Is vividseats.com Legit?

Vivid seats are the BEST ticketing service website. They are the only ticketing site where you earn a free ticket after purchasing 10 tickets. The customer service fixes any issues within 24 hours and they work with you to find a reasonable accommodating solution to your problems. The only issue that I have is all of the extra service fees that they charge on top of the ticket prices. If they could fix that issue, then everything would be perfect.

So i was in a bind with parking and decided to look on Vivid because I trust them and let me tell you, they did not disappoint! First representative I spoke with was awesome and communicated with me quickly! The second representative- same thing! They were able to find me GA parking in a super convenient and easy to get out spot! I will definitely be using Vivid again! Highly recommend them!

So I could receive my tickets and the first agent went through all the necessary steps to trouble shoot. Since it didn’t work they transferred me to Wayne which was amazing and replaced my tickets. The concert was the next day so I was a little worried but Wayne took care of me and I really appreciate it. Definitely feel much better and confident in vivid seats buyers guarantee!!!

So far we have had nothing but great experiences purchasing tickets from this site . I usually have to purchase tickets closer to the event date due to my kids busy schedules, so this allows me to do that without breaking the bank .

There was a cancelled concert I purchased a few months ago, I received a prompt email and was given options on the manner of refund. I started a chat window online and within less than 5 minutes the refund was initiated and taken care of. Excellent customer service. ❤️

I just wanted to say that I’m very very pleased having VV seats and giving all these type of options on person seeing tickets and make it where they have plans for you to purchase

The show was great! All of the artists put forth their best effort! The only issue was that Kierra Sheard’s microphone kept going out in her first set, but she kept singing as though nothing was happening. She tried to overcome it and was phenomenal!

Wasn’t Worth the ticket price to see postcard from earth the technology was absolutely amazing. There are some terrifying escalators which climb dizzying heights to bring you to the upper levels. If you suffer from vertigo I strongly suggest you take the elevators.

Absolutely terrible experience with Vivid Seats. I purchased 6 tickets for an event, and they only provided me with part of my order. When I reached out to their customer service for a refund or to get the rest of my tickets, they were completely unhelpful and rude. They refused to take responsibility for their mistake and didn’t offer any resolution. It’s clear they don’t care about their customers at all. I paid for a service I didn’t receive, and they just took my money without providing any solution. I will never use Vivid Seats again, and I advise anyone considering them to stay far away. Worst ticket vendor I’ve ever dealt with!

Update to the companies response: They are not being honest about the situation. The seller sent the tickets from multiple sites. The first email I received was from stubhub, I accepted the tickets and received an error that the tickets were not associated with my email. I tried everything and still no tickets in hand. Instead of holding the seller responsible, I am out $2k because they refuse to admit what the issue really was, the seller messed up in transfering the tickets. Worst company ever. They hold no accountability for their sellers and screw the buyers out of their refund. Do not use

I accidentally put the wrong email I called the vividseats customer service and they were so amazing!! I been buying all my tickets here always good deals. and they changed my email no problems!

I loved it so much the security was really nice to the audience and the concert was one of the best ones I’ve ever been. The pit wasn’t too crowded and you could move and not be pushed by others, and the venue was a really good venue and I really enjoyed my experience and so did the people I brought with.

The fees are a bit ridiculous especially on top of an already inflated ticket price, but it's all my daughter wanted for her birthday so I paid the high price. Thank you for the 10% off. Now let's hope these tickets are real. We are flying in from Boston!

Amazing show. Enjoyed the pedicab from the parking lot to the Moody Center. It's a great feeling when you enjoy an event and the city lights.

I regularly use Vivid Seats to get tickets and go to baseball games that I otherwise wouldn’t be able to afford to attend. It’s a great service, but if there is one thing I would like to see changed, it would be that all of the taxes and fees involved in a ticket purchase would just be included in the face price as you search for tickets. I always have to account for some overhead in fees for each ticket I buy. Its fees are far better than some ticket merchants, but I think that being honest with the fees upfront is a better choice.

Wayne and the customer service representative before him were super helpful and attentive to my last minute need/request. 5 star service and quality care. Thank you so much team!

Easy to use and easy to pay without lots of clicking. Would like a bit more detail about the specific seating zones

The company will not expect my u.k. model phone number, does anyone know what the code with 079 uk model , as can by a ticket because this situation.PleaseThanksStephen

Conan is not exactly my genre but it was my daughter's first concert. Her and her friend had a great time. The show and and production was very good. It took a little bit to find a spot that was good for us to watch the show from but the view ended up being very good.Skyline Stage at The Mann, the physical venue is just wonderful. When I walked out on top of that hill and saw the city. Wow!! As the night went on I just felt like I was tucked into a grove.I will definitely look into future concerts there just so I can revisit The Mann Center. Thoroughly impressed!

You guys are a lot easier to navigate than Ticketmaster. Whenever I try to get tickets through them I have a hard time!! Then I go to you guys and it's like the easiest transaction. Thank you!!

“HIDEOUS Customer Service Dept.”

Been purchasing tickets from Vivid Seats since 2009; but no more. Tried for 40 minutes to get through to speak with an actual Human Being. Only had but one question that would have taken all of 30 seconds to answer. I shouldn't be surprised; though. Customer Service in 2025 America is all but dead. I'll look some place else to buy Tickets to different events. Tip for consumers:Vivid Seats Customer Service is the Worst. Service Quality

“Dishonest”

I purchased tickets based on best seat availability. I choose my seats and paid what seemed top dollar for them.Tickets were not released until two days before show. Navigating the process to even get tix was confusing. The seats I ended up with were the worst in venue- very last row and tight with no leg room. We could barely see the actors on the stage. I never would have picked these seats. I was so angry and felt completely taken advantage of. Obviously our tix were traded for cheaper seats and resold! Products used:Tickets to Broadway show Service Value Shipping Returns Quality

“Do not use Do not recommend”

Bought what were supposed to be e tickets, they sent paper and will not exchange them for e tickets nor tell me how to resell them if needed. Not worth the hassle. Do not use Tip for consumers:Not recommended Products used:Vivid seat purchase Service Value Shipping Returns Quality

“False advertising”

If you are in Canada: Do NOT under any circumstances use Vivid Seats! They advertise as Canadian dollars and then go ahead and charge it as American and then refuse to refund for them misadvertising! I was quoted an amount all the way across the board until I went to buy something for my kid nd didn't have the money to do so because the USD conversion was almost double what I agreed to. I called customer service and showed them the proof and they sad too bad so sad. Our policy is we are an American company and charge American dollars, even if it says CAD, you should know it's USD. That's an estimate, not your charged price. Tip for consumers:I bought these for my husband's 50th birthday because they were advertised as $204/ticket CAD. Then they charged me that exact price USD and said I must have misunderstood even after I showed them proof their prices are all listed as CAD Products used:Greenbay Packers vs Detroit Lions tickets Service Value Returns

“Do not purchase Vivd Seats ever. Rip off”

I spent 235 of tickets. They never sent ready to my phone. Had proof from manager at concert hall they were never bought. Seats I purchased were unavailable. Never received money back. Save yourself the aggravation of being robbed Tip for consumers:Never received refund Products used:Concert tickets sept 4th 235 dollars. Provided the manager at concert hall number because thise seats I bought were never purchased Service Value Shipping Returns Quality

“Don't click purchase tickets”

Because the website does not confirm that an order was placed, it looks as if the purchase did not go through. If you click again, you have just purchased another ticket. No refund will be given even if you call immediately. The website needs immediate redesign to confirm an order was placed and then direct you to check email. I can't think of any website I have used that doesn't do it that way.

“Would not refund tickets that were double the price”

I do not realize vividseat was a ticket reseller and was not the concert venue. The tickets I purchased was double the price of the venue. Within an hour of purchasing the tickets I tried to contact vivid seats but it was Sunday and they were closed. When the opened on Monday I called and ask for a refund but stated the tickets had already been transferred. They are not following their own policy stating that their tickets are "comparable". "We guarantee that the tickets you receive are identical, comparable, or even better than the ones you ordered or your money back." https://www.vividseats.com/guarantee Service Value Returns

“Warning - DO NOT USE!”

First timer using Vivid Seats (VS). I made an error, I had deleted and trashed the email that display confirming the transfer of seats. I was very patient, I made a total 7 calls to VS, gave them alternative emails, talked to Ticketmaster and MLB Ballpark since VS had requested that they would help me. Both Ticketmaster and MLB told me that i needed VS to resubmit the email of transfer seats so tickets can be displayed on there end. Every time i call VS i had nice people to talk to, but got no solution. Just a complete runaround. Do not use, PLEASE do not use Vivid Seats. I was told even by the other vendors, don't use. Tip for consumers:purchase of tickets lost all funds Products used:nothing Service Value Returns Quality

“Warning! Do not use to buy or sell!”

I tried to sell tickets on this site a few weeks ago. There was a problem with the upload of my tickets, so I called Customer Service immediately after I received an email telling me my transaction had been canceled. They said they could not help me because they could not verify my account after I gave them every piece of personal information I had. I just received a charge for $360 dollars on my credit card. I called their customer service again to have them reverse the charge and was told again they could not verify my account and I would need to dispute the charge with my credit card company because they could not help me. This is a fraudulent company. Do not buy or sell your tickets on this site! Service Value Shipping Returns Quality

“Avoid it please. Overcharging you by 100$ just for 4 tickets!”

Horrible customer service, overcharging and fraud company that steals your money right in front of your eyes! Let me tell you what exactly happened: I got 4 tickets (etch 47$) through Vivid seats. The total charge became 261.64$ at the end. When I got the ticket's pdf, the price on tickets was actually 30$ only. Vivid seats not only overcharged me for 17$ for each ticket (total 68$ extra) but also charged me 10$ for delivery (just an email) and on top of all charged me 63.64$ for service fee. For those 4 tickets that I should be charged something around 150$ with the service fee, I paid 261.64$. This means they overcharged me about 110$ with no reason. The story did not end up here! When I asked for cancellation, the Indian outsourced customer service representatives who could not speak English well, refused to connect me to the manager and said that they are not allowed to cancel, or connect me to a manager! AVOID this company, please. If you dont want to get robbed. Tip for consumers:Avoid Vivid seats. Please. Products used:Tickets for shows Service Value Shipping Returns Quality

“Horrible!”

Terrible company! My concert was postponed/rescheduled twice. One of the artists cancelled all together and replaced. Vivid seats will not refund. For a company that charges a 329.00 service fee on top of the ticket cost their service absolutely sucks. Customer service reps are basically robots. Do not buy from this company! Scammers. Look online very low scores on multiple review websites. Tip for consumers:Horrible! Products used:Tickets Service Value Returns Quality

“Buyer Beware”

12/23 Headed to a concert. Decided to purchase online. I googled it and vivid seats is what came up. The parking was $80. I made the purchase thinking this was how you had to pay. We get to parking garage. Parking was $40! I payed $80. My bad, I'll use the tickets I paid for. They would not accept vivid seats as payment. We had to pay again. Vivid seats will not give me a refund. Life is expensive enough, with out being cheated by this company. Products used:Was not able to use it Service Value Shipping Returns Quality

“No tickets received”

I bought tickets through Vivid Seats. They charged my credit card. I received an email link to download the tickets. When I tried to download them, I received a message that the tickets were already down loaded to another email. I've been emailing and calling Vivid Seats for days. All they say is maybe they went to a different email, maybe you have 2 Ticket Master accounts, maybe someone got into your email. None of these are true. Instead of just guessing they must have a process to handle this. Computers can track anything. They told me that they contacted ticket master and were told the tickets had been downloaded. When I contacted ticket master they couldn't find any downloaded tickets. Products used:None. I didn't receive the tickets Service Value Shipping

“Horrible Experience”

Ordered Broadway play tickets on 11/30 for 12/27 event. One seats in Center mezzanine rows B - D. Promised digital delivery by 12/25. Arrived 12/27 but for rear orchestra row Q. Different seats, inferior. Tried for refund. 6 long sessions with online chat, all terminated by them. 2 30+ min phone calls that got terminated by them. Wasted 3 hours over all. No consideration or resolution. Clearly, they try to win a war of attrition by making it very difficult to get reasonable service. They reserve the right in their sole judgment to deliver tickets other than the ones you bought. That's bad but worse is the dismissive and rude treatment you get when you have an issue. Horrible service by an amoral company that cannot be trusted and certainly should not be publicly traded. Short 'SEAT' and take your ticket business elsewhere! Service Shipping Returns

“I paid them for zero customer service and No tickets,,,, BEWARE!”

Purchased NFL exhibition tickets weeks in advanced and was charged thru PayPAL. Days before the game I waited for an email confirmation and never got one. Hours before the game I tried using their customer service line and got no response on line or by phone. Now I'm requesting at least my money back. And downloading the app does nothing to confirm your tickets.The only emails I keep getting from them advertise more NFL games. Who runs this scam operation!?

“Criminals”

While customer service is very quick to respond, this platforms offering is criminally bad. I am down 300$ and they offer no reasonable solutions despite 8 months advance notice for a show who's tickets are not even available to buy yet. I would advise that people do not use this site. Tip for consumers:Do not use this vendor Products used:Ticket for Theatre

“An awful experience with Vivid Seats”

I've used Vivid Seats a couple of times now, but my last experience by far was the worst. I ordered tickets for a basketball game 2 days before the event - and was guaranteed that the tickets would be delivered on time. Come to find out there's absolutely no guarantee at all, 90 minutes before the game I still had no tickets and tried to reach customer service...but they were closed (no number to call, no online chat). When I finally talked to someone they told me my order was confirmed so there was nothing they could do - an absolute joke. Do yourself a favor and just use TicketMaster, may be a little more expensive, but you'll actually get tickets you pay for. Service Value Shipping Returns Quality

“Worst ever tickets seller”

Worst ever tickets seller, I bought seats worth $113 center-right and in front section, they sent me seats worth $64 way far to the right (next the wall) and way far behind. When I called, after so many tries, they said sales are finals and I can sell tickets on google, what a thieves, I called my bank with all screenshots I have and they will take it from there, I'm sure I'll get my money back but wanted to give you all heads up as I think some won't be able to get their money back. Bottom line: advice; Don't buy from those thieves. #******* Products used:tickets Service Value Shipping Returns Quality

“Ticket link error and zero help from Vivid”

I purchased 2 (expensive) tickets to a show and the link they sent multiple times didn't work. Got error after error message. Over a week and 4 tries with live chat and finally a resolution. Lost out huge as plans changed and had only a few days to resist tickets due to delivery delay. No accountability from Vivid and generally unhelpful and rude customer service. Clearly a company only in it for the fees and not their customer's satisfaction. Never again. Just buy from Ticketmaster and save yourself the headaches. Tip for consumers:Go to Ticketmaster Products used:Tickets Service Value Shipping Returns Quality

“Stay away from this service!”

Stay away from this service! They charged a $140.00 service fee. When your service is horrible and cost more than your tickets that is bad! We didn't receive our tickets until two hours prior to the event and the location was a tow and a half hour drive for us so we were very concerned we were not getting our tickets. In the end you are better off buying from Ticket Masters or a shady dude with a trench coat in an alley.

“Refused to credit on late delivery/rude Cust service”

Game, parking was supposed to be taken care of for us as I am handicapped. As we got into the line we've realized we didn't have tickets and since they had a refund policy if we don't receive tickets in the time, they would refund. So I ordered the parking ticket. $54 yes you read that right. Again I am handicapped and I just needed to get into parking. 25 minutes went by and I still had not received confirmation and delivery of my ticket. We were kicked out of line but the only way we could stay in line is to pay cash. Mind you the place was packed. So I paid cash and plan to ask for a refund. They won't even listen to you and they definitely don't refund and their customer service people are rude. Maybe they have something against handicapped people, I just don't know

“Purchase experience”

I rec'd an email to get a 10% discount. Clicked through links on email and it would not apply. I ended up calling customer service and she mentioned a minimum however the email does not mention this anywhere that i could find. Clicking through email links I still didn't see it. I spend over $100 on 1 ticket and she claims there is a minimum. I do not see that anywhere either. And WHY would you send me an email w/discount that was not usable bc it was obvious what price point and buying only one ticket? False advertising...? YES i bought the ticket bc as you know, what choice do we have if we want to go to the show. Very frustrating, however, Arden L was very nice. I didn't try to question her more than once as she is just the middle person. :(

“Ordering over the phone was a breeze, but links to accept tickets did not work.”

Calling back the number and following the prompts for help with an already placed order did not get me anywhere. I had to use the chat button, but I prefer talking to a person over the phone. The issue was resolved via the chat. Now, I am hoping the electronic tickets work without any problems on the night of our event. Richard who helped me buy the tickets over the phone did an excellent job.

“Good Service”

Vivid has good prices on so many event, but what even better if you need to contact a sale person and speak in person they are available. Unlike Ticketmaster. This will always be my first pick on buying ticket.

“Very good customer service”

Bought some tickets recently and Matthew did a real good job. He was very helpful and polite. Answered all my? The best he could. Still not 100% certain how these GA tickets are gonna work though. We'll see.