Is uscarseat.com Legit?

The company doesn't honor its refund policy. It will not answer calls or emails until the refund timeframe has passed and then tell you you haven't met its requirements. This is one of the reasons it does not accept PayPal. It will do anything to keep your hard-earned dollar, including breaking its own rules and ignoring the rules of the country it is sending to. They send their product in a small packet to save costs, it then arrives all creased and is impossible to get out even when left in the hot sun, the plastic used has it's own memory, and will not give.

I ordered car seats for pick up truck and A older Lexus they sent me car seats for a 24 SUV. The car seats do not fit. I cannot get a shipping label to return or exchange real bad customer service been working with this over three months and no solution.

Oh I will be honest that's for sure. I saw on Facebook marketplace for us car seat advertised $19.98 tires I ordered four of them used to debit card purchased them on June 13th 2024 it is now August 21st 2024 I have yet to receive my tires. I've gotten one response from the company telling me about their shipping policy during that conversation I realized that they are not in the United States when they said delivery depends on customs in each state well that's bogus. In the beginning I had a hard time getting my purchase through using a debit card I tried four times it's four times it says suspected fraud which was BS. But now every other day I get a email saying that they can only hold my order for another 24 hours there's so many customers waiting to buy that they cannot hold my tires and my order for very much longer well why don't you send me the tires that I've already paid for. Or give me back my money. I used my son's cash app account he paid for it for me with his debit card his cash app card. I've got to purchase order number and I got every email screenshots I've got evidence out the butt too bad they're not in the United States I toast their ass they are the most horrible people I've ever met through internet purchase they're thieves scandalous and cheap tricks

I ordered a seat cover for my Chevy truck, and upon installation I found the cover didn’t accommodate for my power seat controls. I decided to keep the cover and in roughly 60 days I observed the back rest surface wearing (the gray dye was coming off). I contacted the seller (GCARSTORE). They immediately told me their return policy is 15 days, even if there is a manufactured defect or complications. I argued the product was inferior due to its inability to withstand everyday use (which for me is less than once a week). We have communicated numerous times, but they will not offer a refund or an exchange. I am currently working with PayPal to get this complaint resolved. Note: USCarSeat does not inform you of their return policy in their checkout so there is no way of knowing unless you look at the fine print. Do not buy their one exchange, one warranty, they will insist this extended warranty has to be completed within 15 days the product is received.

Order number H805527099 I’ve left numerous messages. No one ever answers the phone or gives a return call on the machine the chat never get a response. I have filed a missing claim with the Post Office and never got this steering wheel cover I need a refund. This is a scam. Someone needs to get back to me ASAP.

Finding the appropriate item is simple because it is pre-arranged by the vehicle maker. I am really satisfied whit the two-piece car cover for the back seat,it fits well. Velcro fastens both sections together,and the cloth is rather sturdy. We can keep the car clean by sandwiching a towel between the two sections of the seat cover in case the dog get muddy feet or gets into other miking it ideal for us to travel with the dog.strongly recommended; I have been hunting for anything comparable for a long time.

This company completed my order for a set of Alexcar Azza 2024 Set Seats. Their personnel gave me a tour of the optimum solution. My black and white chairs with the pilow back stitching desing arrived on time, and i replaced the webbing and sponge as needed. Your pride and joy will shift as a result of how impressive they appear and how well-made they are.

Rear car seat cover was 10” too wide, they refused to ship the correct seat cover stating we had to pay shipping for returns and clear customs, or 10% for our troubles. SCAM - DO NOT PURCHASE FROM US CAR.

The product simply does not fit. The cover is designed for adjustable headrests which my car does not have. Phone calls are futile as are email inquiries. Also, the installation instructions are confusing and probably incorrect.

This company sends faulty products then asks for video evidence that their product doesn't fit. They send the same video back demanding that you use the video to follow the instructions and then record yourself so that they can be certain that you are "installing it correctly." After repeated attempts to return the product they are refusing to accept the information provided and the return. In my last email I felt the need to let them know that I would be reaching out to the state attorney general's office to report them as a fraudulant company.

Poor quality, fit, and customer service...These seat covers seem to be well made at first, but they don't wear well and they don't fit at all. I've been working with customer service for 4 months to return the whole set and they refuse. After offering me 3% or 5% refunds and many many emails, we are finally up to 30% refund, but they have yet to issue the agreed up refund even after 2 months. And now they have stopped responding to my emails entirely. I will never recommend or buy a USCARSEAT product again.

Ordered in January 2024 and to my dismay the product I received was nothing like the advertisement, I will now always check reviews on these companies because this product was just that bad. Stay far away and don’t order any car mats, seat covers, etc., NOTHING - this item is a hazard and will not lay down in the car. DO NOT ORDER anything from them. They promised to credit 50% and didn’t do squat, they said they would correspond to make sure I had the right item, they didn’t do anything. No followup with resolving, the product is like laying newspaper on the floor, I repeat it’s trash DO NOT BUY anything from them you’ll regret it. Filed dispute with PayPal and still hasn’t been credited, what a nightmare. Calling back to dispute item because it’s just that cheap, flimsy and poorly made.

What a wonderful experience. large showroom with every seat available for viewing and testing. all models and brands together. Despite my indecisiveness, the staff member with whom we had the appointment was incredibly informed and understanding! Not a single push toward pricey brands or accessories. totally objective, centered on your requirements and the best fit for your car. thorough familiarity with every vehicle. showed off how to securely fit the seat. Very happy

Simply awful experience. Seat covers were not made to fit my Mercedes. As previously mentioned, the 100% Refund is only if you ship the item back to China at your expense. Over $400 postage. PayPal was no help either. Back in July, support offered me a 50% refund but kept giving me excuses why the refund wasn't processed.It is now Nov and they won't respond to my daily messages at all.UPDATE!!!!After posting this review, US CarSeat without any explanation sent me a 100% Refund.WOW Only took 4 months.

Seat covers do not fit. They state they are custom made thus the long wait but they are in no way a custom cut. No cut outs for seat releases etc. Seats are too big etc. Wish I read the reviews first but they are advertised as US car seats giving the impression that they are made here. So far several attempts to contact the company via phone and email, no response.

**BEWARE - RIP OFF ALERT**I purchased floor mats and were sent ones for another vehicle, I was offered a 30% refund to mail them back for inspection.Once received they refused to credit anymore as it was outside the 15 days return time (even though they asked I send)Many emails and pathetic excuses and then finally refunded another $30 to be 50% of the sale value (but I had to pay postage to return) so I have lost over $160 au and still have no mats, I would never consider purchasing ever again, totally ripped off…..

My one and only choice for car seats. Very pleasant and well-informed advise. Not under any obligation to sell. Huge selection. And right outside the dealership, you may test-drive any seat in your own vehicle. I must commend Dawn greatly for her assistance in resolving a warranty issue with the manufacturer! Not tense. Just a quick call to let you know the issue was resolved! Many thanks!

Ordered car seat covers 27th oct no sign of delivery and no help from customer service. Have been given 4different delivery tracking numbers. None of them work. Will instruct my bank to get my money back. Buyer beware.

This company is an absolute scam. They list an address of Boulder, CO but are made and shipped from mainland China. The dash cover I ordered had no way of securing itself to the dashboard and lacked an opening for the head's up speed display in spite of them having all the information about the model number.

I will join the other 47 people that have left a one star review. Product is junk, customer service is so far from professional I truly don't know how they are still in business. I hope you see these reviews before you become a victim.