Is wayfair.ca Legit?

Wayfair is the most incompetent company of the online sales platforms. We placed an order when we were doing renovation in the bathroom. There are toilet, shower controls, taps, mirrors, lighting, about 11 items. When we realized that the delivery date had passed we started checking our email box if there is any notifications regarding delays but none of the emails had been found, then I called customer service and they said that they were not able to process our order and it was canceled by their department by the security reason, the details were not even explained to us. What was the reason for the refusal remains a mystery. This is absolutely unprofessional action. We decided to place a second order and the second order was also declined.

I applied for a Wayfair credit card that was supposed to have 24 months of 0% financing. However, on my first statement I was charged interest and the promo was not applied. When I called Wayfair they said I didn't choose the promo option at checkout, even though I didn't see any such option. This is a very shady company. Don't shop here.

Ordered a Murphy Bed. Found out within an hour I could not install it in my Condo. Tried to cancel. Was told Their AI releases orders with in a few minutes and couldn't be cancelled. Was already being prepared for shipment.WTF. Now I have to wait 2 weeks before it get's to Toronto so I can initiate a return. I will also have to pay return shipping charges.

I ordered a daybed and trundle and the delivery date changed. When the items were finally delivered, I received the trundle and a powerlift chair instead of the daybed. Customer service said the manufacturer would contact me in 3 days; however the additional delay is extremely inconvenient. I asked customer service for a way to submit an official complaint but was told the option does not exist.

the biggest scam company to ever deal with. I paid for 3 orders back in August / september and they claim they delivered the orders to various parts of alberta but I didn't receive any of them here in Calgary. I've received at least a hundred email claiming that they shipped the goods and for me to check with canada post. but when I sent them the money they said they were shipping fedex. they claim that they will have their management looking into it and get it resolved over and over again and again practically everyday I keep getting excuse again and again without any luck with the goods or a full refund. I wont give up asking for my goods I paid for or a full refund...Never...

Don't ever buy anything from Wayfair or Allmodern. I recently purchased an item for $85$ and got charged a $93$ international fee, which was not advertised at any point in the checkout process (I have the screenshots). I called customer service, and they only offered a 10% discount on the next order. It is ridiculous!It is fair to say that I will never order anything from Wayfair or Allmodern again, and I do NOT recommend that any utilize their services.

My wife ordered towel set which looked great. They are, in actuality, cheap low quality suitable to wipe the car and even then the nap is almost non existent. They are supposed to be Egyptian cotton. They are not like any Egyptian cotton I have ever seen these belong in a dollar store very disappointed.

I just placed an order for an expensive cabinet on November 22 and it dropped in price as of today's date Nov 27 - I called and asked them about an adjustment and they said NO they do not do ANY adjustments AFTER an order is placed - even if it hadn't shipped yet - THATS AWFUL business practice - RIP OFF - they just lost my business! Will never shop there and will never recommend them

I've never seen a company with 1 star rating across the board and that's also the reason bringing me here to vent my rage a bit. I spent hefty amount in two months and also posted reviews that I'm supposed eligible to earn the credits, but Wayfair didn't honour this promise. Holy crap how Wayfair treating a loyal customer!!I chased them several times via their chat service and called their CS line as well, emailed to service@wayfair but everything goes to no avail. The associate on Chat just beat around the bush with very indifferent attitude and answers, not at all mention no one ever replied to my emailABSOLUTELY DISASTROUS AND FRUSTRATING!!!

Amazing customer service experience! First time WayFair purchaser and felt the delivery and customer support was great! I did have to reach out because my product had a little damage but Brittany was super professional and helped me out. 5 stars and also I love my new desk 😊

If I could give 0 stars I would do so. The address I provided while purchasing was not considered and instead they processed the order to my previous address (which I had clearly told them was outdated) and they told me no cancelation, or an ability to update the address. The only solution was a $112.40 for re-routing because of the Klarna purchase, where I would have to purchase the sofa again for the full proce. The worst customer service. Do not use this website ever, use a valid retailer.

Bought massage chair and end table What they sent was a vibrating no heat peice of garbage asked for a Manager to call at least six times no response . All I get BS DONT ORDER FROM THEM I LOST OVER $ 1000.00 Company won’t call so I’ll be sueing Wayfair I mean No FAIR also delivered chair in 2 parts A WEEK APART worst online Company I HAVE EVER DEALT WITH I will email everyday

If the item you purchase has no issues, they are a valid retailer. If there are any issues, it is a nightmare trying to get a resolution. I had very expensive tables delivered that are defective. I'm four days into trying to get a resolution with no progress. This has been my experience multiple times over past ten years as a customer.

3 times in a row same wall panels arrived damaged. Always asked to repack and drag it back to FedEx to return. Horrible time delay and didn’t care for their shipping at all.

I ordered a chair that was sent out by fed ex. It was left outside despite my text not to leave it outdoors. It was taken by time I got home. I contacted wayfair they see the picture where it was left two different customer service agents kept saying wait 4 days to see if it arrives after repeating myself several time that someone stole it the issue not that it was delivered to wrong address but left carelessly outdoors.i have proof of delivery just not my 300 hundred dollar chair. I want my refund and they will not acknowledge the issue. I will never buy from wayfair again I will use Leon's or the Brick at least they have company trucks to guarantee safe arrival and some lazy FedEx company driver who can't make an effort to put it indoors. And wayfair customer service reps clearly don't get delivered to right address but left outside and taken the company doesn't seem to care or understand either. Update: The Chair left outdoors issue was to be escalated we on our third business day and still no one has reached out to me to offer any kind of solution. I will wait until Monday evening if no one has contacted me I will put a stop payment on the chair and leave the matter with Wayfair. I'm sure then I get a quick response. I will also contact their head office and a few newspapers maybe making this more public will light a fire under them to treat their customers better.

Criminals, 100% scam. ÐO NOT BUY FROM THIS COMPANY. You will regret it.

Bought a makeup vanity for my wife's birthday and was supposed to arrive the next day on November 13th. A week later and still no item. Wife's birthday was on the Sunday the 17th. Needless to say, not a great birthday!! Thanks Wayfair!! Don't promise next day if you can't achieve it.

Too bad I couldn't start with - ZERO STAR - the system automatically start with one !!!!I purchased floor tiling for my shower 3 boxes to be exact.. my contractor mange to use a little less than two boxes I contacted called and chatted trying to return a full box ( almost $135 )they wouldn't take it back A full box unopened untouched WAYFARE DON'T CARE .didn't even hear your need of help And couldn't careless about the issue. I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER CADDY!!! Didn't even give a shit about it. WOOOOOW never again.. I WOULD NEVER RECOMMEND WAYFARE ( WAY NO FARE ) TO MY WORST ENEMY.. WORST COMPANY TO DEAL WITH BE CAREFUL OUT THERE STAY AWAY FROM THIS B.S WEBSITE ..

Wayfair did a mistake and they sent me an extra box. At this time, they refuse to take it back. For me this is extra money,Time Consuming, paying to destroy the box.Also, the remouved the picture I post on Facebook. I lost Sevran hours because of them.I want to retourn all boxes et the Tv stand.Their services on Facebook is very poor

Tried to return a Cannabeds mattress well within the 30 day return policy. First call ( Monday) they said my card was being refunded immediately, it wasnt. Second call Tuesday, they said it was being reviewed by a specialized team 1-3 days, third call Thursday, they said it was being immediately refunded again nothing happened fourth call Friday they said it was being reviewed by a specialist team. Do not buy a bed from these people they blatantly lie to you.

“Novobey Storage Shed 6 x 8 ft”

We paid 997.00 for a storage shed in Sept '24 that says it is: The sloping roof design of this external storage shed effectively prevents the accumulation of water and snow and promotes a longer service life. It also provides more support and ensures stability. This shed did not even last 4 months and the roof collapsed. We paid to have it assembled and placed it on proper decking. Wayfair wants us to now take it apart and put it in a box and mail it back. There is not enough boxes for this twisted metal wreck. Tip for consumers:Do not buy from Wayfair. Do not believe where they say Warranty ....Yes. Products used:Nothing yet Service Value Shipping Returns Quality

“Shipping fees not refunded”

I bought 4 bowls from wayfair and when I received them, two were broken. The packaging had no ´fragile´ label affixed to it and the box looked roughed up. I took picture. When I went through the online return process, there was no option available to select ´broken items´ so I added a comment to indicate that the items were received broken. Wayfair didn't refund the shipping costs. I find this unfair since the items arrived damage in the first place. Despite reading their return policy, I feel cheated.

“Does not stand by their products or price protection!”

For the most part, I haven't had many issues with orders from Wayfair, however one has to be extremely diligent and in checking prices constantly as they can change daily and based on your browsing habits. I recently ordered a dresser that was on for Black Friday sales on November 20th, 2024 and saw that the price went down again literally one day later so I promptly called to ask about a price adjustment. Apparently it's not their policy to offer price protection (I do understand one see this if outside of say 2 weeks or more) or simply put, will NOT offer any adjustment. The product hadn't been out for delivery yet and out of principle, I asked them to just cancel my order and they proceeded to charge a return/deliver fee of around $90. The difference was only around $60 and if a company like Wayfair isn't willing to stand behind their products and services, then they've just lost a customer for life! I was offered a shameful 10% off but anyone could get that by simply signing up. I would've gladly accepted a credit of the price difference for future purchases! My advice is to look elsewhere as Wayfair isn't exactly the cheapest out there, but more importantly, if you did buy something and saw that the price went down by $60 or so, how would you feel? Would NOT recommend a company like this at all especially now when people are trying to make ends meet and save money however they can. Let's be clear, it's not that Wayfair has a policy of not offering pricing protection, it's that they won't do it. Tip for consumers:Would not recommend! Products used:Did not use product as it hadn't been shipped out as yet. The name is Isenbert Crissman 6 Drawer Dresser! Quality

“WAYFARE MONEY HUNGARY”

Too bad I couldn't start with - ZERO STAR - the system automatically start with one! I purchased floor tiling for my shower 3 boxes to be exact. My contractor mange to use a little less than two boxes I contacted called and chatted trying to return a full box ( almost $135) They wouldn't take it back A full box unopened untouched WAYFARE DON'T CARE. Didn't even hear your need of help And couldn't careless about the issue. I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER CADDY! Didn't even give a $#*! about it. WOOOOOW never again. I WOULD NEVER RECOMMEND WAYFARE ( WAY NO FARE) TO MY WORST ENEMY. WORST COMPANY TO DEAL WITH BE CAREFUL OUT THERE STAY AWAY FROM THIS B.S WEBSITE.. Tip for consumers:Too bad I couldn't start with - ZERO STAR - the system automatically start with one !!!! I purchased floor tiling for my shower 3 boxes to be exact.. my contractor mange to use a little less than two boxes I contacted called and chatted trying to return a full box ( almost $135 ) they wouldn't take it back A full box unopened untouched WAYFARE DON'T CARE . didn't even hear your need of help And couldn't careless about the issue. I TOLD THEM EXCEPT MY RETURN PLEASE TO PURCHASE A SHOWER C Products used:Shower Floor tiling Service Value Shipping Returns Quality

“DO NOT SHOP WAYFAIR”

Save yourself a lot of trouble. You can't depend on them for delivery or setup. They use FedEx, so it's not their problem when they are 2 weeks late. They use Angi for furniture assembly, so when they cancel 3xs, it's not their problem. Regarding quality, it's all from China, guaranteed to fall apart in 6 months. Call customer service for support or a return, they want to charge you for a return, for example, 75.00 to return a sofa. STAY AWAY FROM WAYFAIR. Learn from my mistake. Products used:Mattress as Im stuck with it. Service Value Shipping Returns Quality

“Ripped off”

Ordered 2 items wayfair quick to take the money but don't let you cancel order when it never shows up ….first item i'm told they didn't have but still took money 2 weeks prior second item hasn't even shipped in over two weeks yet they refuse to cancel and refund … they are rip offs and sell stuff that they don't even have and it's always oh so sorry … Tip for consumers:they are extremely deceptive when giving you delivery days it can run into weeks with items not showing and items damaged Products used:cabinet Service Value Shipping Returns Quality

“Power recliners”

We bought two power operated chairs from WAYFAIR, on Feb. 28,2024. Received them around March 3-4,2024. They worked great for 5 mos. First my husbands chair stopped working it is froze in the upright position, two weeks later my chair is stuck in the downward position. The motors do not work. We are 87, and 85(me) not very internet savvy. Thank goodness we bought the complete 5/yr warranty. Phoned Wayfair, they do not warrant anything after 30 days. Common sense--who would think after 5 mos. They would stop. I have to say C/S was very kind and helpful, but could not do anything else. Wayfair sold the warranty first to SquareTrade.com than to Allstate.com. Their C/S has been very helpful, after much emailing, calling, uploading documents we got a date a repair tech would be out Aug 26,2024 at 11:30, am, He never showed so I phoned the warranty co again, spoke with a supervisor and she tried to phone him, he did not answer for her either. She said he probably would not be coming after all. This is a health issue for me, I have heart problems and need to elevate my legs. Cannot do that now and have been in a lot of pain due to the swelling of the legs, feet, body. I filed with the B&B, and am thinking of contacting small claims court. We have purchased two chairs before and so far had no trouble I do not have the strength to check out retail in person, I rely on AMAZON a lot, (they are unbeatable.) I am so frustrated with Wayfair, I AM WARNING OTHERS DO NOT BUY ANYTHING THAT IS ELECTRONIC. They sell inferior products and their is no backup plan. Tip for consumers:would give 0 stars if you offered them. A WARNING TO OTHER BUYERS DO NOT BUY ANYTHING ELECTRONIC Products used:2 power operated recliners Service Value Shipping Returns Quality

“Nightmare”

My order was cancelled without my knowledge. After waiting for 2 weeks and not receiving a single item in the order, I decided to check my account and guess what all items cancelled and no one bothered to inform me not even through email. I also bought a cover for a sofa May of last year. Up till today the item has not been delivered and to make matters worse I moved into another province called customer service to update my address. About 4 months or so after the call to change address I checked on my account and the item had been shipped to the old address. Mayfair said its too late they can't change address FedEx has to; yet the delivery date on my account keeps being pushed back. Their customer service is something else - I was politely told to F O For piece of mind avoid wayfair like the plague Service Shipping Returns

“Terrible”

What a joke. Ordered an item. They won't ship. Every day they push back the estimated arrival date. I figured out what is going on. It's an illegal bait and switch. Advertise a price, suckered you in to buy it, then not ship and try to trick you into reordering at the higher price Products used:Joke Service Value Shipping Returns

“Scammers”

Totally misleading listing that resulted in an ordering wrong product. Horrible return policy and customer service is pathetic. 1st time ordering from this garbage of a site and will NEVER ever look at them again. Too many options out there to deal with this pathetic excuse of a company. Products used:filter Service Value Returns

“Junk”

Purchased 3 beds from here and they all broke within a year. Bed legs snapped off which caused the side rails to break. Kids beds suffered broken legs and mattress support slats snapped. Recieved a recall notice last month for being unsafe. Too late, they are already in the garbage. If the dollar store made furniture, it would be this quality. Will NEVER purchase from Wayfair again Products used:3 beds. 2 single and 1 queen Value Shipping Quality

“The worst online buying experience with Wayfair”

I would call Wayfair the "Website harrassment expert". They bombarded you with unwanted emails. They called me to upgrade to "Wayfair Professional". Too pushy, too annoying. And even after I unscubscribed, they kept sending me emails. They stopped when I threatened to write a bad review. Not cheap or even affordable. And just to make sure this is an authentic review, here's the order number: Order # *******292.

“AliExpress quality more expensive...”

It's like buying AliExpress but more expensive... Quality is not there and electrical appliances are illegally certified from China and does not comply with USA and Canada official CETL certified or cUL. Poor supplier background check and incapable of fixing the problem.i had to return 8 ceiling fans for uncertified but came up as certified in Wayfair Tip for consumers:Don't buy Products used:8 ceiling fans all uncertified under north america electrical code all fail so none was usable Service Value Shipping Returns Quality

“Ordered shower door, never came”

Ordered a shower door ($900.00+) on March 13, was told delivery would be March 16-18. Contacted them on delivery date, said it would be two more weeks. Now April 4, no door. Contacted them and was told it was never shipped. Now have to wait 3-5 or 10 buisness days. I want money back.

“Bed not up to standers”

I order this bed October 27 and it was delivered on Nov 3 and as of the 7th the bed still did not rise to height and I had a neighbor TAKE A PICTURE AS i AM LEGALLY BLIND I was sent a return at my cost letter. Oh really not doing that. It's total garbage and all I want is my money back. Contacted Wayfair as to return and my money to this date I am still waiting. If they want the bed back they can pick it up its in the garage as it not useful. I am sleeping on my box spring at the moment as I need the refund to get another mattress. I am a senior on limited income, paying off something that was substandard. The middle of the bed is very hard and in a lump, the top and bottom are not fully expanded.Received in damaged box. My invoice says returned. Wayfair where is my refund Service Value Shipping Returns Quality

“Mirrors”

Purchased 2 mirrors that were going in a bathroom to be installed on the same ceramic wall. Mounting Brackets were off by 1 1/4". One mirror was 13 1/4" and the other was 12". It would not have been an issue mounting them but the contractor assumed they were both the same. Now they've discontinued the mirrors and there is no way of fixing this. Wayfair just said sorry for tre inconvenience. No sort of compensation or replacement was offered. This is a manufacturing defect and all they said is that it friends on the manufacturer. How is the consumer supposed to know that! Service Value Returns Quality

“BEWARE Worse Price Policy”

My first time deal with the Wayfair.ca online company and already received the worse service. Order placed within 24 hours and then found the price dropped on its own website. The company telling me they do not offer price adjustment so is my bad. And welcoming me to return the item if wished but I have to pay for the return. What kind of company is this? Today online business should focus on service but this company is giving up the chance to hold a new customer but instead no respect for what you are feeling. It feels really BAD when someone making you feel foolish! NO RECOMMEND TO wayfair.ca nor wayfair.com 1 STAR! Tip for consumers:Think again before you pay for it! Products used:Wallpaper

“Poor customer service on big ticket items”

I purchased a couch set in 2021 with 5 year warranty. Full of snags and was denied coverage or an opportunity to make it right with Wayfair after my claim was denied. One should not have to replace a couch every two years. Poor craftsmanship, poor customer service. Never again. Products used:Couch Service Value Returns Quality

“Unexpected order cancellation”

I order a mattress 3 weeks ago during boxing day sale. Paid for the order, paid extra shipping fees (despite their misleading advertisement claiming free shipping for orders over $50). After 3 weeks got their email stating my order has been cancelled and monies will be refunded! You guys have ruined my boxing day. Had I have any idea about your business, I would have gone for some other business for my shopping. Its just a cancellation for you guys, bit for me I am losing almost $350 as I will end up paying full price for the mattress. Pathetic service, misleading advertising and zero customer care: this must be the tag line for your business. Service Value Shipping Returns Quality

“Vanities”

I bought two vanities from wayfair the first one I was satisfied with but the second had a gouge out of the sink and a few other marks on the vanity, the drawer are hard to open and they did nothing and now the top has stains that I can't get out, as far as I'm concerned it's a piece of junk and they should of given my money back. Wayfair if you want to charged those prices you should have better quality. Very upset with this product, you have lost me as a customer. I think your customer service stinks, I'm not the kind of person who wants something for nothing but I do want quality when I pay that much for an item. I don't know why I waste my time with reviews nothing ever get done about. Thanks for nothing.

“Damaged item with no help!”

Terrible…. I just received an hour ago a damaged safe in 2 places, I paid Wayfair $100 for it, and when I called to tell them of the issue and figure out a return/refund the lady rudely told me my account has been closed and I am stuck with the damaged item. I just spent $3500 at Wayfair for my office furniture without returning it and spent $2500 buying a bed and dresser from them, without returning it. The girl acted as if I was committing fraud for not wanting a damaged safe for $100 and told me I should buy locally from now on and simply said my account is closed and Wayfair no longer wants my business. Wow! Value Shipping Returns Quality

“Horribly slow shipping, confused updates”

First they said if I signed up for their emails I would get 10%. Waited several minutes, no email. Placed my order, then got the 10% off email. Sounds like a scam already, not a good start. Ordered one item 2 weeks ago. Tracking shows the item has moved to a nearby location but is still sitting there one week later. No idea when it will get here. Received shipping updates saying it had been delivered somewhere in Kentucky. Asked customer service and they said I should not have seen that, it was an internal transfer... Regretting this purchase. Should have paid a few dollars more to buy it elsewhere.

“Wragby 5 Piece Outdoor Sectional Seating Group with Cushions”

I purchased this outdoor furniture and had 2 pieces defective. Wayfair sent two new pieces... excellent customer service. Over All I am happy with the patio set. The reason for a 3 star is this product is cheaply made I had to serge sew all the pillow slip covers or use and washing will separate the seam. I do not recommend this product. For the money I paid and the work I had to put into saving the cushion covers from falling apart. Service Value Shipping Quality

“Good Customer Service”

I purchased from wayfair.ca for the first time and looking at the bad reviews after, I was hesitant and scared I may not even receive my purchases. Contrary to those bad reviews, my shipments came fast and although it was the wrong color, I called and received great customer service! My problem was rectified and acknowledged right away. I was completely satisfied and I would definitely purchase from them again! And their selection is huge! Two thumbs up!

“Wow is all i have to say”

I use to love wayfair and had purchased a few things from them! Over the years ive noticed 3 things: 1- when you write a product revièw if its really bad it doesnt get posted. 2- they truelý are over priced! I dare you to find something on way fair and google that exact product 95 percent of the time you can find it cheaper else where 3- they falsely advertise. Type in google What your looking for and they will claim everytime its on sale For these reasons im no longer a fan of shopping there Service Value Shipping Returns Quality