Is uniquephoto.com Legit?

“Great purchase”

I bought a used camera for a GREAT price, and it was practically brand new condition. They didn't describe it well, and their reviews are terrible which made me nervous. I didn't get a purchase confirmation or a shipping date until i messaged their customer service email. But the camera arrived in perfect shape, and it exceeded my expectations, and i would def buy from unique photo again. Tip for consumers:strange experience, but i got a great item at a fantastick price. Products used:canon eos 250d camera Service Value Shipping Quality

“No response from customer service concerning damage”

I've tried a couple of times to use the online customer service form to report that a lens cap was broken in transit. A lens cap is a small thing considering the lens was in fine shape and the hood was not damaged even though, it, too, had been dislodged from being locked on the lens. I've given up on getting a response and a replacement lens cap as I will be needing one very soon, so I ordered a cap from another source. This makes my purchase higher than was agreed. Tip for consumers:My lenses were as described, but a lens cap was broken in transit. That's all fine if the issue can be resolved with customer support, but, like me, you may not be able to get a response. In my case, I just wanted a replacement cap sent to me. Products used:camera lenses Service Value Shipping Quality

“I had been looking for a quadcopter that has HD video...”

I had been looking for a quadcopter that has HD video for years. I found that on uniquephoto in the form of a DJI Phantom 2. http://www.uniquephoto.com/dji-phantom-2-vision-quadcopter-with-integrated-fpv-camera-djphvision It has the most insane specs for a FPS view I have ever seen. I have just placed the order and will let you know how the video quality is from the camera

“Buying a used sony lens”

I bought a sony lens 200-600. I received the package very fast. The tripod handle had a rivet broken. Josh send me back a new tripod handle. I was very satisfy. I recommand Unique Photo to anyone. Products used:Lens Service Shipping Quality

“Stay away”

They have no stock, don't know anything about the products they sell and the manager is useless. The should be out of business.

“Good service rendered”

I like the outlook. Very organized and easy to choose the service one is interested in. The service is also performed beautifully, so good work

“Clear Experience”

Tell me they could give you the best pictures you could ever imagine thanks guys for the nice pictures

“Unprofessional and poor communication”

You may be fine if you're just stopping by for a few things. I'm not sure those five star feedbacks from others who may have been to the store only few times give a full view. For professionals and amateurs who are looking to expand time and money there regularly might run into issues eventually. I had difficulty returning some used equipment. Understandably if you buy enough new and used stuffs you may eventually run into some defective ones. However the real risk is when the vendor is unwilling to provide a reliable return process. I no longer have confidence in them as a source of new or used equipment knowing that they may not stand behind their sale. Once I noticed them simply putting back a defective camera back into their inventory that had obviously broken lcd screen; I don't know whether they were clueless or didn't care. Negative attitudes of some of their staff have always been visible however I didn't take that too personally since that seems common in most retailer work settings. Still it was very off-putting when an employee slammed or tossed down the items you're purchasing on the counter while you are spending $900. So much trouble for trying not to buy from evil Amazon. If you think this is a local business you might be only half right. It's a NJ based company that happen to open another store in Philly with staff from NJ and some locals. I've been buying regularly from them since they opened the store last year and I only had a few relatively small returns out of some 8k in total transactions. The store manager Chris F. Was very adamant about their return policy that he was unwilling to credit me for a one returned filter. He seemed more interested in being defensive and repeating a typical retailer excuse and generic response rather than being constructive. He was visibly angry that I had filed a complaint with the company flagship store about the return and had a lot of assumptions and didn't seem interested in understanding; I took the time to ride a subway and talk to him in person but he was more interested in proving me wrong or punishing the customer. It was hard to having to explain to him that as an Asian person it has been harder and felt less safe to ride subway to the store and that I don't own a car. He had effectively escalated the issue and destroyed a relationship with a customer failing to consider the length and time the customer went through. After 12 days of returning two items I'm still waiting for refund for some $350. Because of this experience I've decided to return all other previous purchases and fire the company as a vendor. I also plan to recommend several of their existing client organizations to review their vendor status with them. I'm taken aback at how inexperienced and unprofessional this NJ based company has been. Tip for consumers:Company reputation and rating Products used:Camera, lens, lens filter Service Value Shipping Returns Quality