Is us.puma.com Legit?

Bought a pair of trainers as a gift at the Keys Puma store spinikar Towers Portsmouth. They cost £45.00 and worn three times before developing a hole at the front. When taking them back I was told they are not faulty unless the hole is in the crease. What rubbish. Neither were interested and neither looked properly. Both at the till were dismissive. When I said so it's ok spending £40.00 on trainers just worn a few times. When I said the moral is dont buy Puma, the guy ( the one who served us when purchased, just said, oh well, fair enough and carried on working. Rude, arrogant, self opiniated and full of own importance. Save your money and steer clear and use a store who cares.

I recently went to an outlet mall and the Puma shop had great sales. The customer service was amazing (which is a big help with a toddler who wants to run around 🤦‍♀️) I didn’t spend much time shopping as I pretty much knew what I wanted, and paid for it. The quality is good. I have never had a bad experience shopping here 🤷‍♀️

The colour from the blue strip on my cream Vogue tracksuit ran onto the cream part despite me handwashing it according to instructions. I think it smudged when I ironed it. The vogue range is meant to be higher end and better quality but you guys are using cheap dyes. I bought this from the official PUMA store in Istanbul when on holiday.

I NEVER leave reviews but after dealing with them the last 3 days i’m beyong annoyed. If i could give them a ZERO i would. Save yourself the headache and order elsewhere. Their “customer service” is an absolute joke. Got disconnected 2-3x, u think they would call u back since that ask for your phone number. NOPE. My order was cancelled due to “technical issues” u would think they’d at least send an email. Nope. Money was returned to my account 5 days later. Finally spoke to a supervisor, she told me to replace the order - gave me a promo code - fine. Thought the headache was over. Today Puma took it upon themselves to replace the original order and charge my card again! I called them AGAIN to cancel it. Was told its being processed and they cant. Spoke to the most useless supervisor - sounded like i woke him up from a nap. All he could do was “put in an email request” for it to be cancelled and my money returned. And i said what if they cant? I need my money back. He said all we can do is try and they have free returns. WHAT AN ABSOLUTE JOKE. i will NEVER order from them again.

I won a voucher after completing a Hyrox, ordered some trainers which were too small.I then returned these, but never received a refund. It took over 2 weeks for anyone to get back to me and I was then told that I had lost my voucher as you can't make returns using it. This was not obvious at all on the T&C's, poor customer service and poor sportsmanship.

Simply the worst!They took whatever decision they want without giving tou the right of discussing with a supervisor and to leave a feedback about the service.

Item returned and confirmed as received back over a month ago and no refund received. Fobbed off by appalling customer service who need to "escalate" everything.Confrontational and obtuse, no wonder they have appalling reviews.

I ordered a pair of Mens Football Boots, was sent out a pair of girls trainers at half the cost. I returned via evri the next day as that is the courier company they provided a returns label for.. Puma not issuing a refund despite sending pictures of their mistake because they have not received the incorrect item they sent out using a poor courier service they provided the returns label for. Not at all impressed

Please never buy puma backpack Purchase PUMA Newcomer Backpack defective stitches came out where the zipper area Call puma customer service request either replace or reimburse . They denied Talk to chain of command and talk to supervisor no action just completely denied to resolve this issue

I ordered a pair of puma king football boots, I am a size 9, a size 9 kids arrived!!! on top of that when I tried to put them on the back caved in. Puma I am outraged at the preposterous quality and lack of awareness on sizes. Fix this IMMEDIATELY!

First time purchasing Puma online and it will be my last! Shocking customer service. Ordered Astro trainers and tshirt for daughter. T-shirt out of stock but was sent trainers. Had to return as too small so purchased larger size. Had to return those also as they were too big. I’ve received a refund for the second pair but no refund for the original trainers or the tshirt they didn’t even send me in my first order. I’ve chased numerous times explaining and sending the proof of return and keep getting nonsensical responses about the second refund. I’ll be taking further however just a warning if you need to return anything the experience will be shocking.

I had an issue with a pair of PWRframe tr2 trainers . I bought them end Nov 2023 and by march 2024 they had started to tear on both shoes. I contacted customer services as I had bought online they replied very quickly. I sent the pictures as requested they sent it to another department to check and within 2 days of first contact I received a full refund. No questions asked . Great service

You know, three pillars of quality sport attire rule this world. Puma is the first one in my personal rating, because the assortment they offer is astounding.I like their shoes for running, I admire their sport suits and I of course cherish their outerwear. The prices are neither high nor low, meaning that the company caters to the needs of very broad social layers regardless of their financial capabilities.You will definitely find in the store something up to your taste.

Do not order from this company!! I returned an item 6 weeks ago and received an email from them saying they received it and that I would get my refund within 14 days. After 6 weeks & several follow up emails I still haven’t received my refund. They said they are investigating it and now they are ignoring my emails. They never answer their phone either.

Really bad experience. 👎 I've ordered shoes ,after 2 and a half weeks still haven't received them .Complained to Customer Service twice. Each time they ask to wait another 5 days as they're investigating my case. As they would be detectives.No shoes, no refund so far.NEVER AGAIN

My trainers Soft ride Enzo tore were the lases connect and I contacted Puma, with the following response; 'Since your order was placed with one of our Marketplace partners, we kindly invite you to contact their Customer Service Team directly'. This was their product and they have washed their hands of my problem. Their products are poorly made and I will not be buying anything from them again.

refund issues as per almost all reviews... sadly its a true, PUMA refuse issue a refund even after they have acknowledge the return,tehy are telling me fogies about 14 working days.. quote fromgov.co.uk page UK consumer law entitling to a refund within 14 days.

I’ve been a die-hard fan of Adidas all my life, but recently turned my attention to other brands because Adidas lost some quality a little bit.Little did I know that Puma makes sneakers and other shoes of the same quality, if not better.They’ve got great running models for very affordable prices.I definitely recommend it for those who are not aware.

Real leather feel of Pumas sport trainers with very accurate sizes including half sizes available to fully fit your feet. This comes very handy to me and likely many others. Overall quality is satisfying with great variety of products. Smart choice

Sent me the wrong order. Online chat and phone didn't work for hours and when I finally got through to chat I was told to print a return label and take it back to a post office on my own time and fuel money to simply just get a refund when I send them the receipt. If I want what I actually ordered on the sale, I would have to reorder it and email the staff asking for custom order and pricing to match my original order. Why can't you just send me the correct order when you receive the wrong one back and make me go through this massive headache and waste of time! Unbelievable! Worst service I have ever had from an online store!

“Broken sandal”

I bought a pair of beach sandals and it was obvious that one was defective. It broke, but the other one was perfect. I contacted the company and even sent photos, but after corresponding back and forth about 4 times they didn't do anything for me. Poor product and even worse customer service. Service Value Returns Quality

“Puma disappointing 😞”

They were a gift for my daughter. In four weeks of wear, they look horrible. I expected a higher quality considering the advertising made and the rather high price.

“Pathetic quality, even worse are return policies and customer service. DO NOT BUY”

Got a $100 shoe for my very careful teen. They wore it for 4 days just to school without PE and showing signs of worn out. I went to the store on day 32 as it was far off and it's holiday season, they decline return and or exchange as no shoe was worn. It was a very clean piece and there was no way for her to tell had I not told them. Finally they agreed even exchange and I could only like a $30 shoe that I evened out for $100. Best part it's the same story with shoe on the second day of wearing. They all rip from the ankle area. This the photo after day 2 for show #2 Products used:Shoes Service Value Shipping Returns Quality

“A pair worn out in less than 1 month. Never ever buying again”

The insole wears out in two weeks and it starts to hurt because of this net-like structure. And even if you manage to fix it, the sole will be completely worn out with a huge holes in about a month. Puma started making absolute garbage and they know it. Now I know they state a month of guarantee for a reason. Never ever buying again from this company. The quality has become even worse than of Asian no-name shoe brands. Below is the result after a month of active use (about 400 km of walking) Products used:Puma Serve Pro Trainers Service Value Quality

“Puma Prowl”

I am a nurse and I swear by the Puma Prowl. This shoe should be the shoe that the nursing profession looks to. With the thick cut ankle socks. The rubber sole helps me react to emergencies faster by making it there safely and quickly. It is a pull on so there are no laces to trip over. The fabric helps my feet breath. I found this shoe almost two years ago and have worn it ever since. Products used:Puma Prowl Service Value Shipping Returns Quality

“Poor quality products”

Extremely poor quality sneakers. I had 2 pairs, and both experienced issues within first month. First pair the sole Is coming off and the second pair a shoelace eyelet broke. I'm done with Puma products. Tip for consumers:Garbage products Value Quality

“Let's make Puma great again.”

Puma sneakers are really underrated. I bought a pair of Classic suede sneakers for less than $100. For example Nike would cost me much more than that just because it's Nike. Adidas is the same thing. But in terms of quality Puma doesn't concede to both of these shoe giants.

“Do not buy directly from them”

They're return policy is the worst and as I told the third person I've talked to since I've not received my refund that was sent back and delivered to their warehouse on 6/29 that this is 2023 and they're running a business like it's 2000. Just an FYI they told me that they have up to a total of 10 business days to even start processing the returns which doesn't include weekends or holidays. So, Monday 7/17 will be the "tenth business day" before they start the process then I have to wait for my card company to apply it. My order was almost $600 that I'm still waiting on a refund. The last customer service agent started telling me unrelated stuff and I had to shut her up about people return cat litter in boxes as refunds so that's why they started doing the ten day processing. Literally the worst customer service ever in my life. I regret ever doing this one and only transaction with them. Products used:None and never open the boxes Service Value Returns

“Worst customer, shipping, and packing services ever”

If I could give zero star, I would! I had never experienced such bad customer, shipping and packing services like this before. Ordered 5 items in one order and only received 4 but I was still charged for 5 items. When I returned the order, FedEx people told me that the original packing was a total mess and would fall apart if I didn't change the box, so I had to spend money to buy a good box at the FedEx office so they could process the return. Then I called Puma customer service to place a new order for me but they messed up with the shipping address, my unit number was missing, but they couldn't do anything to it because they said the label had been created. Then I called FedEx and was told that only shipper was authorized to change the address. Call Puma again, the call got cut off when I was speaking with a representative, I never received a call back. Called Puma one more time, they told their system was done so they couldn't do anything. Puma is just a scammer company! Will never buy anything from them again! Service Value Shipping Returns Quality

“Puma slides”

Wore these slides for a couple hours they caused a cut on my left foot.contacted puma was told nothing wrong with product.if that's the case why only cut my one foot.worse customer service ever.don't buy their products very poor quality.to many other options to settle for poor workmanship. Service Value Returns Quality

“Bad customer service”

So I've ordered 3 items from the online store on the 5 of July, it is now the 15 and they still haven't packed my items nor sent out my tracking number, terrible store, I'm never buying from here ever again Service Value Shipping Returns Quality

“Returns”

Bought a hoodie - the zipper would not work,. So, I tried to return it being well within the required timeframe - The sent a QR code - didn't work at any of the three locations in my area... so they sent another - that did not work either...So then they said they would send fedex a return label and to let them know what time would work...which I did but I received no confirmation response to that...So I sent another e mail, and the response was:.We will be happy to issue a call tag. A FedEx driver will bring a preprinted return label and pick up the package. Please note that the return should be properly packaged before the pickup. Please provide the information: The reason for the return The pickup address If the pickup address is business or residential The pickup date The earliest and latest time for pickup - To which I responded immediately BUT no acknowledgement, so I sent an e mail asking if I should expect Fedex today - only response was: it takes 7–10 business days to receive the requested printed label.Your refund will process within 10 business days after delivery to our facility. Once the refund is fully processed, you will receive a refund confirmation email. SO what happened to them sending a label to Fedex? So (if ever) about a month to get my money back? I think they are delaying it so that I will be beyond the return timeframe! Products used:hoodie with broken zipper.... hence the return Service Value Returns Quality

“Quality Puma. Get it right”

I purchased a pair of puma 2.0. Thought they were comfortable and nice looking. However, the strip was coming off within 30 days. I emailed the company in Germany, and was told to take pics and return. I did. Ordered the same design thinking maybe it was a flaw at the production company. Nope, those fell apart too. I enjoy the new look, and design but I should be paying for quality. Those sneakers cost $90.00. Wont' be purchasing another pair. Products used:Puma 2.0 Service Value Shipping Returns Quality

“Never received the package”

I have bought a sneakers and I have never received the package. I have contacted the customer service, the solution offered was refund. I did not received any refund and still waiting for it. It is a disaster, not recommend at all. Products used:Sneakers Service Value Shipping Returns

“Delivery late”

I buy 3 items and pay for express delivery in 2 days and they did it in 6 days, I called customer service and they do not recognize any refund Tip for consumers:If you buy Puma products don’t pay for express delivery they will be late Products used:Puma Service Shipping

“Horrible Quality”

I purchased these shoes less than a year I want to say, they do not get worn regularly as I work in an office and have other tennis shoes...The SOLES ARE FAKE and the shoe cracks - These shoes are not in bad shape AT ALL. They refuse to take responsibility. Spend your money elsewhere. They basically told me this is normal where and tear. This is their response "Unfortunately, we can only accommodate for products that are deemed defective or damaged due to a manufacturing issue. We do not provide replacements or refunds for items that have experienced normal wear and tear that comes with frequent use or time. There are a lot of variables to take into consideration: How often the item is worn, how much pressure is applied to the front, side and or heel of the sneaker, as well as environmental factors that may affect the quality. " Tip for consumers:Don't Products used:A pair of poorly manufactured shoes Service Value Shipping Returns Quality

“Cheated by PUMA customer care”

Extremely disappointing customer care. I had ordered (Ordered ID: *******) two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is highly highly disappointing.

“Poor everything”

The sizes are never consistent. The customer service is poor. The delivery times are atrocious. Their online UX is pathetic. Their refund procedures are slow. I made an order. I received an order number with my details via email, but when I try find the order linked to my email it says it can't find the order, but it is exactly as provided in the email. I also made the order on my account and the order is not reflecting in my account. I've had to change my password numerous times because the site keeps telling me I have the wrong password even though I keep changing it to exactly the same password everytime. I am not inclined to buy online from Puma ever again. I am less than impressed. I want to get my refund if my last purchase and be done with this company. Tip for consumers:My tip. Don't use the site. Go to Nike. Products used:Shoes. Bit can't sent them back cos there is technical errors on their systems. Service Value Shipping Returns Quality

“Poor quality”

Bought my 1st pair of sneakers back in February. They were by far, the most comfortable sneaker I have ever owned, however, within 2 weeks of wear, I noticed the tops, above where your feet are, started wearing. Within a few days after, I had holes on both sneakers. I though it was a fluke, so I bought another pair, and those ones did the same thing, within wearing them after a few weeks! My coworker's did the same thing. These sneakers aren't cheap, price wise, but the quality is. I will no longer be purchasing. Pictures are of both pairs. Products used:Sneakers

“Was extremely satisfied with my experience with Puma”

Was extremely satisfied with my experience with Puma. I ordered a total of 3 pairs of shoes and received promotional backpack along with my purchase. With the free shipping my order came to about $150 (which is the same as buying one pair of expensive puma's with tax!) I plugged in my credit card information during checkout and soon received an email the following day confirming my order and providing the tracking number. My package arrived exactly when they said it would arrive and all of my products were exactly as described. I would definitely recommend others using this site if they want to buy puma shoes.

“Quick and painless”

The order process was very easy... followed along with tracking information... if you haven't received check your spam or junk mail... I appreciated the label of the box not giving off any information as to where it really comes from... each item was packaged separately along with invoice and return of need be... my delivery also came two days earlier than expected... will definelty order from in near future

“I recommend this store.”

I'm glad I found your store, I like that there are always new products and discounts. I love that. If you are like me and like discounts then I recommend this store.

“I love puma, and it should be 5 stars”

I had to deduct one star because of the pricing issues at the puma site. Sometimes the outlet had the item for far less while it was sold higher on the internet site. I called for a price match and they would not do it but gave me 20% (I already had received my order). You can return items and get your money back, but how inconvenient is that. Just price match with your self and your competitors PUMA! Once again you have to do your homework with this site and make sure it is offering the best price. Good products and a wide variety of puma goods including collaborations. Update: Puma had to change its web site to us.puma.com. If you go to the old site it was taken over by scammers.

“Good experience buying!”

Buy some shoes for a promotion. You receive an email confirming the order. They confirm whether have inventory to proceed with the order. The price of delivery is according to the purchase. Good models of shoes high quality and you can use daily.

“Need changes”

Hello. My BF likes Puma label a lot. But he was disappointed this time after he get his order. Nothing was correct. Hope that you will change it for the next orders because I also want to buy here. Service Value Shipping Returns Quality