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Working with Bettye Ridley was a delight. She was thorough, knowledgeable and pleasant to deal with. Excellent customer service. Even though we didn’t need to use the travel insurance (which was a good thing), I felt very secure having the coverage. I will use your company in the future.

Luckily I didn't have to use the insurance for our trip, but it was easy to purchase. I felt better knowing we were covered in case we needed it.

My claim was processed lightning-fast! The process was very user-friendly and Travel Insured kept me updated throughout. Very positive experience... I will be using Travel Insured for all my travel insurance needs going forward!

The plan we obtained was affordable, comprehensive, & easy to understand. It covered all scenarios

I always purchase a Travel Insured International policy for our trips. The website is easy to navigate. Customer service reps are readily available by phone if needed. I have never had to make a claim, but my gut feeling is that that the process would be as fair and efficient as the purchasing of a policy.

Didn't end up needing insurance for the trip, but was glad to have it at a good price and no worries if anything were to happen. Appreciated the extra security blanket!

Very smooth purchase experience online. There was no claim necessary for our trip to Spain and Portugal but a claim for a previous trip was handles expeditiously.

I did not need to use my insurance, luckily. But the process of reviewing which plan would be the best for myself and my son was very thorough and explained well. I would not hesitate to use Travel Insured International again.

DO NOT - DO NOT – DO NOT use this company for any type of Travel Insurance -YOU’LL BE SORRY YOU DID!In my opinion, it is absolutely, the worst staffed company in the USA, including the President and CEO who have absolutely no customer care skills, no compassion, ridiculous rules, and horrific and torturous claim filing procedures. The bottom line, they will do anything to deny your claim.After getting nowhere with their claims representative, I asked to speak with a supervisor. IT TOOK 3 DAYS FOR A SUPERVISOR TO RESPOND and he give me the same excuses why the company could not pay the claim.I then wrote the CEO and the President of the company and here is an exact quote from the response I received from the President’s Office: “I wanted to review where we are now with your claim. I understand that Justin from claims reached out and you two had a conversation regarding our need for the supporting documents we have requested. You are right that it would seem insensitive for us to question your claim request. We looked into the timeline of the claim and the trip was cancelled prior to your wife expiring. Hence, it is a claim for trip cancellation based on sickness, not death.” “We understand why you feel we are insensitive as we have a death certificate. However, because of the trip cancellation prior to your wife’s death, we need to review for payment based on sickness. I hope you understand. “My wife took out their insurance in March or April for a trip to Italy in September with her brother, sisters, nieces and nephews – a trip of a lifetime that she was looking forward to. On May 10th, 2024, she was diagnosed with stage 4 ovarian cancer and died on May 31st, 2024.In May she filed a claim with the company that she wasn’t feeling well. In the beginning they sent a claim form for the charges that were being claimed. When she passed away just a few weeks later THAT’S WHEN ALL HELL BROKE LOOSE. As her surviving spouse I simply forwarded the DEATH CERTIFICATE, since we took out the optional coverage, to cancel for any reason. IT SEEMS THE DEATH CERTIFICATE IS UNACCEPTABLE TO THEM TO PROCESS THE CLAIM – IT DOES NOT QUALIFY FOR “ANY” REASON.Their response was “She started the claim as “SICK” and must be “PROCESSED” as sick.” That’s when I was tortured by them making me revisit all the doctors and clinics to get the ridiculous claim forms filled out by the doctors. Bringing back the devasting memories of my poor sick wife, suffering in pain, at all these locations. The doctor’s offices were MORTIFIED that this company refused to accept a DEATH CERTIFICATE, whereas in the medical and legal professions, a death certificate is considered as absolute proof. COMPLETELY INSANE and INHUMANE.THIS WHOLE PROCESS HAS BEEN GOING ON FOR OVER 6 MONTHS AND NO PAYMENT FOR THE CLAIM HAS BEEN SENT TO ME. JUST MORE FORMS AND MORE EXCUSES. NOT ONLY WILL YOU LOSE YOUR PREMIUM MONEY, BUT YOU WILL ALSO LOSE YOUR CLAIM AS WELL! INFACT I JUST RECIVED THEIR FORMAL LETTER OF DENIAL OF CLAIM. THIS IS A SHAM OF A COMPANY.I am certain you can find a MORE REPUTABLE TRAVEL INSURANCE COMPANY in the USA. JUST STAY AWAY FROM THIS ONE!I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!!!

Like others have stated, the purchase was easy! However, buyer beware. Spouse needed medical care onboard the cruise ship, which was paid in full by us. The claim and all required documentation was submitted. They keep dragging their feet to reimburse the claim. I got very assertive with the rep on the phone today and am now waiting to hear back on my "escalation case" (the rep actually laughed at me and said I would get a call within 24 hours from management -- guess we will see how that goes). If this matter is not resolved quickly and in my favor, I will be reporting this to all appropriate federal agencies for breach of contract and fraudulent business practices. My advice is to avoid this company. PERIOD.Update: Still have not received that promised phone call. It's now been two weeks.

Application was straightforward.I did not have any questions, and as it turned out, I did not have any problems that required using my travel insurance, thankfully, athough it was pretty close due to flight delays (which involved sprinting through SFO).Will likely use on my next trip.

Good that nothing significant happened during this trip to me or my travel companions. We did not have to file claims for anything. Hopefully, Travel Insured will lower the cost of Travel Insurance for seniors like me.

The process of applying for the insurance was very easy and the cost was less than some others I was told about. I didn’t need to use these benefits but I’m very thankful that I had it just in case of any unforeseen emergencies. Thanks

Good price, since I didn’t book 1 complete trip through a travel agent, it was slightly hard to get clear info/understanding of process to cover additional individual components reserved over time. After about 2 calls I got my needed details and assurance. Then I actually did have to cancel because of my job, had a few questions beforehand, then actually cancelled and reimbursement all went smoothly. So glad we bought the plan with the CFAR, cause you never know!

Very easy to evaluate, compare and review different policies to exactly meet our costs and needs. I have used Travel Insured service multiple times and found their sales and service top-notch.

We have purchased travel insurance twice from Travel Insured through USAA.Fortunately, we did not need the insurance for this last trip, but we did for the first trip. Travel Insured was fabulous to work with. They answered all my questions before purchase, you can speak with a clear English speaking representative, and they took care of our claim. Anyone can sell you travel insurance, but not all will take care of a claim! Highly recommend this company.

We were able to easily purchase travel insurance online with no problems. We simply answered some questions and received the exact coverage we needed for our trip. Highly recommend and would use Travel Insured International again.

In my initial. purchase of insurance, the initial destination was Israel for a friends' daughter's wedding. Given the escalation in hostilities there, we opted not to go. But when I attempted to make a claim to get back the airfare and housing costs, I was told that the policy didn't cover acts of war. There were already acts of war going on long. before I purchased the policy, but this was not brought to my attention. Under those circumstances, I doubt I'd have purchased this policy.

I have had several bad experiences with Travel Insured and will never use the company again when we travel. Travel Insured gave us a really hard time when we had to file a claim due to serious illness. They also gave us credits several times and then the restrictions made it impossible to use them. They also charged me $183 to insure $200. Several dates back to 2019.

Hayden was a pleasure to work with. air Canada would provide us a letter confirming that our plane tickets were non refundable and Hayden was a great asset in overcoming that road block.

“Rip off”

I purchased a trip back in may 2018. I bought the cancel for any reason policy. This means if I have any reason to cancel at all. I get 75% of my money back. If I got up and decided I don't want to take this trip I can cancel it because I don't feel like it for ANY REASON Period! They asked for several documents and letters asking why I cancelled. Which I should not have to give them since it was a CANCEL FOR ANY REASON! I spent $4500 on airline tickets and I was supposed to get 75% back and they only gave me $1000 back. DO NOT WASTE YOUR MONEY ON THIS INSURANCE. In addition, I filed my claim on may 21 and Its July 11 and I just got the $1000.