Is westpac.co.nz Legit?

This company is happy to boot elderly pensioners with terminal illness out of their homes. I am disgusted with how they treat their customers and then they call in the dogs by way of Minter Ellison Rudd Watts to do the final dirty work.

Honestly, it's a circus dealing with Westpac.I have been trying to get 4 different issues resolved and we just keep going in circles. Then when I get an email saying "It's done" I find out it actually isn't.Staff seem pleasant (mostly) but I wonder about their competence.

For almost a week now I’ve been unable to access my Westpac account via mobile app or web portal from overseas due to technical issues. My email to the bank went unanswered despite their promise to respond within 3 days. The worst service I’ve ever received from any bank globally.

They declined to assist me in changing my international phone number. I am unable to transfer my funds. I am unable to change my address. Very poor quality of client service. crazy list of documents should be requested with the referee. That's what no other bank is doing. Avoid going near this "bank." Very outdated method—online banking is far superior.

Westpac are a horrible bank. Trying to close accounts on my late mother's accounts, took in all required paper work 3 years ago only to find they have lost it. Had a substantial amount of money in an account with them for 2 years and not 1 cent in interest. Absolutely disgusting!!Would never use or recommend to anyone.Absolutely useless and unhelpful staff at Riccarton and Papanui branches.

They refused to help me to change my oversea phone number. I cannot transfer my money. I cannot update my address. Very unhelpful customer service. Asking crazy list of documents with referee. No other bank is doing that. Stay away from this “bank”. Very old process nothing compare to online banking.

Horrible phone service. Unwilling to verify if a westpac bank tranfer screenshot with buyer account number on it is real or not. Extremely bad customer service. Would not recommend anyone to use this bank. Terrible attitude and phone manners.

yup, choose different bank.Horrible customer support they contact center does not even know how to do their job and when asked to speak to their supervisor they wont come to attend the call.

I’m notI had an unpleasant experience at the Takapuna branch a couple of years ago. I encountered a staff member who stood next to me and watched as I entered my password at their ATM. I politely asked him to move away, but he refused, stating that he could do whatever he wanted. Despite this frustrating situation, I remained calm and paid for my infraction notice. To make matters worse, he even made derogatory comments on the notice. It's important to remember that it is against the law to harm others.

If i could give Zero i would, worse bank ever. Went there to open an account so i can transfer my money from my existing account, but the staff literary pushed me out and told me we don't open new account , i was so shocked by the staff how negatively talked about their bank!!!

Parasites, 26 years of never missing a single mortgage payment meant absolutely nothing, when they declined interest only continuation on our $1m plus loans. Can't wait to sell a property to pay off our loans and move all our rental accounts to another bank. They won't ever get another cent from our company once we rid ourselves of them.. These guys take the word obnoxious to a new level. Nothing short of a disgrace.

No service levels, they write you an email with a question on some documents you submitted for Kiwi Saver, you respond within an hour and need to wait weeks (still no response). Its just a way for them to move workload and pretend to have done something. Such a silly question I had to answer as well. Wondering if if I'll get a response before Christmas...

Rubbish service and Rip off insurance products for existing customers, they refuse to match what they have advertised today just increase premiums but same payout sum you signed up on 10 years ago, can’t even get an overdraft of $100 if your wages is directed to their bank what kind of stupid decision is that? Oh because you will end up in the same situation next time? Ahh heard of one off? Get your $&@! together Westpac!

Never in my life have I entered a bank with the intention of opening an account and receved an immediate response of, "Why do you want to open an account here". This is what happened at Westpac today. We are repatriating. The attitude of this staff encouraged us to leave - we opened two accounts elsewhere. It seems Westpac really need to work on attracting customers!

Minus One. Whangarei. 40 years with a bank and employees can't manage decent customer service, decent manners, common sense and any hope of actually solving a ridiculous rule. Add conflicting online advice and the cup is full. Consequence...account closed.My advice...keep well away.Celia Barrell.

Last year I took out an auto loan with Westpac and this year I applied for a credit card. Both experiences have been extremely painful. The auto loan approval took so long, I had already owned the car for three weeks before I got the money. The credit card approval has already taken five weeks and Westpac have given no indication when it might be finished. I'm a NZ citizen with good credit and a good job so the issue isn't with me! Thank goodness we didn't get a home loan from Westpac--I'd probably be retired before the approval came through! Hopefully this review will save one person from this disaster of a bank. Literally go with anyone else.

They don't place any value on Customer Loyalty or service. Paid off a mortgage after 2 years and they clawed back the FULL cash contribution they offered me. I asked for a pro-rata repayment since there was 1 year left on the term for the cash contribution agreement.They wouldn't budge. So i will never again be a customer of Westpac. They are only interested in "Front Door" new customers, existing like i was they simply don't care. Typical of a major bank , take everything and give nothing and here i was penalised for re-paying my loan!!Never Again

I have been banking with Westpac.Co.NZ for many years FOC getting my pension paid into my Westpac current account.The service received is still professional, but my local branch is permanently closed, and I have to travel 1/2 hour by car to solve some issues personally, like handling cash. The other local banks owned by Australian banks are also permanently closed, giving Kiwibank in the Post Shop an advantage.

Myself and wife went into Westpac Napier branch on Tuesday about 1.30pm 11/10/22 to open a joint investment account. the lady on the front desk was very helpful handled everything in a friendly proffessional manner, answered all questions and explained everything in a way that was easy for me to understand.She is an asset to the bank.if only more at Westpac were like this helpful staff member.

Car stolen and recovered, Finally assessed the car after being pressured, and are offering half the sum agreed that it was insured for. Contents they asked for photos which were sent, now they want receipts for everything down to the socks and the umbrella. This is not fair or reasonable. They are placing undue hardship on a young family with two under 2s, with no vehicle, no replacement carseats and no funds for uni books or contents stolen. Not surprising your reveiws are so poor!!