Is travelex.com Legit?

Travelex call waiting system needs improvement. I tried reaching them on a routine matter today. System advised 20 minutes wait. Did not give option to leave a call back number. Instead at 30 second intervals a message that a rep would be with me momentarily was repeated. After waiting 33 minutes I hung up.

My 18 year old granddaughter tried to order a Travelex card. The first time, It didn't go through, although funds in her bank account were placed on hold pending the transaction. Once the funds were back in her account, tried again, including a phone call to Travelex. The request still didn't go through even with Travelex on the phone, guiding the process. They didn't know why the transaction couldn't go through. I ordered Canadian funds without any problem, and they were delivered by FedEX as promised.

Could not understand the foriegn guy with the accent who disconnected phone connection after I had to ask him repeatedly what he was saying and was going to ask him to speak slower and louder but he decided hanging up was easier. I can understand accents but not low fast mumbling. Have your people speak slower and ANUNCIATE. My other preceeding French born English Rep was 5 stars.

The whole experience went well. Being pretty much confined to the house during the coronavirus event, I found it helpful to order online. I was able to pay with my credit card (air miles), free shipping, and the package arrived in a couple of days as promised.Perfect experience. Will definitely do business with them in the future.

I have been using TravelEx ever since I was 18 going abroad for the first time on my own, back then I just stopped by the store in Tampa. These days my travel has grown a bit more rushed and time sensitive. It is nice to know I can go online and order local currency for delivery the next day amazing. Many local shops won’t swipe your credit card for small purchase as they do in the US/CA. You would be surprised how many experiences you can miss out on because you don’t have cash.

I travel to Brazil often; once or twice each year, and always use Travelex for my currency exchange. Your online systems are quick and easy and I love the fact I can pick-up my cash locally at the airport. Also, I trust your conversion rates, which I often compare with the conversion rates my friends give me from Sao Paulo. Often your rates are spot on, or sometimes better. I appreciate your service and thank you for being a very important part of my international travel. For frequent customers, it would be nice to have a personalized account, information on best conversion rates and places to travel in the world, etc. T.

The website timed out on me which was frustrating after putting all the required information in; it also rejected a perfectly good credit card. Once I resolved those issues, it was smooth and expedient. Received the cash less than 24 hours later!

This was the first time I've used this website and I will definitely do it again. The process was simple, well thought out, and uncomplicated. The funds were delivered promptly as promised. Thank you for making this transaction painless and successful!

The process was clear and easy, you could edit and navigate backwards well on the site to explore options. I bought Euro very close to the most recent exchange rate and do not feel I got nickeled and dimed at all so that was refreshing.

As a result of purchase, I was exspecting large bill notes more than two hundred dollars notes.Easier to work with while vacationing.Especially, since it was not purchase in Mexico.This certainly is an incentive to anyone wanting to visit Mexico.Also, a good selling point and public relations to Americans. More purchasing power.

I love the idea of being able to travel and carry local currency purchased in advance, avoiding on site exchange fees and other issues with credit cards, etc.; the Travelx allows you to do just that.The only issue I have is with the navigability of the website and reloading a card .. it’s clumsy and not intuitive. Part of that is understandable security, but part of it is website design.

As a result of purchase, I was exspecting large bill notes more than two hundred dollars notes.Easier to work with while vacationing. Especially, since it was not purchase in Mexico.This certainly is an incentive to anyone wanting to visit Mexico.Also, a good selling point and public relations to Americans. More purchasing power.

I have ordered foreign currency twice and was extremely happy with the delivery and the ease of ordering. Your customer service department is excellent . I know I will be ordering again in the future as my daughter is now living abroad. Thank you.

Was making a trip to Canada and ordered Canadian cash. Was delivered on time however trip may be canceled. Unless Trevelex can make Covid disappear then I'd say the experience was pretty good.

Easy, simple online transaction and convenient in this era of a global pandemic. Something to consider is this ease is costly, not inexpensive albeit convenient. The credit card transaction is processed as a cash advance, not just a regular credit card purchase transaction. A visit to a nearby storefront using cash would not have the added $60 onto my purchase. Quite steep, and have not other choice but to pay for the convenience.

Ridiculous “service”. Money card reload approved and in about three minutes email received saying reload “unsuccessful” - no reason given. Attempts to find problem useless. Had to repeat all of security questions to three agents only to be told it was unsuccessful. Said they didn’t know why. Forget this.

On 08 June 2023 I converted UK Pound Sterling to 290 U.S. dollars and was only offered the Travelex Money Debit Card. I accepted this offer with the assurance that once I returned to the U.S. that day I would be able to obtain my funds in U.S. dollars, which my Travelex receipt reflected. Upon return to the U.S. I have been unable to access my funds after two attempts at my financial institution. I sent an email to Travelex on 8 June 2023 requesting they provide me funds through through traditional methods and they have failed to respond.

I’ve used this site twice now and have been pleased. The arrival date you pick option is great since it’s definitely a package you don’t want to miss. The staff are pleasant when you call. One thing to note: there are no tracking numbers for security reasons. Just call the day your package is set to arrive and they will let you know the time it will be there.

The ease of working through my card reload was great, effortless and quick! Much improved and I feel that my transaction and information are secure. Thank you for improving the site so much!

What fast, friendly, trustworthy and with a smile (by way of telephone) customer service experience I had today with Travelex US! I will share my delightful experience with everyone I know. Due to Travelex professionalism and attention to detail I won't hesitate to place my next order with Travelex US. The best darn currency exchange company on the planet!

“Decent conversion rates, solid service”