Is trinityhomecare.co.uk Legit?

The live-in care provided by Trinity since August 2023 has been exceptional. Winifred and Adetutu are professional, trustworthy and thoughtful carers who consistently go above and beyond to ensure that my parents are not only safe and well cared for but are living enriched lives. We have the utmost respect for Winifred and Adetutu’s diligence and attention to detail in all matters, their genuine concern for my parents’ well-being and enjoyment of life, and their intelligent and perceptive understanding of my parents’ complex needs and behaviours. Their Live-in Care Manager, Carly, is an excellent communicator, very approachable and inspires confidence.

Steer clear. Extremely unprofessional and inexperienced recruitment. Unbelievably poor service on the phone. They clearly hold themselves to very low standards and seem happy with that. Would be laughable if it wasn't in care. Such a shame in this industry, clearly a bottomline led 'care' organisation. I expect the carers are brilliant and also based on my unfortunate experience with TH, I expect TH takes advantage of their caring natures and employment status in the UK. Too many red flags for me

This professional care organisation enabled our mum to remain living in her own home as she chose happily and safety. They worked well as a key part of the wider team which included the family and GP. They met the challenges of supporting a person with dementia who was often oppositional, with front line carers supported well by seniors. Thank you Trinity, you enabled our mum to live the life she chose. X Lisa

The care we received from Trinity was of a very high standard . Despite a few hiccups in the beginning we were very pleased with the service we received. In particular we would like to mention Rebecca, whose care was exceptional. She was always kind , thorough and very supportive. Caring for vulnerable people is not an easy job and we give credit to Rebecca and the other carers who made things a little easier for us as a family and more importantly for my mother .

We have used Trinity Homecare for some years to find help for my mother. Jola, our area manager, is an excellent communicator and they really listened to our needs. My mother has now had several live-out carers and 2 live-in carers all of whom have been extremely kind and caring. We are extremely happy with the service we have received from Trinity and we highly recommend them.

My mother has been visited by carers for the past 18 months, initially four mornings a week and now, every morning and evening. Every carer has been conscientious, carrying out their duties with a smile and always offering advice to Mum and the family.The staff at HQ maintain the very high standards they set themselves. As a result of concerns raised by carers last week, an email was sent to Mum’s surgery asking if could I speak to a doctor which happened Monday morning. Today I had a very helpful conversation with Rebecca, setting up Mum’s carers to handle her medication. Trinity couldn’t have done more. They have made things so much better for Mum - and me! It’s good to know that they are always there to offer support and advice.

The care is really good, but there is too much that does not work in the back office. There is a real push to have carer assessments at times that dont work for me and based on telling me incorrect information as to why it needs to happen

The carers at Trinity were exceptional. Our 92 year old mum was reluctant to have strangers caring for her, but within days of them starting, she was looking forward to their visits. They showed care and love, and were dedicated to mum's well being and comfort. Responsive and very responsible they were wonderful for her. We would recommend Trinity every time!

Very reliable and caring service - my mum had already shown signs of getting better after only 6 weeks of daily care from Trinity . They are very attentive, professional and provide a thorough service with clear channels of communication.

My mother has been under the care of Trinity for a number of years now. The carers are professional and efficient, but also kind and compassionate, they have always made mum feel comfortable. Their personal care is consistently excellent. Where Trinity stands out is how the carers go above and beyond for mum, It’s far more than just personal care. They are her friends. They’re always making mum smile and laugh, their happiness is contagious. I know mum looks forward to seeing them, and with something as personal as care that speaks volumes. I couldn’t recommend them highly enough.

Trinity provide quality, compassionate care to my mother. I feel so reassured that she is being very well looked after.

Friendly care staff, efficient office staff. Went above and beyond when faced with a problem with our relative and responded quickly. Would recommend them to look after your loved one.

I don't normally do reviews but in this case its a no brainer as Trinity Homecare are absolutely amazing. They visited my mother 3 times a day to help my dad care for her, as her dementia had got worse and she needed 24 hour care. Every single member of staff that visited was kind, helpful and unbelievably compassionate. They were never late, always cheerful, treated my mum like an individual and not a 'patient' and on many occasions went above and beyond their duty of care. My dad was extremely happy with all the Trinity staff and considered them so trustworthy that he had no problems popping out and leaving them in the house with mum. Unfortunately dad recently passed away, meaning that mum needed to move into a care home but I will never forget how happy they were together at home with the care of Trinity. I can't say one bad word against them and can not recommend them highly enough.

Trinity Homecare were excellent. All the staff, carers and managers were polite, kind and keen to do as much as they could to help out. Would definitely recommend them and will use them again when the need arises.

The carers who have been looking after my 85 year old Mum have been so supportive, kind and helpful. Added to this, the Admin support team have been very efficient in setting everything up.

Regular, efficient, caring staff. Deliver high quality care tending to mum's individual needs and enabling her to remain in her own home.

Trinity and their wonderful carers deliver a very professional, reliable and compassionate service to my Mum. As a company we have always found Trinity to be efficient, flexible and easy to deal with. Their team of carers are amazing; not just in providing kind and compassionate care to my Mum, but also consideration and companionship. I would recommend Trinity to anyone looking for outstanding care at home.

Trinity Homecare looked after my lovely Mum for the last 22 months of her life. The care they gave her was exceptional; in fact my husband and I said it was ‘gold standard’, and largely down to the quality of the staff they employ - carers who are well-trained, great at problem-solving, compassionate, friendly yet professional and really do care deeply about their clients. Over her last five years and many times in and out of hospital, we had experienced various other care agencies visiting Mum and some were good and others not so good, but none of them were as good as the Trinity Homecare agency. They work as a team, taking particular care of the clients wishes, but also building good relationships with the family too. There are regular reviews to check how things are going, and tweak the care plan as required. The wonderful ladies who visited my Mum felt like friends to her, always brought a smile to her face, and were such a support to me too as I sat with Mum in her final weeks. When the CHC for end-of-life began, it was seamless - it was a blessing to us that Mum was able get her wish of remaining in her own home and having her much-loved familiar carers with her right to the end. People she trusted and felt comfortable with, rather than strangers. Their knowledge and experience is second to none. I have no hesitation in recommending Trinity to anyone who is looking for great care at home for their relative or friend.

Very happy with the standard of care, and overall communication with the family of the client. Highly recommended.

Jessica is amazing and Sarah is brilliant all the other staff are Anna is brilliant too and Chloe is amazing too