Is us.shein.com Legit?

Shein refund my money !!SHEIN and FedEx succeeded in not delivering my item which I have continuously contacted them about . They keep responding , your item has been delivered successfully, I have not received this item . FedEx delivered to a wrong location and refused to rectify the situation . I am a woman , in my 70s having to chase these two with no success . SHEIN pls refund my money , I do not have a contact of delivery with FedEx , you contracted the delivery to them , why am I having to chase FedEx ?Do not buy from SHEIN they are a scam

UNABLE TO GET VERIFACTION CODE AFTER SEVERAL TIMES CANCELED ORDER.SHOULD BE MUCH EASIER TO BUY SOMETHING I GOT OVER 15 CODES THAT THAT DIDN'T WORK.

Customer service has no way to reach anyone. It just gives you a mindless loop or bad AI with no solutions. Shein previously responded to me on Trustpilot when I had another issue saying there is a way to live chat. What they said does not work. Totally squashed hat. Never buy hats from there as they are destroyed en route and unreturnable.

I still haven’t received my package after a month. I ordered my package September 18th and expected it to arrive by September 29th as it said on the website, but it is now October 16th and I still haven’t gotten it. I’ve tried reaching out and calling them multiple times with no respond. This isn’t my first time shopping on shein, however it’s definitely my worst experience so far. I’m very dissatisfied and disappointed.

Shein is my go-to website whenever I want to buy inexpensive clothing. The shipping was always fast as it was a week or more with standard shipping. The packaging is amazing and my clothes are always sealed tight. The clothes fit me, but you HAVE to look at their sizing chart when you decide to order. Because ALL CLOTHES ARE MADE different. I love this website and can not see how people complain about it unless they live somewhere off the walls or did not look at the sizing chart.

Order 7 items but ended up returning 4 although wanted to return all off it, because the reviews on those items are fake and sizes don't match the description. I think people are not writing honest reviews because they receive points if they leave positive feedback.Underwear had a hole in it but those kind of items are not refunded. Material is not the best quality.

This store is GREAT!!! Affordable stylish clothing, shoes and accessories. I buy from here regularly. The trick with this store is, that you have to know your own size and measurements and to always check the size chart when purchasing items garments and shoes. Shein hosts a lot of vendors and not all garments and shoes are going to be sized the same.

Shein is another of those Chinese companies that scam its customers. It sells internationally, and uses these email addresses; look up these companies on trustpilot and you will see the poor reviews from all over the world. Just search for SHEIN in Trustpilot and you can see the poor reviews and the scams.

I've enjoyed the items I've gotten from Shein, they take a bit longer to get to me than other stores, but don't take as long as AliExpress or Wish. Usually a little less than a month. I'm a huge penny pincher, so I really like finding fashionable clothes for cheap. And their new home goods section seems great, though I have not bought anything from it yet. I've bought items from Shein multiple times and don't plan on stopping! Make sure to check item reviews though, not everything is exactly like the picture.

Shein is another fast fashion site kind of like Wish or AlliExpress. So when shopping you have to be a very diligent shopper. You can't just add to cart and go. You need to check what materials are used for the clothing, read reviews on all products (especially those with pictures), and be cautious of sizes, especially if you need plus sizes. I personally have never had issues with payment (I always use PayPal) or shipping (longest order took about a week and a half, but they first estimated 3 weeks), however I've heard of other having difficulty with those, primarily with shipping times. I've only had a few items of clothing that greatly differed from the pictures/reviews/materials, however they were so cheap, I didn't really care. However, I've had far more great purchases from Shein than bad ones. But, as I've said, it's not always consistent, so be weary and smart when shopping.

Such an awful experience! I get a notice my ‘items’ had been delivered and obviously my credit card charged..BUT they had NOT been delivered! Tried on their website to contact Customer Service NO LUCK! Also they NEVVVVVAAAA responded to any of my emails ! Thumbs down for Us.Shein! 👎🏽

I order two sets 2 pc of yoga pants and a bra both of them were the wrong size, I try to log in and for some reason, the emails I am trying are not working I have been trying to find a customer phone number to ask for help to return these items for the right size and nothing there is no phone number or other way then login and that's my problem so how I am going to get the right size? first time and the last time I buy something FROM the US. SHEIN I will tell my friends and family not to buy anything from us.shein.com

SHEIN IS SCAMMIMG WITH SPEEDX. BEWARE THIS IS A FAKE DELIVERY SERVICE. THEY FO FAKE ATTEMPTS AND NEVER DELIVER. SHEIN IS SCAMMING WITH SPEEDX U CANT REACH NO ONE. SHEIN PROVIDED A FAKE NUMBER. ORDER AT UR OWN RISK. THEY ARE LTYING.

I've used this company a number of times over the past year and have not had a problem with them. In fact, I've been impressed by their speedy service. My order placed on June 28, 2020 was supposed to come July 18, 2020 and actually arrived by July 7, 2020. Besides that, I have found the clothes that I've bought were true to what was displayed on the website. I've been happy with my purchases and the service.

Lots of difficulty trying to return items,They state that they take returns ,& shipping. Site is poor to access this area,item vanished from my account, email blocked

They stole my money and never sent the clothes I ordered. I emailed them and they did not reply. I paid a shipping guarantee fees and my parcel is lost and they are not refunding me. SH**TY F**KING SITE, I ORDERED FROM THEM BEFORE TOO BUT NEVER AGAIN. STOP STEALING PEOPLES MONEY. I WANT A REFUND. STOP IGNORING MY EMAILS. They clearly emailed me before when I asked why my parcel wasn’t coming saying there was an address issue and then they supposedly resent it BUT IT NEVER CAME. FIX YOUR ISSUES YOU F**KERS.

I ordered a bunch of clothes and jewelry for $80. Working in a hair salon, we need trendy yet inexpensive clothes . The quality was MUCH better than I expected for the price. The sizing was perfect.It took about 10 days to receive my package.I haven't tried returning anything so not sure on that part, but so far so good! Will buy again.

This is the second time I have a screw up with my delivery! The first time they took a photo of where they left my package so I was able to locate it. This time there’s no photo. Now I don’t know where it is! There’s no way to contact a real person. I tried their live chat but it does not let me put in the order number. I will NEVER order from them again. Waste of money.

Who isn't a fan of inexpensive clothing, right?! After seeing SO MANY YouTube videos about Shein and needing a bunch of work clothes, but on a budget, I decided to give them a try. I wasn't scammed and I got everything I ordered, so why the three stars? Well, it took FOREVER to get to me. Over a month or so... and when it was supposed to have been delivered, I got an email saying it was lost! BUT, it wasn't, thank goodness. The clothes that I purchased are super cute, but some of the materials were kind of funky and obviously cheap. There were a few things that I bought and loved. But of all the pieces I got, there are a lot that I will likely never use again. As a fellow reviewer said, make sure you read the descriptions for fabrics and all of the reviews. BE CAUTIOUS, because a review may have 5 stars when the review is actually bad. SHEIN automatically rates it at 5 stars when you write the review, so people probably miss it and just post.

I haven't received my package the number is 6270270226 please send me a refund or my order thank you oh yeah it was close to $2OO DOLLAR.

“Only buy when you are 100% sure”

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged. Tip for consumers:don't buy anything from them. Products used:sweaters. Service Value Shipping Returns Quality

“Extremely poor customer service.”

1. They send out things in multiple batches on the same order. 2. You have to choose from multiple batches when processing a return. 3. There is no way you can catch hold of a live agent except after your first purchase. 4. Their shipment gets delayed for no reason. 5. Raising a ticket often means being tossed between departments with no actual results. Tip for consumers:Extremely horrifying shipping and return policy. Barely any live customer service. Buy at your own risk with no hopes of return. Products used:Clothes, shoes jewelry Service Value Shipping Returns Quality

“Total nightmare”

I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size, it's been going on for weeks and still I haven't been refunded. Avoid like the plague! Service Value Shipping Returns Quality

“BEWARE”

After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America. Tip for consumers:Once you purchase, it is impossible to return and they advertise free returns. There is no communication even though they text an email you you cannot respond or request to speak to someone or return items. Products used:None Service Value Shipping Returns Quality

“DIDN'T Pay For ALL RETUNED MERCHANDISE”

I sent back a single breastfed jacket with pants, 2 casual shirts, and two tee shirts all too small. They did not pay me.for my suit which was 31.46 but they p a I'd me for those cheap shirts, but didn't pay me for my outfit, nor did they send me my outfit back. I will never spend another dollar with them I AM PISSED,PISSED,PISSED. Tip for consumers:You need TY o be able to speak with a live representative. THIS will be my last TY ime spending money with Shein. I am going to switch and use another company Products used:I kept the sock, and a pair of shoes. I hate that you can't communicate with a live person. Service Value Shipping Returns Quality

“Missing package”

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is! Service Value Shipping Returns Quality

“0 STARS SHEIN is a rip off”

This is the most unprofessional non thorough company I have ever had to use! I placed my order dec 15 and I paid for express shipping. On Dec 30 I haven't received 1 item. I haven't been given any tracking updates just emails about more delays. They used DHL for delivery and their website malfunctions and not useful. Purchased almost all my 10 y/o Christmas gifts from Shein. Safe to say her Christmas is ruined. Tip for consumers:Delivery time is not accurate u will be left in the dark after you place your order. No Customer service no contacts no info Products used:Still Haven’t received them

“No credit for returns and no customer service”

First time ordering. Everything was too big. Returned as instructed. Only refunded for one of 6 items. Theres no way to get to anyone about this. Its not worth it. 0 stars. I would not bother ever again. Absurd. Tip for consumers:there is no real customer service. Its very awkward. I thought this might be the case but its not a good experience when you return things. Will not ship there again. Products used:one top, and I was refunded for one of the six other items I returned Service Value Shipping Returns Quality

“Horrible”

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes. Service Value Shipping Returns Quality

“Three weeks still no order received”

I ordered about 17 items most were for this upcoming Easter. This order included my grand daughters Easter dress and shoes. They kept pushing the delivery date back until now it's been almost a month. They stated that as a courtesy they would provide a refund but I would still receive my order. Now when I check the website the items are not there. States they've been refunded. What about my baby's Easter dress and the other 17 items? This is a shipping nightmare! Service Value Shipping Returns Quality

“Appalling and disgusting unhygienic company”

Each time I place an order from SHEIN they would send me used, stained and torn clothes clearly that has been worn before as the clothes would smell of body odour! I have never experienced this kind of treatment from any company in my life of online shopping. This company needs to be shut down asap. Please note that those images are just a few of the many that I have received in the past. Tip for consumers:I want this unhygienic company closed down asap. They can’t keep on trading like this. Products used:None of the clothes were used as they all had body odour, apparently they’re supposed to be new from so called SHEIN! How do you justify that as a company?

“Poor Quality, Poor Sewing, Poor Cut, Poor Customer Service”

This is the second time that I am ordering from Shein because they have very beautiful pictures and modern design of clothes in their website which are very deceptive, but when I received the clothes they are totally different very bad quality and bad cut. Some of them fall apart even while I'm ironing them, so imagine what happens when I try to wash them! BTW, they have wrong measurement and bad customer service. Products used:Clothes Shipping

“SCAMMERS WHO DON'T HONOR THEIR OWN PRICE ADJUSTMENT POLICY!”

This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD! Tip for consumers:HONOR YOUR PRICE ADJUSTMENT POLICY! Products used:Dresses, blouses, leggings, jackets, mesh shirts, crop tops and shorts Service Value Shipping Returns Quality

“Cancellations”

This will be my first time having an issue with shein but today i purchased some boots they charged my card and a few hours later cancelled my order but never refunded the money. This is a big no no for me because i never cancelled the order and i never received a refund. I dont appreciate neither action because before you just cancel an order at least semd the person's money back.

“Gift Card fraud”

I always been a loyal customer to Shein, my poor mother bought me a gift card for the holidays. I purchased some clothing and used my Gift card, I returned the merchandise for different reasons. Was waiting to be credited to my wallet for the return, Shein claim they don't credit money from gift card" What a way of steeling money from customers. I was so surprise. Do not get anyone gift card if you don't want to loose your money. I will not buy anything else from them. Products used:Shoes, Dresses Service Value Shipping Returns Quality

“SHEIN sold my personal information”

I signed up for SHEIN text messages per a prompted request on the app, in order to receive a 15% discount on my next purchase. The following day began a long barrage of emails and phone calls from so many different solicitors. Never once had that problem before I agree to texts from SHEIN. It's quite clear that they are selling customers personal information to solicitors without customer consent. Service Value Shipping Returns Quality

“No way to return items as promised”

Once received. They won't allow returns. There is no place to authorize or contact to initiate. Beware! Tip for consumers:Have someone to give your unwanted items to but don’t spend money you can’t afford to lose! Products used:None Service Value Shipping Returns Quality

“Caution! Horrible return experience!”

Beware before you buy! I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible. And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns! It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever. Service Value Shipping Returns Quality

“Shein has garbage customer services”

I received a delivery notification both by email and on my the app stating that all 15 orders that i purchased were delivered. All orders were not delivered and because i have had recent issues with theft. I tried to reach out to SHEIN to see if they could either replaced them or refund me for them. They don't provide a contact number, all that they have is a so call chat. Further their optional questions are very limited prevented me from making an accurate selection so that i can place the correct complaint in the chat. In addition, Shein tried to charged for some kind of a "customer support" with one of their specialized agents which attempted to charge me $55/month to register for furthering customer support services likely my bank rejected this charge attempt. Shein is horrible and lacks total professionalism. They are absolutely apart of the issue along side the thief that stole my packages. Products used:accessories Service Value Shipping Returns

“Hit or Miss”

Stick With Amazon! This place is a joke. It's literally hit or miss. Maybe you'll receive something decent or maybe it'll feel cheap & itchy. Maybe you'll get your package or maybe they'll let it pass through so many hands, without tracking availability, that it'll just disappear. Over these bootleg little shops with all the hype but zero results! If you have time & money to blow you'll love this place

“Kind of scam”

The material posted on Shein's site is full of lies. I bought it because the description said it was 70% cotton. Due to skin disease, I cannot wear products that are less than 60% cotton. However, the product I received was 100% polyester, and Shein specified that it was the only product that could not be returned. Isn't that a scam? Of course, I contacted customer service, but it's pointless because they just give me a canned response from a machine. This store is only used by people who want clothes made from 100% polyester. (the worst quality and just few cents cost) GSHNFC*******P5 Tip for consumers:becareful! Products used:socks Service Returns Quality

“Worst online place I've EVER ordered off of.”

I have bought from shien a few times. I understand it takes longer to relieve because it's a cheap site. But my last order I placed was over 200.00 I waited 19 days. Still no order so I reached out to customer service. She proceeds to tell me yes there's something wrong with your order. It's been sitting in Chicago for over 2 weeks. So I just had her refund me. Didn't even get my stuff and I was only refunded 96.00 I'm so annoyed and will never ever shop here again. Don't waste your time. Products used:6 different orders over 30 items. Service Value Shipping Returns Quality

“Im torn…..”

First, the things you buy are legit. The issue isn't the product. The issue is the attempt at processing orders you don't place.3 times I've received decline notices for orders and items I have never even sought out let alone put in a cart. So SHEIN does try to create orders to ship based on your previous purchases, and then tried to push through the sale. Fortunately my cc notifies me immediately. Because of this, I've deactivated my SHEIN account. Attached are the recent attempted orders. Ironically, I have never before purchased sportswear or even shown a preference to it. Value Shipping Returns Quality

“Crap all around even service is crap NO Star”

Clothing and customer service needs help. Products is rejected poor quality trash sweater arms even with bottom of sweater. Save your money and go to goodwill. After the rip off return rates your better off. Tip for consumers:Run Products used:None all 4 crap goodwill is better and shipping rates rip u off Service Value Shipping Returns Quality

“Horrible product”

I recently ordered a casual two outfit from these people which finally arrived. Just picking up the package I could immediately tell that it was poor quality. Upon opening the package it was as I suspucted, very poor quality, being so thin that you can see straight through it. This is definitely something that I'd never wear, and will throw in the trash. Avoid this company and their products by all means because it's a rip off. If I could've given a half star, I would've.