Is wisteria.com Legit?

Bought a desk with ‘$300 white glove delivery’, delivery company refusing to give a delivery window until the night before. Told they would be doing me a ‘favor’ to tell me morning or afternoon. TRIED to ask Wisteria about this, more than 10 calls & 6 messages left for return calls got NOTHING. Then rep ‘couldn’t directly contact her supervisor’. I paid $300 for top delivery option, still no desk has been delivered. They say it’s been nearby for more than a week. Is this catalog a scam? I say yes.

“Teerible Service”

I have ordered a few times from Wisteria and this will be the last time. I ordered 4 counter chairs I have waited weeks for and only 3 arrived today. Several calls and after th 4th call someone finally answered. Chavis said he was going to look into the matter and call me back today. No call back. I sent a chat through support and have sent an email too. No response. Cannot get a live person to answer my follow up call. What horrible customer service. And I have 3 chairs I can't use as I need 4 to complete my counter. Products used:None Service Value Shipping Returns Quality

“Terrible service, getting the run around on delivery of piece of furniture”

We reached out to Wisteria mid July when we received no notice on the given due date for shipping of a sideboard we ordered and paid for in May 2024 when we ordered it. They said it was shipped and put us in touch with shipper… giving us the run around. The shipper customer service is virtual and now 3 weeks later keeps pushing date back 2 weeks each time the due date arrives. Terrible execution from Wisteria and their shipping dept on delivering a piece we paid 1300 for…. Or were charged. We're going to turn the matter over to our CC company and see if we can cancel the order and get a refund. The dishonest policy or lack of policy at wisteria and disregard for customer satisfaction and rights has led to this. Tip for consumers:Will never order from Wisteria again. Products used:Never recieved product Service Shipping

“Never received item”

Super shady and non-existent customer service. I ordered a coffee table September 2023. They charged me for the full amount and then never delivered. I had to initiate all contact and updates on the order status. Difficult to reach via phone - no answer or hung up on. The initial delivery date was mid December. I reached out in December - delivery pushed back to mid-March. I reached out again in March, then pushed back to April 28. Just reached out again, they couldn't tell me the problem or ship date. I canceled the order and am awaiting a refund. Thankfully I paid with my AMEX which has excellent fraud protection. Service Value Shipping Quality

“Unresponsive, difficult to reach”

I received an item that doesn't look at all like what I ordered online. After weeks of back and forth with customer service, I'm getting charged for shipping back and a restocking fee...for an item that isn't what I ordered! Will never purchase again and would recommend others don't even bother. Products used:Bookcase Service Value Shipping Returns Quality

“Barley Twist Coffee Table”

The table is beautiful however it's lacks craftsmanship. There was gaps and cracks when I received it. Now that I have had it for a year it has cracks everywhere! Also took 4 months longer than originally stated. Products used:Coffee table Service Value Shipping Returns Quality

“Still waiting on furniture order”

I ordered a chest from Wisteria in April. The ship date was pushed out twice. It's now October and I am still waiting. I did receive an email about 9 days ago with a tracking number and a link to the freight vendor, but each time I put in the tracking #, it shows that my shipment doesn't exist in their system. I am now forced to reach out to both Wisteria and the vendor, Ceva for answers.

“Don't Believe ANYTHING they say.”

Eleven months ago we ordered an armoire from Wisteria.com. After many arrival dates promised by this company our armoire has still not arrived. At one point we changed our vacation (airfare, hotel, etc) date so we would be home on the day the company said the armoire would arrive. It never came and this company is still putting us off. Stay away from these people and don't believe any promises they make! Products used:We are still waiting for the furniture ordered almost ONE YEAR AGO. Service Shipping

“BEWARE! Check out the merchant with whom you are spending your Money!”

I purchase two chests for a decorating project. No sooner than I placed the order, my AmEx was charged. However, I did not receive an invoice or any notification of when the items would be shipped. I tried to log into the website, and it would not let me. I did write to customer service and got a response from Katrina telling me she would look into it. I explained that I did need an email confirmation and receipt. She said I should log onto the website... I had already explained that the site would not let me log in. I decided to cancel the order as I'm now very leery of doing business with this company I called customer service and was unable to talk with anyone. Finally, after four emails and the inability to talk to anyone, I called AmEx talked with a manager, and explained the situation. AmEx is holding my payment as a dispute. I'm thoroughly done with Wisteria. I had never purchased anything before and will never again. Please beware. Tip for consumers:I did not do my due diligence on this merchant. I spend a lot of money on sites that I trust for my clients, i.e. Frontgate, Pottery Barn, Williams-Sonoma Home, etc. I have never experienced anything like this. Products used:Have not received the merchandise, and I want a full refund. Service

“Chair”

Ordering and shipping were good. The chair is very attractive, but very uncomfortable. Will be nice to look at!

“Completely Clueless - DO NOT BUY FROM THEM”

Purchased a table in March, arried in Late April - the wrong one. Set up a return/exchange. Took the wrong item in a couple of days, been waiting a month for the correct one. Cannot, will not, unable to provide any information about the replacement. Blame the mix up on "mislabeled" boxes, when the size difference is glaring, they're just stalling. Via email they insult you, yet provide any insight as to their own inability to provide even the most basic information about your order, and then give you WRONG information. Just the worst. Products used:None. They can't get the item I purchased. Service Value Shipping Returns Quality

“Great!”

I've placed multiple with Wisteria and I'm always happy with my purchases. Great site to find unique items.

“Order cancellation- Refund”

I have a trade account for interior design with Wisteria, and I have placed a few orders with them. I have been trying to cancel an order for my clients that has been postponed multiple times since August 31st. I contacted their customer support team via email and phone, but they ignored my request and instead asked for a discount as we wanted this order to be canceled immediately. If my order is not canceled this week, I will take further action. Service Value Shipping Returns Quality

“Excellent product, fast shipping”

I ordered the Flavigny coffee table. What a unique coffee table. It is very well made and I get compliments all the time. The ordering process was seamless and shipping was prompt. Products used:Coffee table Service Value Shipping Quality

“Inadequate description of wood color and it took way too long being delivered”

Now I have to return the chair which is a huge problem, because the chair is heavy and the box won't fit on my car!

“Beautiful Alton Media Cabinet”

Received the Alton Media Cabinet and am impressed with the design and quality of the piece. Love the brass pulls! It works beautifully in our family room! Tip for consumers:While it took a bit longer than expected to receive the product we are happy with it.

“Perfect Barstools”

My wisteria barstools are the perfect addition to my New York City apartment! Can't recommend enough! Products used:Barstools Service Value Shipping Returns Quality