Is tv.youtube.com Legit?

I first subscribed to Sunday Ticket in may of 2023. The TV picture froze every few seconds. After talking to 6 YouTube techs without success, I tried to cancel my subscription. Could not do it any way. Now the are renewing the charge and I still can't find a way to cancel,even with the tutorials. No telephone number also. Worst website and customer service ever. Had to tell my credit card company to deny payment. Probably will have to do that again next year.

We cannot remove shows we have watched. We also get all kinds of junk recommendations that make it hard to find things we have recorded. There should be a "trash" option to get rid of unwanted shows in the "Library" section. The subscriber should determine what is on the personal You-tube site.

Youtube TV requires you sign in from your home location on some periodicity. My IP provider (Brightspeed) uses roving IP locations none of which are my home address. Youtube TV locks me out because I have not logged in from my home address. They can fix this problem for an extra $50

i enjoy watching you tube tv. and the channels they offer. i watch every day. my only problem with this network is the commercials, from morning till night, all you see is depressing, negative, constant pharmaceutical company's. it never stops. i would love to see something much more positive on a daily, rather than.

They have locked me out of my account for but being able to verify who I am. I am the same person that has paid for their streaming person for a year and a half. Customer service is worthless, their form to fill out is worthless, their supervisors are worthless… don’t subscribe they are just as bad as all the other cable providers.

I switched to YouTube TV and save about $600 a year. I've had it for about 6 months now. It's great. I don't watch much traditional television, ironically because I watch mostly YouTube, but the picture quality is much better than Armstrong cable (1080 vs 720) and I can watch TV and DVR shows from my phone.

Movie ads are 3 minutes long and too often (a 1.45 hour movie has 24 minutes of ads). The library is the best part for saving recordings. So, 3 stars is a balance of negative and positive. Another negative is the subscription price, but positive because nothing cheaper is better (for now).

I hate there is not a 800 number live agent to speak with this company been around long enough and should have an agent to speak with. I accidentally selected 4k and I can not remove it my plan went from 64.00 to 70.00 now it is 90.00 dollars and I want to downgrade but I tried all of the prompts and no success .If you are an elderly person and not computer savvy this is not for you.I was with Comcast for 13 years and it got to 400 a month for limited channels so I was very excited to get yttv for 64 dollars but I'm considering leaving yttv because I need an agent

I have been a long time customer of youtubetv. (since it started) I thought I had ordered NFL Sunday ticket, but it did not show up on my account (I thought it would be billed on my next statement.) When I didn't see the charge, I checked my bank account and it wasn't deducted from their either. I contacted customer support (for the first time) and explained the situation. There was a $100 off promo if you ordered NFL Sunday Ticket by May 16. It was my error, I should have verified sooner, but they were not even willing to assist with giving me the $100 off. Just "NO". Very disappointing that a business treats long-term customers this way.

Expensive but so much better than Hulu Live Tv and any cable option out there, selection of channels is good. No lag or buffering. No obnoxious volume issues like Hulu.

Despite cancelling 20 days into a 30 day trial, youtube charged $79.01 to my bank card. Instead of being able to call & discuss the issue, you tube offers no meaning- ful help or support that works. Numerous dead ends & loops that take you nowhere. I tried for hours just to send an email, start a chat or request a callback, to no avail. I was considering a move from cable to you tube, but after my experience, My advice is choose ANYTHING BUT you tube tv!!

You tube tv I hope you get it together I’m tired of putting the guide on to find nothing listed seems the top notch service was only when you needed the clientele and like every other provider service starts to be sketchy, you really don’t want to start letting your customers down with bad service and excuses. Not hard to spend money with another provider even if it more money

Love the streaming service but account billing is horrible. My husband and I thought we signed up with family sharing and instead we had two accounts (based on our email). We were double billed for the same tv address for over a year and they will only refund three months. That is ROBBERY. We feel so taken advantaged of.

I find it interesting to use this app. As I can kill my time by some entertaining videos . So for me youtube is a best application

Terrible, cannot watch anything that is not already free. Cannot watch sports as they advertise.

So far so i transitioned from slingtv i like YouTube TV better more channels to offer and they also offer hbomax where slingtv fails to have

I have youtube tv and it works quite well, but my mom has it and she can't get it to work on one of her tvs. If you are not tech savvy I recommend that you go with another service. She has a new Sony tv and we were using a Roku usb stick. It used to work but now we have been stuck on an endless loop of a requirement to go through a trial period. She has had a paying account for a while and both of her tvs used to work. There is no customer service that works.

Have had nothing but positive service with this streaming service. Works very well

I have a cut and paste I can send anyone who wants to see it of the transcript conversation with their customer service. Long story short, they canceled my subscription without letting me know, then reinstated it the same day without the nfl red zone channel. They said they see that I had it before and had paid for it, but said my subscription was reinstated without it and the only way I could get the channel back was by paying for it as second time.

NO customer service whatsoever! NONE! YT TV has pulled money out of my account for the last time. When Google makes the decision to give YouTube TV customers genuine help when we need troubleshooting....... then I will reconsider subscribing again. Apple, Adobe and Curiosity Streaming...... they all provide genuine customer service. YOUtube TV provides no customer support. I have to troubleshoot it myself or go to links or community discussions. Are you kidding? And the thing that angers me most is that you know you are doing this. You are sounding so polite and accommodating and yet the entire time...... you know you are not providing customer support.

“This app is terrible”

40 second long ad breaks, watching a video with over 500k views is basically impossible without clicking out and clicking back in to avoid the common 30+ second ads. I use adblock on my pc and you should too, look up uBlock origin folks. Tip for consumers:download an adblocker Products used:I was the product Service Value Quality

“Terrible”

I knew I would be late watching the Super Bowl. So I logged on slightly more than one hour before it started and set the recording. In between that time and the actual start time, YouTube TV system realized I had an updated debit card number. It did not record it. I missed it. Firing this service for life Service Value Quality

“Way TOO Many commercials!”

Way TOO Many commercials! It's hard to enjoy watching anything due to frequent 7 MINUTE commercial interruptions! Ridiculous! I'm paying to watch ads more than actual shows!

“12 minutes of commercials”

You paid 70 + dollars a month to watch 12 minutes of commercials every half an hour! Not worth it. There are way better stream services out there Service Value Shipping Returns Quality

“Free Trial”

They advertise 21 day free trial. After I went and signed up I was told it was only 5. I wouldn't have signed up for only 5 days if I new this. With working all the time. Not enough time to check it out thoroughly. Service Value Shipping Returns Quality

“Canceled free subscription but continued to charge”

Don't do it don't subscribe to YouTube I did the free trial decided it wasn't for me canceled my subscription and they continued to charge me. You can't get anybody on the phone at YouTube. Nor is there an email address. The craziest thing is I signed onto my Google account and requested to chat with somebody and then they transferred me to another website where they wanted me to put my credit card in again I ended up having to cancel my credit card in order to guarantee that they stopped charging me. Products used:YouTube tv Service Value Shipping Returns Quality

“Amount of Commercials is Ridiculous!”

The amount of on-demand commercials is truly ridiculous. They are 2 1/2 to 3 1/2 minutes long. If you missed something by 10 seconds and want to go back and look at it, and happen to go into the commercial zone again, it makes you watch them all over again. Commercials start before you even start watching, then more a few minutes in and more after a small few second break. The commercials are very long and repeat the same ones over and over. You cannot fast forward or rewind the commercials. Extremely frustrating considering you are paying $75 per month! Service Value Quality

“The best streaming service I've tried”

YouTube TV is new, and they've hit the market with a bang. I thought I'd give them a try, as I was dying to get rid of another streaming company. Once I started using it, it was a no-brainer. Unlike most services, YouTube TV doesn't have hidden costs or unexpected add-ons. You get what you see, with an easy-to-use-and-understand interface, the ability to add shows to your library, and the option to have those shows DVR'd. PROS: Family Is Invited! Up to five family members with a Google account can be invited, no extra cost. They then have private access to their own viewings, lineup, recordings, etc. Live and On-Demand, DVR, ability to watch a network show right after it's aired. Pausing live? Priceless. Fast forwarding, rewinding, and pausing is available for on demand and live shows. Clean, user-friendly interface. CONS: No Comedy Central. So many obscure sports networks to get past; it almost feels as though there are as many of those channels as there are regular ones. I'm also 99% sure this is a common issue with all streaming services.

“Customer service issue”

I called customer service to try and avoid getting my service paused. I knew my payment was going to be late, and I was informed that I had until the next day. I got home from work that evening, then was watching my favorite show, which I had recorded and guess what? They shut me off right in the middle of the show! I was so upset because I had been lied to by the customer service person. I will not go back to that service again!

“Great service, customer service cant resolve billing issue”

I think it is the best internet based pay TV service available. Best cloud DVR for sure and decent pricing. The problem I have was confusing billing management. We were billed twice to our credit card for many months and customer service so far has not been able to resolve the issue. We are still waiting but it has been difficult to get billing department on the phone. Customer service was not able to help.

“Ninja kids tv”

I love the ninja kids and the songs are awesome so when I watch them I really want to meet the ninja kids. Service Value Shipping Returns Quality

“Always trying to take money out your account”

I got YouTube TV for the NFL season and I pay my bill on time. Every two weeks they are trying to take money out my account stated that my bill needs to be paid. I just canceled my subscription with YouTube. Not good provider. Service Value Returns Quality

“They will double charge you and give horrible support.”

YouTube Tv has the worst customer service I've ever encountered. I have been double billed as others have mentioned. They have been giving me the run around. Value Returns Quality

“Basically stole my money”

We got YouTube tv because we were forced to in order to keep the NFL ticket. We paid extra money for the NFL ticket. Now we are constantly missing games because we would have to pay for other services to get games. THE ENTIRE POINT OF HAVING NFL TICKEY IS THAT WE GET EVERY GAME. Beyond disgusted. Service Value Shipping Returns Quality

“No paying bill option”

There is no option to pay bill. I get the reoccurring payment process, but I do keep my cards locked due to a identity theft. Youtubetv will charge your card early in the morning hours. I unlock my cards at 8 am every morning when I know I have a payment due. Why do they charge your card at 3,4 and 5 am in the morning when most people are not awake. Youtubetv or any businesses should not be allowed to charge your card at that hour. Anyway, I went to pay the bill so it would not get disconnected but there is no option to pay. All it says is update payment method. That's is not the problem. I just wanted to pay the damn bill. I had a RUDE representative tell me that I only need to update my payment method and that's it. Ask I try to tell him that is not the problem I just want to pay the bill. I asked to speak to his supervisor, he tells me I didn't need to talk to him. I asked why not, what are you hiding? He told me that he doesn't have to tell me. I told him switch me to the customer survey he then hung up on me. At the beginning of the call I was told I could take the survey on customer service, but never got the chance since he hung up. This company is hiding something and is rude. The representative is either a new person or just don't like his job! Youtubetv use to be a good service bit it seems like they are going down hill. It may be cheaper service, but if the customer service is bad then the service is bad. Service Value Quality

“YouTube Customer Service And Busness Practice Sucks”

Tried abYoutube Tv trial and would you believe I got a partial trial could never watch it on Tv and just some parts of it on the IPad; then no matter what I did I was unable to cancel the trial, some YouTube site asking for my credit card info just to call 'em on the phone which I didn't do. Thief YouTube billed my account and withdrew 57.00 overdrawing my bank account. Everybody ought to file against them with BBB. I wouldn't care if they take all of the services and out them out of Busness. They don't even appreciate or respect their own customers that sucks until it hurts. Who wants to pay to be mistreated and disrespected. I'm done with 'em for the most part. Tip for consumers:Don’t sign up for a YouTube Tv subscription if you think you may ever want to cancel it during your lifetime on earth. There’s no personal contact if you have a problem.No customer service. It appears they don’t care about their customers at all they jut want our money. Products used:Not applicable to my situation this is about YouTube Tv subscription gone bad. Service Quality

“Youtube can suck my femboy $#*!”

Youtube was made to get rid of the cable tv formula, Why on gods green earth do we need another cable tv program spearheaded by the company that makes comcast look generous. Products used:A rope to hang myself after realizing that its 80 dollars a month Service Value Shipping Returns Quality

“Sucks”

It's complete garbage. I was invited to join somebody's family plan and the links that they sent me were broken and did not work.

“You tube tv”

I've been charged 4 extra months for you tube tv before I finally figured out the charge was coming from a second account that got double billed from the first time I signed up. An account I don't use and couldn't figure out how to cancel since they don't have a phone number to call or email, chat for that matter. Basically no customer service! Learned the hard way $240 later. I will never be using you tube tv again! Very poor

“Overpriced & technically flawed”

First of all be aware that YouTube TV has no customer service should you encounter a problem… AND you WILL encounter problems! When they update, it messes with the viewing area and it's almost impossible to fix it. This last time I could NOT fix the problem and had to cancel. Fortunately for me it was almost time to renew so I only wasted a small amount of money. This service is almost as high as local cable so is it even worth it?! The only positive is the cloud DVR but that's useless if you can't get it to load. Buh bye YouTube TV Service Value

“Thieves and $#*! don't work right”

Right after getting this service a worker who sounded eastern stole my debit card info when I called in for help and they made 2 purchases I was told a supervisor would call me to make it right. Nobody ever called, and I had to have my bank to do a fraud inquiry to get my money back. This software shuts down at least 2 or 3 times per day and we have to reset our router to reconnect to service. You need to improve this if you expect to me to stay a customer very long

“Sunday Ticket”

We lost 2 minutes of playtime. Was going into 4qt and returned with 13 mins left. Commercials for almost 4 mins. NFL NEEDS TO REVOKE THEIR CONTRACT. Service Value Shipping Returns Quality

“Local stations are on average 5-10 times a day unavailable.”

You get a give feedback button. You click that and it says, "thanks for the feedback". Rinse and repeat. We have two places in two different states. The money I am saving is nearing the "it isn't worth it" level. There is no infrastructure for support when a problem like this arises and your on your own. Service Value Quality

“Great experience so far”

I'm surprised so many people don't know about Youtube TV yet. It's cheap (used to be cheaper), you get all the great channels cable plans offer live plus DVR recording for less than $50/month.

“NFL Ticket doesn't work under family sharing”

So one of the reasons we signed up for the NFL ticket was because You Tube TV boasts a "family sharing" plan and both my wife and I wanted to be able to access NFL Ticket on our mobile apps. We were misled. Even though you add a person on family sharing, you can ONLY use the person's email who initially subscribed to the account. I learned this after spending 45 minutes in a chat with a "customer service" representative who talked in circles, refused to give me theeir name and refused to send me a copy of the chat. Terrible. Much worse than DTV (and that is a pretty low bar). Products used:NFL Ticket Service Value