Is velogear.com.au Legit?

Day 1:Placed order after reading favourable reviews (4.8/5 from 1248 reviews) and the dispatch / shipping times the on Velogear Website.Day 5:I sent an email requesting an update after reading concerning reviews on Trustpilot (2.1/5 from 11) and Product Review (2.5/5 from 214).Velogear advised me one item was out of stock and offered an upgrade, store credit or refund.I decided to upgrade. J**** from Customer Support was excellent.Day 7:I sent an email requesting another update.Day 8:Received email from AusPost with expected delivery date. Day 12:AusPost delivered items.Summary:Testimonials and Reviews on the Velogear Website significantly differ to Trustpilot and Product Review.Poor communication from Velogear.Dispatch and Shipping far exceeded the Velogear advertised times.I received an order for the out-of-stock item from another supplier before the Velogear order.The items received were as advertised.

Ordered a couple of things from Velogear. Never had a problem with them. Products arrived in a timely manner, and at a good price, obviously.I personally recommend them.

Avoid at all costs. Warehouse scam company. Not bike industry friends.Velogear sent an inferior product to the documented product I ordered. Velogear refused to prepay for return postage and claimed international door-to-door postage and courier postage in Australia did not exist. Velogear made insulting personal insinuations in their email correspondence. Their actions are in violation of several sections of Australian Consumer Law.Secondary to this, the state of the box (pictured) leads me to belive this has been handled roughly on a warehouse floor for the few years this product has been available.

Highly unethical operator, avoid like the plague. There's a reason for all the negative reviews here. Didn't post a derailleur for weeks, sent a dodgy one, then sought to rely small cosmetic scratches derailleur to claim it's "been damaged" to escape any responsibility to assist in making warranty claim. Now left with a useless derailleur and $90 worse off. A thousand negative stars.

Velogear is a fantastic online bicycle store. The staff do their best to satisfy the needs of clients. They are trying hard but it does not make it easy when reviewers give them such a hard time. I wanted Marathon Plus Tour tyres 700 x 40. They did their best to order them in for me but it looks like Schwable is no longer making them. I have dealt with Velogear since its beginning and have always been more than happy.

Ordered a bike rack on the 24th of October 23,the order should be with me by the 31st.I email Velogear and they ignore me after multiple emails.I went through eBay and eBay is just as hopeless to get through to, so I could only log an investigation after a certain date.Then they said they'd look into it and I got an email from Velogear to say theyare busy and if they did a refund, it would incur some kind of surcharge, lolThen I got PayPal involved and the next morning I received an email from Velo to saythat they only received the order today, lolIt is now in the post (I won't hold my breath)PLEASE FOR YOUR SANITY, DON'T DEAL WITH VELOGEAR and look elsewhere.

First time customer, took a chance buying a hard-to-find polar bottle, worked out well received by registered post.

Useless. SentMe wrong product, initially refusing to say it was their error. Now said they will send new one after they received the wrong one back- still not got it, no response to emails absolutely useless! Avoid!’

Didn't deliver my order and are refusing to give my money back. Avoid at all costs as many people are having simular issues with them.

14.11.22I ordered black lace up mtb shoes18.11.22Velogear supplied white road bike shoes fastened with BoasI advised Velogear immediately and asked for a call to work out the issue.21.11.22I am emailed a postage paid return and it is now my responsibility to correct your mistake.I’m told by Jordy to mail the shoes via a red post box (but it wont fit and hence I have to get to a post office)Jordy emails me and advises that as soon as the Aust Post verifies the returns have been mailed Velogear will send the correct shoes.Jordy tells me your phones are out24.11.22Item is posted at post office.Velogear are advised immediately5.12.22I still don’t have the shoes but at least they have been dispatched.7.12.22Shoes arrive with a $10 INSULT coupon($10 off your next purchase when you spend over a set amount - these guys advertise *Free Postage - btw that doesn't apply to shoes where the postage is $24)I’m still waiting for a callIn summarySomeone at Velogear can’t tell the difference between black lace up mtb shoes and white road bike shoes fastened with BoasEveryone makes mistakes, but Velogear expect customers to fix it.Velogear takes 3 weeks to supply customers, and then insults them.Velogear boasts 4.9 starts from more that 1000 reviews - when i clicked the link to give my 1 star review, the link doesn't work

I have been a loyal customer of velogear and had no issues until now. I found their customer service and my dealings with Jordy in particular absolutely abysmal. VERY BAD and dodgy business.**They flat out refuse to abide by their own terms and conditions or comply Australian consumer rights.** They fail to make any effort to acknowledge or resolve their mistakes and state repeatedly that they are simply "unwilling to help".Read more below. In this case they sold me damaged item, falsely advertised as new and then would not offer a refund, exchange, or return. This is in conflict with their own T&C's and unacceptable business practice. When the item (a bike crank arm) arrived I saw the item surface was scuffed up and they had used a pen/marker in 'attempt to cover up' the damage. I immediately took photographs of the damage and markings. The terms and conditions say that we must let them know within 7 working days if there are any issues with the quality of the product. We notified them within this time frame, and provided evidence of the item condition upon delivery.The damage or cover up markings were not in item advertisement or in the advertisement photo. Nor was the item sold as a refurbished or used item. Therefore the item was not as advertised, and the buyer is entitled to refund/return/exchange, as per Australian Consumer Rights.Velogear responded unwilling to assist & advised that they believed it was actually 7 days to confirm goods, not 7 working days. This was clearly wrong and they could not produce any evidence of this in their terms and conditions (that we checked and said 7 WORKING days. They sneakily later changed the T&C's to try cover their wrongdoing after the fact) Further, Jordy insinuated that we may have been responsible for the damage/markings. Ludicrous. We responded with a screen shot of velogear's website terms and conditions at (time of purchase and receipt of goods) that stated 7 working days, not 7 days. Therefore the request for exchange/refund was in line with their terms and conditions. We provided the original photo showing the date the photo was taken, proving it was received in this poor condition from velogear, on the day of delivery.Velogear has either ignored our further correspondence or immediately closed our help tickets submitted and has refused to comply with our requests for resolution as entitled under consumer law. If you try call them you go straight to message bank, if you write to them it is ignored. Once they have your money- After we brought this dispute to them, a week later they sneakily changed their terms and conditions to '7 days', opposed to the '7 working days' to try and get away with it. Dishonest, unethical, sneaky, and straight up wrong. Avoid them.

Refused to honor warranty.Told me it was my fault.