Is zolando.de Legit?

Disater! they reached the maximum of stupidity: they charged me more from my gift cards and they are so stupid that they can not do basic calculations even when I try to explain to their customer services, thy are so stupid and they do not understand basic math calculations. Not to mention their products which seems like they are not original and they are low quality.

Horrible experience - I ordered my package on 30.11.2024, and since then the order has not arrived. I keep asking customer support to cancel my order because as I explained I cannot meet the parcel physically due to me being away for some time.What I keep hearing they cannot do anything, and I have to wait until this package arrives somewhere and no one will be able to send it back which means I have to pay for the gods I no longer need.I am deeply disappointed with this service and I cannot at all recommend ordering anything on Zalando. This is a nightmare service.

I ordered a fair pairs of shoes along with some other articles. Everything arrived in a big box but one pair of shoes was missing. After speaking with the customer service team a lot they deemed it that I received them so didn't offer a refund or replacement. This resulted in me losing 200 euros and receiving no shoes. Absolutely unacceptable level of service and a scam. To be avoided at all costs

I have been ordering with Zalando for years. But I'm really disappointed this time with my black-Friday order. I made a purchase on the 29th and today (my order even didn't arrive yet) there is another 20% extra discount on the same item. I tried to contact customer service but apparently they don't want to do anything about this. It feels like I've been scammed... I cannot trust them anymore

I ordered a 184 EUR worth order from Zalando.de on 20th of November, which says that it will be delivered to my address between 26-27th November. The package started its deliver process on 23rd and when the 27th November date arrived, it was still also in transit. Since I needed the orders because I had to leave the country on 29th, I talked with many customer agents, and each of them told different things, some of them told that it will arrive in 72 hours, some of them told that it will arrive in one day. I tried to be patient and waited indeed, however it ended up as my package has returned back to Zalando on 28th, even for not trying to reached out to me! Now I am waiting for the return process and my refund but still I didn't received my money back. I bought all the items from the black friday discounts, some of them are sold out some of them are overpriced. They wasted my time, and also my money. Very terrible firm and very terrible customer experience. Please do not fooled by the lower prices, buy your items from other places rather than this liar firm.

I would have given a 0 if I could… The worst customer service ever! I ordered two watches in October and received a package that had no watches inside (apparently someone took them before it reached me). Despite communicating the issue to Zalando immediately and documenting with pictures, I was the one who they held responsible for since the watches left their warehouse. It’s simply unbelievable! I’ve been trying to solve the matter since two months, all I got was payment reminders and the copy/paste messages of the same ridiculous excuse that they are not responsible for what happened. So it’s my responsibility that the order reaches me as I ordered??? I will never ever shop with Zalando and am ready to file a legal suit if this mess is not resolved soon. Think twice before you shop with Zalando (better pay more elsewhere!)

Good experience overall when shopping or when the need of reaching out to the customer service. Procedures can be sometimes quite long unfortunately.As a employer, Zalando is recommended, they do care for the employees and we had good incentives. But this has become a real big company and the important hierachie makes everything happenning very slowly or not at all. During my 5 years there, I have seen too often promotions to people that were good politicians, rather than doers with knowledge.

I did order different products but they never arrived. Although I reached out, was explaining the case, gave an official statement and did not get my package delivered to myself, they want me to pay for products that I never received! simply with the statement that the logistic department scanned all products and that they were delivered - which is not the case, I even have the proof that an article made it to my delivery that I dit not order. They refuse to send me the products that I did not receive but say I have to pay for them.

For those who wondering why there are so many bad feedbacks. I bought more than 20 times and spent around 2000 euro during the last 2 years. First of all, I like discount price sometimes that you will not find anywhere that low. Second of all the service, the app, the payment and cancelation, return - everything good on point. Always unused cloth, always original. You can cancel your order any time unless it is processed and about to be sent. For example, on Nike or other brands websites you have around 15 min to cancel! Yes, last 3 orders were in delivery around 7 days, but common, that is no reason to put 1 start for review. Returned more than 10 parcel, always went smooth. I definitely recommend Zalando as online store being the best now due to variety of cloth and good sales from time to time!

I used to like Zalando, but my most recent experience was horrible. They claimed an item was damaged that was not, then insisted on returning me the item expecting me of course that I pay for the item yet sending an email commenting on how it's bad for the environment for it to be returned. They are just trying to make more money but not accepting returned items but still wanting me to pay for it.I will never order there again.

dear Zalado- I used to recommend you... I received the wrong size for a Black Friday product.. and your answer was.. pay it twice and we will send the good one. are you for real??? So i need to send it back - wait for my refund (up to 14 days) .. order it in less than 3 days or I'll lose the right to receive the BF discount- pay full amount as it is now on the site - wait for that refund as well for the difference I mean- so I am blocking the money for a least 2 weeks for your mistake basically - and no one cares.. the operator was "sorry" ... i will think 3 times before ordering with you for sure next time....

I've been a loyal Zalando customer for many years without any issues. However, recently I ordered an item online, and it never got delivered. It seems they lost it. I’ve asked for a refund, but despite their promises, nothing has happened yet. The customer service has been rude and unhelpful, dragging out the process. I hope they take this feedback seriously and improve their service. If they do, I’d be happy to update my review.

Stay away from Zalando!!! My delivery was missing items and they flat out refuse to refund. APPALLING customer service, too, no options to escalate complaints: "Our warehouse shipped all items, DHL says they aren't aware of any issues" on repeat. Now I need to go down the legal route if I don't want pay a large cooperation for goods I have never received! (FYI: Risk of delivery is with the seller NOT the customer!) Stay away. Seriously, stay away!!!

I have just experienced two chats in which the agents gave me no solution to my problem and told me in their farewell that if I did not understand, I should read the chat again and they hung up. What kind of service is this?!

Worst customer service ever! I placed an order and forgot to pay, but I never received any emails from them—only found out about it after a letter arrived at my home. When I contacted customer service to ask if they could remove the dunning fees, they said to wait two weeks until the fees were cleared. A few days later, I noticed the fees had actually increased, and it was now a final reminder.When I reached out again to explain that I had waited as instructed, they told me the increased fees couldn’t be removed. I asked why their representative initially told me to wait if it would lead to higher fees, but they gave no explanation and even closed the chat twice without addressing my questions! This has been incredibly frustrating, and I won’t be shopping with them again.

Unfortunately, I am still waiting for my refund. I returned 2 orders in one package, but only received a refund for one order. A month has now passed.

I am waiting for an order 8 days, and they are only sorry, the support is bad and you can’t contact only chat with robots!!! Don’t buy from them and wait 10days, instead go to other stores and buy

terrible. they did not deliver my package insisting that the address was wrong. the chat was useless. they did not read my email confirming the address along with tel number and a map of the place, they just cancel the order. but they got the money

The worst customer service ever!!! so rude and not willing to help! I needed one simple action and their response was on update "This process has no definite time frame" even though on hotline lady told me it would be done the next morning! Useless service

Can't complain, every purchase is a success, even when it doesn't fit. They make reimbursement with a bit of delay or can be messy, but always responded kindly.