Is umiteasets.com Legit?

I accidentally dropped my brand-new teapot, Umi Tea agreed to send me another one free of charge. Amazing customer service!

Tea ware I received in a very good quality and the procedure of my order went really fast. All the emails are answered fast and it feels like Ive been approached with personal matter. The team is willing to help to and find solution for the problem, if there is one. Highly recommend the service. Thanks, Umi!

Awesome customer service! Answered all me emails! Quick delivery !! Ordered nov 7th got on 15th !Beautiful azure dragon tea set with nice case! Would buy from again!! Connie Grim

I got the Japanese Bamboo Handle Sea Wave Wabi-sabi Tea Set from Umi Tea Sets as a birthday gift for my boyfriend, and we both absolutely love it! The set looks gorgeous, especially with the bamboo handle, which adds such a nice, natural touch. It has this earthy, wabi-sabi vibe that makes our tea time feel a bit more special.Honestly, I wasn’t sure what to expect quality-wise, but it ended up being even better than I’d hoped. The ceramic is solid and has a really nice glaze, and the teapot pours smoothly without any drips. The cups are the perfect size for a cozy tea break, and it’s a great fit for two people. The packaging was also really secure, so everything arrived in perfect condition.We’ve been using it every day since, and it’s turned our usual tea time into a little ritual. I’d definitely recommend this set if you’re looking for something that’s both beautiful and functional – it’s such a peaceful, elegant addition to our home.

Nixing Clay Dezhong TeapotThis is the prefect size teapot for my morning tea and I love the way it pours. Personally, I enjoy this intricate, beautiful teapot using all alone. But occasionally do share share my enthusiasm for this special teapot with my husband, it is a wonderful way to have a tea tasting session with just a small cup each and then a second or third infusion. The pot is also an elegant way to have tea, along with the matching cups with a friend. The craftsman, Xie Daoli is a true artist and I love that his work combines art with matching calligraphy. This teapot maintains the heat beautifully and the aroma combines to make a lovely tea tasting session. When I serve tea to guests, they are amazed by the way the teapot pours and we all feel as though we are sharing in the ancient Chinese tea culture. This is a very special teapot set and I will be looking for more teapots from this artist.

The moment I opened the package, I could tell this Bi Luo Chun was something special. The leaves were fresh and fragrant, with a natural, vibrant green color that hinted at their quality. Upon steeping, the tea produced a pale, golden-green liquor with a gentle, complex aroma, balancing sweet floral notes with a touch of earthy undertones. Each sip revealed layers of flavor: mild and refreshing, with a smooth, slightly sweet finish. It's the kind of tea that feels elegant yet grounding, offering an experience that is both calming and revitalizing.The seller did an excellent job packaging the tea, ensuring it stayed fresh during transit. It was carefully sealed and arrived quickly, maintaining the tea’s integrity. Overall, I’m extremely impressed with both the quality of this Bi Luo Chun and the professionalism of the seller. This tea would be a beautiful addition for any green tea lover looking for something special and authentic. Highly recommended!

I recently purchased the Umi Tea Set, and it has truly elevated my tea experience to a new level. The craftsmanship is impeccable, with each piece displaying a thoughtful and elegant design. The teapot pours smoothly without any drips, which is a detail I especially appreciate. The size is perfect for a few cups, making it ideal for a personal or small gathering tea ceremony. The cups are delicately crafted, comfortable to hold, and beautifully glazed, adding to the overall aesthetic.One of the standout features is the quality of the material. The porcelain feels durable yet light, and the glazing has a subtle shine that speaks to its high quality. Even with regular use, it maintains its elegance and shows no signs of wear. Cleaning is easy, as it doesn’t stain or retain the aroma of stronger teas like some other materials tend to do.The set’s packaging was also impressive—securely packed and lovely to present as a gift. Umi has managed to blend traditional tea-drinking elements with modern design, making it a pleasure to use daily or to bring out on special occasions. I wholeheartedly recommend this tea set to anyone seeking both functionality and beauty in their tea rituals!

It is a beautiful tea set , fast delivery. As expected from the picture. Made out of cast iron it has a dragon beautifully carved in between in gold. Would shop here again.

Not only is the tea set well-made, I asked customer service for input on which set I should choose. They helped me narrow down my selection and answered all of my questions. The set shipped promptly and was just as described. It was packaged carefully and is very nice!

The packaging was absolutely beautiful, my partner uses the tea set everyday. The mesh strainer in it is perfect. We are both thrilled and I love seeing him use it everyday!

We ordered a Chinese Tea set to use for my daughter's Chinese wedding tea ceremony. I waited a little late but the tea set arrived quickly and in perfect condition so we were very happy with customer service. The set itself is just beautiful and really added to the event. It’s lovelier than how it appears on the website. I thought the cups were going to be too small for people to hold but both men and women were able to use them for the few sips required and more. Since then, we have brought the tea set out for other occasions everyone has remarked at how lovely it is. All the styling is very classic. I really like the case as the entire set fits into to prevent breakage and it is also fancy enough to put on the side table as display. The quality of all the components leads me to believe that we will keep this for a long time.So happy to find a lovely tea set of such exceptional quality at a price that wasn’t out of our range. I think these would make lovely presents for others in the future whether bride-groom couples or just people who enjoy a tea set. We are happy to have found a company who provides high quality items that are unavailable to purchase in our area. It definitely added a touch of magic to the wedding festivities.

I purchased the arched bamboo tea table from Umi Tea Sets and it arrived quickly and was packaged well. The process of ordering from the website was smooth. The bamboo material was lighter than I expected and had a small mark on the wood when it arrived. The pilot holes for screwing in the base also could have been better drilled. However, the table looks nice and was what we were looking for, a low tea table, and we will keep it. It is a beautiful table, and every morning I sit down at it and drink tea and write in my journal. I am a big fan of floor seating, and it has been said to be healthier for you than sitting in a chair. The table is a good height for floor cushions. I went with Umi Tea Sets because I could not find a similar low tea table on other websites that shipped to the U.S. I also like the color and natural bamboo material, it feels nice to the touch and doesn’t stain easily. I recommend this arched bamboo tea table to anyone who enjoys tea and wants to add a little bit of charm to their day.

This was a lovely set. The quality was great, the finish was also great and it was really pretty. The packaging was also very secure. The pot hold enough for 4ish refills of the tea cups that cup with it. The set is also very easy to clean. We have started taking it to our picnics at the coast. Totally recommended if you enjoy teas made with loose tea leaves and would like to savor the flavors.

Good customer service when I broke the lid, replacement with free shipping in exchange for a good review.

Starting to feel like I’ve been scammed out of £200. Be warned this company might be a bogus company. I made an order for a table 8 weeks ago. I’ve been told it is on its way, at customs, that it is big, so that is why it is taking so long to ship (but ALL tables are big). I also got told I would be given a tea set as an apology. Nothing has materialised. It’s obviously lost in transit. I have sat here without a table for over 2 months and have just been told to keep waiting. No attempt on their part to refund me or allow me to place a reorder so that I can actually receive a table.

Looking around for containers to hold my loose leaf tea,but I did not just want any simple containers. I searched around and saw Umi Tea Brand and they had great designs, and quality than any other companies for a great price. I ordered a good amount since I had a lot of different loose leaf tea and it shipped out fast. It was also delivered at a reasonable time frame and was very well packaged that all my containers came in safe. All have been filled with my loose leaf tea and are properly stored, they mentioned that the Purple Clay pot must be well taken care of than the others. The only issue I would have with this company or order is sadly they gave me the wrong fish design container. It was supposed to be a design of a Fancy Goldfish, but received only what looks like the same design, but the fish was different, it is a small looking Koi fish. That's the only reason I give it four out of five stars, and is my only complaint. Other than that everything else is fine with the order. Again shipping, delivery, and product are really great and I wouldn't say anything bad otherwise. Just a small hiccup in a fish design. I will highly recommend Umi Tea Company to others who love loose leaf tea as much as I do and get great containers for them. I will also be ordering more containers in the future when I do get more different loose leaf tea, and maybe more of their different merchandise that they also promote. I am a very happy customer!

Don’t let them fool you this place is a total scam I spent over 500 dollars on a set and it was a painted wall tile. Everything is so cheaply made it looks horrible. I am from Ohio. Half of my order was broken. A year later they still have yet to send me a refund or a replacement part. RUN!

umiteasets.com truly does carry authentic teaware. Something I truly appreciate is the certification that came with the beautifully packaged Yixing tea pot & cup that I’ve purchased. Umi also proved information on the maker of these wares and exactly where they’ve come from so that’s pretty cool. Also, the tea pot and cup was received in a beautiful padded box which is worth storing away in case you become interested in traveling with your teaware which is something I do so that was an unexpected perk in my eyes. Anyway, I highly recommend umiteasets.com. Check them out!

My daughter has grown up around tea ceremony and has moved to New York City and has been serving tea to her friends. I didn't want to send her family heirlooms yet but I wanted her to have a good tea set to practice tea ceremony. I bought an inexpensive set from Umi and she loved it. The quality was excellent for the price and it makes me really happy that she is pouring tea to her community.

The website is clean, modern, clear with lots of options and the sets are nicely divided into categories with lots of options. I had a question while browsing the e-shop so I clicked the chat bubble. A person quickly answered and was able to answer my question promptly. The payment was clear, invoice received online and product arrived on time. Overall nice experience. If you're looking for a tea set, this store is worth looking at.