Is woolworths.co.za Legit?

I received an incorrect item. They fetched the incorrect item and promised they would give me a gift card cause the item I ordered was out of stock. Its now has been 3weeks but i have not received anything from them and there's no communication or whatsoever

I ordered products online. One product was damaged. I have send photos to woolworths and i have called 3 times and emailed many times. There does not seem to be a procedure in place to deal with online orders and the communication is from different people and nothing happens. Faulty product has not been picked up or credited my account. Reference number is O1581808055

Instore shopping with my teenage son is a nightmare. Moms, girlfriends and wives are not allowed to sit on the big bench at the a nette of the big fitting rooms as it is the MENS fitting room, you know with the stall doors that close… nice if you have arthritis and shopping for your son’s matric dance and buying a country road suit of several K. Not great woolies. Pls get over yourselves and make that area accessible. Anyone over 3 years of age will know to close the doors.The attendant suggested that people of the opposite gender could engage in inappropriate behavior. I have news for you. People of the Same gender can do that too.

I have been trying to opt-out of marketing and promotional push-notifications from the Woolworths app for ages now.I have "unsubscribed" and "opted out" of all marketing communications on their website (from my profile), yet they continue to send marketing push notifications on my ipad. I also can't switch off notifications from the Woolworths App as I need it for their Dash delivery services - to chat with my shopper or to view delivery updates.Every time I bring up this issue, Woolworths consultants tell me to go on my profile and opt-out of communications (which I did ages ago) or to switch off all notifications on my app (which makes the app obsolete).This contravenes the South African Consumer Protection Act of being able to opt-out of marketing communications. Even the Checkers 60Sixty app allows you to opt out of marketing messages.

I am finding the shopping online app and experience cost effective and beneficial to my needs.I tend to shop, once a week online and my grocery items get delivered the next day. I might spend a little more to meet the minimum spend required. I stock up on items. The $14 delivery charge succeeds the $24 I would pay in taxi fares.I find my orders arrive correctly and the delivery staff are pleasant.

Goodness if I could give woolies dash a zero I would. I have spent the entire day trying to get a delivery!!not only have a spent R300 on calls but then I also spent on the darn order. Don’t waste your time get in the car and get it yourself or order from checkers as at least they deliver on their promises

The Quality of their clothes are terrible yet you pay exclusive prices! Their latest way of exploiting the public is by adding a R47,50 service fee per month, effective 1 July, on your account! That is more than general bank fees on a day to day account! I hve had an account with Woolworths for over 25 years, I will be closing this account and make a point of supporting other clothing chains. I will no longer support businesses who exploit customers in the name of "Quality", as this seems to be their reason for the fee! We already pay a premium the moment we walk thru your doors!

The cashless system with gift cards doesn’t work and we were charged for more than we needed to pay. Service and food was great but paying is a big issue.

Excellent products and helpful services. I live in Mosgiel, New Zealand.Thanks to staff.Edit: after doing the above review trustpilot.com is asking for my ID which I find TOTALLY inappropriate!Asking for photos of my passport! My licence etc!I warn others to be mindful b4 providing private details!

I have been a loyal Woolworths customer for decades, but their prices have gotten completely out of hand. Today I purchased ingredients for a cake from Checkers instead of Woolworths. The same items would have cost me R234 more at Woolworths, or about 63%. Many of the items were of the same brand. It's a pity that Woolworths consistently tries to take advantage of their customer base. As an aside, I am a VIP rewards member but was sent a R10 off tinned food's voucher a week ago. It beggar's belief but the time has come for a change - perhaps I will still buy fruit, veg and meat there, but nothing else.

With a debt as small as R200, you'll find yourself inundated with calls and emails from all directions. They've even managed to obtain my wife's contact information, though I'm unsure how. Now, she's bombarded with calls every week. It's truly frustrating and feel disrespectful. I can't help but wonder what they'll do when the debt exceeds R500.

Food: They literally print lies on their products and mislead the public, one type of bread said in big letters (it's always in big letters) Whole wheat seeded bread - already obscure in order to mislead, and when you check out the ingredients you find that there is 0.5 percent of bran in the whole (supposedly whole wheat). First ingredient was water followed by white flour (wheat) and so on. I saw that on a number of products: crackers and so on. Blatant lies. Clothing: I bought two pairs of shows, one started to fall apart after two/three days where the toes fold when one bends over or squats the other started to break at the same place after a week.

After purchasing items at Woolworths, I receive requests to review these items. I noticed that they display all positive reviews first even if they are years' old and any negative feedback is shoved way down the list, no matter how recent!! I guess they expect customers to not read all comments...? Today I posted a review on the "Beef only" Boerewors. Not only it's a mission to find beef products not mixed with pork, this boerewors was such a disappointment! There's no flavour at all. One buys boerewors to taste herbs and spices, not just fat and salt. I got a note to state my review was published and when I went to check, it's been shoved down with other negative reviews at the bottom of the page, whilst reviews from two and three years back are on top of the list!! One must really scroll to find two and three stars reviews. So... shoppers will buy a bad product because Woolies counts they won't bother to read all the reviews??? So what's the point of asking for reviews if they're going to be so underhanded? Disgusting because it seems the idea is not obtaining reviews to improve quality, but only to obtain more sales!

I placed an order in the 19th December and never received it .. their customer service team do not respond to any emails or calls .. this company take your money and don’t send you the goods. They are dishonest - probably going into administration since the customer service and non deliveries have declined since October ( I’ve had to do a charge back via my bank ) do not order from them - they are thieves

Pathetic app customer service. I ordered a single chicken pasta. They sent me 2 chicken and bacon! We do not eat bacon. After being hung up on many times I got through to someone l. Customer service was impatient, rude and unfriendly and unhelpful. Complete bot total waste of time.

Woolworths is losing their exclusivity and professionalism. They are very much in the same category for shoppers at Checkers. I waited 2 hours for 10 items to get the call from their store that items are out of stock. On top of that, you don't get refunded immediately. You need to wait up to 14 days for your money. The tipping of driversshould be a preference and not mandatory. I am disgusted by Woolworths service!!! I will be using 60/60 in the future.

If there was an option for zero stars I would use it. Woolies you need to do better. Your Woolies dash service is beyond pathetic. This week alone I paid for items that were not delivered although they were not listed as out of stock and I did pay for them. Cant seem to reach anyone to action it with any sense of urgency. Just get the same rehearsed lines. In a separate incident had an order delivered that was not mine. The driver arrived 7 hours later to collect the order but didn't bring my order. Still no refund in my account after 5 days. Expired item. In another incident 3 items were not delivered, but no message from the shopper. Seriously? Moving to Checkers 60/60 - Way better service

So tired of trying to do my weekly shop through Woolies Dash and constantly having to choose alternatives and then if you do get what you originally ordered, it’s literally on the Sell By date so that you only have 1day to use the products, specifically any chicken or fresh produce. Also, why are the instore specials not available on the app?

Received excellent service at woolies Walmer Park, on Sunday morning, 8th Oct 23, from and Morne Herman and Rochandra, who kindly assisted us with a garment to be returned.What a pleasure to be served by them! Thank you!Mrs N Moosa

Online discrepancies price+deliveries. Cheapest rate non existent. Like R20 extra you pay. No communication. Disappointed that Woolworths chooses Pargo as delivery choice. Had experiences with them in the past. Super super slow with everything. You can save R100 on most items by going into the store. My recommendation. Wouldn't pay the extra for faster delivery when false information was sent out. Ready for delivery and collection and 3 days still nothing. After 1 week of requesting refund still hasn't happened. Call agent had to tell an untruth to me that the item has returned to store. Still waiting for refund to be initialized. Stay away if time means something to you. Needs a huge overhaul. Got some recommendations where for R80 anywhere in Cape Town items are delivered next day mostly. Need them to come forward as hallmark of excellent service and not let Pargo drag Woolworths through the mud. My constructive criticism. I am man enough to tell you the truth and not lie to make Woolworths shopping a better experience. Blessings