Is xidax.com Legit?

Fantastic Performance My PC from Xidax out performs all the ones I've had in the past. The quality is excellent, and my sales rep Cody was very professional throughout the process. I am extremely satisfied, and would come back again

From start to finish, the customer support was outstanding. They answered all my questions and provided regular updates on my build. My new PC performs beautifully, and I'm thrilled with my purchase.

Professional, responsive, and delivered a high-quality product. New PC runs flawlessly, and I'm extremely happy I chose Xidax.

I am not happy at this point. I had the liquid loop pop out of place three separate times now that I ship back the computer, All of the sudden they said FedEx lost my computer. They built me a new computer so let’s see what happens. I will be back to review and edit this review at a later time

Sho was very helpful throughout the whole process, he helped me rearrange some of the parts to better fit what I was looking for. Highly recommend.

I have years of experience building my own PC's in the past (i built my last 3 PC's) and wanted to not deal with the hassle this time around. Their prices are very fair for quality components. Well built and performed great. Regardless they are custom pc's stuff happens, it appears my PSU went and was glad to have the warranty but I wish it was more transparent. When a return is required you are responsible for the shipping and packaging, usually you would not think that to be the case in a warranty situation. But it cost me around $250 to get the computer out there. But i would say my biggest complaint was the speed in which this is being turned around. 3-4 business days to start after receiving, and 4-5 business days to complete (currently on day 4), and then it will probably be another week for shipping assuming its completed in the originally estimated time frame. All in all for the price/quality, i do not regret the purchase at all but with this experience i would be hesitant to get another one, unless maybe the service center was not so far from me.

Horrible customer service. PC sat in quality control for several weeks, yet still has non stop issues. Broken drivers that took factory resets to fix. Incorrect BIOS settings. Incorrect fan timings. Incorrect DRAM speeds. PC does not monitor fan speeds at all. Faulty PSU. Overheating CPU (temps of over 90 C). Constant BSODs. Incompatible hardware. Water pumps did not actually cycle any water until I changed it in the BIOS settings. Nothing was set properly. Not one thing.Contacting support, the agent, Sho, who claimed "i just work here my guy" was absolutely no help. Yes "my guy", you work at Xidax, that is why we are contacting you "my guy".This is a $6000 rig. i9-14900KS with a RTX 4080 Super. Never would you think that my 10 year old rig would run better.If anyone wants to reach out for a class-action lawsuit, do not hesitate. You can leave me a detail of your issues that I will forward to the lawyer here: xidaxclassaction at gmail.Don't let them keep getting away with providing bad and faulty products.

I orded a computer from them a long time ago, and although they made a few mistakes in building it (wrong RAM config, didn't attach the optical drive, etc.). They charged for premium soundproofing, but it was just a single $12 foam sticker on one side of the case. They refunded the soundproofing charge and sent the correct RAM, so no grudge. I'm still using the same computer, but the cooler is failing. I simply asked them which coolers are compatible, and they completely ignored my request for support. I'll buy a new custom rig again soon, but I'll never buy from Xidax again, and I can't recommend them. Any PC maker will be at least as good.

Nothing but issuesMy partner bought a PC from this company because they boasted a “lifetime warranty guarantee.” They didn’t specify that the lifetime warranty was for being a pain in the ass, not the pc. First off the pc took 2-3 weeks to even start being built, mind you we spent 6k. You’d think they’d have a little pep in their step. It took over 2 WEEKS in quality control which seemed fishy, now we know why. We finally get the pc and nothing but problems. Continual crashes. Settings that aren’t compatible and auto reset to a default that crashes the computer. Fan speeds unreadable. Incompatible parts that were still sold to us and we weren’t altered to it. When we try to reach out to support because they are “24/7,” we get no response. We call, straight to hold and nobody answers. Lo and behold when I use the extension to BUY a new pc someone will answer right away. We are issuing a full refund that will take weeks if not months. Don’t buy from this company. They won’t take care of you or your pc. Don’t give them your money. It’s not worth it.

Chris L was fantastic helping me get the exact computer I want. He is really quite a nice guy… no, a great guy… a prince, in fact… Nay, a Lord! A GREAT LORD, STARK AND TERRIBLE, WHOSE NAME OR INTIMATION OF ONE’S NAME CONJURES OVERAWE AND SOLEMN VENERATION IN EACH MERE AND MORTAL CONSCIOUSNESS WITHIN THE VAST BREADTH OF ONES OMNISCIENT GAZE! FAINT HEARTS QUAIL! ALL BOW – NAY, GENUFLECT – BEFORE THE ALL-KNOWING, ALL-SEEING, ALL-BEING CHRIS L!

I first bought this computer while i was deployed. got told it would be 10-12 business days for it to get completed waited 2 months for it to ship. I then owned my pc for 3 weeks maybe played games on it a total of 5 days if that and then I got a red cpu light on my mother board. sent it in for repairs and got told 4-5 business days is there queue at the moment. I WAITED 4 WEEKS and finally got my pc back to turn it on and still the display didnt work power button didn't work and red cpu light. got ahead of support and joel helped dude was amazing and kept apologizing for the people wanting to be lazy because all they did was swap cpu and sent it back. i spent 105 to ship it the first time for a computer that wasn't even a month old and then got told by support they will try to return my pc in working order. well I didn't i got a broken pc back and have to ship it back to them I am on the point of getting deployed again soon and I don't even know when i will have my computer back so I would stand clear of these guys until they get there stuff together because right now its nothing but a money stealing scam. I'm trying to give them the benefit of the doubt and waiting 1 more time to see if it works but if it does not I'm requesting a refund on it 4000$ and I get a broken pc that they wont even fix!!!!!!

Placed my order with the help of Spencer Johnson in sales. Dude knows PCs! He managed to upgrade my custom build to a better PC and saved me about 200 bucks. I couldn't find my power button (amazing case, but that button is stealthy, lol!), so I called tech support and they got me fixed up. These guys have a great reputation as being one of the best. Companies don't offer lifetime warranties unless they stand behind their work. Recommended.

There is no other company I've worked with that had customer service that was so helpful.Not only that but actual people, no dealing with automated robot messages or links that lead to nowhere that answer questions I never asked.Straight down to business, and quick about it at that.Special thanks to Shane for helping me out and being such a chill lad.

Cody at XidaX took the time to listen to all my needs when ordering my new PC! The process was seamless and i really felt welcomed to their brand! The package arrived exactly when they said it would and it was packaged very well for the trip! All in all this was a great experience and i will be doing business with them again for sure!

I built my first PC a few years ago and decided to upgrade. I wanted something super beefy and figured I would try a pre built this time, I started looking around and stumbled up xidax, so i checked out there website and they had exactly what was I was looking for a complete ROG build .my experience with xidax was absolutely phenomenal. Chris Liu was the kindest most helpful person I've come across and his customer service was above and beyond. A little mix up with the shipping at first but they quickly corrected it. As far as the build goes, I was completely blown away. It's super clean work and I couldn't be happier, thank you xidax and Chris!

I bought a full gaming machine from Xidax back in 2021 and its proven an amazing investment these past two years. I recently started streaming on Twitch and wanted to put my specs up for my viewers to appreciate and Chris one of the teams Stream Captains was able to help me find my original build order specs that I had misplaced in less than a couple of minutes. I cannot say how much I've enjoyed working with the Xidax team every time I've been on their website.

Chris was my salesman, and he was totally awesome. He made sure I received the best bang for my money once I gave him the top dollar amount I am spending. The process was seamless from picking out the desktop, to building it and receiving the shipment. I couldn't ask for anything better so far. My son purchased his desktop from them and referred me to them. I highly recommend Xidax.

Creating my own PC an not knowing what I was doing a sales rep Spencer was right there to help with the configuration! He answered any question. Told me what was necessary and what wasn't! PC turned out great! Price was better than the configuration anywhere else!

Have bought two computers through them now and are great products with very helpful team members. Shout out to Chris L hands down best customer service experience I’ve had, enjoy your burrito bro.

Honestly I love this company so far. A friend recommended me to them. They don't price gouge, but do have a phenomenal team working for them. Everytime I've called or used the website chat I've been able to have any questions answered very quickly. Chris Liu has helped me a handful of times and everytime its been the exact experience I'd want. He knows his product but he doesn't waste your time trying to oversell a potential client. If you're looking for a company that has you wants and needs in mind, Xidax is the place.

“Excellent components and build quality with fast shipping.”

After shopping around other various options online I decided to go with a pre-built PC from Xidax. The high level of components and build quality at the right price is what helped make my decision. The only draw back for me is paying for shipping, but that extra cost was worth it to me for the build quality and piece of mind that comes with buying a PC from Xidax. I went with a pre-built PC in stock which shipped close to next day and I am very happy with my purchase. I would do business with Xidax again. Products used:Xidax X-2 Prebuilt PC Service Value Shipping Quality

“Tanner is top notch!”

Experience was exceptional from the time I started doing research to the time I checked out. Tanner was highly professional, responsive, and very knowledgeable on the entire process as well as all of the build questions I sent his way. Thank you for everything Tanner, I am grateful for the experience and excited to go down this journey with the Xidax team! Please also pass along my gratitude to the engineers that will be building out the system!

“Ya its real good!”

I needed a new computer and got this one on a whim because I watched a couple of YouTubers and Xidax had consistent reviews. I am in love with it. It works great and handles anything I throw at it. For me customer service is important and the guys I talked to nailed it knowledgeable, helpful, and polite even though I was annoyingly dumb when it came to the purchase process. 10/10 recommend.

“Best Experience and customer service”

I ordered my PC from Xidax and the sales rep was super helpful in helping me pick out a pre-built PC that met my requirements. Once I got the PC I was having issues getting the PC to work properly (because I have no experience with gaming PC's and how they work, the online help desk employee was not only amazingly helpful but non-judgmental and understanding of my frustration (at my own ineptitude). He was able to help me get the computer running at full capacity within minutes and assured me that my inexperience was a normal thing and he was more than happy to help. I for sure will be buying from Xidax in the future Products used:Pre-built pc Service Value Shipping Quality

“Tanner was great!”

My experience with Tanner was great! He called right away when I was approved for my Progressive Lease and asked me what all he could do to help me. I was at work and asked if we could take to conversation to chat, and he obliged. I had a really tight and strict budget and Tanner did a great job to make sure I got what I needed at the right price. My whole experience will definitely make me want to tell my community about this great company. A billion kudos to Tanner, he needs a raise for sure.

“Patient and Informative”

I had the pleasure to work with Tanner and I was immediately greeted with quality customer service. There was no wait for support, and He was very informative as I was browsing the sites selections. Ultimately, I ended up sending him links to what I was looking for and very quickly he sent me a link to the exact built I wanted. Tanner even assisted me through the checkout process and reassured me of the Lifetime Warranty and how this is the best deal for the money. I appreciate the personalized experience.

“Xidax support makes me sad and angry”

I configured and purchased bought my second Xidax PC a little over two years ago. About a year after, I began experiencing crashing / BSoD problems when gaming. Sadly, Xidax support has just plain left me hanging and I've now got a 2-1/2 year-old rig that's just not good for its intended use. I've submitted countless screenshots and performed every test they've asked me to over the past month and they've basically just left me hanging without any real attempt being made to solve the issue. I'm more or less forced to buy a new system for gaming, and I can tell you it is NOT going to be a Xidax PC this time due to the lack of support - support that is touted as being so fantastic, and was a big reason I chose Xidax in the first place. On another note, while the idea of fully configuring your own system was intriguing, in the end, the need to select all the various components just goes overboard. As a gamer of course I want the ability to choose my processor and graphics card, but the other options you need to choose border on the realm of the ridiculous. Type of fans? Grade of thermal paste? You can't be serious. If I wanted to bother with these kinds of minor details I'd just build my own system. Products used:PC Service Value Shipping Quality

“Wonderful PC build”

These guys an gals are top notch, I had questions before I even started putting it together an they answered them all in a flash. I had problems with potential shipping options they worked tirelessly to get it done. I couldn't be happier with my purchase and amazed with a level of customer serves I've never seen before. Service Value Shipping Quality

“Good Quality Budget Friendly PCs With a Few Hickups”

I'm very happy with the components I got for the price; most other places I looked would have been several hundred more for similar specs. When I received the PC, there were some major issues that I was not able to solve myself since I am not much of a tech person. Luckily, I was able to reach out to support and, while it did take longer than I would have liked, they were able to fix the issue in a way that I was happy with. Now, the PC is comfortably running demanding games and software. Overall, I would recommend Xidax to most people as long as you don't mind doing a little bit of your own quality control before you boot the thing up. Products used:Compact gamer custom build Service Value Shipping Quality

“Incredible experience and product!”

I researched many PC makers in the market and decided to follow a hunch and go with XIDAX... I was not wrong! The online chat experience was great, I had a lot of questions which were answered in a timely and polite manner; the agent was not trying to sell me something I did not need. He hooked me up with a Veteran discount (Thank you!) Tracking my order was easy and was able to get updates via the chat function. The rig was delivered on time and in perfect condition, I simply unpacked and powered it up without any issues. Thank you XIDAX for making my buying experience easy and very rewarding!

“Life long customer.”

This is my second computer I've bought from Xidax my first computer lasted over 9 nine years. This time around Spencer was my sales rep and at first we were talking about the pre built. However after talking about it he realized pre built was not exactly what I was looking for. So created a custom build to fit best what I wanted from my pc. I will not be buying from any other computer build company.

“Help with finding product”

The Product Specialist Cody in chat help was quick and got me what i needed. Had order processed in no time.

“They did get me a good pc in good shape at a cost several months back now.”

I give it a 4 star because now my cpu which they recommended I go with is going out. They also didn't tell me the new cpu ******* series was about to come out shortly after ether I was bumbed to find that but i did need my pc back fast. So its understandable. Anyway just a few months in and my cpu is failing so my next update will answer if I give a 5 star or one again as its fully covered in warranty at their dime. Ill give a 5 star if they respond appropriately. I will say they do care a great deal about customer support and that goes far for my family of gamers and salespeople where the pc is always on. Cheers

“Amazing company.”

I have this far had an amazing experience with this company. The website interface is amazing for doing a custom build. I had a little issue of getting ahold of customer service this week but once i did i can see why. I had the Pleasure of speaking with Tanner who made the process of redesigning my order and getting me the rig i want for an amazing price a breath of fresh air. It was by far the best customer service experience I've ever had in my life. Tanner was polite, courteous, and an expert at what he does. Throw a parade in that guys honor. Service Value Shipping Returns Quality

“Mind blowing”

I honestly have no idea about computers, so I had some friends help me pick out one of the pre mades. And all I can say is it's a beast of a machine. Runs everything smoothly, can pretty much play any game I want. Probably the best decision I made Value Shipping Quality

“Gaming PC Build”

I wasn't sure what components was needed and worked with Tanner to help spec out and review my build. He was extremely responsive and really took into account what I was looking for/needs, and any budget concerns. His knowledge and explanations were extremely helpful for helping me decide what would work best for my needs. We discovered an issue during checkout with one of the promo's that wasn't properly applying the discount and he immediately jumped to a workaround solution to make sure everything was taken care of! Tanner was amazing and his support made the build and buying process extremely quick and easy!

“New to the whole PC world”

The Fat Electrician from YouTube said he was sponsored by Xidax. I've only had consoles and have been wanting a Pc for some time and I loved everything TFE has recommended so i checked out their store liked what I saw and they walked me though what I would be looking for and any questions I had they would answer them regardless of the question

“He is the best!”

Tanner Woodbrey, was an awesome sales rep done an outstanding job on my questions and quotes! Mr. Woodbrey was very polite and patient with me. Outstanding customer service and fella this is my second time ordering through Xidax very pleased! Service Value Quality

“Wonderfully Executed”

Xidax has a plethora of options and recommended builds. The customer service was one of the highest attributes. They responded quickly and are able to provide solutions. My rig came quickly and safely. Truly impressed.

“Amazing Sales Reps, Amazing Customer Service”

So I am going to begin by saying that Spencer is an amazing Sales Rep and hooked me up with the perfect PC, I had an issue with UPS breaking my new monitor that was ordered as well and Jesse was able to assist me in getting it sent back and replaced. Absolute legends.

“Brand new and working out of the box”

I had a mid tier custom built by another company. Out of the box it didn't work, spent many hours diagnosing with the company. But, they did take it back all postage and costs paid and gave me back every penny I paid. Got my Xidax, same tier build and all the parts were correct, it worked out of the box and had it in about a week from ordering. Now we need to see if it lasts, but long story short, I think it's not the problem but the recovery that matters. PS, my build from the other company is now selling for $400 less and NZXT no longer sells the like item. I'm still keeping Mr. Xidax, hoping it will last the ten years my last build lived.

“10/10 Would Buy Again!”

From build to delivery and customer service, I am extremely happy with all Xidax has done. My PC is amazing and everything I was looking for! When my wife is ready for an upgrade I will definitely be going with Xidax PCs again!

“Pre built gaming tower”

Excellent experience. The layout of the website helps a lot. I opted for a pre built and I'm glad I did solid machine and solid transaction

“I do not feel like I was being sold to!”

I did not feel like this was a sales call it was more like a personal shopping experience. I also do not believe that there was any attempt to forcibly upsell based on my requirements. I appreciated the professionalism of Tanner in helping me make the decision.

“Great quality, better people”

I've always wanted a gaming pc but never knew where to start. I hopped in a stream and saw a logo for Xidax and when I asked the guy about them he wouldn't stop talking about how good an experience he'd had with this company so I figured I'd have to check it out. When I got to the site I was a bit confused and really had no idea what I was doing but the chat window popped up and one of their sales agents walked me through everything step by step and made the process a LOT easier. I don't remember who the original rep I spoke to was but at this point I've probably talked to them all, I got a pc I would have never dreamed I'd own and it runs flawlessly, I couldn't be happier with my purchase and I'm hoping to be an affiliate like the streamer who recommended them to me. I can't say enough how much this company made me feel cared for and how far they went to deliver what I wanted. YOU GUYS ROCK, THANK YOU XIDAX! Products used:4080 ready to roll Service Value Shipping Quality