Is zalora.com.my Legit?

Where do I begin? I’m no stranger to buying from international businesses, especially from my country of origin Malaysia. I know the risks, and exercise as best a judgement as possible.But never have I been shown such unprofessionalism, mercilessness and downright theft from none other than Zalora Malaysia.Taking 2 hours + to choose and secure the purchases, I was sure I covered all my bases.Upon checkout, I noticed that despite selecting Australian Size 8, the website selected an XS for me. I thought: Odd. I’ll sum it up. Upon receiving the items, I learned 2 things. The company has listed incorrect international sizing for Australia, and undoubtedly other countries too - product 1 for a main event is deemed completely not wearable, as they are too small.To top it all of, product 2, from their own admission, has failed to include or list the undershirt or tube cover you would expect from a SHEER top with details with an accompanying long skirt. Essentially, just show your bra underneath because the complete set you ordered still requires you to buy an under cover for yourself. Hence, it is in fact not a complete set.What disappointed me the most wasn’t the complete lack of accountability and empathy for their customers’ situation, inflicted by the company itself. It’s the patronising responses, the constant change of mind with what they were willing to compromise with, and their communication which gives you an initial sense of confidence, only for you to realise how much you were messed around.Side note: This purchase was AUD 281 not including postage and I also bought in 2022 for AUD 200. Yep, continuing customer. I have other options for outfits and will be adding an under cover for outfit 2 and take outfit 1 to alterations,But I will never ever be buying from Zalora again and I encourage you all to find alternatives, there’s other great brands from the region.

I buy a fake Superdry cap & pay at original price. Cap are not adult size but claim to be international size. What a shame of zalora if the size is for children at high scholl. Telling customer service to refund & Jannah will process the refund. Waiting this refund for 2 days process the result cannot refund. Zalora is a scammer thing to buy fake product.

I used to find Zalora very efficient. Not anymore. Good luck if something goes wrong. I have not received my order although I have been charged for the item. Contacted "live chat" but no one responds despite waiting for over half an hour. Can't track the order as it just appears as "processing the order". Can't cancel the order. Only thing I can do is dispute the charges via Paypal

Worst service - very bad experience for my 1st and last using Zalora Malaysia.1. Delivery exceed delivery time frame.2. Did not take responbility to check with the courier service on the delivery.3. Always chat with the AI instead of human being.4. Giving reason for delay cause by MCO or EMCO.The best part is I am so lucky as the payment method is COD and buying 1 item only.

I have purchased a few times on Zalora and have no issue in returning items until the last purchase. Bought a Furla Rita bag but found it a bit too small. It was only out of the box for less than 20min and I decided to return it and repacked it immediately. My return was rejected on the basis that there's a scratch on it which I'm pretty wasn't there before. It is the vendor purposely scratch it to give excuse to reject my return??? That's very underhanded for luxury goods vendor and Zalora should investigate!

Carries popular brands that are sometimes difficult to find in Malaysia, very fast next-day shipping for someone who lives in Klang Valley, they allow refunds/returns/exchanges if products do not meet your expectations. I would suggest bringing in a new variety of styles.

We ordered a sofa from this company that was supposed to be delivered in 2-4 days. It has been 20 and we have yet to receive anything. No one in customer service can be contact by actual phone. I keep getting email responses saying the will get back to me. In each one they ignore our request to cancel it at this point. I will never do business with this site again and suggest you don’t either.

I am a loyal customer. They always offer the best price in market. And deliver within 2 days in most of the time.Only they can provides the best online shopping experience in Malaysia.

Bought some items for my wife on Singles Day. Great discounts and speedy delivery within 2 days. One package arrived the next day and another the day after. I have bought more items via Zalora on 12.12 and the items arrived safely within 3 days. Great site to shop with good discounts. But some stocks might be limited.

Great company with fast shipping time and good customer service. Minus one star for very deceptive and misleading ads. Marketing has room for improvement.

You get what you see! I have used Zalora for my last 5 purchases and would recommend it to anyone! Also very quick customer help with the Live Agent. Highly Recommended!

I've been using Zalora since they first launched in Malaysia. I don't know what happened, but as of 2021, their service has been abysmal. After participating in their user survey and having logged in through their user testing account, I started experiencing problems using my personal account. I couldn't place orders and couldn't request exchanges or refunds. My store credit from previous refunds couldn't be used to make purchases. Essentially, my account became a dummy account. I could do nothing but scroll through their inventory. So, I reported it to CS and they told me the problem wasn't on their side. After multiple complaints, they finally admitted to experiencing technical difficulties. They asked for access to my account and it's been weeks. My bank card details are on the account and they insisted I grant them access to fix the problem.After a while, I started a new account. My deliveries take forever and I can never track them. My order updates are delayed and yet again, CS responds at the pace of a sloth.To sum it up, I have a couple of hundred bucks stuck in an account I can't use, items that were sent back to be exchanged and I never received the changed items, and most concerning of all, they have access to my bank account info.If you're experiencing issues with Zalora, I would strongly advise reporting it to KPDNHEP. It's awful to think how people might be paying for items they'll never receive.

I have been an avid customer of Lazada for the past few years. My recent experience just made me realise how terrible their customer service is. 10 Jun, I received an item which is bigger than my size (particularly on this brand only) and have requested for a return and exchange on 31 May (the 2 weeks is due to their available despatch). Unfortunately, no rider came to collect my return item on 31 May, have reported the issue to their customer service and on 10 June, the rider came to collect without the knowledge of their customer service named Atiqah. It was me who informed her that my return item has been collected. She said give them 1-2 days to process the return and exchange. Yesterday, 12 June, I received an email stating that my return request has been cancelled, so today, 13 June, I have asked their customer service and chatted with Farhana mentioning that my refund will be process for 1-3 days as the return and exhange policy has been expired. Going back to the statement provided by Atiqah, the 30 days return and exchange policy starts from the item received date which is 10 June and it is not applicable to me anyway since the cause of the delay was from their end.Their customer service sucks, statements are inconsistent. Very incompetent. Unreliable.I am very disappointed on how they handle this 1 return and exchange item.

Zalora is full of s***. Spam you with emails all the time with useless offers. I missed a deal before and decided to bite the bullet finally when they sent me a 30%off first purchaser voucher. I applied the voucher multiple times on a product that costs over RM900. Each time it would only show a deduction of RM90. I tried with other products and it is the same. I contacted customer service. First time they told me to proceed all the way and not to worry as the discount will be applied. I proceeded and got nothing. Of course I did not hit pay when i got to the final page when the price was not right. I contacted them again, this time they told me they are not sure, went to check and disconnected me from the chat. Third time, the person told me that the so called 30% voucher is capped at RM90 so that they don't lose money and said it was stated on the email they sent me which was a lie. I showed them the email and they simply said "sorry for the inconvenience". Seriously dishonest group. Real crooks trying their luck with false advertising and vouchers to lure consumers. Disgraceful. I have all the print screen conversation and email sent out to me which I will be forwarding to NCCC and MDTCC.

I am satisfied with what I received as services. The device works - what is most important.

Worse Seller Support . Customer services is so terrible , never reply email .

Date of experience: August 05, 2020

“Quality was not up to the standard”

I ordered a couple of clothes (one dress and two crop tops) from Zalora as per the recommendation by a friend. The crop tops were cute and they looked just like the pictures. The quality was okay as well so I liked it. However, the quality of the dress was really bad. The material was see-through and I was only able to wear it once.