How the scam works:
This is one of the biggest scams in the industry. You go to the shop and look at a deck board – which is a book that has a large piece of carpet on the front, and all the smaller samples and available colors inside.
Let’s say you look at three small samples – 1, 2, and 3 (1 being the thinnest one). You choose a color and pick “Sample number 1”. The scam comes in two variations.
Scenario 1. The salesman writes “Sample number 1” on the contract but a week later sends you sample number 2 (most people will ignore checking, others won’t be able to tell the exact difference since they don’t have sample number 1 there, to compare it to).
Scenario 2. The salesman will send you sample number 1, but charge you for number 2.
How to avoid:
Make sure you have a copy of the invoice with both sample number and price before leaving the shop – check this against the delivery note when the van arrives in your driveway. Be able to recognize the different samples – measure the thickness of the one you have ordered before leaving the shop (you should never go to buy a carpet without carrying a measuring tape with you). If the wrong goods have been delivered, or the price is wrong, refuse to accept it.
Make your friends and family aware of this scam by sharing it, using the buttons provided.