Is whoppah.com Legit?

As a seller, be careful with Whoppah. I have sold two armchairs through Whoppah and was initially happy, as the buyer payed good price. But after two days the buyer cancelled the deal. Whoppah left me with a hundreds of euro's of costs for shipping back and forth. Whoppah does nothing to protect the seller. Without any reason a buyer can cancel a deal. Yes, you can sell your design stuff for a decent price at Whoppah, but there are high risks

Great seller interaction and also good support from whoopah support during transaction and further pick up process. Everything went well and it looks as if this is a great platform for design item resell.

I am very happy to share my positive experience with purchasing a design carpet via Whoppah. The carpet arrived in impeccable condition, neatly packed and free from any stains or blemishes. The seller took great care in ensuring the carpet was delivered in a pristine state, which I greatly appreciate. The transaction itself was smooth and hassle-free, leaving me completely satisfied. I am truly pleased with my purchase and would highly recommend this seller.

Purchased two lamps and a dressoir from different sellers.The whole process was very straightforward and the items were exactly as described on the website. The delivery via whoppah for the dressoir went very smoothly. All in all no complaints whatsoever and I would recommend the site to anyone.

I very much appreciated de professional attitude of the team.I also appreciated the level of quality of the products : it put your item into a valuable environment.Plus, I have had 2 problems, and they managed to help me.

12 days after purchase of a chair and paying for it, no concrete view on either delivery or refund. Ultimately refund received. Pity but heyho

After an initial delivery delay the team jumped behind our order and made the impossible, possible to delivery in time for our high profile event. Excellent customer service! Thank you!

Chats---Only part of the chat is visible in the Chats function, and if I want to see more historical seller chat information, I have no way to find it unless I start a conversation again. Can this be improved please?

Horrible customer service. I used to like Whoppah but after the recent purchase I'm not going to use this website ever again. The couch that I purchased turned out to be too large to take inside the apartment, and it had more defaults than was advertised. Don't believe them when they say their collection is curated. It's not curated, basically anyone can post and the seller of the couch didn't properly post the stains of the couch even after I asked for them.Now I'm trying to reach them via mail and whatsapp but they aren't getting back to me, even when I indicate that my case is urgent. The couch is literally sitting in the hallway of my building, blocking other neighbors. Stay away from this company. UPDATE - 31st of MayThis issue was resolved in a very professional and thoughtful manner by the customer service. So I'm going to adjust my review. But it was resolved only after I rented a car to drive to their warehouse in Utrecht and demand for someone to speak to. It's a pity that they don't have a phone number you can call for urgent cases like mine.

A great experience from start to finish. Product is excellent and the seller responded quickly. Customer Care answered delivery-related questions and the delivery drivers were very friendly and positioned the table exactly where we wanted

I recently ordered a stunning lounge chair from Whoppah, and I must say, the entire experience was nothing short of exceptional. From start to finish, everything went perfectly smoothly.The standout stars of this experience were undoubtedly the delivery drivers, Lukas and Zoie. Their professionalism, kindness, and willingness to go the extra mile were truly impressive. In fact, I was so impressed with their service that I had to ask for their names just so I could give them the recognition they deserve.Not only did Lukas and Zoie deliver my new lounge chair promptly, but they also went above and beyond to assist me. I had some difficulty moving certain items in my room, and without hesitation, they offered their assistance. Their willingness to help me rearrange my room made a world of difference, and I couldn't be more grateful.All in all, my experience with Whoppah was outstanding, thanks in no small part to the exceptional service provided by Lukas and Zoie. It's rare to come across such dedicated and helpful individuals, and I wanted to take a moment to compliment them here. Thank you, Whoppah, for not only providing a beautiful piece of furniture but also for having such wonderful and caring staff. I will certainly be recommending Whoppah to all of my friends and family.Warm regards,Gerald

Great products! Easy and straightforward transactions. Fun shopping for unique items and timeless designs.

Everything was positive about my experience with Whoppah except delivery. I was quite surprised I had to wait an entire month before the piece could be delivered. I wish Whoppah would have made this clear before purchase. A month later we were so excited to receive the piece, but on the day of delivery (an off day for me from work) - we were told the driver was sick, and the delivery was scheduled for 2 days later. Concern then arose 2 days later because when I went to "track my delivery" - the piece was said to have arrived. After cancelling plans (that in the end didn't need to be cancelled) - I heard from the delivery driver that there was a mixup - the piece initially couldn't be found that morning - but was located in a DIFFERENT vehicle and would finally arrive in the afternoon. While we're happy with the piece - but I wish Whoppah had been stronger on communication (I did not expect a 1 month wait) and actually receiving the piece entailed some unnecessary hassle.

The shipping company Whoppah uses is atrocious. They are called Vintage Express. They sent me an email saying that my furniture was going to be delivered on the 26th April. I was tracking the truck on the website and I saw that it was closed to The Hague but then it started to go again back to Germany. I called the seller and they said that Vintage Express hadn't picked up my order and that it was scheduled for the 30th. I sent an email to Vintage Express and they said that they were not going to pick up the order on the 30th and that I would receive an email to tell me when. I received an email today 2nd May saying they are going to deliver 10-12th May. I called them because we aren't going to be home then and I've been on the line for 20 minutes and no one had taken the call. Awful. I placed the order 3 weeks ago...

I found exactly the table I always wanted and it was delivered 5 weeks later and it was like described and offered. I like Whoppah!!!! :)

The fee for sellers did not pop up prominently, I made loss on my designer armchair because I was not aware of the fee. The buyer assured me he will pay for the delivery and I thought that was the only fee but it wasn't.Answer to whoppah:When asking about selling price and automatically suggesting bidding price please also show in a separate field what a certain selling price means in terms of net return to the seller. 12.5% is mentioned somewhere in the uploading process but it should be a separate field also immediately showing how much a seller will actually make when it is applied. It is really simple. In my case the buyer realized I am new to whoppah and used it to his advantage negotiating a lower price since I didn't know after the negotiated price I will still pay 12.5% fee.

After some really poor communication with your staff and no notification from the shipping company, we found our chair in our garage yesterday afternoon. We are glad we bought the chair, the seller was helpful and eager, Whoppah on the other hand did not help us and only sent us misleading or standard text messages and we had to wait weeks without knowing what was really happening. So I will not give you a good rating on Trustpilot - your service is lousy!We really wish for an improvement, because the idea and the platform to trade used furniture is great.

Levering kon je volgen via track and trace. Zetel is in perfecte staat

Customer service not available on the phone, by email and by WhatsApp. No support. my product arrived (250 euros a lamp) packed with trash and it is not authentic. No reply from support, but luckily the seller is responsive. I bid by mistake on an 2 items, impossible to remove the bid, how come? I am trying to find a solution with the seller who understands the mistake. The customer service does not reply... to remove my bid, it is really a pity as the concept is interesting but really hard to work with the company who apparently does not care about the sellers and buyers. HELP.Please help. Please respond to my requests and remove the bids which are not helping sellers to sell their items.

In this day and age, recycling and the circular economy and all that jazz seem ever more attractive and Whoppah support that idelogy.Too bad they're really lazy about communication, customer service and quality control.I've waited a month for my chair after receiving a form in Dutch (I don't speak Dutch) on the day of purchase, asking me to pick a delivery date and it took 2 calls after failed emails and Whatsapps to get someone on the phone to clarify for an actual delivery date.The chair now just came and it's in ok condition, but really nothing special, at least I'm recycling.