Is victoriasecret.com Legit?

Not even deserving of 1 star.Ordered 3 items back on the 8th September 2024 but only 1 item arrived with packing slip identifying 1 item. Countless back and forth with Camila from customer support still without a remedy. It's been 6 weeks dealing with incompetent Camila and im tired, frustrated and extremely disappointed. The matter has now been forwarded to NSW fair trading. Please think twice before ordering online from this mob.

I have been trying to order 7 items on the website for 2 days - I'm in Europe - my husband is in the US and I want to order items to be delivered to his hotel. I can't even open an online account at this point - it never explains why I can't check out or open an account. So frustrating. I expected this to be slick service - surely VC can cope with overseas orders and shopping in different countries. Awful shopping experience. Have wasted so much time trying to spend over US$300. I haven't been able to order ANYTHING...how can you make it this hard to spend money on your products?

I placed an order for 2 bras, 1 thong, 1 gorgeous corset. They canceled my thong. Shipped my purchase late. I had everything in my package but the corset. They also threw in a free pair of Large granny panties for me. 😆 WHY!? I am a size small. Ridiculous! My next order will be here tomorrow. We will see what's in this package. 🙄 I had to get a replacement order for the green corset. Still waiting for it to ship. This SUCKS! What is going on with you Victoria secret?????????????? 😳 It's a shame too because this was a petite store for small size women. Now anything goes. Can you walk into Torrid and find petite?!?! Just saying...just saying...now we are thin shaming? Interesting. Healthy too.

I have always been a fan of Victoria's Secret bras; specifically, Body By Victoria. Have been purchasing them for at least 20 years, mostly in store but some on-line. Recently moved overseas and had not ordered for about 2 years. I did this year and was disappointed to find the quality of the bra has declined. $50 for a bra is expensive, not sure if i will order again. Thank you.

Worst company. Product has been going down hill stitching falls apart fast. Don't be 1 day late on payments because they will charge the crap out of you. Thieves is what I call them. I paid my bill one day late not thinking about it my bill has been charged an additional 85 usd more. RIDICULOUS!!! There are better product than this. I am canceling my card my account and I will NEVER BUY FROM VICTORIA SECRETS AGAIN. I WILL SHARE THIS TO MY FACEBOOK PAGE AS WELL. VS SUCKS!!!!!

I placed an order on July 19, 2024, with the order number VSTH00043705, and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items.Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items.I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated.I hope this review helps others make an informed decision before ordering.

My daughter and I were at your store this past Sunday of long weekend. Service was awesome from minute we walked in. I bought 1 bra and my daughter bought 4. While in fitting room Catherine helped us 4 times. Shout out to very helpful and friendly staff😊😊

Poor service. Whilst I like the quality of some of their products and the range of products available, the online service is dreadful. I waited over 8 weeks for a size exchange on a pajama set that I ordered. I have just placed an order expecting it to be delivered within a week. I have received an email saying that due to high demand there will be a delay on delivery. They have not provided a new expected delivery date. This is the last time that I will place an online order as VS clearly unable to deliver as advertised.

I love Victoria Secret! I haven’t yet had a problem. I remembered I’ve returned a product once not knowing I’ve returned past its date. I contacted the support and they had refunded me. I’ve been buying them over the years. The quality doesn’t always match the price but I do get them on sale. Great costumer service, cute products and flexible in bra size. It’s not easy finding a band size 28-30.

I was sent an incorrect item. Customer service instructed me to send it back to them and said they’ll cover the shipping fee since it was a reclamation. After I had done this they “conducted an investigation” and claimed that the item was not incorrect since they had now changed its picture on their website. Initially they refused to refund the shipping fee (30€ to send back a 34€ product) even though I provided them with evidence of the picture being changed. There was also other hassle with the matter and it took all together 10 emails on my part to get the situation solved.

I received damaged bras. The customer service said I need to ship them back and they will cover the cost after. After reading the reviews I decided it’s not worth the hassle, I was not ready to loose €60 in product and €30 in shipping.. I will just never order from them again

I recently an email for me to call Victoria Secret. They informed that they have been charging me late fees of $ 50 I wasn’t aware since I never got any notification in my mail or email and let her know that. I spoke to the supervisor name Lisa and asked her to if she would remove the late fees of $50 since she was only able to remove $15 which is nothing. As I mentioned they never informed me that my account is late. BS. And not only I had to pay the late fee of 2 months that will trash my credit score. Be ware of their credit card and customer service is poor. And I had closed my account.

Very poor quality of materials for knickers, only 2 out of 5 pairs ordered are reasonably good, I am size 8 and pants very loose, thin material and probably will get worse after washing them. Quite expensive for poor quality, very disappointed as used to be a good brand. Part of first order was cancelled too and no date for sending replacement.

My order never arrived G000276981 not even possible to track. Customer support do not respond at all. What is going on with VS, 170€ is wasted for nothing. I loved this brand and couple of times ordered online before but i will never do it again.

incredibly slow shipping....ordered a slip for a friend and they sent the wrong color...would take another 10 days to get the replacement. are you kidding me? that's making a customer satisfied? took 9 days to get the wrong item. 3 weeks...their customer service is obviously overseas and are like a box of rocks....returned the order and cancelled my credit card! Fool me twice; shame on me!

Hi Victoria's Secret gosh your a hard lot to contact.Over 2 weeks ago I received my lovely order. 10 items ordered, packing slip stated 9 sent…only 8 infact were sent. Packing slip showed no inventory list, no details of who packed it just a simple “9 items sent “I’ve been waiting ever so patiently for “ the resolution “ to this which the lovely isai in customer care promised me more than 2 weeks ago . The resolution being the $94 worth of items missing to be sent .He noted the delay could be due to moving of the warehouse?Hope the move has gone well and your all settled in and your inventory team can now review footage of the packing area to acknowledge that my order was infact short 2 items.Now human error in packing an order during this busy move I can completely appreciate . What I can’t appreciate is the total lack of acknowledgement of this error from any one beside poor isai who half the time doesn’t know if he works for bath and body works or Victoria's Secret as he’s greeted me from both in various emails.Being made to feel like a liar who has to prove missing items after buying in good faith from a supposedly reputable seller?Ofcourse you were thought of as a reputable seller until I read your reviews and discovered this is far from an isolated incident.. infact a large chunk of your reviews are from customers who have experienced this exact issue. Along with the complete lack of accountability.Now we all now how long a complaint with the ACCC can take to progress but none the less it has been lodged along with copies of your reviews to this “ missed items effect” curious to see see who gets us to a resolution first. Them or yourselves.

I got a few items from them, for 90% the material tore in the first time I wore it and the 10% I got a second use before the material tore. Worst quality materials I’ve ever seen. Went against my better judgment and basically threw money out the window

Ive been purchasing Victorias secret for years now. Specifically each progressive purchase - specifically the underwear - has gone straight down hill. My last purchase f more than 10 pairs has left me throwing them out in less than 6 months. What garbage. They are literally shredding. So expensive - so JUNKY! Too bad I can upload pics!

Tried to make an online order and could not use my card- called number given and was told my account was inactive due to non use for a period of time-the card showed it was active until 9-26-they told me I need to re- apply. Nope for the headache and my time I just will shop somewhere else

Beautyfull sexy sleep wear.fabric soft.comforableAmazing most coloursLoves it most products. 👍🥰

“Extremely Dissatisfied with Order Experience”

I placed an order on July 19,2024, with the order number VSTH*******(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering. Products used:None, because the company still hasn't shipped my order after three months. Service Value Shipping Returns Quality

“Cheaply made underwear”

When they have a 5 panties for $30 don't waste your money or go to dollar store. They are poorly made and falling apart ( unraveling) I started to think they were fake or little kids made them in a sweatshop. I do not have a receipt because i order them online.

“16 people on line and 1 person at register for their semi annual sale”

One cash register open, register person and 16 people online ask the manager for help Heather sorry that's all we have right now. How could this be Rockaway town? This is horrible. No wonder business is out of sale. I'm leaving the line now.

“Worse damage delivery and customer service.”

My Valentine's Day order came damaged because apparently massage oil cap was unscrewed and therefore ruined most of the underwear I ordered. Customer service asked me for the SKU number of the damaged items. It was a long list and asked me to choose a store to take my return. I reminded him of the reason I shop online was because I don't have time to go in store and request that the delivery person could perhaps come pick them up. He the proceeds to issue a replacement for the only 3 items that I had typed the SKU numbers for while the entire package is sitting on my table. I have never seen sickly greedy people happy to take the money and can't deliver un damaged goods. Never will I ever spend another penny in that business. As much as I love products, I am fearless to say goodbye. Products used:Cosmetics Service Value Shipping Returns Quality

“Web site is a very convoluted mess”

I rarely follow through with the order as the web site is a mess and very frustrating, fortunately I have a store nearby but shutter to think of the ten's of millions that VS loses from guys simply giving up on the site. A sad shame, it's supposed to be fun. It really isn't. Service Value Shipping Quality

“Don't shop online”

Horrible online experience! Why ask for my size & type of bra if everything you click on changes the size! I found a few my size but of course they all are a different size! I don't recommend shopping online at all!

“Merchandise very cheap”

To all customers if you shop at victoria secret or pink you may notice there merchandise in clothing is not well made at all. Very cheap fabric and don't last long at all. Spent alot of money at Christmas time and the merchandise is totally absolutely horrible. After Christmas they have a big sale and toss those clothes in bins like there trash which they are so why charge people full price before Christmas when its total garbage. This store was suppose to close totally a while ago and don't know how they survive and stay open when there merchandise is not good quality at all. Then when you call customer relations they always want to give you a store credit which is no good to me when you still want me to keep buying your merchandise big deal. I am thinking of closing my account and not shop there ever again. Products used:Full hoodies, Joggers not good merchandise very very bad quality. Service Value Shipping Returns Quality

“The employees”

I went to Victoria secret today it was my first time there and the employees wore so mean and did not treat me good I asked for a bra size and they gave me 2 sizes smaller and said I think this would fit you better and kept coming up to me and making me try on stuff that wasn't my size

“Worst delivery method”

I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore. Tip for consumers:I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore. Service Value Shipping Returns Quality

“Horrible outsourced (outside of the US) CS combined with an awful choice of delivery companies”

VS outsourced its CS to the Philippines. The lines are broken, the Reps cannot do anything, and within 7 calls I have been disconnected 7 times. The Reps in Manila are not trained in CS matters, and they have no solution to anything. Also, VS changed its delivery from USPS to some unknown shippers who lack responsibility and do not deliver to the address used for 2 decades. Those drivers return packages, which results items being no longer available. Such a nice company in the past, this is such a shame. Tip for consumers:This review is about service, not products. Shipping companies and outsources CS - those are awful Service Shipping

“Online Return & OnTrac”

When it comes to ordering online and shipping is the worst. I have many a times had to replace items over and over again and several times my items never reached my home. Because of these issues they will block your account and you will no longer be able to purchase when it's technically online continuous fault. I can say they lost a great faithful customer that patronize every time there was new merchandise online or in their stores

“Order scanned an never received by ups.”

I have waited on my order to show up since January 18th. Ups said to contact Victoria secret on the matter. I would like a refund fir the products I did not receive. I am very unsatisfied an disappointed! Products used:I didn't receive my package at all

“Going down”

I visited the Victoria Secret in Fox Hills Mall today. I was sad to witness how it has changed recently. I feel it is related to poor management. It used to be a thriving location, but now it seems unmanaged and unorganized. The help on the floor was no where to be seen until another customer requested help, I rang for help the dsg room 3-times, and no one came to let me in. I witnessed a shopper allowing her two yr old to play with the underwear in the drawers while she ate yogurt, and the mother encouraged the kid. None of the workers addressed this. There was 4 workers that I counted, and it was only about four customers total just browsing including myself. The items were all mixed together instead of being in the proper bin/section for size. It was bad.

“Terrible customer service and operating in bad faith”

My package arrived incomplete with 2 items less than the order. Customer service basically accused me of trying to defraud them by saying "the expected weight of the items you ordered and the packaging at the time it left our facility". It was a bra and a thong which would have weighted 0.01kg or less, could have easily varied on different scales. Customer service then tried to blame the courier company when I repeatedly told them the package arrived undamaged. An absolute shocker of a system, not to mention this is unlawful under the Australian Consumer Law by refusing to provide the goods that was paid for. Service Value Shipping Returns Quality

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products. Tip for consumers:I have been a VS costumer since year 2000. At first I started using their lingerie coz it really fit on me and look sexy. Then I started using their lotions, I was amazed. The scents it was not that strong for my nose that has an allergy for any strong fragrance. And the scents lasted more than 24 hrs. Products used:Pajamas, lingerie, bags, fragrances and cosmetics.

“Over worked and under paid”

Over work you, and under pay you, actually I still haven't gotten my first check, and I've now been waiting 22 days. There's no way any employee should have to wait that long to get paid. They should be ashamed of this billion dollar company and I can't even get paid

“Returned package”

I received 1 of my 3 packages they said that the other 2 we returned. When they tried putting the order through most of my order was replaced with different color or not at all. They give you the run around they tell you it will be delivered one day and it doesn't show up. Tip for consumers:This isn't the first time Victoria Secret has done this Products used:Never received my items to rate them Service Value Shipping Returns Quality

“VS canceled my account without notice or explanation!”

I attempted to make a purchase and my card was declined. I didn't realize it had expired in Oct because I never received a new card. I called the 800 number and was informed that VS decided not to renew my credit account, even though I only owe them $100 and I pay my bill on time every month. You greedy, arrogant corporate $#*!s just lost a customer. Actually, they're doing me a favor because now I won't be purchasing their highly overpriced, made in China, $#*! products. What a slap in the face, not to mention the humiliation they caused me. Avoid the Victoria's Secret credit card at all costs. Their interest rates are high and their customer service is the worst. Goodbye VS, I will NOT miss you one bit. Neither will my friends and family. Tip for consumers:I'll never do business with this company where again. Products used:Nothing, couldn't make a purchase because you canceled my card without notifying me Service Value

“The new Victoria Secret”

As much as I hate negative reviews, I just can't help myself. I've had a favorite body spray for YEARS! It's the Pink Fresh and Clean. I have not been in the store for about a year and when I went back 2 weeks ago. I could not believe it's a quality couple they are selling these days. I understand prices raised 4 every morning after the pandemic. The way they have cut costs and that cheap. Dollar store like Franklin said, I saw there and how they have changed his ridiculous and outright robbery... If you go in the story, you cannot get the same quality of items but if you go to amazon, if you're lucky they might still have some period if you have any favorites, I would stop up because quality is going downhill for victoria's secret.. Products used:None Service Value Shipping Quality

“Shop elsewhere”

My wife made a purchase at our local store ($140). She needed to exchange two items (59.90) for different sizes. WITH RECEIPT IN HAND, she was denied an exchange because apparently VS doesn't handle their own returns now. The Retail Equation does. Btw, their phone is disconnected. I pulled my wife's return report. The VS return is the only one there. Shop elsewhere. Especially if you're black. Service Value Returns Quality

“Gift card”

I ordered a gift card from this website only to discover that the gift card was never put in package and was loaded and used date of delivery which means employee that had my shipping information waited until it said it was delivered at my location and ran to a store and used it. I look back at the tracking and found the town where it was shipped from come to find out the town where it was used is close to there which means the employee lives in that area. Refuse to replace my gift card since they do not replace loss or stolen gift cards which I understand if it was lost in the mail or something like that but this is an employee who took my card which is stealing from the company And all they would do was offer me a partial refund Great customer service guys Service Value Shipping Returns Quality

“Worst EVER!”

I feel like I have been totally scammed by this company. My recent order was missing a bra, and instead had an extra pair of underwear I did not order. The tag that was on the bag with the underwear indicates a bra size, and the bag it is in is far too small to have had a bra in it. Sent photos of all the unopened packages and have been told to print labels and go through the entire return policy, send them the underwear (to what, resell?!) before they will credit the bra I did not receive. Without easy access to a printer and the shipping lines during the holidays it is not even worth my time to get my money back. I suppose that's what they are counting on people to do, don't send them what they paid for and make it such a hassle they walk away. I also now have underwear I did purchase that were a set with the bra they didn't send and now don't have in stock, more wasted money. If I could give zero stars I would.

“Bad service on online shopping”

This is the second time happened to me for online shopping. I ordered First time online and bought bra n received wrong size. So twice I had to exchange that time. It was in February n March. Now this time on Black Friday, I order backpack to gift someone and they took money n didn't send me confirmation order n order number. Though I proceeded for my order and said it arrived on Monday and till Wednesday I was waiting to get my parcel but I don't get it yet. Today is Dec 5 th it has been 5 days since they said delivered your item‍ Finally I have to choose return my money and Never Ever gonna do online shopping in Victoria secret. People please be aware of this scam. So sad

“Don't deserve even 1 star”

VS once made being naughty nice. Order promised for Xmas 9 days prior was messed up so many times it won't get here. I learned it would be late so they had me pay 2nd time and promised overnight. Nope I called 5 days before Xmas. Hung up on and disconnected 5x. In my bag they changed size from XS to XL with no notice. No class and no customer service. Never again! Tip for consumers:A reputable company would have stepped in at any of these steps to at least attempt to make things right but they are so disfunctional that they can't even deliver on the most basic of needs. Products used:none, they couldn't make any of their shipping dates and I learned that they had changed the sizes without telling me. We will never shop here again after decades of being a good customer they don't care. Their offshore customer service is anything but service. Service Value Shipping

“20% on everything but...”

Ah the old Macy's trick we are having a (daily) sale but exclude everything you want. VS is not including UGG shoes with 20% coupon... whatever everyone is doing it - always a gotcha... probably made for them at cheaper price