Is wilsonbrosgardens.com Legit?

I received a tree with spilled soil, brown and broken branches and no root system that was not even still in the pot. Per their instructions I notified them immediately of the condition it was in along with photos.I was told to give it the weekend and if it continued to get worse they would "of course" cover it. This was told to me via email by a woman named Gabie. When I sent pictures of it's continued browning and decline on Tues 16th I was told it looked better and a refund was not going to be given at this time. I was told to give it until next year to see how it looks.I have been offered compensation at some future non specified date in a year and money off more plants by a manager named Spencer if the tree dies. It would be funny if not so pathetic.I have been emailing, calling, submitting pictures since day one and they no longer respond.This is the worst company I have ever dealt with, they will not abide by their own guarantee of " healthy, well packed plants" and will lie until you go away.I now have a dead tree and they have my 150.00 Don't walk run away from them because if you get a poor specimen that has been beaten in shipping they will not stand by their policy. No reputable, decent company would do this to a customer. I was honest about it's condition from the day I received it, have all the correspondence, photo evidence, even tried to call and speak to an owner and no one answers the phone...ever. My next stop is the Georgia Dept. of Consumer fraud protection with all my emails, photos, their guarantee along with others complaints about the very same treatment and money loss.

I ordered a tree and the tree came in very damaged condition. I paid for this tree $159.00 I requested a replacement and they refused to replace my dead tree. I supply them with pictures, but they don't care, Be meticulous when ordering from this company. I will be posting the review on every social side. They have a satisfaction guarantee.

Last year I invested about $750 into "hardy" lantana from this business. I chose this business because they are local to the Atlanta area. Of the 18 plants I purchased, only 3 survived. I called the company in early May of this year to ask about the warranty. I was asked to wait until late June to give the plants every chance to come back. I contacted the business as directed and was told that my warranty expired in between the two contacts. In short, I asked for warranty replacement. They asked me to wait and I did which voided my warranty. Then they told me I should have known better. Is someone you want to do business with?

I have ordered numerous plants over the past 2 years and I have been so impressed. Last year I ordered seven 3-gallon bushes (cranberry viburnum) and five 1-gallon geraniums. All the plants arrived in great shape and thrived immediately. They are already showing new growth this spring, so I know they are alive and well. I have already ordered twelve 1-gallon plants and a 5-gallon bush this spring. Im always surprised by the size and vigor of the plants I receive. This is my #1 go-to shop for my garden!

They have a thirty day guarantee return policy, however, they do not advertise that they will not cancel your order when you contact and if you contact regarding plants that are not in good health, they encourage planting, which voids the return policy. They also require you contact within 72 hours to engage the "thirty day return" policy. Deceptive. I have reported them to the BBB as they have offered no recourse.

A little difficulty placing an order from UK online, but Sunny was very helpful (and patient!) indeed. We spoke on the phone and she organised everything for me. Very happy with the transaction.Thank you Sunny!

I purchased several plants from them at various times. Some were decent quality, others were pretty awful and never thrived. The worst thing, however, is how they refuse to post any reviews that are less than 4 or 5 star. In fact, if you look at every plant with review, they are all 5 stars. That is IMPOSSIBLE for any garden/nursery online store to achieve and honest companies will post ALL reviews. I tried to post 3 reviews that were only 3 star. I included pictures and a very detailed description of what occurred, just an honest, truthful review without any personal attacks or anything at all like that. My reviews stayed "pending" on my account for months so I contacted them to ask why they were not being posted to which they emailed me back and said they'd "look into it"...months went by and it still said pending with no word back so I followed up with them again..then they ghosted me and never responded. To this day, over a year now, those reviews remain "pending" and unpublished. I refuse to ever purchase another plant from them again. There are MUCH better online nurseries out there and HONEST ones. Their review system is shady and dishonest so do NOT trust all those 5 star reviews, which dominate on every plant. And, of course, they shadowbanned my review on other sites so hopefully others will see this one and will take it into consideration that their reviews on their website do NOT reflect the truth.

I ordered two Brindabella roses from the thatI received today via Fed Ex. Hey are two gallon and huge, very nice roses. I have ordered roses online for over 20 years and I was very pleased. They arrived quickly, were well packed, the soil was still moist and they were shipped super fast. I am very happy with my purchase.

Purchased a bamboo plant that never showed signs of growth and company refused to replace it.