Is toofaced.com Legit?

Lip injection maximum plump gloss? Virtually no plumping with this Product,applied quite a lot and only felt a slight tingling and it dries out within 10 mins,pretty disappointed considering the price

So silly, they give you a new customer discount, but won't let it be used. So thought, nevermind I will use my key worker discount, nope can't use that either... The whole point of those discounts is that they're exclusive to certain people... When there's a sale on the website, everyone can access that, you should be able to get your exclusive discount off too! It's pennies to the company, but to us in the cost of living crisis is vital to save those little pennies where we can.

Terrible experience with Too faced,Ordered Christmas gifts for my daughter only one item arrived multiple items paid for but missing! Attempts to contact have repeatedly failed with emails not responded too and live chat closed.Just sent another email .... so disappointing & frustrating wish I’d just gone to boots!

Utter disgrace. Tracking link claimed that the parcel had been delivered before the dispatch date. Nothing received. Tried contacting on the phone (no surprise that it wasn't available due to technical difficulties), WhatsApp (no reply at all, even during "work" hours), live chat is a joke (just same bot message each time). I will expect my money back as they have not fulfilled the sales contract but no idea how I'm supposed to get a refund via the website, as I can't return a product that I haven't received. I will definitely not be shopping with them again. A Christmas present that now won't be received by my daughter.

I purchased something on their website and 2 months has gone by and I haven't heard anything. I got a confirmation email saying i purchased it, that's it. I tried reaching out to them directly twice and they never respond. It's also annoying because they send like 3 promotional emails a day yet they won't respond to someone who actually bought something. Probably won't ever be buying directly from them again.

Ordered unicorn tears lipstick it finally got here after 2 weeks and it smells like rotten fish it's disgusting! Their phone number doesn't work so I asked for an alternative number and they just ignored everything I said and had literally copy and pasted the you can contact us on bla bla from their website! I'm furious never buy from them ever! Its the worst customer service ever! I wish if of read reviews before I did!

It's been almost two weeks and they still haven't shipped my order. I've emailed them about it, and they say it's bogged from their semi annual sale. Maybe I'm just impatient, I don't know, but you'd think they'd be able to predict and handle this type of stuff instead of making people wait more than double the estimated times (4-5 days during major sales, the email said). I'd at least be mildly pleased if they were honest/accurate about the time in the order confirmation. Hopefully I get a notification soon...

I recently purchased super fine brow detailer from the 'Too Faced' counter at Boots and it's brilliant it defines my eyebrows and stays on all day. First time I have purchased any item from the 'Too Faced' counter and will definitely be purchasing more products

This company is a joke and their customer service is non-existent.After 2 months and numerous copy and paste replies along the lines of "our customers are very important to us and we are very sorry you're having difficulties with your order" I'm still waiting.They're just wasting time as every time you contact them they say they'll get back to you in X working days. But they never do and so the weeks go by with no solution.A joke!

I’ve purchased their lip injection Maxximum Lip Gloss, along with lip injection, extreme lip, shaper, plumping, lip liner. The lip injection maximum plump lip gloss is average. Buxom has more plumping action, then the too faced. I really had high hopes for this gloss, but it just didn’t follow through.The plumping lip liner fantastic idea it just falls short. To advance the liner you click on the bottom;  you do not twist or sharpen like other lip liners. The color is beautiful, but I am not seeing any difference. If you like the color, get it, but do not buy it for the plumping action of the liner.

Too Faced make-up is premium quality. My teen and I both, between us, have 7 of their eyeshadow palettes, 3 of their liquid lipsticks, 3 foundations, and a smattering of mascaras and individual shadows and highlighters. We love the eyeshadows for their colors, pigmentation, smooth application and fragrance. I apply the shadow wet as liner, as well. They wear very well. The just peachy foundations are light and smooth.The liquid lipsticks are lovely in color and flavor. Four stars instead of 5 because the mascara does not flatter either of us. Also the price is quite high... We buy when there are sales.Overall, however, Too Faced can't be beat.

ordered on the 24th of December, If i could give it a one star review i would and i would always now get it from boots.The tracking never changed when i went on a chat it would always say closed and i had no even managed speak to anyone, even went on twitter and it seemed everyone was having the same issue they dont respond or they send you automated message saying sorry babe! Its very unprofessional.

I placed x3 orders with too faced totalling £255, I duplicated an order so tried to email and I never got a response, calling from the uk would have been to expensive i even tried to contact them via Facebook .... nothing. I find this unacceptable. A large company which doesn't even acknowledge emails to customer service, when you order online you receive an email which states if you have any problems please call or email.!!! Apparently that's only for show because as far as I can tell too faced has no customer service. I'll never buy anything from them again .Come on too faced we expect better

I love Too Faced brand, I get it from Sephora and Ulta normally. Well they had a BOGO sale online so I went to the actual website. It has been awful. I accidentally ordered the wrong lipstick and tried calling MULTIPLE times since it says to call right away if you need to fix your order and no one answers, I put out MULTIPLE emails and no on answers. This is the worst service Ive experienced.

Wished I had read the reviews before ordering directly from too faced. I placed an order on 24th December. Got an email on 27th to say my order was being prepared, and now nothing. No dispatched notification. No tracking. Ive been charged. Really unhappy and will never order from them directly again

Ordered over 2weeks ago and emailed customer service almost every day and has been told my order is going to ship oit soon but nothing still. Then I finally called then they said it looks like my order items are out of stock and I might no get them anyway and asked me to give them a go to cancel my order and I was like enough is enough so I don't need to call you guys anyway. Never had any online shopping experience like this bad.

I love too faced products! Especially their eyeshadows which are very pigmented and super blendable! Not very affordable though. Their prices are on the higher end. But that’s the only negative thing I could find. I highly recommend this company if you can afford to invest the money. You won’t be disappointed.

Don’t trust Too Faced Cosmetics! I ordered my daughter’s Christmas gift on December 1st. I received NO notification that the item is no longer in stock, so I’ve been waiting, thinking it will come any day, but actually for NOTHING to arrive!

I feel so bad reading all of these 1 star reviews from people who didn't receive their beauty products, or just had a plain negative experience. For me, everything arrived perfectly with extremely fast shipping!! I will surely be ordering again and I hope things start to straighten up for other people so everyone can have a good experience, not just the few! Thank you!

Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn’t. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.

“Mascara better than ***? Maybe!”

I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast! I got the mini package and its great for holidays and travel. Highly recommend. Products used:Mascara Better Than Sex Mini Service Value Shipping Quality

“Make up lover”

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

“I am very satisfied!”

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

“I am absolutely in love with it!”

I recently purchased the Too Faced eyeshadow palette and I am absolutely in love with it! The colors are so vibrant and blend seamlessly. The packaging is also stunning and makes me happy every time I use it. I've received so many compliments on my eye makeup since I started using this palette. I highly recommend the Too Faced brand to anyone looking for high-quality, beautiful makeup products. Service Value Shipping Returns Quality

“Service is the worst”

Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them.

“Horrible Customer Service and Returns”

I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me. Products used:mascara Service Value Shipping Returns Quality

“THANK YOU JOHNY AND TANYA!”

My mother and I were at too faced today :) We both had a great experience thanks to the heart melting welcoming, the patience, the vibes and the knowledge the wonderful workers explained to us about the products. The products are GREAT! Thank you John and Tanya! Thank you too faced highly recommend! Products used:Lip gloss, eyeshadow and mascara

“Customer Service is not good”

Buying products from Sephora, no problem. But steer clear of their website. They will give you shade recommendations based on other products, but they don't match. I decided to pop into Sephora less than an hour after placing an order to check the shade match, and it was soooo bad. I tried to update my order or change it (less than an hour later) and they only give you 30 minutes to make changes and customer service wouldn't help. So when I received it in the mail, I immediately initiated a return through the chat. That took an HOUR. They received my return 11 days ago and I'm still waiting for my refund. I won't purchase through the website ever again.

“Good palettes for great make up”

My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

“They sent me an empty box, twice.”

I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for. Service Value Shipping Returns Quality

“I ordered a pallet from them and every…”

I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

“Highly recommend!”

At first I didn't want to purchase because, well, it's expensive. But man, it was worth it. The colors are beautiful and VERY pigmented. I am naturally pale, cool toned with blonde hair and pretty much every color on this palate looks wonderful against my skin.

“Love this website”

Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more.

“Crooks”

Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one

“Bit disappointed”

I love their products, but they have made it quite difficult for people to buy outside the US. UU. The US site does not accept international cards and if you want to buy in the United Kingdom, you must pay more than $ 30 in delivery, plus taxes in addition to the original price, which is just a big detour. He did not have a similar experience with any other store and if his products were not cruelty free, which is essential for me, the lost abandoned completely for other brands.

“Love using their products”

Too faced is best in makeup industry. Ignore the their high prices because they never compromise on quality. Making you feel so great after using their products. Being a beauty lover, must give Too Faced a try! Service Value Shipping Returns Quality

“Mascara”

Tried ordering the mascara twice amd twice it got cancelled! So mad and the company doesn't want to keep their customers happy at all! They just want ur money. So disappointed and frustrated with the way things were handled. I was told that I would have one shipped to me at no cost suing how I paid for shipping twice!

“Great cosmetics!”

Love the brand Two Faced! Especially the mascara! OMG it's fantastic. Great long lasting wear, with product lines directed towards the different skin types perfectly! Products used:The mascara is my favorite go to for this brand, but the eyeshadow palettes are fantastic too!! Service Value Shipping Returns Quality

“I really wanted to leave a review about their amazing makeup products and scents!”

I have been using Too Faced makeup products for over 3 years. I am obsessed with the quality of the product and the scents. My favorite thing about Too Faced is that it feels like they really take into account how their customer wants to feel and that's why I think this brand is so successful. - Shahwar Khan Service Value Shipping Returns Quality

“SUCKS”

Not only is their customer service the absolute worst, but the products aren't so great either. The eyeshadow has no payoff or staying power, the lipstick is overpriced and runny and most everything else is for teenagers. The only good thing I can say is the packaging is cute. And the scents are nice but they don't react well to my eyes. Also their so called "sales" aren't really sales, they are just getting rid of stuff nobody wants. And still charging a fortune for it. It should be sold at Walmart or Target.

“Horrible experience. They shorted me on my products!”

Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn't. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience.

“Used to love them”

I ordered a birthday gift from too Faced's website. I thought it was a great deal and was super excited to receive it. I ended up receiving an empty box in the mail. The item i ordered went out of stock after i ordered it so they decided to send me an empty box. I called about this and the woman was extremely unhelpful. They offered me a refund for the item but didn't want to refund me shipping. They also never sent me an email saying the item was out of stock and id be getting a refund for it, or to cancel my order entirely since it was the one item in my order. They just sent me an empty box, tried to avoid refunding me my shipping, and i still haven't gotten a refund at all so if possible ill update this review when i do. I won't be ordering from them again, I recommend their makeup but order from Ulta or Sephora instead of their website. Better costumer service with those companies. Tip for consumers:Don't order off the too faced website, order off Ulta or Sephora instead. Products used:None because the box came EMPTY Service Value Shipping Returns Quality

“Horrible experience ordering from toofaced website”

I placed my very first order during the Black Friday sale from too faced website and paid fee for international shipping. About 3 weeks later all I received is a empty box with a concealor sample in it. I contacted toofaced customer services and every time they provided me different answers. First they claimed that I will receive rest of my item within 2days, then there is nothing. After that they told me they will reship it again,,, many days has passed still nothing. At the end after many calls and emails ( almost a month later) they decided to issue me a refund... they do not care about how much time they had wasted, no consideration towards their customers. Do not order it from the website! Unless you want to waste your time and deal with their unprofessional services. The fact that they shipped a empty box tells all. Tip for consumers:Do not order it from the web! Products used:Cosmetic Service Value Shipping Returns Quality

“Bad product”

I ordered Better than sex mascara/eyeliner duo. I understand that it took a long time to deliver do to the crisis. However when I received the products, my mascara was dry. I had to add water to it, and still doesn't do it. The eyeliner was fantastic. I have emailed and tried to get through to them but they do not respond!

“The service is outstanding”

You wont find anything like this in your local jewelry stores. Thank you for creating beauty. I am a dedicated customer. Service Value Shipping Returns Quality