Is yankeecandle.com Legit?

I must say I'm very disappointed in the Warm Luxe Cashmere candle. If your burning a candle you want it to atleast smell like something. Nothing.

Boy howdy, if I could give zero, I would. I made a purchase of 5 candles on January 5th, 2025 during their $10 3-wick candle sale. I purchased all 5 in my bag. I not only received no confirmation email, no order number, the order does not show under my YC account, BUT THE PAYMENT WENT THROUGH. I've tried contacting them with proof of the Paypal & my bank statement, both confirming the pending transaction. Today (8th), I received a marketing email for- guess what- "You found something special!" as the headline, and inside were candles i had "recently viewed"- IT WAS THE CANDLES I HAD PURCHASED. Why would I receive marketing email for something that I 100% purchased??? I contacted them again, with zero luck of anyone getting back. This is nuts.

I ordered a gift card a couple of weeks before Christmas. Tracking by fedex was not available until one day before Christmas and delivery was scheduled one day after Christmas. That was too late and nonetheless card is useless for me. It was suppose to be a Christmas Present for my daughter in law. T4y to get a refund and return card but they have a no r3turn policy for gift cards. I was robbed. Never will I do business with Yankee Candle. Buyer beware

If I was able to give zero, I would! I placed an order directly wit Yankee Candles, it shipped 10 days after ordering. I called, chatted and emailed numerous times. Finally I spoke with a representative who said a refund would be issued. Well guess what, that charged me and shipped the order when I told them no one would be there to receive, as leaving for holidayJERKS!!

Special offer, payment made. Half of the order recieved. Nobody able to amend my order, no refund and no response to my emails. Call back in 15 minutes when my colleague is off thier break is a regular phrase I have recieved on different days.Avoid avoid avoid.

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle.

Last week Yankee offered a buy 2 - get 3 free candles sale. AFTER I ordered, Yankee cancelled one of my candles. When I received my order, I only received 4 candles, not 5. I reached out to ask them to send me another candle and got no response. I called and was told that they don't do that. Why not? Yankee should honor their offers. I placed an order because I believed they would honor it. They did not.

I used to love Yankee candles! They were my favorite! I only go around Christmas time and I buy the same two every year. Red apple wreath and balsam & cedar. Now they used to Work really well and send the beautiful smell of Christmas throughout my entire house. I’d always leave one in the kitchen and one in the living room. I noticed last year the scent was not as potent as it used to be, so I figured I must’ve accidentally bought duds from a bad batch. I visited the store recently and purchased those two fragrances again for this year, and the same thing happened. There’s just no scent after maybe an hour? I was told by someone that they now only use the fragrance in the 1st top inch of the candle And that is why the scent runs out. Very frustrating! I’m never getting Yankee candles again.

I purchased 2 candles online and when I got them I thought they were not good quality nor the smell was that of a candle of cheaper scent, I followed their requests to send pictures and information only to keep asking me to do more. I was told to snip the wick and retry it! Are you kidding me. Its tedious and ridiculous! I will not buy anymore as far as I'm concerned, and I used to buy a lot of this brand. It's terrible customer service...and a joke! There happiness guarantee is BS!

I ordered 8 tall pillar jars and they burn so hot, and the flame is so high and smoky, it blackens three inches at the top of the jar. I make sure to trim it every day, but by mid evening, the flame is five inches high again.I’ve purchased many other Yankee candles and this is the only one that does this, so far anyway. It is really bad. Unless they change the pillar jars, I’m not buying them anymore.

I visited Yankee Candle in Chandler Fashion Mall (AZ) on Friday and was warmly greeted by a woman with blonde hair. Wonderful. However, as I was browsing, I noticed in the reflection of the stores glass, a woman with long brown hair was watching my every move. Now, I didn’t end up purchasing anything, but I definitely felt that my presence was not welcome there. Her behavior was disrespectful, and she clearly thought I’d put something in the tiny purse I carry on my body. Her staring was uncomfortable and made me leave even quicker, without allowing me to browse the rest of the store. This was completely unnecessary.

Yankee has been going downhill for years! Four stores in my city have closed, candles aren't what they used to be, now stopping the Boney Bunch Halloween for the first time this year! It's like they want to skip Halloween! 🤷‍♀️😱 Super disappointed! No reason to go anymore to the last store standing in this city! 👎👎👎

I have been a YC customer for many years. I recently ordered some pumpkin spice diffuser refills along with a few other scents from their website. After two days, I get an email that the pumpkin spice scent was not available and they cancelled them from my order, refunding the difference and sent the other items. I looked at their website and they were still selling the pumpkin spice refills. I called customer service line and after many holds, transfers, I get an overseas agent at third party call center. The agent confirmed that they are in fact now available so I ordered them again through her. After a day, I get another email that they are not available and they cancelled/refunded the order. Their online inventory management is abysmal at best, buyer beware. I will NOT be shopping at YC again.

This company create great quality candles that always smell and look amazing. My partner and I have so many that our home possibly looks like a Yankee Candle show room! The new Rainbow Cookie smells insanely gorgeous though the confections used on the label are macarons not cookies (they're also a bit of a mess, which distracts away from the packaging a little). Currently we also own the Summer Scoop which is the perfect scent for the warmer months. We've also nerf experienced issues with quality, wicks, lack of smell etc.

Ripped off approx $85.00 they have 3rd party sellers not directly from Yankee, box arrived with 4 candles,1 candle shattered- box too big, other 2 candles shipping separately, 6 candles 3 shipments-must need too run too store. Fudged dollar amounts between order and shipping How sad!! Want to return, no valid in service phone numbers have to wait 90 days...even sadder!!WILL NEVER PURCHASE AGAIN knowing these parasites work for Yankee Candle!!

Candles are very much below standards in regards to fragrance and burn capabilities. Will not use this site again for purchases. No or little fragrance along with wick does and can not keep candle burning. Total waste of time and money.

I cant beleve the bad reviews on here! I’ve bought Yankee candles for a long time ,and their melts. And then I have bought other candles from high-end companies paid good money for them and they turned out to be the stinkiest sense! Yankee candles have the best sense you always know what you’re getting! I don’t mind paying money for good quality things! So thank you Yankee candle for always being there when I needed a beautiful candle scent!

Recently purchase 2x large personalised jars as gifts.I personally am a lover of Yankee candle anyway and knew I wouldn’t be disappointed. The candles arrived days before the actual delivery date.The candles are perfect.1 jar was a gift for a new home and my dear friend cried when I gave it to her. She absolutely loves it.Thank you Yankee candle for such a beautiful product and service

I ordered a fairly expensive plug-in during my last order of about $125. When the package arrived it was missing the $15 plug in. I contacted them and heard back a few days later that I needed to send a picture of the box it arrived in and get the order slip from the delivery driver. Why either of these things is needed in order to even discuss them shipping out the missing plug in, is beyond me. It had been several days and I had already recycled the box and had no idea how to contact the ups driver for a copy of this. I had been a loyal customer for many years, and never again. I’ve never made any claim in previous shipments or returns. Typically a company would ship the item if it was missing from the order, not make me jump through hoops to prove I didn’t receive the item.

My wife ordered an advent calendar for our daughter.When it arrived the box looked a little damaged / used, but inside the box the calendar had all been opened up and the inner packaging was actually ripped open.Phoned for a new one and all they did was offer 30% off. We said forget it - refund please. Shockingly poor customer service. Selling used / damaged items as new is criminally incompetent. Judging by all of the one star reviews they deserve to fail as a business.

“Cheap waste of money no smell”

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle. Products used:Christmas scents Service Value Shipping Returns Quality

“What has happened to Yankee Candle?”

After 30 years of ordering candles, I can honestly say, Yankee has gone down the tubes. Quality of candles is horrible, I have now received two deliveries of broken (shattered) jars, a blueberry candle that burned straight down the middle. Yes they replaced them but I've spent over two hours of my time, on the phone and sending pictures for exchange. I don't order to return. I think I'm done. I'm mad and sad! Can anyone out there tell me who the heck is running this mess? I buy these as gifts, I recommend them, but no more! Tip for consumers:Someone at Yankee Candle has to do something!!!!! Products used:Candles Service Value Shipping Returns Quality

“Customer Service is non-existent here!”

Their website issue ended in duplicate orders being charged & shipped to me. 4 phonecalls, 3 emails, & endless promises that never materialized. I was an avid Yankee Candle customer for well over 20 years. Well, no more. I don't care how much I love your product if you can't back it up with proper customer service I won't wast my time or money on you. Service Value Shipping Returns Quality

“Horrible quality and customer service”

Had votive candles "Autumn Wreath" placed them in candle holders on table. The candle did not burn property melted over sides and over candle holder on to tablecloth. Did not not expect this poor quality at the price of Yankee Candles. Called customer service would not do anything because I no longer had receipt even tho I had a photo of their product. Very poor customer service to not replace a votive candle. Would not by from this company again!

“Great Products”

I have been a customer of Yankee Candle for many years and I have fall in love with all their products. Although in the past the only thing I order was candles I have now started ordering other products to make my house smell great. I am addicted to their scent plugs and I have almost every scent they carry because I just love the way they smell and they last at least 45 days for me, which is unusual for this type of item. The only thing that I have found is in the past the candles scent lasted a long time but not so much any more. But they do still smell good it just isn't as strong as I would like. Tip for consumers:As I said I have been a long time customer or both their stores and online. I will continue to be a customer for a very long time. I have also gotten my daughter to become a customer. And their customer service is great if you have any issue with a shipment they fix it to your satisfaction, or at least that is the way it has been for me. Products used:This last order I purchase Plug in scent refills, but I have also purchased many Candles, Room Sprays , etc. Service Value Shipping Returns Quality

“Do not purchase from them.”

Ordered one candle during a Black Friday sale. Got the completely wrong candle, and the address on the receipt in the box was for someone different in a different city. Filled out 2 customer service forms online on 2 separate days. Did not receive a response, or even confirmation that the complaints were received. Very sketch. Will never order from them again. Save your money. For privacy of the other customer, I will not post receipt. Service Shipping Returns

“Keep money, don't ship in time”

Look out, you pay for expedited shipping. They send when they feel like it. Refuse to reimburse premium shipping charges when they don't deliver. Customer service a joke. In India, don't address any concerns. Done with this company. Boycott these products. Products used:None. Product arrived melted mess due to their shipping fiasco Service Value Shipping Returns Quality

“Really cancelled?”

They cancelled my order because nothing was in stock! How does this happen? I was notified 4 days after i placed order!.not cool! Was supposed to be a gift! Never order from them again! Not trustworthy.apparently they dont do inventory. Tip for consumers:make sure they have it in stock!! Products used:none!!! Service Value Shipping Returns Quality

“Horrible online purchase experience.”

Ordered a ten count of a diffuser refill. 2 days later received an email that my order was cancelled as they couldn't fulfill ANY of my order. Called customer service, only to be told my refund would take 3-5 business days. I'm furious. The agent told me it's my banks policy that my refund would take that long. My response. That's a secondary problem to the fact that they sold me ten items that they didn't have. Will never order from them again, or shop in their stores. Service

“Cut the $#*! out of my finger while opening package”

I love the Wood wick candles…so I decided to order some directly through their website. Needless to say, worse idea EVER! When I received my partial order, one candle was crushed and it cut the $#*! out of my finger. I called and they said they were going to replace it….haven't seen it yet! They charged me for my full original order while three items on that order were not available. They continuously tell me a credit is coming, but have not seen it yet and it has been weeks since original order was placed. Service Value Shipping Returns Quality

“The worst customer service”

I have never experienced this level of incompetence from such an established manufacturer and retailer or less regard for customer satisfaction. If they can't manage their inventory, they should stay in the brick and mortar space. I placed what was a last minute Christmas present order on Friday Dec 15 (and paid for expedited shipping for receipt in one business day which meant Tuesday), received an email acknowledgment and nothing more until Tuesday morning asking for patience...taking longer than expected blah blah blah. Another email 20 minutes later saying sorry they had to cancel my order - Reason: No inventory. Canceled four days after the order was placed and on the expected delivery date. Terrible. Service Shipping

“Snail slow shipping”

Ordered candles for my grandmother's 92nd birthday 6 days ago. I immediately got a hold on my credit card for the amount, and an email saying "we're getting your order together now". Six days later and the order is still in process? That's unacceptable to wait until the last minute to send because I chose the shipping option that said 8-10 days. That should be with leeway for the postal system. But to just not send for six days is pathetic. They're candles! And it's 2023. I have ordered from about 7 other stores in the meantime, shall and large, and have either received them or they are on their way. This is a very outdated company, and I will not be ordering from them anymore. Do better! Service Value Shipping

“CUSTOMER SERVICE ONLINE IS TERRIBLE!”

Customer service is terrible. Newell Brands owns this company, and I wished I had known this beforehand because I've had bad experiences with Newell Brands. The customer service agents are outsourced to Poznań, Poland and Manila, Philippines, so there you go! Customer agents cannot help you. They read off of a script and tell you it takes days to respond to having my PW reset! Forget Yankee Candle online, go to Marshall's where you can get the candles for half off. Another American company gone to the sewer because of overseas agents. Products used:Candles

“Their candles aren't the only thing that smell”

I ordered tea light candles from Yankee Candle. I'll start off by telling you it seemed a good deal, a box of 12 tea lights was $12 plus buy one get one free, so I ended up ordering 16 boxes (4 different scents) for a total of $96, with tax and handling $102.72. First problem, there was a charge of $27.36 on May 8th, then they charged me the 102.72 on May 10th. Secondly, for no given reason, I assume out of stock, the order of four boxes was cancelled. I have called to try to get the situation fixed, Yankee Candle blames the bank, the bank has heard nothing. I have sent several e-mails, all have been ignored. If you like pleasant aromas in your home I would suggest just burning some cash rather than purchasing from Yankee Candle. Service Value Shipping Quality

“Soot Damage To Bedroom”

My daughter bout one of the candles. After 20 minutes black smoke began to appear from the wick. It has left soot damage to the walls, ceiling, shelves and windows. When I contacted Yankee they have refused to accept responsibility that the candles have an issue even though there have been numerous complaints for the same issue. They offered me £50 of other products. Why would I want this when there is hundreds of pounds worth of damage to the bedroom? Do not buy these products. Customer service is none existent. Tip for consumers:Do not buy Products used:Candle Service Value Returns Quality

“Horrible customer service”

Their promotional codes don't work that they advertised. I tried to contact customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle.

“Great service is given to customers at Yankee Candle in Pembroke, MA.”

Recently, I stopped at Yankee Candle in Pembroke, MA and the customer service was amazing. At first I Was happy to browse around, but after a short time I was ready to make my purchases. Mary Lou and Patty Were extremely friendly and more than happy to assist me. I was looking for favors for my daughter's upcoming wedding. They showed me several options and made my selection much easier. They went out of their way to make my shopping experience a happy and successful one. Sincerely, Marsha Alden

“Worst customer service”

Had the worst experience buying from this brand. They have the worst customer service in the industry and have no concern for the end user. This seems to be a pattern throughout all the brands owned by their parent company Newell Brands. The cherry on top was that they screened my negative review and blatantly told me that they would not let it get published on their website. Never ever buying from them again. Tip for consumers:Be careful buying from Yankee candle Products used:None. Returned them at my own expense. Service Value Shipping Returns Quality

“Scents are great, Customer Service TERRIBLE!”

I had an order quadrupled due to a checkout glitch. When notified, they said I had to wait to receive the items and then return 3/4 of the order for a refund. The return was received 3/2 and it is now 4/6 and I have yet to see a refund. It's enough money to matter. I have contacted customer service multiple times and I get promises but nothing happens. I can't even get connected to a supervisor despite insisting. The phone mysteriously drops the call at that point. I'm resorting to leaving negative reviews in the hopes that gets some attention. Service Value Shipping Returns Quality

“Customer service stinks”

Spent hundreds of dollars on 3 orders and 2 items arrived smashed. No response for a month now, after sending videos, at least 7 emails etc. The reason i purchased online in the first place is so i don't have to travel to their store. Never again.

“Bad Customer service”

Yankee candle customer service is horrible. My orders were split up and never received. I asked to speak with a management several times and was advised that the Supervisor was busy. Wow unbelievable.

“What SCROOGES”

I placed my order for Xmas gifts Dec. 6... 7 days later and no shipping confirmation... per site the items are in warehouse. Have emailed for the last 3 days without any response except for computer generated confirmation with a case number. I always loved Yankee Candle but I swear I will never go back. Way to mess up Xmas YC! I'll be shopping at Clair Burke from here out.

“False advertisement and lack of customer service”

Stay away, don't be fooled. Ordered 6 candles on a deal that they had advertised, spend over $75.00 and get free shipping. No fine print. After I went through the order I noticed that I was being charged $15.40 for shipping so tried to cancel the order minutes afterwards. Called and emailed to cancel. Still received order with one less candle and got charged $36.81 from FedEx. Now they can't cancel it since its been delivered and returned so will keep. But after reviewing my Pay Pal account I was charged twice for the same order. After several emails and long awaited phone calls, they say they didn't charge me twice but the proof is on my credit card... STAY AWAY and NEVER ORDER from them...

“Poor customer satisfaction”

Yankee Candle has medium jar candles with 2 wicks now. Their toppers do not fit and there is actually less candle as well. When I brought this up and asked to return, I got nothing except computer generated replies or a reply from someone who didn't know how to reply. Very disappointed because I do like the candles. Tip for consumers:If you use toppers they won’t fit Products used:2 wick medium candles Service Value Shipping Returns Quality

“Unsubscribe doesn't work to get you off their email list...”

Emails every day... So annoying! Yes I did unsubscribe. Yes I did go to my account and make sure my preferences were set correctly. I finally had to mark them as spam which I hate to do for legitimate businesses. It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. So be patient on delivery time. Product is fine. (got melt cups). Took off a star for the email annoyance.