Is tipsyelves.com Legit?

I ordered two skeleton costumes. In the meantime, my mom decided she wanted to also be a skeleton and the order hadn’t shipped yet so I ordered the same women’s one on Amazon. It came the next day and I tried it on and it was snug so I knew I would need to return the one I ordered through Tipsy Elves since it was the same size. When the order came, I repackaged it and sent it back the next day. I requested a refund instead of store credit because my husband decided he didn’t want to be a skeleton anymore. Costumes were never tried on. When I didn’t receive my refund, I reached out and they told me my products were damaged and they wouldn’t refund me. When I explained they most have sent me a damaged product since it wasn’t even tried on, they were snarky and unhelpful. Worst customer service I’ve experienced in a long time. Legitimately stole my money.

I ordered 2 Christmas sweaters which were to large and you gave me options for refund or new size. I hose the size and you immediately shipped them out while the return was in progress. I appreciated the flexibility.

I can’t comment on the quality of the shirt because it hasn’t arrived. It’s pushing close to 2 weeks now and it’s still out there in shipping limbo somewhere. The mail innovations system they use for shipping is garbage. When you think to yourself “12/13 days isn’t that bad” keep in mind, I live one state away, roughly a 4 1/2 hour drive from where it was shipped. I could have driven there and picked it up quicker

Shirts run comically small for their listed size, and the return policy is one if the most ridiculous things I’ve ever seen regarding any product. They charge for shipping but don’t refund it, and when you send the item back you have to cover that shipping as well. You end up getting less than 50% of the original cost returned to you. Stay away from these vultures.

Wish I would have read reviews first. I debated on Amazon sweaters but went with this because of guaranteed delivery date. Well like everyone else, it did not come yesterday by guaranteed date and I'm leaving out of state today for a Christmas party. I am beyond disappointed and will not be ordering from here again or reccomending this site to anyone.

Didn’t receive sweater in time for Christmas even though they had a ‘guaranteed delivery’ placed order on the 13th and it’s the 23rd. They did offer me a refund or ‘expedited shipping’. They use a company I’ve never heard of to ship products and is literally worse than USPS during holidays. Tracking has the ‘in transit’ status updated everyday which is useless and pointless.

Terrible company, not trustworthyPaid extra to have this stupid shirt delivered 4 days before I needed it. package never arrived. Customer service is horrible. Waited on hold for 30 minutes before being hung up on. Called again, waited another 40 minutes, representative gave me attitude and told me it would arrive a week late, after I had no use for it. Finally got the shirt only to return it, and quality was garbage. Merry Christmas

My wife and I have been buying from this place for years and have had nothing but awesome experiences. They're great for go-to outfits when different social events come up. They do a good job updating their collections so you can always snag things that feel relevant and fresh. The product is surprisingly high quality for the price as well. Such a rad company.

Terrible customer service. Sweater arrived 3 days after their “guaranteed” delivery date, which was already too late for when I needed it. Requested a refund for the shipping that I paid extra for, but the request was ignored. I want to return the sweater but there’s a $15 handling fee or I can get store credit.

Good sales and discounts. Fit was good, love the rainbow colors. Surprised by very warm on try on and decent initial quality. Will have to wait till next ski season for final review. But love the colors and quality on the outset.

Had an issue with an order but it was handled above and beyond what I expected! I’m leaving at four stars right now because that was my only experience ordering from them but will update next time I order. Thank you tipsy elves for going the extra mile handling the unfortunate mishap hassle free.

I ordered a sweater that was “guaranteed” to deliver by a certain date and the package still says it is awaiting to be received by USPS. I understand they can’t control what happens with carriers, but why guarantee a date if you can’t uphold it? It seems to be a recurring problem judging by these reviews. I would have paid for faster shipping had I known the “guarantee” date was unreliable. Why not just use “expected”?Edit:Customer service was pretty quick to address my issue and make things right. Overall I’m very happy with how they handled ir.

Overpriced! Thin material, sized way too small. Extremely disappointed with this company. I don’t know how they can justify selling such a poor quality product for such a high price tag. Similar products are being sold for as little as $12 on Amazon. I would’ve ordered one of those shirts, but I needed it in a hurry. Never again.

Purchased too sweaters … which are not CHEAP , with guaranteed delivery by 12/08 . Well today is 12/08 and it’s still in California. I have a Christmas party in two days and I now have to go purchase sweaters again. It’s freaking Christmas time ! Who has that kind of money? Why GUARANTEE something that you didn’t even try to deliver? It’s literally taking advantage of people.Update: The sweaters arrived late but they are great quality. I will definitely use them next year as well. Tipsy Elves reached out and resolved this issue. They accepted full responsibility and exceeded my expectations on making things right.

Definitely should’ve read these reviews first. Guaranteed delivery does not mean guaranteed delivery. Don’t spend the extra money if you’re going to order from here. My package should’ve been delivered today, it’s still over 1k miles away, at a distribution center.

Should have read the reviews first. Advertises guaranteed delivery times which they can not fulfill. I'd understand if there was a delay with the carrier but that is not the case. Lots of reviews with the same issue. They should change the verbage on their website to "estimated delivery" because the "guarantee" is false advertising.

The polo shirt I ordered arrived on time and initially looked to be in good condition, but on closer inspection it had a burn mark on the upper right shoulder area that was permanent. Am currently in the process of returning it in hopes that I can get a new one. Very disappointed,

Tipsy Elves continuously knocks it out of the park with their fresh styles and top notch quality. Such an easy ordering experience and received my onesie and ugly Christmas sweater quickly. Will definitely be ordering from them again!

I see a LOT of terrible reviews but in my case the sweaters were delivered exceptionally fast (even without the pandemic it would be considered fast), the clothes are clearly of very good quality, they’re precisely like the pictures on the website, and arrived in mint condition. No surprise fees. Also guys if you get surprise fees because you’re outside the US, it’s not Tipsyelves’ fault, it’s your government’s. Cant believe I have to explain that.

I have been a customer of Tipsy Elves for years and have been super happy with everything I've purchased from them. The few times I've needed a return, their customer service was fast, friendly and efficient. Best thing about them is the consistency of quality - I've purchased cheaper sweaters from generic merchants on Amazon in the past and ran into sizing, design and other quality issues, a problem I've never had with Tipsy. Highly recommend!!