Is wowhd.co.uk Legit?

Used wowhd many many times for US imports. Never had a single problem. A lot of these negative reviews are from people whose lives are over if they do not get a blu ray quickly. The shipping is not like amazon, it takes a few weeks. I order, forget about it - then a week or two later it arrives. If you want amazon speed then order from them and pay amazon prices. Wowhd is pretty much always cheaper than amazon - especially when they have discount codes.

Preordered Face/Off 4k UHD on 13/10/23.The item was released on 12l12/23.The item still hasn't arrived on 23/12/23.In fact it still hasn't arrived in the UK!!Shipment notifications are contradictory, Royal Mail still haven't received it and this company's customer service is terrible, I received a bog standard email reply. The item was for an Xmas present which has now had to be re-bought. This is the first AND LAST time that I will use WOW HD UK. Remember guys 1st impressions count!!!!!

Dealing with this business is like stepping into a time warp, outdated website, zero customer service sprinkled with some untruths just so long as they get your money.Placed an order in AUD, they charged me in USD so I sent a cancellation request (no ability to cancel online) five minutes later.24 hours later received a response that it was too late to cancel as order had already entered shipping stage but of course this was absolute BS, the order actually did not ship for another four days so ample time to cancel.I've given up dealing with them, will refuse delivery of the parcel and deal with my credit card company to get my refund.Just not worth the hassle to save a few dollars and before choosing another retailer, note that WOWHD is owned by DirectToU, LLC who own multiple online retailers so do your research to avoid falling into the same trap.There are far better options out there.

Really wanted the shout factory Friday the 13th box set. I reside in the UK so not many options for me, I did some research and decided to give wowhd a shot and the gamble most definitely paid off!Fantastic service from these guys, I paid the extra for expedited shipping from them as it was quite an expensive box set so I wanted that peace of mind, at only an extra £13 it was worth it imo!Arrived just over one week later in perfect condition. One very happy new customer and I highly recommend this company. Thanks a bunch guys, me and the family are going to love watching the set during October 👍

Good company when buying physical media. I buy most of my blurays/UHD from them when I can't find the titles within Europe and they never disappoints. Prices are good and tracked delivery!

I bought Parasite on disc from them in mid 2020. Some months later I open it up to play to discover that inside it contains the movie Oblivion. Huh? I contact “customer services” and they say they will only refund me if I return the incorrectly sent disc - which I do. I hear nothing. When I query it they say they never receive it and insist on proof of postage, which I didn’t have. No refund. “We appreciate your continued business,” the last email said. Yet they essentially stole from me and accused me of lying. What are they smoking? Avoid like the plague.

Ordered from this site for many years and have had no issues at all in the last few years with prompt delivery and good packaging. On this occasion I was about to purchase a vinyl boxset and wanted more details before ordering. I was responded to within less than 24 hours and it helped me make my decision. Great customer service.

I have given up waiting for a CD (5 months). I received several emails re delays and all contact via the website has been ignored as others have reported. My order no longer appears in my account. I'm only a few pounds out of pocket but I don't want others to be ripped off too. I've ordered from them successfully in the past but there's something wrong with this company now even though their website is up and running.

Here is an update on my saga with WOWHD. As mentioned before I feared receiving REGION 1 DVD's after I visited the UK page.I have to report that the DVD's arrived this morning from the USA. The DVD's had no Region info on them so I decided to try them in my player. Lo and Behold both worked perfectly. The delivery time was reasonable as well.On this occasion I will give a favourable report but I am still wary of ordering anything further from this company. Perhaps next time I will not be so lucky.

AVOID AT ALL COSTS!!!!! Sent wrong order (not as advertised) and asked me to return item and get proof of postage. Uploaded proof of return to email and was told to wait 5 business days for refund. NEVER RECEIVED IT so contacted customer service and same email came back saying wait for 5 business days NEVER RECEIVED IT again. Contacted them again. Same old automated email wait 5 business days to receive refund and guess what I NEVER RECEIVED THE REFUND. FAKE COMPANY WITH NO ONE TO TALK TO SO AVOID AT ALL COSTS!!!!!!!!!!

Absolutely non-existent, hopeless customer service. I pre-ordered a bluray set that I then needed to cancel (still well before the release date). They refuse to answer any of my emails. Any company that doesn’t put any effort into customer service is NOT worth dealing with. Period.

I have made several orders and all of them have arrived OK.However, one or two shipments were a bit slow. I was a bit worried as I got no response when I asked about the shipment status in an email, but luckily the item arrived finally safely.

I can confirm the story of many other reviewers. They take your money but ship nothing. This previously excellent company has apparently been taken over by new owners. Fortunately I have "only" lost 7 £.

Finally received my dvd from wowhd.fr 34 days later and the dvd came from Belgium if you are waiting your order wait until 45 days after your order if it not arrive email wowhd to re ship our re fond.

As other reviewers. I ordered and paid for a cd in April and after receiving several emails that it had been delayed the order has now disappeared from my account. I have emailed them for an explanation and a refund but they have not even had the decency to respond. Save your money and use a more reputable company.

I wanted to order something specific and it turned out only this site could deliver so, I signed up.....(insert issue).......I did not receive my registration email so I contacted their Facebook team as its the easiest way for me to get a quick response and it was quick.over a couple of days, the team managed to sort out a way for me to confirm my registration and successfully order what I wanted.I really appreciate the time they took to help and will return to add to this review once my item arrives (I was told 3-4 weeks due to current worldwide issues which I understand).Thank you WOWHD.CO.UK Facebook Team :)EDIT on 12/03/2021: Item arrived in mint condition after WowHD upgraded my delivery method to tracked as I missed the first bunch of preorders and they wanted to make sure I was not waiting over a month for my purchase.Their Facebook staff had been in contact with me whilst I waited and I cannot recommend them enough.

After more than 4 months finally oft a reply - apparently they became a new company on 1st August, and are not responsible for old orders. So no cd & no refund - what a rip-off ! Will never use gain .... ever !

My first order with WowHD was 2 criterion blu rays to the UK from USA. Great price. I paid for faster international shipping. I didn’t have a tracking number after a couple of days and it said it would take 8-15 days for delivery instead of 2-3 days for faster shipping. I contacted them and they realised they sent standard so will give refund for shipping once it arrives. It arrived in 11 days, one was scratched, they asked for a photo, I sent photo, they checked their stock, all fine and then they gave me the option of a refund or replacement. I took the replacement and I received it. Happy. Just don’t expect them to cancel an order once you’ve made it. I’m happy with them, they respond to all emails. Went back for more stuff.

I used them last April to a order 2 games. The first one came on time. However the second never arrived so I send them an email to track my order get some explanations. I received a reply that they where out of stock and I should wait. I replied to them that I would prefer a refund but they never came back to me. After many many emails I sent to them and never bothered to reply I received a reply yesterday (after 5 months) that they don't have any control over my order since now they under now ownership and I should file a claim against them if I want my money back. Really bad customer support...

My first order) I ordered a dvd region 1 which was more expensive on eBay, pleased to be able to buy, and cheaper, for this dvd at least, 7 days to deliver, with updates and tracking.