Is tractorsupply.com Legit?

I ordered a lawn mower to be shipped to store. Granted, I had it shipped to the wrong store. While it was in transit, I got a customer service rep, who said the charge would be refunded, once it arrived and sent back. That didn't happen.I then ordered the same mower to be shipped to my house. Never arrived. So I had to dispute both charges with my CC company.Tractor Supply sent me a tracking number that was useless. Now I will have to order a more expensive mower locally. DON'T ORDER ONLINE FROM THIS COMPANY!

It was bad enough that the staff is ENTIRELY unknowledgeable and unprofessional, now to hear it's ran by rightwingnuts it all makes sense. I hope this business tanks completely. TRAITORS.

The staff is great the manger if out of control sware at employee noy a team worker let other employee co.e an go at work as he please . I think he need to be Recommended for his actions at work to team members An a like an there should be not vapeing in back room like he doies I feel like I am treated like a no buddy an I am a team member that works at Granville store

Employees are treated horribly, the Columbia Missouri store is the worst. Witnessed several employees be mistreated by the manager, and by other employees along with customers. Cashiers get screamed and yelled at in the open. The company doesn't care about their employees, I've also noticed a lot of the customer base is nasty and entitled treating the cashiers like their own personal punching bags. Prices are too high, and employees over worked. Terrible company all around.

bought very expensive pressure washer Simpson, used 1year has 3yr warr.on engine 5 yr on pump 10nyr on frame honda engine made noise and stopped now won't run. called tractor supply was put in touch with repair service hauled pressurewasher to them as instructed and was told has not warranty because I put gas in it, so warranty is a joke and scam ,I would recommend stay away from Simpson, tractor supply as this company supports and sells products that really don't have any warranty even though you pay a premium price ,and are told the product has a warranty it is no good,apparently .very dissatisfied with tractor supply and their warranty scams.Dont n make the same mistake I did and buy from tractor supply

I placed an order online for a broom, I went to pick it up Friday night unfortunately the kid never put in the system that I picked it up so I got several emails telling me to pick it up and I just got one that canceled it. I’m not sure what you can do to update your system when somebody does order online and a pick up thanks.

Thank you for stopping all that DEI horse crapp in your company. Its probably the worst thing that's happened in the USA. As a business hire the best person for the job regardless of color or gender. Its away to take jobs away from qualified people to hand it to a less qualified person and it affects the companies bottom line. This current government is out of control. It takes strong companies like yours to say enough is enough. I will shop now more at your store.

Stopped at my local Tractor Supply 03561. Couldnt find what I was looking for on a Country Line Product. I stopped at front desk clerk informed me that she has never seen a 3 point hitch finish mower. Couldnt seem to navigate the computer to find the part. The pulley section at TS was missing 65 pulleys. Just bare shelves. She then left me to help someone else when I had not really been helped.Solution was I went outside and orderd one off from Ebay. It seems all you can get now at TS in 03561 is pet food.

I am disheartened and disgusted that TS discontinued DEI policies. I guess I will take my visible minority money elsewhere...Also, how dare TS charge a shipping fee for ship-to-store when they don't have the item in stock. Shame on TS all the way around.

Last two times I was ordering items I discovered TS requires the customer to pay shipping to my local TS store!Seriously????Every other retailer I know of says "SHIP FREE TO STORE".

Yesterday my son and I bought a gun safe from your store in Norco. Joanna helped us out and was knowledgeable, personable and even gave us an independent contractor to pick up 300+ lb. safe and install it up 3 flights of stairs! Plus the safe was on sale! We had a first rate retail experience there and commend your employee Joanna on her excellent customer service! Kudos on DEI/WOKE retraction as well. Know your customer and avoid Bud Light catastrophes!

Very misinformed on who they think their customer base is. Instead of cutting DEI programs and eliminating carbon emission goals, maybe you should take a good look at your CEO and consider cutting his $11 million salary. Clearly, the $2B loss of revenue has more to do with his leadership than DEI or the environment. FYI - the “customer base” of rural, white males is a shrinking group - it will be replaced by MORE DIVERSITY - no matter what the old white guys think. Your CEO will only continue to contribute to loss of revenue as the rest of your outcast customer base flees to other stores. You may see short term gains but in the long run those will diminish. It will be fun to watch!

Very disappointed with this company, TSC. Stay out of politics, know your place and shut the F&$@ up. Stop engaging in this woke crap because it will hurt your bottom line and your employees suffer. Now trying to back track creating discounts for Veterans- ha we see through your stupid 💩 - I’m boycotting this company and only buying locally from small feed mills and local farmers! I guess any free publicity is better than none? Well not this 💩 !

Do NOT do business with Tractor Supply. Their staff and managers have demonstrated by their words and actions that they do not care about providing customers with quality service at a fair price and are undeserving of your business or loyalty. Spend your hard earned money elsewhere.

Only reason I rated a star is because I had to to write a review. Tractor supply company should be ashamed to even have a business they should shut their doors. I would be embarrass to even work for them. They are about to loose all their customers, supporting what they are supporting. I am embarrassed to say I ever shopped their and will never again shop at any of their locations.

The employees at the Laurinburg NC are working in extreme heat because the store is without air conditioning. Yesterday it was 94 degrees outside and felt like 104 in the store. I could leave because I was too uncomfortable to even get my supplies but they have no choice if they want to continue working there. Absolutely inhumane!! Tractor Supply, this has been over two months!! Care about your employees who are falling out from the heat!!

I've never given a review in my life. After an article a man from Wisconsin wrote bashing tsc for deciding not to be woke, I raced to a minnesota store, spent 4900.00 to make up for the 200 bucks he won't spend there again.a company has the right to cater to whoever they want. The whole world doesn't have to cater to lgtbqabcdefg . Some of us fear God. Love u tsc

I really try to adhere to a quiet life and be graceful but yesterday I went to the Stevenson AL location and an associate followed my almost 14 yo son around asking if he needed help and giving me dirty looks saying that stuff is heavy and helped him lift bags all the while he was saying "Thank you I am fine" and "I can do it" and then she proceeded to follow us to our car. My kids raise farm animals.... they can lift cat food and lime bags. They enjoy being helpful and pride themselves on increased responsibilities. I let him pay, pick his stuff out, etc.... he did great but was very uncomfortable as were we all. You dont follow someones kid (I had four boys with me) and comment on parenting or the allowance of a child to pick things out and become independent. He is a teenager for goodness sake. We wont be back. This with the tone deafness of the company's DEI mentality we will drive farther to local owned feed stores. Not worth it and keep your opinions to your self its not your job to judge a parent unless there is a situation that is dangerous. I was proud of him he kept saying no thank you, I can do it, she would not back off. I let him handle it because they have to learn to speak up respectfully but finally when she followed us to the car I turned and just stared at her from inside the truck as he and his brother (almost 13) loaded the stuff. She kept commenting this is just heavy and glared at me. It was just really weird. Who acts like that.... no more TS for this family.

Overpriced Garbage. You built a retail store for would-be “farmers” and quasi-outdoorsmen, so they could brag about having stopped by to pick up “some provisions” in the shiny pickup they’re 2 payments behind on.

NEVER EVER BUY A PIECE OF OUTDOOR EQUIPMENT FROM TRACTOR SUPPLY . THEY DO NOT HONOR WARRANTY ON ANYTHING THEY SELL UNLESS YOU PURCHASE THERE EXTENDED WARRANTY. THEY DO NOT STATE THIS ON THE WEBSITE WHEN YOU MAKE YOUR PURCHASE. THE STORE PERSONNEL TRY TO BE HELPFUL BUT CORPORATE DOES NOT ALLOW THEM TO DO ANYTHING. THEY ARE JUST A THIRD RATE SCAM

“The corporate contact”

I reached out to corporate looking for toolbox parts. The lady that answered was rude and very unhelpful. She attempted to direct me to another company that I had already contacted (WernerCo) that had told me to contact tractor supply because they did not sell directly to the public. Understandable, many companies are that way. I tried to explain the situation but she didn't care to hear about it. Products used:none Service Value Shipping Returns Quality

“Poor Quality Chicken Coop”

I purchased the Producer's Pride Producer's Pride Guardian Chicken Coop, 14 Chicken Capacity from Tractor Supply in March 2024. I paid for the assembling service Tractor Supplied offered. I had the coop assembled a few weeks before putting my chickens in the coop. I moved the chickens in the coop mid-April so have only been using it for a few weeks. I bought the product because it seemed easier than having a custom-built product and I liked the idea of two doors for entry, one in the enclosed coop and the other for the chicken run. I use the door on the chicken run at least twice a day once to let the chickens out of the coop in the morning and again to lock them up at night. The handle provided to slide the coop door open and closed jams all of the time making it imperative I open and close the door manually from inside the run. The latest problem is the chicken run door fell off. I spent an hour trying to figure out the issue and how to reattach the door then realized the top hinged pulled away from the door making it impossible to get the door reattached. I finally was able to pound the hinge back on the door to get the door reattached but now the door is sprung and does not close easily or tightly; it is a challenge every time I open the door to enter the run and then getting the door to close tightly to protect my chickens. Furthermore, I researched how to make the coop predator proof and found the wire openings on the chicken run were much too wide to protect the chickens from the likes of weasels and snakes so I went out and spent an additional $100 buying hardware cloth with a much tighter mesh. All and all I am very unhappy with the product. In total, I paid Tractor Supply $1,513.65 for the coop, assembly, shipping and tax plus I spent another $100 for the additional protective hardware cloth. I will probably end up having to replace this product to ensure my chickens are safe. I truly believe Tractor Supply should provide me with a refund. I did submit this review to the Tractor Supply website but they refused to post it. I guess they only post positive reviews. Products used:Chicken Coop Service Value Shipping Returns Quality

“Rude Manager”

I called the store in malakoff Texas at 1:00 pm to get information on a roadie order I had accepted the store manager Cassie answered the phone she was very rude and it was unacceptable I then told her l will just cancel the order then I thought about it and was like no l'll just file a complaint so I asked for her name and told her I would file a complaint she responded with I will just have you blocked from this store so I drive from Frankston Tx to malakoff Tx because I accepted the order I get to the store my order was canceled so l go into the store and ask about my roadie order she said I'm not going to allow you to take the order so you CAN LEAVE MY STORE if this is how tractor supply allows the managers to treat their customers this is very unacceptable and she didn't care because it's HER STORE. Once I recorded her she became very professional 😂 what a joke! Tip for consumers:Always file a complaint no one should be treated the way some managers treat customers!

“"Side lot closed"”

Carthage, TX store was told at 4:30 in the afternoon that the "side lot was closed" and they could not sell me 6 cattle panels….as two employees stood at the checkout. After driving nearly 30 minutes this was beyond inconvenient. Never in my life have I heard of such a thing.

“Online Rip Off”

Never order anything from TSC online and Never ever give TSC your debit card or bank account number. I am undergoing a nightmare with no end. Once they have it they will continue to use it. Their online store availability is at a completely disconnect from what stores actually have. If you change your order in any way they will send you double, return it and you will get charged freight and get no refund. Illegitimate Random Charges will appear weeks after. Changing your Debit Card will not help. Customer Service is a scam front all pleas for help need to "go to my supervisor". Run. Tip for consumers:Do not use this site. Products used:Hardware.

“Very dissatisfied”

If I can shop elsewhere, I will! First off, they were not helpful in finding the item I was looking for. They had me running all over the store because they didn't know for sure where it was. Then my items rang up higher than the price marked. Had to argue with the cashier to get the marked price. He accused me of taking a tag from something else, when the tag clearly stated that it was the item in my hand. So beware of them charging you more than what items are marked! Products used:Pipe and sprayer

“Recap of Solutions”

Yesterday wrote a negative concerning Solutions disregard answering phone. Today called quickly answered by Beverly. Friendly, courteously resolved issue in my favor. Asked to contact her on any other issues. (She likes pleasing her Mom) 5 starts store and Solutions. Products used:Weed eater head Service Value Shipping Returns Quality

“Bad customer solutions”

Ordered my husbands Christmas gift on the 17th of Dec. Yes, that's pushing itbut I paid for 1day shipping. Got a text that order was cancelled one minute before customer solutions closed on Dec.19. Then received an email saying that they didn't charge me! So what's the pre authorization hold on the money I need released so I can go somewhere else and get the present? Tractor Supply no longer has it's values focused on good customer service. They would much rather keep your money on hold and ruin your Christmas-and said item is still, 3 days later, there for you to order and them to cancel and hold your money. Do not use Tractor Supply!This is not the company it once was. You cant even email corporate. Or any of the management. Their only thoughts are to get your money, even if it's just to hold! We have been customers for many years, but no more! Will never darken their doorway again, and recommend you don't either because one thing I know, your headed for a big let down. Service Value Shipping Returns Quality

“Denied”

Three times over a two month period went in for propane and three times denied will never go back there for anything ever again went to leave a rating but the page would not let me submit unless rated so I was forced to give it a star I would have given it 0 the page also asked if there is proof of receipt and obviously there is none

“Cant purchase online”

Trying to get a mower bought, though i found a good deal. Well they decided to lose my credit card information as i was checking out, even got financing through them. Thanks for nothing. Ill just go somewhere else. Literally completed my order and cancelled it 2 minutes later after i no longer had the window open. Doesn't even save when to tell it to on your account. Guess ill go somewhere else then. Tip for consumers:customer service is a dead end. Products used:nothing because they instantly cancelled my order because they don't know what they're doing. Service Value Shipping Returns Quality

“Terrible Customer Care”

Worst experience EVER. Placed an order for 192.002 items purchased not available so they just cancelled without notice. Other item they billed my card and then even though i gave them correct shipping info shipped to the wrong address. If that was not bad enough they only credited back my card the product shipped to wrong address but made me pay the freight. Then i called to get the rest of my credit the 1st time and was on hold for over 1 hour. I decided to call back and got it partially resolved. Now i have to wait for a check in the mail. Want to bet to see if it shows up? Products used:none they were cancelled and then shipped to wrong address Service Value Shipping

“Denham Springs. Louisiana 70726 location”

Went to Tractor Supply this afternoon to purchase 20 railroad crossing ties for yard landscape. Got to store and they had the store closed down until 4 pm for a Pet Adoption! Manager needs to be replaced. I took my business elsewhere and will not return! Service Value

“Weird at best, time waste”

It took forever to place the order - it takes minutes for every page to load. When done, got an email "thank you blah blah blah". A few minutes later, got another email "Your order have been cancelled" with no explanations. Called them, pushed endless buttons just to be told that the item is not available... Service Value Shipping

“Bugs and mice in feed”

They sell feed to customers with bugs and mice in their feed. Not healthy for your animals. I asked the manager to fix the problems for 6 weeks straight. Still bugs and mice in feed. Looking for another feed company. I know because I use to work for them. They treat employees and customers with disrespect. I was bit several times by bugs, trying to clean the infestation that my boss refused to do and I have several bug bites on my arms and hand. Not a good place to work, not a friendly environment, not healthy for your pets and farm animals. People beware. Tip for consumers:Don't work for this company, they give you no benefits, they don't treat there employees with respect. Don't buy there food or feed , it has bugs and mice in there feed and some of there food items are out of date. Products used:Chicken food, cat food, tools, tractor supplies, clothing. Service Value Shipping Returns Quality

“The customer reviews are fake”

I have ordered from them online several times and in most cases the service was as advertised. On at least 3 occasions I reviewed items that were not up to standard or that i considered dangerous, in an effort to warn others. When I submitted the reviews that were 1 or 2 star Tractor Supply rejected them and refused to post them, indicating they did not meet their standards. Consequently the items retain their 5 star reviews on line, when in fact if they were honest would have lower ratings. It makes me wonder how may other reviews are edited or refused because they rate the products lower than the company wants.

“Needed propane.”

Tractor supply is the nearest place for me to get propane and they close at 9 pm. I needed two 20 lb bottles filled. Get off work at 5:30 pm, drive to Tractor Supply and employee says they'll be right out. Then they tell me oh wait it's after 6, we can't sell propane after 6. There is nothing at the store or online stating this policy. You sell propane and you're open until 9 pm but you can't help me after 6 pm? Or maybe I should just take a day off from work to get my bottles filled? Better yet, if you can't sell me propane when it's 74 degrees and the sun is still shining because it's after 6 pm, you most certainly won't be selling me anything the rest of the day either. I won't shop there again. Tip for consumers:Wasn't helped at the store in Belle, WV Service

“Poor customer service”

We go out of our way to shop the Hanover tractor supply due to the fact it's cheaper but lately the service sucks. Besides on a Saturday there stock was not out from Thursday delivery the cashier argued about the product being there. I used to work in tractor supply I know all the fibs. I told her to check after rolling her eyes she did 15 in stock. She sent the other lady who wasn't busy to retrieve. The lady called on the radio to say the items were on the bottom of a skid n it b a bit. Ok after we waited about 15 minutes the other lady came up without our merchandise n was telling her life story to another customer as she was walking up with. Nothing store related our cashier apologized n went back to get our product. Place is a joke.. Service Value Shipping Returns Quality

“Prices way to high”

There prices are ridiculously high. Profiteering is a consern from this store chain. Why would anyone spend there money here when you can get the exact same product for half price or cheaper anywhere else Service

“Tilton tractor supply stay away from zack and Michelle regional manager”

Zach and regional manager Michele the most unprofessional people you will ever meet discriminating against people! Shysters! I was purchasing ripped bags of dog food what were damaged at the store at a discount price no management is completely stopped my discount are the tractor supplies still give it to me just an hour and a half out of my way extremely unprofessional trust me stay away better off paying a little more for your product

“Greedy!”

They wanted almost 10 bucks for a can of Rustoleum spray paint. Not from me they wont. Use to shop here regular.Not any more! Im going to Lowes or Home Depot. I have no tolerance for corporate GREED!.

“Uncooperative Company”

I have been waiting for two months for TSC to get a certain item in stock. I've spoken to four employees and received a different story from each one. The biggest surprise was when one told me that they "don't know what they'll be getting in until the truck gets there". What kind of company operates that way? I worked in various retail positions for 20 years and that is not the way to satisfy your customers. I'll adjust my needs, work around TSC'S unprofessionalism, and get what I need elsewhere. Service Value Quality

“When did it beome a daycare”

That last several saturdays when i have went in to do my regular shopping on of the girls that works there had her two kids with her at work. They were running around and yelling and climbing on things, or another time she had them in a basket next to the register yelling at them. This does not make for a pleasent shopping experience, not to mention those little guys could get hurt or hurt a customer by knocking something over. Look out i see lawsuit in tractor supply's future if she continues to bring them to work. Willow Springs Missouri Service Value

“Grove City PA store”

We were told by the manager at this location that there was no need to reserve 3 tons of wood pellets last week because they had plenty. Today after borrowing a trailer & making sure we had help to unload my husband went to pick up the pellets. Arrived at the store around 9:30am & was told they didn't have any all of the ones they had were reserved. The manager was a jerk when asked why didn't he tell us to reserve last week. So now we are headed to the Butler PA store 45 minutes away (Grove City is 15 minutes) to pick up our pellets.I would have gave a one star but Adam at Butler was very helpful. Service Value

“Pet wash policy”

Went with my 10 year granddaughter to the pet wash with a Dog who had never had a bath. Was told only one person in the station at a time. Lost my business forever! There are other pet wash stations in the area. I will use.

“Customer service”

Was trying to purchase 1200.00 worth of fence posts. I asked for a specific bundle and manager said could not have it because it would require moving 2 other bundles. They could all be moved and loaded with a fork truck which is what they had to load with but said it would take away from other customers in store? This is the store in Deland Fl will never shop there again