Is vortexair.co.uk Legit?

Been considering ordering a bladeless fan for a while and decided on Vortex based on price, and reviews. Did consider Dyson but their prices are silly. Ordered on Sunday with delivery expected Monday. However, due to multiple issues with the delivery company DX, it has finally been delivered today (Friday). Annoying that it took so much effort to arrive but there we are. Anyway, I read reviews say the fan heats up a room in seconds or minutes. I would say I disagree with these. I turned the fan on in my small ish bedroom while I am working from home today and timed 20 minutes to see how warm the room gets with the fan on the full heat setting and speed. The chill had disappeared but after a couple minutes I ended up putting the fan back on as I felt this was needed to keep the warm warm and for the temp to stop dropping. Hoping to not have to rely on central heating and instead move the fan room to room but whether it will prove to be cheaper running this constantly as opposed to whacking the central heating on its too early to say. Then again it’s not marketed as a central heating replacement so. The fan is also noisier than I thought it would be based on reviews I read before purchasing. Would definitely need it as far away from the sofa as possible if watching telly else you’ll have to ramp up the tv volume. Also wouldn’t be able to have it on the high setting if in the home office on a call. I like that it’s a heater and cooler so should be handy in summer. Would have ideally purchased the 3-in1 with the air purifying but that is out of stock sadly. I can’t say right now that this 2-in-1 is worth the £129.99 paid (£139.99 normally but with £10 off first order) but I will review my review in a weeks time and change this last bit if it has proven to be value for money.

Great product which heats the room nicely and quick delivery after ordering. Very satisfied.

I bought the vortex air heater/cooler fan as I’m working from home and don’t want to be heating the whole house when I’m sat in one room most of the day. I like the bladeless style heaters as easy to keep clean, avoiding the smell of burning dust. It heats the room quickly and efficiently. It’s not silent but I wouldn’t expect it to be, it’s not a radiator. It’s a sensible price and looks good, only didn’t give it 5 stars as I’ve not really tested its cooling capabilities yet, it’s too cold for that at the moment.

I ordered an Aurawave hot & cold fan from Vortex which was delivered quickly. It proved to be unsuitable for use in our conservatory, as the temperature display wasn’t bright enough. However, I was really impressed with the customer service provided by Mandy & her team. The fan was collected very promptly and a refund issued the same day to my card. I wouldn’t hesitate to recommend this company and will certainly look at their products again should the need arise.

I've purchased both fans and air purifiers from Vortex. All well built, well priced and speedy delivery. The reason for it not being 5 stars is that the filters in the air purifiers don't last as long as I'd like and are difficult to get hold of.

Ordered a tap water filter that attaches to the kitchen sink tap. Worst product ever, leaks heavily and the troubleshooting part of the installation guide makes references to part names that are not mentioned elsewhere / explained anywhere else in the whole installation guide. Wheres the use in that? Waste of £40, you’re better off buying a Brita filter jug.

We are pensioner's and need to be kept warm. Yesterday 20/11/2024 our VORTEX heater stopped working and was just out of warranty. My wife phoned Vortex for any help and to say that they helped is unbelievable. Less than 24hrs we received a replacement at no cost. Can't thank this company enough and especially Mollie who dealt with our problem.

We bought a Vortex Air fan that blows hot and cold air. It’s absolutely amazing so we bought another one. It gives you instant heat and warms up the room so quickly that we have not needed to turn on our heating yet and it’s November. It’s extremely economical to use so there’s no worries about the expense of the central heating costing a fortune. We will be purchasing a further 2 more.

We use this as a heater for our garden room and it does a great job at heating the space quickly. Tahn in the customer service team was really helpful in sorting an issue we had - would definitely recommend.

My fan broke down and the customer service was very friendly and efficient. I sent in evidence and they refunded without a quibble. Very good service.

I have the Vortex Blaze Space Heater and it performs better than any small space heater I've experienced. The ceramic element takes no time to generate heat and the swivel and tilt means that my living room loses its chill almost immediately. The remote works well too. Excellent customer service as well.

I couldn't believe the low price of a fan that heats and cools, the Vortex Air Pro, Bladeless Tower Fan (Heater & Cooler) is a bargain.I was a bit hesitant to buy one because I thought "I can't be top quality at that price". I'm glad to say I was wrong. At the very first use of the Vortex Air Pro, I hopped back online to order another one for our bedroom. The fan (cool and hot) is quiet. It has several different cooling and heating strengths, it osscillates, and is positionable in many different angles.Recently we've had to contact customer service (due to me dropping one of the fans). They were so helpful a managed to resolve my problem.If you're after a fan and heater combined look no further than the Vortex Air Pro - Bladeless Tower Fan (Heater & Cooler).

Purchased the vortex air pro earlier in the year. Now the colder weather has hit it's been a godsend working from home. I can heat the room i am working from in a matter of minutes rather than using central heating and heating whole house and wasting money. Remote control so I don't even have to move from my desk to adjust is fab.

Just purchased the vortex heater /fan I find to be very loud and even louder on it’s highest setting, it’s a shame really as it’s in a small room and the TV meds too be turned up high but still not what you want

Bought heater/fan almost a year ago. Big discount being offered, and after comparing the energy usage between this product and the famous one, bought the Vortex one. Been used at least 4 days per week, no problems at all. Would definitely recommend!

During a recent move, the removal company misplaced the base of my Vortex Air Pro. I rang customer services for a replacement; they were very helpful and replaced the base free of charge.

Bought a votex air pro and it does a job, but I'm sure you could find a heater that does a better one for less money. Seems quite cheaply made. One particularly annoying thing is it does not save your settings, I nearly always use the same settings but every time I turn it on I need to set it again. Heats the room quite quickly and is fairly energy efficient. But definitely wouldn't spend £140 on one again.

Given the UK weather lately I decided that I wanted to purchase a bladeless tower fan which has the advantage of having a heater and cooler. I opted for the Vortex Air as it had a very cool design and the reviews were very positive. I've owned this for about 5 weeks now and am absolutely delighted. It cools the room very quickly and the heating element is excellent. Obviously there is a little noise but nothing obtrusive. It also saves on my heating bills. I would definitely recommend this.Sheila Marcial.

Absolutely love this heater/ cooler fan! It heats up the room in the matter of seconds! Would absolutely recommend to anyone

Edit/updateThis Trustpilot review led to a response from Vortex Air although by then I had picked up the phone and spoken to a helpful customer service person who arranged a replacement base which I have now received. The company identified problems with email and contact form communication. The customer service I have received since then has been good.Original 3 star Review: No response when there is a problem.The Vortex Air is a stylish product however the plastic base for ours, which enables the fan to ‘sway’ round has broken. The customer service email is not live:my email with photos bounced back and the ‘response within 24 hours’ contact form has elicited no response twice so far. It would be a simple issue to resolve and the machine was only bought 6 months ago.