Card Inactive or Frozen

How the scam works:

Scammers set non-stop phone calls, in the form of automated voice messages, alerting recipients that their debit cards are inactive, frozen or locked.

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The automated system prompts listeners to press 1 to re-activate the card and, once the key is pressed, the robot asks for their card number and PIN.

How to avoid:

Never trust automated voice messages when you pick up a call. Just hang up.

How to report:

Make your family and friends aware of this scam by sharing it on social media using the buttons provided. You can also officially report the scammers to the Federal Trade Commission (FTC) using the link below:

Report To The FTC Here


How to protect yourself more:

If you want to be the first to find out the most notorious scams every week, feel free to subscribe to the Scam Detector newsletter here. You’ll receive periodical emails and we promise not to spam. Last but not least, use the Comments section below to expose other scammers.

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selma hrynchuk
Selma HrynchukSelma is a fraud prevention specialist renowned for her expertise in private eye investigations and a remarkable partnership with law enforcement agencies. Beyond her investigative triumphs, her public speaking engagements and written works have empowered countless individuals to protect themselves and stay ahead of deceptive schemes. Selma's legacy shines as a tenacious agent of change, unyielding in her commitment to battling fraud and ensuring a safer world for all.

6 thoughts on “Card Inactive or Frozen”

  1. Dormant account scam USAA bank they wire 5000 in your account send them your debit card bank user I’d and pswd mobile banking they number 708 205 6253 out of Chicago Illinois.

  2. I received a text at 10 pm telling me to go to WEBSITE FROM Bank of America as my visa debit card has been locked? I don’t have a Visa Debit card. I do have other credit cards though… Anyone hear of text scams as they Seemed to look like Bank of America on their page – but had asked for card number ,cvs code, birthdate etc. I think it is a scam! Please tell me! All phones are off for offices at this time of night- morning now!

  3. I received a call at 3 am this morning with the phone number listed as "0000000". Because my father is unwell, I answered it despite the odd number, concern it might be an odd extension from a hospital or emergency services personnel. It was the same recorded message as above, a "frozen account" and to press one for more details. Of course I hung up without responding.

  4. On Saturday, 10 August 2013, I got a call from (703) 544-2033
    VA, USA to notify me that my debit cards were frozen and to press 1 for more information. I just hung up and figured that if it was important enough I would have received a personal call from a live person. Just to see what would happen I called the number back and of course did not get through to anyone.

  5. Got a call from a Washington, D.C. area code. The person claimed to be an agent with the FTC – 600 Pennsylvania Avenue, 5th Floor. I was second place winner in Mega Millions/Pub. Clearing House for 2.1 million.

    I first needed to send a delivery and administrative fee for $375.00, and it was to be sent to 18 William Street, East Orange, NJ, to another agent.

    Prayed about it, thought about it and never went through with it!

  6. Just received a call from 285-652-7903 stating my debit card had been frozen and to press 1 for more information. I hung up.

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