Is undercovertourist.com Legit?

I purchased sea world tickets however when i tryed to link to the sea world app it says invalid i try to get a refund the agent told me i have yo repurchase tickets then they would refund me

UPDATE - CS refunded without any issues within 24 hours. - Make sure to check your dates before submitting orders. Disney tickets have to be reserved using Disney website. Read the ticket before you go. Universal tickets are only for the designated date, these tickets are non refundable unless there's reasonable excuse. Also, the website glitches and erase the date from step 1 to step 2 to check out. ----------- OP ------They advertise “90 day ticket return” and that you can use them for 365 days. The website glitched and universal hollywood ticket printed a wrong date. I called after 10 mins of placing an order and asked if they can change the date. They say it's non refundable, I just need to cancel and reorder a new ticket then they said E-tickets are non refundable. And after escalation I have to wait 72 hours to get a response when I have a trip coming up next week.

We purchased tickets to the Grand Californian Hotel at Disneyland for a vacation with my son and his family. Everything looked like it was accepted but then 2 days later we got a call that "Disneyland did not accept the reservation" and it was canceled. I was furious! My son and daughter-in-law said they just received an email saying their reservation had been canceled as well. They shouldn't be advertising rooms that they clearly don't have in their inventory! I have never had this happen with other 3rd party companies! This caused a lot of undue stress, and we had to rebook our rooms directly through Disneyland. The stress this caused was NOT worth the experience using them.

I’m not sure how this company is even in business with all of the negative reviews I have seen. Their website does not have a clear expectation E- tickets being nonrefundable. If anything, right under where you click “ get tickets” and place them in your cart it clearly states a 365 ticket return policy. I have sent them screenshots and have told them Multiple times that the way it looks on a mobile device vs a computer is not the same and there is absolutely nowhere that says it is a non-refundable purchase between placing the tickets in your cart and paying. I paid $195 for Kennedy space center tickets only to realize 2 weeks later that it is actually 3 hours from where we was going to be staying and making the trip is not feasible. This has become a complete nightmare with this company. I would stay away from buying tickets with them, Because if something happens, and you’re not able to use them, you will not get your money back.

ordered 4 tickets to discovery cove via undercover tourist totaling 1071.00 dollars. the plans changed and one person couldn't make it. i called to cancel just one ticket and they said id have to reorder the 3 tickets and prove to them before they'd cancel these tickets. i asked where this policy was displayed on their website and they said "its not, its just our policy" that's illegal. i told them ill pay the 5% and just cancel the whole order and order direct from discovery cove. they said ok, two weeks later still waiting for my money, 2 more days until Ill be disputing the charges and getting my whole return back. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

Should have read the reviews here first.Not happy with this company. Bought 4 day tickets plus options to WDW for 4 adults cost $2,635.80 (US). Thought I was getting a good deal. Now find advised on the WDW official website for the same days as $2,198.16 (US). Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them.

Recieved wrong ticket, immediately requested new more expensive ticket and was denied by Undercover tourist's customer service. After contacting theme park directly, the theme park could not locate ticket and advised they would gladly upgrade my ticket if it could be located. Never thought Undercover Tourist would have an issue with an upgrade and extra money, especially when theme park did not have an issue. The ticket number used by Undercover Tourist did not match the one used by the theme park and because of this they (theme park) could not do an upgrade. Spoke with Undercover tourist multiple times day of purchase. They stated no refunds (I was not asking for one), modifications, or changes even though the theme park had no problem allowing an upgrade to this ticket.Undercover Tourist stated the theme park had denied any changes, that was not true. Seems UCT just did not want to lift a finger to help.Terrible experience with Undercover Tourist. Purchase directly from theme park and not a third party ( under cover tourist ) with a lack of customer service. Update: Sent email as requested (below) by Undercover tourist with no responce! Guess they really do not want to resolve this issue. AVOID undercover tourist.

Recently bought a Black Friday deal for sea world San Diego. Called customer service a few times on the buy one get one free ticket and was duped into buying several sets to get free tickets. Turns out their deal was no better than one provided directly on Sea World website. With my dollars, hours of call time with three different representatives I will not use their site again.

Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?”Screenshots, detailed step-by-step explanations, phone conversations… Nothing works.They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.

Thanks for all your help. My money has been refunded and back in my account today after we had to get a refund on our Universal Studios tickets.Fantastic communication and reassurance during a very tricky time.We are hoping to come back to Orlando next year🤞and won't hesitate to recommend and use Undercover Tourist for our park tickets. It's not how people treat you when things are good but how they treat you when things are bad that shows their true colours. You've all been wonderful at helping us on this difficult time. Thank you once again and stay safe 💜 🐸

Bought three Disneyland tickets and it was very smooth. At first I was skeptical after reading all the bad reviews, but decided to test my luck since they offer a few bucks off. I did encounter their "validation" progress, but it was super simple - just enter the pending amount they hold on your credit card. After this was complete, I received tickets within one minutes. The tickets were valid on Disney website.

Don’t buy concert tickets from them unless you want to wait nearly two months to receive them !! They take your money fast enough but unless you call them you aren’t aware you have to wait until the ACTUAL TICKET SELLER makes contact with you . And you can’t have your money back either . Will NOT be buying anything else from them and will recommend my friends to do the same . The first guy I spoke to there was offhand with me and was very quick to tell me these tickets aren’t refundable. Plus they had a discount voucher that was on the checkout total but amazingly disappeared when I pressed pay !! As far as I’m concerned they are a rip off site . I payed with PayPal so I’m poised to open a dispute if I don’t see my tickets as I’ve been told . DO NOT USE THESE PEOPLE BE WARNED

Tickets are cheaper, and they advertise “90 day ticket return” and that you can use them for 365 days. BUT if you don’t read the fine print, that’s only some tickets. I tried to change our Universal Hollywood tickets to one day earlier and they absolutely refused. Very misleading (even my email at the top says 90 day return)! Never will I use them again or recommend them again!

Wish I hadn’t used these rip off thieving clowns!Ordered tickets which were promptly sent and then so promptly cancelled while they held on to my money! Id give them minus stars but best i can do is just the one and thats one star too many!Save yourself the aggro and hassle of dealing with second rate thieves like i have. Like many others, wish id read their reviews first, in essence, its a lesson learnt! DO NOT DEAL WITH THESE GUYS at your peril, id rather have paid more for my tickets than dealing with this total shower of poo! These see you next Tuesdays have effing ruined a trip I have been planning for 2 years!

We had to wait for an hour at Busch Gardens for someone to know what to do with our voucher. I gave them 3 stars since this may not be their fault but these vouchers aren’t universally recognized. We also had to wait in a line at Aquatica to get a manager to print real tickets. I would say not really worth the lower price for the worry and stress that it won’t be accepted or recognized.

The Disneyland tickets were a good deal. But the hotel never reserved properly, leaving us scrambling for a hotel and paying almost $300 more because of their system. Instead of trying to fix the issue, they kept giving a run around of "that can happen, sorry to hear, sucks to be you" replies. I found another app (Klook) that I am trying next.

New York City pass direct from the website has a full refund - when you purchase from them there is NO REUFND. What a scam I'd highly suggest NOT purchasing anything from them and using directly with the company vrs a third party

Horrible checkout experience with the payment verification. Finally was able to book, but when we went to check in to our hotel we learned they had cancelled our reservation despite already charging us in full for it. Had to book the hotel out of pocket at less than ideal rates. Have not received any response back from them nor a refund. Do not recommend.

Their 365 day money back guarantee is a scam. They will try to send you to Disney to fix the issue bc they know Disney will at least give a free ticket if you can't go due to illness. Undercover Tourist doesn't want to spend the money to honor their commitments. I can't tell you how any people they transferred us to. I will make sure everyone I know and others never make this mistake.

It's midnight in the UK 8th October 2022. I've just booked two 1-day tickets for my kids for the 18th Oct. I couldn't find 1-day tickets anywhere else (the missus and I already have long-term tickets). Wanted to book in advance because reservations were only available for the 18th and 20th for the Park we wanted and we were concerned it would become unavailable like the other dates we are in the US. UT was an Absolute doddle. Booked the tickets - paid via PayPal - got the tickets emailed to me immediately. Spoke on Chat to Louise beforehand, who allayed any fears I had before booking and was swift in her replies and helpful. I used the 12 character reference on my e-tickets to immediately make the Park reservation on the Disney site and it all went through fine. Very happy and recommend.