Is weare.shop Legit?

Ordered a Kappa jumper and was sent the wrong item. When this was flagged they said they could only offer a refund as they had sold the jumper to someone else now? There was zero effort to remedy the error (understand the jumper can now not be sent however you would expect some form of goodwill gesture like a wee discount code surely?) just a label sent to return the wrong item I'd been sent and told I would be refunded. No indication as to what actually happened either. The whole situation leaves you with absolutely zero incentive to shop with them again. No guarantee you will get the items YOU selected and paid for. And when they've not sent you your item and sold it again, they just go "sorry that happened". Horrendous experience.

The clothes were delivered quickly and in great condition.

Date of experience: December 30, 2024

Ordered a t-shirt and a jacket, both of which were really well priced and in good condition.Would recommend, will be using again

Absolutely awful - please avoid. I ordered a coat from them which wasn't cheap at the start of October. I still haven't received, and I have attempted to contact them on every platform about it to no avail. I have even left comments on their posts and they haven't respoded. Customer service is literally non existent. AVOID.

First time I've used Weare.Quick delivery, well packaged and jacket and shirt are in brilliant condition.Will certainly be going back.

I brought a black quarter zip jumper and some grey nike joggers. They are both amazing and the quarter zip is my absolute fav as I have wanted one for ages! This website is amazing as the prices are decent and affordable, most second hand vintage websites charge so much. This is definitely a go too website. The order came really fast and it’s all amazing quality. Thank you so much!

Edit: The company replied and it seems like they magically knew about the order without any details provided by me here, BuT "wE CaNCeLeD CoZ of FrAuD". NICE SAVE! AND IT IS NOT THE SAME EMAIL :) You could have easily just said "Sorry we cannot change the address on our system. So we will cancel and you can re-order." which is common with your kind of admin portal but keep trying! I am quite entertained tbh.Horrible customer service. Needed to change the delivery address and I emailed them 5 seconds after the purchase. No response nothing. Just cancelled my order and now I cannot re-order coz items are gone.

Visited We are at bath racecourse last week...brilliant time..Great prices..lovely staff..Great selection ..very good customer service when I lost my debit card also...particularly from Sam...

Incredible! Such a great selection and very friendly staff. They helped pick out some clothes for my plus size wife and even helped my son pick out some footy kit. He was through the roof! Had to get maccies after to celebrate. You won't get better customer service anywhere else! Definitely worth the visit.

Very miss leading from the advertisement. '£10 per kilo, no minimum spend' which is true, but what it didn't say until you get to the pop up event is that there are multiple price brackets. For example red = £10/kilo, blue = £20/kilo and so on (not exact colour key). So 5 items for me came to an extortionate £77!!! Many people were leaving with faces of confusion or annoyance. I'm an avid charity shop and vintage clothes buyer, frequenting most of the locations and shops in and around my area, and 5 items from any of these places i could probably get for under 1/4 of the prices they use!

I loved the experience, everything is perfectly organized. Just be aware that there are no fitting rooms and if you want to try some trousers you’ll need to be creative ;)

Outdated/stagnant not nearly new condition clothes - I visited the Windsor Racecourse event which I was excited as it was my first We Are Vintage sale but it was extremely disappointing. The range of clothes available were not in the best condition and smelled worse than expected considering it states all second hand items are accepted only freshly laundered. Lots of people left empty handed as I feel the quality and volume of clothes available was poor.

Bought a ‘brown’ wolfskin jacket that had pictures. I received a black jacket, also with some light damage to the inner lining which is not a big deal, but was not pictured or described. It is still a nice piece, but is completely different from the image on the website and the description. Quite disappointing.

Great condition second hand clothes. All delivered washed clean and ready to wear. I did a week snowbombing in their clothes (including the skiing) and looked better than half the people there.

The delivery was fast and only took a few days after ordering, and also the quality of the item is great there are now visible wears or tears and it’s a very comfy piece.

Went to the Kingston vintage pop-up shop. I would not recommend. Average clothing at best. The more decent clothes were priced individually.Got a sports jacket that had its waterproof coating fall apart after a gentle wash...

Stratford Westfield pop up was good, found some good finds but chaotic first time went well (it was back in October/November)

Amazing quality, the T-shirt I brought for my designer loving son, looks new. Great price paid definitely be using again.

Having been to a few we are. events I attended the Notting Hill one on the weekend and I was extremeley let down. A huge amount of the items are now 'tagged' therefore priced per item which kind of defeats the joy of the "Kilo Sale". I totally appreciate they have some items which deserve to be priced per item however with over 7 racks of tagged over priced items it felt a shame and I walked away with nothing.