Is thisiswholesale.co.uk Legit?

I needed some fire doorframes and contacted this company for advice on what I needed to purchase. They advised me to purchase some frames that were the wrong depth for my needs.So I asked them to exchange or refund, their customer service response was extremely rude and unhelpful. Even though all of the frames were untouched (besides one that had only been opened, but not used), they automatically said they’d be deducting 30% and charging a “restock” fee of £80. They also refused to collect the frames and stated that I’d need to pay to send them back, these costs went into the hundreds and calculated to be almost more than I paid for the frames in the first place. They were completely unapologetic, and rude.If you decide to buy items from this company think twice. Choose a more reputable supplier like Wicks or B&Q, who will treat you correctly and handle exchanges or returns in the right way and not hold you for ransom. I lost over £500 dealing with this company. Their rudeness was beyond unprofessional and they don’t care about their customers.I wish I never purchased from them in the first place. Beware! I would usually never leave a bad review, but I feel the public needs to be warned.

Everything was on time , nothing was damaged , very efficient service , easy to contact . The people writing negative reviews must have dealt with another company !!!There is no scam No rip offsNo delays No lack of contact

The absolute worse- avoid!!! Placed an order with this is wholesale which was allegedly delivered by ups but nothing arrived at my house and they were unable to provide any photo evidence of said delivery. I was told I have to take this up with the company who dispatched the item (this is wholesale) so I called up and someone answered the phone. Lodged a complaint and was told it was going to be taken up with UPS. To this date, nothing has happened. Anytime I’ve tried to call nobody answers (they can see your phone number) so they know it’s me calling and I’ve emailed 5 times and had no update. We are £107 out of pocket and it’s been nearly 8 weeks since the alleged delivery. They have no customer service skills or any concern about sorting the matter out. If I could put 0 stars I would. Vile company.

Do not use this company. Issues started with a very delayed delivery and as a result some items needed to be returned. They were no assistance at all and I paid a fortune for a specialist courier to help. And then no refund for many weeks. Multiple emails sent and multiple calls made. Formal legal letters were finally send and then they refunded less than half the amount paid. When I could actually speak to somebody on the phone, I was verbally abused. Do not use this company.

Absolutely BRILLIANT SERVICE!! I ordered a load of decking and spoke with a human on message then called to confirm. I then paid and read the reviews on here and literally thought “Owe No”!!All delivered on time no damages at all absolutely brilliant from start to finish and great quality and cheap cheap. Thank you so much I highly recommend this company and will use them again

Wow what a shocking company! I ordered some LIGHT GREY composite decking when it arrived it looked like anthracite grey as its the exact same colour of our tiles and paint which is anthracite grey! Company advised me it's not anthracite it's light grey after sending them pictures of the light grey cladding we have against there decking it no where near the same colour it's anthracite grey. I asked if they could send me a light grey and anthracite sample to be sure they didnt want too they were just extremley rude I've never known such a rude company in life. I've now seeked legal action. I have all the images of there rudeness and there supposingly light grey composite decking. Advertised so wrongly.Avoid avoid avoid

Ordered a steel door 20th November. Nothing has arrived, completely wash their hands of your order once it’s allegedly been picked up by the courier. £400+ spent, contractor has had to move into the next job, meanwhile we’ve a gaping hole where the door should8/12/2023 - still waiting.....10/12/2023 - still waiting. Zero correspondence, this is their company TIW FULFILMENT LTD if you want to make a consumer rights acts complaint.

Paid for a 9 point locking door, paid around £90 for del on top, item arrived, and a big dent on the corner, on top of that they sent a single point locking door, I have been trying for over a week to get it returned, they don't respond to e-mails, have to chase up. They have asales hotline that answers instantly, where as the customer support line, well it just rings or goes to answerphone, pretty much says it all when they hide behind e-mails!I will probrably have to go to my card issuer to get a refund on this because this business only care about taking orders, but when things go wrong appaling business to dela with!

Brilliant service! Great price and fast delivery for 6mm backer boards! I don't understand why there are so many negative reviews with people advising you to stay away. I've found this company to be fine to deal with. I emailed them asking when its due for delivery and they responded within the hour. I placed my order on a Tuesday evening and the backerboards were delivered on Thursday morning.Thank you Thisiswholesale 👍

I paid for next day delivery, however they only arranged for delivery once I chased them when the next day had been and gone. They have since ignored all emails about a refund for next day delivery. Disgusting customer service and a total scam. Order number 39140

Overpriced!!!! I order 12 frames from them and overpaid by £100's. I now know that Trenched Fire Frames should cost about £40-50 (including VAT) however i paid these lot £80+ (including VAT) for each of mine. Double the price!!! so angry!!! Got sucked into their initial false advertising as they under-price on the search adds - £29.99 but once you put together your order and select the drop downs for your order the price keeps increasing. I should have realised - but was in a rush to order as builders were onsite and i didn't know any better as i have never had to order door frames before. Would never use such a scam service again - defo not wholesale prices!!!! and the product quality does not reflect the double price. disgusting scammers.

Crappy customer service, kerbside drop-off with no date on delivery, items will be left outside for opportunist to take away. No simple call or door knock to let u know delivery been made. Refund request takes forever to process. Avoid the cowboys!!

Ordered steel personnel door on Thursday to collect Friday door waiting for me when I arrived.Door is exactly as described really good quality with every thing needed to fit except fixings and it was made clear on their website that fixings were not included well pleased with the door thank you

Ordered some really basic products, they sent totally the wrong size, which I photographed to prove, I then had to wait ages for a response, ended up having to reprove that I bought them from them, and have now got to wait 5-10 days for my money back, even though they have a collection receipt from the courier!!!Don't use, they are useless!!!

Items arrived ahead of schedule. Had a lengthy email about the delivery process but to be fair I did choose the economy 7 days service and it did say manual offload. Driver was patient and waited while me and my took the delivery. Can’t grumble at that did what it was on the tin!

Open my doorset and found that A crease at the top corner with a hole The frame sent in wrong edge detail that was ordered no fixings only one pop rivet fitted on lock keep I have corrected all but touching up paint work if anyone wants the images happy to Share I have not bothered contacting as I have seen so many had reviews Anyone reading mine if you want a metal door and you have not got skills to correct don’t order from the shower This is genuine order 38728I

Did not want to know after you place order, cant speak to anyone regarding orders (email only) that always goes to your spam folder, only can speak sales who just put down the phone. Live chat 1hour in position 1 no answer. Dont waste your time. now to try and get a refund. At to reorder item from another supplier (and was cheaper) as all i got was covid issues with courier and it may turn up this week sometime

I thought I'd made a big mistake ordering from here after reading the reviews, however the items came on time and in perfect condition and at an unbeatable price. I will be sure to use them on future projects. Thank you. Wild Bathrooms Ltd

Received a damaged steel door (for the 2nd time) which was bent in the top corner. Packaging looked ok so assumed inside was ok. This obviously suggests it was damaged before being packaged up! Do they have no quality control! They refused to send another one and refused to refund. My builders have already cut out door dimensions for this door so now I am stuck and wasted £240 on a useless broken door.

totally incompetent service. bought STS insulation boards from them. they emailed me to say they hadn't got any, gave me options to either wait until they had them or get a refund. I asked for a refund, they said it would take 10 DAYS ! I waited 10 days and no refund issued, emailed them twice again and they finally refunded me. usual blaming of COVID Crap short staffed blah blah blah. Absolutely disgusted of the service received, never again. My advice to anyone thinking of ordering from these people is don't bother unless you have the funds to buy from them and then again from a reliable supplier.