Is theperfect.host Legit?

Irresponsible letting practises. A rave party took place in a residential street last night. Drug use on the street, loud music, revving cars and fights.The police eventually enforced an antisocial behaviour order at 4am.Getting in contact with this company has been impossible while the problem was ongoing. If you want to trash a house and disrupt numerous households then this is the perfect host for you.

You bought and never lived in a family home on Tulsemere Road which you now let out as an AirBnb. Last night hundreds of people used it for a house party, doing drugs, filling our road with people doing nitrous and eventually having a fight. Over 25 police came to the scene. It kept the whole street awake including the neighbours whose daughter’s wedding is today. Atrocious! Our street is now littered with nitrous cans, balloons and broken glass. When contacted you said you asked the person to leave via the phone. You needed to get down here to assist the police in removing the people. Instead you did nothing.

I only wish there were a zero star option. This company rented out a house on my quiet residential road on a Friday night to a very large group of thugs who threw an all night party requiring police intervention twice.

Terrible customer service experience, look elsewhere. Overall the stay was nice but once checked out having realised I’ve forgotten my jacket, having contacted the host I was told it was not found. After multiple calls and emails, I was later told that it was found and needed to pay £30 for UK postage and admin fee. After paying I was blocked and no contact made after this.Having gone through Airbnb trying to get a refund I still haven’t heard from ‘The Perfect Host’ or Guy Robinson who is the owner. Worst customer service at an Airbnb stay I’ve ever experienced. Save your time and avoid ‘The Perfect Host’.

Booked on Air BNB. Paid in full, told 3 weeks before our booking that it was ‘no longer available’. Inferior alternative offered which didn’t even have enough rooms/ beds. Terrible, terrible communication. Messages ignored. Very rude and complete lack of any customer service. We have requested a full refund and will book elsewhere. Avoid this company. Not surprised to see other negative reviews on here if that’s how they treat customers.

Very frustrating and difficult experience trying to get help from landlord to advise us on how to check in at the house in Cambridge. No back up plan offered. Perfect host company did not answer phone and when eventually they answered phone did not follow through with promise to help. Spent several hours on phone. Problem was eventually resolved by Airbnb

The Worst HostI booked a house in Cambridge for what I believed to be the 19th-21st of April, however, the next morning I received an email saying it was in actual fact for the 19th-21st of February (app error, human error??). I immediately contacted Guy through air bnb and air bnb itself. They have all refused to change my date or refund me. The place wasn't even confirmed until the morning of the 20th. The fact that no one will show any consideration and take my money (over £300!!) is absolutely unbelievable. I haven't received any service yet they were happy to take my money, including the full "cleaning fee". They are thieves with unethical business practices. Avoid Avoid Avoid

Be careful of this company, total was a scam; they posted the advertisement on Airbnb, and the house was messy and needed maintenance. They charge extra per hour for luggage storage and refused the refund when we found the place was filthy and unorganized.