Is unieuro.it Legit?

Horrible e-shop, only in Italian

Bought a rubbish,expensive headphones from them and went on now to review them,since people should know not to waste so much money, only to find that they purposely do not allow you to post reviews on their website. They have a part called "reviews" which is empty and no way to actually publish a review, it's all a little scam. Never seen this on any legitimate website.

I ordered on the official website on November 25th. It was not a large electronic product, but just a tablet computer. But almost two weeks have passed, and my logistics status is still on the 25th "delivered by the courier". I hope the customer service staff can help me to rush the logistics. I will leave Italy soon and go home for Christmas. If I can’t get my tablet before I leave, I can only receive it after the New Year. I’m really sorry but I hope to get your help.

My cousin went to purchase an iphone 15 so they handed him an old with dent on it by saying that they are bringing it from inside and they unboxed it.Since he is new he was unable to speak Italian so the sales girl took the advantage and handed the dent phone.When he came home to unbox it we were all shocked to see such condition!When we went to fix it they wereextremely rude with unprofessional behaviour and tried to put the blame on us.The cashier girl was quite unprofessional and was rude whole time.Everyone should boycott this place.Worst exprience ever.

I ordered the airpods specifically 23 days before christmas, just to avoid the delivery issues. But until now it was not delivered and on the unieuro app says that it was delivered but I don't to whom it was delivered. I contacted the service center so many times and I realized it was waste of my time. The only answer they can give is that they are working. One star because I couldn't write the review without it. SDA is considered as the worst delivery service and still they are shipping with them, no proper facility and tracking information.

I have been attempting to purchase an HDTV with the current promotion...however, when it comes to the credit card authorization, I continue to receive error messages. How is this possible? I have multiple credit cards with plenty of credit available. Do you honor your sale prices, or is this a scam to force consumers to come in person to the shop where the prices are higher?

I ordered a dishwasher on July 20. The order was immediately confirmed with delivery July 24-28. On July 27, since the website showed no sign of fixing a delivery date and time, we called them at 9 a.m. They responded that it was strange that nobody had processed the order. at 4 pm same day they cancelled my order.

I have a problem with my purchase. The product has defects. After contacting their customer service, they give only promises, but don’t ever solve the problem. Where are my rights from the guarantee????

In the store in Montefiascone I received excellent help. I needed a mifi router with a data SIM card for my house in Bolsena. The router works great, but I didn't get the SIM card from WindTre properly (the App on my IPhone doesn't work). The ladies in the store really helped me and now everything works like a charm! Kudos and nothing but praise for this store in Montefiascone.😀😀

I went to the local store in Valla Crosia to buy a Ducati E scooter but they only had one in stock. I needed 4 pcs. So the last 3 should be bought online. But their site is not working and when i ask if they can deliver to their shop in valla crosia then this is not possible. So"we can not help" is the only message. Poor customer service ;-(

I ordered dyson airwrap online, but didn’t receive it . My order update us delivered and it is not to me. I don’t know who has my order, it says someone’s name who i don’t know . How will i get it? How could your courier just g-ve the package to someone else without even calling me in prior and making sure i am the person.

I put an order and got a message from Unieuro it was sent to me; as written in email 16Dec23.Today Unieuro wrote device is not available.I will not buy anything anymore from them.21Dec23What does it mean necessary check ? I have asked for reimburse. Do not buy from UNIEURO online.23Dec23 It is a shame; still I do not have my money back.

I received the order but the vacuum was making a loud noise, so I returned it and got a new one that works. Can give a bad review, not their fault

Unieuro on-line...Ho trovato una persona fantastica. Federico, professionale, preparato, disponibile,di una gentilezza introvabile. Un gioiello di questi tempi e con l'arroganza che si trova nei call-center.10 e lode. Complimenti.

I ordered an I phone online and what I received was a box of cables!! I contacted customer service for a refund and they requested photos of the item I received for proof.. I did this and waited 3 days for a response. Finally when the response came they said a courier will be in contact with me to collect the package and process my refund.. no courier arrived! I phoned customer service numerous times to resolve this and get a refund. I am then told my customer service to take my package to a list of uni euro shops, I do so… only to be told “we cannot accept returns here”. I am now extremely angry as I have paid 600€ for an I phone that never arrived!!! I just want a refund!!!

BOLOGNA NAVILE- Reserved a laptop, after few days i received the email to go get the laptop at the store , i took the appoinment, i went and the laptop was not there. Waste of time and black friday sales. They said they are going to call me in 2 days to fix the problem but i have low expectations. Edit: they called me the day after i came for nothing, and we closed the transaction.

I was looking for a vaccuum in San Babila. I was testing one to see if it worked smoothly and I got yelled at by a bald employee in the cleaning appliances section, telling me that I couldnt check it and if I wanted to test it, I had to buy it first. Really rude, didn’t even look at me in the eye, he just yelled from the corner. I was about to buy it but I changed my mind.

I placed my order on 03/08/2022 and launched a return request right after a day, this is my awful experience. Went to the unieuro store located in Lecce to return the product and they asked me to first acquire an RMA number. Since then I have been calling unieuro support multiple times to request the return and RMA number and all they say is that the process would take time and they don't know how long it will take. Furthermore, I had emailed unieuro client service with digital receipt and the return request form since 05/08/2022 and uptil this day(11/08/2022), there is absolutely no response whatsoever. I have to leave the country (Italy) after two days and I am sure that these delay tactics actually stuck me with the product forever as I have tried every way to return it but all in vain. Such a huge disappointment.

I have ordered the tv on line on 30/11 and i received it on 29/12. After chased them up by emails. They never answered only at the end and the email written on website doesn’t work (apparently the inbox email is full!!!) the second email has been told by unieuro shop and few emails have been sent without answers.Service horribleCommunication useless and crap.I will never buy again and I won’t suggest it.

I placed an order on November 7 paying via paypal for Nintendo Switch and then there is no more updating of my order. Both by call and by email I tried to contact customer service but no one answers me. I tried the parcel tracking but I have nothing. If luckily I manage to receive my package at the end, I swear never to make even one product from this shop again.