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DO NOT USE WALLY PARK! If you pre-pay they WILL NOT refund the money if you have to cancel. We tried many times to cancel and, due to a problem with their app, we were never able to get on to our account or to reach a live representative by phone, which they apparently do not even have. So we lost $103. We are long-time users but will never park there again.

Our flight was cancelled, so Leon Harper took us immediately back to our parked vehicle and pleasantly told us how to take care of getting the same service the next day. He made the experience quite seamlessly!!!!Thanks Leon!!!

I had to cancel my reservation because my trip changed…. For 2 full days before my parking reservation I tried to cancel!! I tried online multiple times…. Site wouldn’t accept my cancellation. Phone calls not answered, emails not answered!!! No chat!!!I even got up at 4:00 am to try to cancel before my 7:00 reservation!! It is IMPOSSIBLE TO CANCEL A RESERVATION ONCE YOU MAKE IT!!! BEWARE!!!!They owe me $97. Plus change!!!! RIP OFF!!!!

Very professional and friendly staff. Clean lounge and convenient parking lot.Availability of shuttles at the parking lot is almost immediate and at airport within 15 minutes (even at night times).Shuttle staff are mostly friendly and never had an issue.Wally park do offer discount coupons that saves some money.I have only used the covered parking at WallyPark at Atlanta Airport.

Pickup was Miserable for Self-Parking lots.I texted for a shuttle and then called to followup with call center assured me that a shuttle was on the way. Talked to one of the WallyPark Garage drivers and was told they would send a shuttle. WallyPark was the only one that did not have a regular shuttle going to the Self Parking, but there were 8 shuttles to the Garage. Just a miserable experience. One of the drivers Abdul agreed to take us to the Self Park, after dropping others off at the Garage.

Great experience overall except for the driver who picked us up when we returned to Chicago O’Hare. We had my 84 year old mother with us along with her walker and luggage. He made absolutely no effort to help us board the shuttle or get off. Not the type of service I have experienced previously with other drivers.

We parked here for 8 nights in late September. Overpriced and undersrrved. Dedpite texting we esited 45 minutes to be picked up seeing shuttlrs for vitually every other setvice pass us while waited at the designated spot. Never again!

In recent months the customer service has went downhill. The entry point ticket machine is often not working. When returning at the airport one waits upwards of 30 minutes for the shuttle even after texting or calling the office for pick up. The drivers recently told us that they won’t be dropping us off at the airline stop and instead will be three rows /lanes over for us to carry our bags. Wallypark was my priority parking spot in prior years but I’m looking at other locations with more consistent service in Denver.

I have used Wally Park for a while now. From my experience, the location here in Atlanta do a great job of getting you to the airport. The issue sometimes is getting picked up. My most recent experience, this was not an issue. Evelyn Nye was waiting when I arrived at the pickup location. The bus was nice and warm and she was thoughtful about dropping us off at our vehicles, since it was super cold out. Many thanks.

I have used this service 4 times and every time it has taken 30 minutes to an hour to get picked up when 5-10 minutes is what is promised. And they don’t answer their phone and refuse to make it right. Then when it finally came it was completely full and there was no room to sit and the driver almost got in an accident and threw all the passengers toward the windshield.

I always trust my Tesla to WallyPark Valet Premier Garage parking, and I have never been disappointed. The staff is very careful with my car and responsive to any queries or concerns I may have. They go over and above to provide excellent service. And, another huge plus, they have frequent shuttles to and from the airport. I highly recommend them.

Wally Park is an easy, convenient, and economical option when you need to park your car while away on vacation. Courteous,friendly, helpful staff. Their shuttle runs every 5 minutes so it's always quick in and out at the airport. Highly recommend.

Everything things to function very well, although I was disappointed to have to wait 35 minutes for a shuttle bus to pick me up from the LAX terminal. I saw buses from some other lots come by several times while waiting for WallyPark.I will definitely try them again--this was the first time I used them, and the shuttle bus problem could be a one-off. Stay tuned for a future review.

We recently used Wally Park by the San Diego airport, and Michael Boykins was our shuttle driver from the parking garage to the airport. Michael was kind, courteous, and very helpful. We really enjoyed our drive with him, and he had lots of great information for us. Based on our experience with Michael Boykins I would highly recommend Wally Park in San Diego!

This was the 2nd time in a row, we had to wait extended times for pick up by our car and at JAX; when the competitor’s vans had 2 or 3 pass you while at the curb. Drivers do not assist getting bags on the vans anymore, so I do not tip them. On the last 5/15 return to JAX ~5PM, this particular driver ask for my card and took off before I got to my seat, drove 50+ mph back to Wally Park, slammed on his brakes at stops. Wally Park I am a former customer!

Horrible customer service. Waited over an hour for a pickup at the international terminal. We were lied to multiple times about a shuttle being dispatched to pick up our family. When the driver finally arrived, he was rude. I would NEVER park with this company again. We are very patient people and it takes quite a bit for me to be willing to post a negative review of a company.

We always try to stay at WallyPark and are always pleased. This stay was more than satisfactory due to the exceptional service by your employees David, Marco and Nikki. Upon our return or battery was dead and they went above and beyond to get us back on the road. When I asked how to compensate them I was told to just drive careful going home.What could have been a long night after a long trip ended in a positive light due to these employees. Great Job!

I made a reservation to park on my last trip but when I got there, I was greeted by a large sign saying there was NO PARKING and the attendent said they were full. As Seinfeld famously said, "I don't think they understand how reservations work". To make matters worse, they charged me for the full amount and haven't responded to emails or phone calls to get a refund so I need to dispute the charges with my cc company. Their service has been getting worse in the last few years and after this, I am done parking at WallyPark and suggest others avoid as well. Shout out to SeaTac Park who was able to accommodate me at the last minute

This place falsely represents that they send a shuttle every five minutes and we waited over 20 minutes for a shuttle, and my boyfriend didn’t get on the shuttle because there is such a huge surge of people trying to get on, and now I’m stuck going to the car without him and without his car key, I will never take Wally park again! We also saw the parking spot shuttles drive-by - at least five of them before we even saw one of these terrible Wally shuttles! Further, on the way out here, they were disorganized, and we waited a while to get on a shuttle to get to the airport.

If you have another choice, take it. We arrived into ATL yesterday, followed the instructions to text the shuttle at bag claim and still had to wait for about 25 min for a pick up. While we waited, multiple shuttle buses for the competition passed us waiting, repeatedly. All the other remote parking companies had shuttles come by every few minutes, sometimes 2 waiting to pick up customers. Meanwhile we waited and waited and waited. I would share a photo below but there is nothing to share. Spend a little more and pick anyone but WallyPark. This was my first and LAST time to use WallyPark.

“Choose any place but WallyPark”

If you have another choice, take it. We arrived into ATL yesterday, followed the instructions to text the shuttle at bag claim and still had to wait for about 25 min for a pick up. While we waited, multiple shuttle buses for the competition passed us waiting, repeatedly. All the other remote parking companies had shuttles come by every few minutes, sometimes 2 waiting to pick up customers. Meanwhile we waited and waited and waited. I would share a photo below but there is nothing to share. Spend a little more and pick anyone but WallyPark. This was my first and LAST time to use WallyPark. Service

“Overcharged”

We were charged $12.95 (plus tax) per day online and when we were leaving their ORD location we saw a sign on the wall saying the daily rate was $10.95. When we came back, the same sign was there saying the rate was $10.95. We talked to the customer service rep on site and she snidely told us it was a "old sign". We were left feeling that we'd been cheated - advertising one price then charging us a higher price seems to be immoral if not illegal. I contact their customer service, they didn't get back to me for over a week then offered us "100 points" that we didn't want. There are plenty of other parking options, I'd suggest avoiding Wallypark - we will be in the future.

“CRAPPY CUSTOMER SERVICE”

Shuttle driver wold not take me to my car when I stated I did not have my claim check... The next shuttle driver said to me when I asked him the question " what happens if I lose this?' he just said OH we will use the computer to locate your car. So to the fist shuttle driver, How would you feel if some one left your mother standing in the cold for and additional 10 minutes simply because you are stupid OR lazy... I can not recommend this place and I WILL NEVER USE THIS PLACE AGAIN... wont hurt them cause there lots are full, but I refuse to give MY money to a company with such $#*!ty customer service...

“DO NOT USE WALLYPARK!,”

I WILL NEVER, AND I MEAN NEVER USE WALLYPARK AGAIN…EVEN IF ITS THEIR FAULT, YOU WILL NEVER SEE A REFUND! EVEN THE BBB COULDNT MAKE THEM PAY WITH PROOF, VERY SAD, THEY ARE NOT THE ONLY PARKING PLACE…CHOOSE WISELY! Tip for consumers:PARK AT YOUR OWN RISK! Products used:Parking Service Value Shipping Returns