Is www2.hm.com Legit?

**Why does H&M allow returns without attached tags? **I recently purchased a dress from H&M, only to discover once I got home that it had clearly been worn before, with disgusting underarm stains. When I tried to return it, the store owner informed me that I couldn't. This policy is baffling and unacceptable. Who in their right mind would wear a dress out and return it to the store!!! H&M need to change their policy and NOT have items returned without tags, that will solve all the problems. Be aware!!---

Love this brand. Always very helpful and friendly. APP easy to use with quick delivery and free returns. This is how it should be done. Well done.

The onlineshop often doesn't show the translations, instead the name of the field is shown. This makes the shop nearly unusable.Also the usage of giftcards is very often not working (like yesterday). While checkout, the complete shop an website went offline. Than I quick buying at this shop.

They kindly reserved an item for me that I wanted which was a black velvet dress very reasonably priced at £13.99 and was beautiful and sparkly for Christmas.However, when I got to the till the lady just stood there talking to a friend and made me wait before she served me. She definitely saw me as I was at the front of the queue and she looked me straight in the face and carried on anyway. Sorry I got in the middle of your very important conversation ladies!!

The clothes and the prices are amazing, promotions are real and with big discounts. Customer service is great compared to other shops, the loyality program was a very good idea. The delivery is fast, i never received my package later than 3 working days. So thank you H&M for your execellent services!

Horrible customer service. Tried to place am order using prepaid gift card. Their page could not process transaction for technical reasons. Wait time on the line was too long so I left my number. They called me back (twice) and hung up on me without speaking. NEVER AGAIN

1st rate shop and online. No other shops offer me a £5 voucher to spend in store when I give them a bag of used clothesNo other shop gives me a point for every £1 I spend and gives me money off vouchers in my account.This is definitely my favourite shop at the moment, the service was caring and helpful when I was there last week.Online 2/3/22 I ordered a very nice jacket for a good price £29.99. At checkout I saw H & M had given me £8 discount because I’m a member - fantastic ! My delivery was free and arrived on 5/3/22, Hermes had told me it was being delivered in a time slot.To say I was over the moon with the jacket was an understatement. The quality was superb, all seams double stitched, loved the colour, tailoring, style, it’s going to be a favourite.

We ordered a child's sleeping bag, instead got a woman's top. Their procedure is that we have to return the wrong item, get our money back and then can order the right item again.After several contacts with their customer support we were unable to return the item. So we threw it away and ordered it somewhere else insteadLuckily there are enough alternatives, so we will not order at H&M again.

Horrible experience.I had bought a cargo pants, they quickly ripped open because of obviously weak material used. They tell me to send them back for refund. Never got the refund, I called once, they confirmed refunding, didn't receive, sent an email with my bank details directly, no reply, called again, gave my bank details on the phone which took forever, told me it would be fixed, still nothing in my bank, and an extra surprise, the phone number I called was overtaxed, so now I also have a 25 euros phone bill ! Never buying anything there again

Ordered a polo shirt and pair of jeans for my son from men's dept (£9.99/£19.99) and signed up for membership to get 10% off and free delivery (for spending over £20). Received items within 4 days, which was within timeframe given. Would use again.

Extremely bad customer service at local shop at Hvidovre Center.Wanted to return some trousers that didn't fit and had the receipt and the trousers still had their price tag on.Despite this, the customer service claimed that I should have washed the pants and didn't want to take it in return.This is a piece of trousers that were tried on once and then delivered back.I had to argue with the sales representative in almost half an hour before getting them returned.This is just not acceptable at all !

H & M have a extremely poor communication with customers. I was waiting to my parcel that apparently was showing as “delivered” looking for my parcel and couldn’t find it. Called customer services to raise a casa and never get any answer! Called again today and they gave me the refund as the parcel was missing. Well I wanted my dresses not my money back! But as they have a extremely poor communication they make the decision for me!!! After my call I got 5 promotional emails but when I need a product they fail to communicate! Very disappointed

I ordered a dressing up outfit on 22nd October with a 3 to 5 day delivery. 18 Days later and it still hasn't arrived. No phone number on their Web site so I had to use a web chat line which kept asking me the same questions. Finally asked to speak to someone and was told I would be contacted by a live agent and was number 30 in the queue!! Am writing review while I wait, was placed in queue 25 minutes ago and am still only number 11. Would never order from them again.

Ordered an item 8 days ago, for a holiday. The delivery time frame was 3 - 5 days. It still has not left the warehouse. It's October... not Black Friday... not Christmas. How are they going to cope? If you want to receive an item by a specific date, don't use H & M as you'll be disappointed.

Returning a product is easy. I returned a product the next day I received it . A month later I had to message them in order for them to tell me that by the time they receive the parcel. Another 14 days is the waiting period to get your refund back. A month later I had to call them back to issue my refund.In any other retail store, you can return items instore and get your refund right away. Not understanding why it has to be that hard for them to accept returned. Items in store will not be buying online again.

Doubt they even tried to ship my clothes. They took my money and gave me a tracking number that didn't leave "shipment processing" for 15 days. Contacted them twice through their customer service where they lied about my package being in Ireland and that it would be delivered shortly. This morning I got an email from Paypal saying my order was returned so at least I didn't have to wait a week for them to not reply to my refund request. If you want clothes from H&M best go to the physical store. The website wont ship your clothes to you and the customer service will lie to you about it.

I have rated it 2 because stuff actually arrived that I ordered, but! :They either don’t update their website on current stock or are just too lazy to check if it’s in stock or not. So after I placed an order, I got an email that it has been dispatched, but one item is not coming and has been refunded. I followed the link called “notify when available” from the email, the same hour they sent the email, and it took me to the item page, the item was in stock!! Not even low stock or anything!! So I had to reorder it again and I had to pay a separate delivery cost for it, which is extremely unfair!!

Derby store experience was the worst I’ve ever encountered from a customer service perspective. I was returning an unworn tweed jacket, H&M label and back pleat secure tacking still in place, which was purchased from the store a week previously. I had both my till receipt and in-store purchase receipt on my H&M app. After some consultation behind the till and after sniffing the jacket, I was told, quite bluntly, by the supervisor/manager that it had clearly been worn and washed!!!! Hence would not be accepted back into store. And by the way it “wasn’t one of our labels”. Quite who’s label the assistant thought it was I have no idea. It looked typical of the labels you get after purchasing online. So maybe this had been a previous online order, returned to the Derby store at some point in the past. Which I then purchased in all good faith at the store last week. Incidentally had I washed this item it would have been wrecked. Formal tweed, suit style, dry clean only jackets would not respond well to washing. A “second opinion” was sought and it was decided, and I quote, “to save any hassle” they would, on this occasion, accept the return. I have never been so insulted.

Lots of smartly arranged clothes, you can easily find what you need. Pretty good prices, pleasant indoor music, friendly staff every time. Shopping boost 😁

I am appalled by the customer service I have received from H&M. They don't seem to understand that my Hermes courier tracking in relation to 2 returns has not updated for a week and that is why I have complained. I only return via Hermes knowing I will get updated tracking, however this has failed on both of these returns. H&M however still say you need to allow 14 days for the returns to get to them. 2 weeks for a courier to deliver an item. How ridiculous. I complained on Resolver and when you have an account you are issued with a unique email address however H&M also fail to understand that and turned my initial complaint around demanding I write to them from my actual email address! Nothing like being helpful. I certainly wont be ordering from this company again. The rudeness is another level.

“Worst customer service ever! They don't even honor their own stated return policy!”

I phoned H&M and they cited their online return policy: "Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value." I went to the shortly thereafter at W. Hartford store and "MILK" refused to honor this stated and posted policy, became angry at my request, and was extremely rude, even refusing to return my shopping bag. He told me to leave, with no help, and threw my clothes at me. Tip for consumers:This business is unethical. The law should be applied. Products used:clothing Service Value Returns Quality

“RIP OFF”

On October 28, I made an in-store purchase at H&M for $86.56 with my credit card and the company charged me twice. I sent them an email and filed a dispute with my credit card company. They initially returned my extra charge but later took it away even though I provided proof of the overcharge, and it became such a irritating and waste of time to keep pursuing it that I had to let it go. To my surprise, I discovered others who had the same issue with H&M. I will never buy from H&M again.

“Nice dress but oversized a litttle bit”

Oh, I absolutely adore the H&M dress! It's definitely a showstopper with its gorgeous design and beautiful fabric. However, my only concern would be the sizing. While it's lovely, it does run a tad large, so I'd recommend sizing down. But don't let that discourage you from adding it to your wardrobe. Once you find the right fit, you'll feel like a fashion icon in this stunning piece. Overall, I highly recommend this dress - it's a must-have for any fashion-forward ensemble! Tip for consumers:Be careful when choosing the size. Products used:Summer dress Service Value Shipping Returns Quality

“Fraud”

I'm completely shocked by H&M's customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online. Service Value Shipping Returns Quality

“They hold onto your money even when they fail to provide the prosucts”

Dont shop here, they cant deliver what you order, show it processing and when you try to canvel the order, they wont let you. Anything yo keep your money as long as possible. My option is to return it in store after it arrives late by days so I can get my refund. They could have canceled it today before it even shipped. They promosed by Xmas, now its 2 days after and theyll hold my money for another 10 days. No way to do business. Tip for consumers:H&M screwed everyone over at Christmas. Didnt ship their orders and kept their money until after Christmas. Its wrong and i will never shop there again. Service Value Shipping Returns Quality

“Love there clothes BUT no returns or exchanges?”

I just ordered over $1500 worth of clothes because we live in a remote area and I thought that I would be able to pick the sizes that work for my kids. Never did I think that a store would not do returns or exchange an item, that is a bunch of crap. I have loved H&M clothes for a very long time, never to realize that this was their policy. Sorry, H&M, but I will NEVER shop with you again, and I will be sure to let everyone know your return policy. So disappointed! Tip for consumers:Have some respect for the ones that keep buying from you and at least do exchanges! This is such crap! Products used:Lots; 15 pairs of joggers, 12 jeans, 9 sweatshirts, 4 pajamas, 6 t-shirts Service Value Shipping Returns Quality

“Always run out of my size”

I like the way they compile collections for certain seasons taking into account modern fashion trends. From my point of view, it's awesome. However, at the same time, it's very difficult to choose my size, cause it's always out of stock, whenever I enter the website, no clothes is available for me. In rare cases, I manage to snatch some fashionable attire, but this doesn't happen frequently.

“Rude manager.lied about return policy”

Manager at 7244 East Chase shopping center in Montgomery al.lied about their return policy she said if the tag is removed they can not accept the items regardless of the condition or weather you have a receipt.does policy return on did not state that at all when I ask her about it she simply refused to take my purchase.very rude while stating that as well I will never shop at that store again! Service Value Shipping Returns Quality

“Order for Christmas”

Unfortunately will not be able to shop here nor recommend. The WORST customer service. Ordered early in December to ensure Christmas deliver. Order indicated all items shipped. Received today with no pants. They told me to reorder? Rather than shipping the missing item. Christmas gift obviously ruined. :( will not shop here again. Very rude unconcerned customer service reps. Tip for consumers:TERRIBLE CUSTOMER SERVICE Service Value Shipping Returns Quality

“Awful customer service”

I used to love H&M because their easy app and great customer service and now I have to say awful customer service and dysfunction app, keep getting RM2 error and every time I want purchase something I have to call the customer service which takes forever to connect followed with logging out and logged back in and try again and because of that missing out on promotions. So very much disappointed Service Value Shipping Returns Quality

“I have no problem with H&M”

I have no problem with H&M not about the quality or delivery but about the discount codes and staff behavior. Once i had discounted code of 150€ on my account but it was withdrawn again because they said we mistakenly added this to your account but hope they try to solve their technical problems Or in France the girl who worked as a cashier didn't use the discount code for me because I'm not French while I live in France and i use French account. I little became disappoint by their behavior to their customers but still i love products of H&M.

“Good price/quality ratio”

Like this store. I usially buy regular hoodies or sweatshirts or just casual things here. So these types of clothes you can easily find in any store of this company and buy whatever you want. The quality of the clothes will not disappoint you, but anyway this is not the top segment. Quality

“H&M Market mall Store”

The return invoice or H&M online website has nothing mentioned on the invoice that they don't take H&M home items in store only on the fine print. Store manager we should read fine print she can't do anything asked me not to waste her time she wants to take her break. Very poor service.Store manager very rude. Purchased made online can't be returned in store.

“The worst customer service”

The worst customer service ever, I will never shop there and will let every one I know not to shop there, when you try to return an item they are no help at all. Service Value Shipping Returns Quality

“Poor telephone customer service”

I decided to write a review hoping to help others as this was my 3rd attempt at getting an order. I have ordered from them a lot the years. The past 3 years things have gone down hill. I placed an order and it never arrived. I made several calls and kept being told to wait. I waited over month. They said it was lost and we ordered again. This time it was delivered to the wrong address. I called and kept being told to wait again. Finally ordered again and was on 3- 5 day delivery. We are on day 10 now. I have called twice. I was told 3 days ago that the system was wrong and it was definitely to be delivered on Saturday (yesterday). It was not here. I am on the phone now. The guy will not hang up because he doesn't want me to go to the feedback portion. This is the 3rd time this has happened to me where they know you are not happy then they just do not hang up. I figured it out and decided to just sit until they had to hang up. When they hang up you are automatically sent to the feedback. They can't stop that, but they can refuse to hang up so that you just hang up and the they do not get bd feedback. Literally, this guy keeps coming on to tell me to hang up. I finally tell him that I am not hanging up so I can get to the survey. He is mad. Beware. You are also talking to another country they are reading from a script. After many years I am not done with this company. Tip for consumers:Beware of telephone customer service and poor shipping standards Service Value Shipping Returns Quality

“Awful Customer Service”

I accidentally placed an order and sent an email requesting a refund only 20 minutes later. They finally got back to me 2 days later telling me they wouldn't be refunding me and that the nature of my request was because of a "wrong address", which was not true I didn't mention a wrong address once. Just shows how much they pay attention to their emails...will never purchase from them again Service

“Terrible customer service”

I bought a shirt for £40 in H&M in Derry and the lady at the till didn't take the security tag off, I didn't realise it was there untill I got home, the H&M is over an hour away and there's no possible way of me going back to return it so I called the customer service and explained the situation to the lady and asked her to either give me store credit or send me a new shirt, the lady was rude and told me I had to go to the store when i repeatedly explained I couldn't go to the store as it's soo far away and I have no transport to go there, I had the receipt and everything but she wouldn't do anything about it, very furious about this situation as I can't go back and I can't wear the shirt either so I just wasted more than £20. Never going back there Service Value Shipping Returns Quality

“Misbehaving with the customer and not implementing the law properly”

I am a traveler in Turkey and I made a purchase from a H&M at Ankamall. When I asked for a tax-free invoice, the supervisor was told that the law of this brand is that it does not give you a tax-free invoice, while all brands gave me this invoice for the tax that I paid. I shouldn't pay for the title of a passenger in this country. It was very sad for me, and even though I was a fan of this brand, it made me change my opinion from now on.

“Terrible experience”

Went to Victoria square in Belfast to return my daughter's coat as lining had came away from coat. Was told they wouldn't exchange as it had been worn and if I wanted one to buy another. The man, Terry was very unhygienic and his nails where black with dirt and I told him to stop handling the coat as he wouldn't change it. As I left the store he shouted for me to wash my mouth out and not come back. Very embarrassing situation in front off a shop full of customers. Went to another H&M in Belfast and the staff where amazing, changing the faulty coat and giving me a gift card. Terrible experience and will never ever shop in H&M again.

“Worst online shopping experience”

Terrible customer service, no solutions, constantly gave the run around and they're hard to understand. Package was incomplete, I told them what I received he proceeds to lie and say that the status of the 2nd package states in transit, when it says delivered. Very frustrated. 2nd time ordering in 2023, the first time I was charged 7 times for an order that was not processed and told they could not refund because they could not find the account. H&M used to be a respected and reliable brand, not anymore You should NEVER shop there. Service Shipping Returns Quality

“Customer services really lets this great shop down”

Love the clothes.however, HM didn't accept my return and I called to ask why. I couldn't understand him…you can also opt in to leave feedback after the call. So the man put me on mute and left me there, so I couldn't leave feedback. Service Value Shipping Returns Quality

“Refund nightmare”

I recently bought my kids their back to school clothes at H&M, as I always do. The store was very busy and I can totally understand why the check out lady was overwhelmed. When I got home (an hour and a halfs drive from the nearest H&M) i realized the tags were still on a few of the multi packs i bought. So, naturally I emailed. At first i got a great response and was told they completely understand why cant just drive to return as i live too far away. They put me in touch with the back office to organize the refund. Then started the very long thread of emails. I had to keep sending photos of the tags then the receipt, then the price, tags, then they needed the wash label from inside the clothes and then they asked me to send more photos of the tags and so on. It is still not resolved and it looks like after 3 weeks it might never be. I am so disappointed.

“Charging for BAG wow!”

I when to Essence Festival in New Orleans, Louisiana. And when to H&M for some shopping. Great sales by the way! But when I went to check out the sale person ask would I like to purchase a bag for $.10 to put my items in? I said excuse me? She said yes ma'am as of June 15? H&M stated changing TEN cents to put your purchase in. What are our taxes paying for? And why is the price that we are paying for clothes is not covering the price of a bag to put your purchase of your items? Tip for consumers:Sale person was nice and friendly. And keep apologizing about me having to purchase a bag. Products used:In store

“It not fair”

My experience at H & M on the weekend of October 21,2023 was terrible. I've been shopping at H&M for years. I tell you what happened to me. In the men's department the cashier charges more money than when you pay cash. And the machine to see the amount to pay is useless, and you cannot see how much you are going to pay, it tells you the amount. She tells me it's 201.70. When the receipt said 158.70, I gave her the amount of $210 because she told me it was... $201.70 I returned my change of 7 dollars and coins I turned around and checked the receipt because it made me a lot of money, the receipt said 158.70. I come back and I tell her there was a mistake, she doesn't accept her mistake and I call the manager. As they checked the box to see if I had any extra money, he told me I'm going to check the cameras and I'll tell him please! They still don't see anything on the cameras as it is possible that they have cameras and can't see what the cashiers are doing. And the managers don't fix the situation. They just told me we're sorry we can't do anything,,, she doesn't steal from customers she steals from customers.the store is located in Michigan and chestnut. Chicago iL Tip for consumers:That the person who is doing that. Keep stealing money from people Products used:Clothes

“Not refunding worst customer executives”

Worst customer executives so unprofessional. Do not trust H&M they are not sending all what we pay for, and then denying when we ask for sending wrong products, and not refunding amount. Torturing customers, This is fraud they have started from 2023 please do not order else your money will not going to come back and they'll not send product which you have asked for... BIG BOLD LETTERS don't trust my ******* rs they are not given Tip for consumers:Please don’t trust they are not refunding nor even sending products which we have order. Fraud by H&M fooling people. I feel they are just making money by fooling people Products used:Bag and T-shirt which I haven’t received and paid now company denying to refund Service Value Shipping Returns Quality