrect and would suggest to stay away from this company and take your business elsewhere as Samsung has better serves than apple any day they also are supported by google witch is one of the best places to store your information! Tip for consumers:do not waste your money on this company they are scam artist and only want your money Products used:icloud for the last 3 years Service Value Shipping Returns Quality

“Purchased brand new phone that came with private information on previous owner. Hmm!”

I bought a brand new iPhone 13 pro from apple.com. It came in with someone else's credit card information on the apple wallet. I would go shopping but I'm not that guy. I called and asked for a convenient resolution and they didn't have one. I have to go down to a retailer and have them exchange instead of sending a new one out. And in addition they don't have the phone I ordered anywhere. It is blatant disregard for the privacy act. Buyer beware. They lost a 15 year dedicated apple family of 4. Hello Samsung

“I phone 12”

Warning customer of +15 Apple only wants your money to fix their phones they did a diagnostics on my I phone 12, only to find it's not in "warranty " basically you pay money for them to fix it or they don't even if it's a cause of the phone not working. The diagnostics was I need a new screen since the touch screen stopped working properly one day, and the cost was $365 dollars Canadian! Apple doesn't care about customer loyalty or satisfaction when they make billions this is outrageous Products used:I’ve bought multiple iPad and iPads and the new iPhones are made for very cheap and customers pay quad triple the amount it costs to make Service Value Quality

“Apple Does not back their products once again.”

I recently switched my family back to Apple from android after taking a 6 Yr leave from apple. I have to say that was a huge mistake. I currently have over 15 apple devices and am now going away from them again. I brought my Apple Watch 6 series in to have it repaired because the screen just stopped working. The watch was on and everything. Mind you I wear this watch everyday and it only comes off when being charged and is kept in a protective case 100% of the time. After now being out of the watch for over a month Apple comes back to say that they will not replace or fix the watch because there is supposedly a micro crack in the screen corner that is not even able to be seen via the human eye. This has been verified by both Best Buy and the Apple store. Neither representative could verify any markings at all on this watch. This is absolutely BS and I would highly recommend not buying anything from APPLE they over charge for their devices and do not back them at all. Tip for consumers:Do not purchase apple products. Products used:I have no watch now Service Value Shipping Returns Quality

“Unjustifiable price tags”

Nothing about it justifies its price tag. Their laptops are especially horrible in quality. Mine heats up at the simplest things. I could never recommend their laptops to anyone. Value Quality

“Candy crush overcharges”

It's ridiculous, I submitted that I didn't do all these buys they came back denied, I did a test last night bought 1,3.99 charged for 2 they're ripping people off! I'll join anyone want to do a class action suit! Totally MAD!

“Disappointed”

Had an Apple Watch Series 6 for 25 months and it's battery degraded by 23 percent over the 2 years. The watch could not last a full day at work with a max charge now. Contacted support and they mentioned it is normal and to fix it I'll have to pay an estimated of $116 for servicing. Not even sure if it's apple intention to have Apple Watch users pay for servicing over 2 years. Disappointed and will be dropping apple products. Service Value Shipping Returns Quality

“Awful customer service time and time again”

Awful customer service, item took 6 days to dispatch the item and a day to arrive yet they blame the delivery company? Before this order was placed I was told categorically the magic keyboard would not be launched until mid May, it then launched that afternoon, 30 mins after placing an order for the keyboard folio, complained, tried to cancel, spoke with someone within customer relations, was promised a call back and no call in a week, no wonder there are so many terrible reviews about Apple on here, it's time after time they abuse customers loyalty. Let's face it their grip on innovative tech is slipping and so many are on par or catching up, soon their abuse of customers will have its affect and they wont go blindly into new products and go with other brands

“How can so many be so bad”

Rather than write an 8 page review, I'll just summarize. Spoke to 7 people on the phone and one in the store and now after 3 months we are finally getting close to completing our issues. How can all these people be so clueless about their products, their systems and procedures and any ability to complete a task. I spoke to customer service, a supervisor (truly a joke), and a "genius bar" person. They all told me that my issue was really unique. Then I went to an Apple forum only to find thousands of others with the same issues. How could they not know! Three months, dozens of calls, many hours on hold and describing the same story over and over. If I billed them for my time I would own an Apple Store. Poor systems, poor training, poor information flow, just plain pissed off customer.

“The best”

I recently purchased an Apple smartwatch, and I have to say, it's been a game-changer for me. The functionality and convenience it offers are unparalleled. Not only does it seamlessly integrate with my iPhone, but it also helps me stay organized, motivated, and connected throughout the day. The design is sleek and stylish, making it suitable for both casual and formal occasions. The health and fitness tracking features are particularly impressive, providing valuable insights into my activity levels and encouraging me to live a healthier lifestyle. Overall, I couldn't be happier with my Apple smartwatch, and I highly recommend it to anyone looking to enhance their daily routine.