Is theaterseatstore.com Legit?

This online major purchase of Octane HR Flex theatre seating couldn't have been more satisfying, easy, smooth and fast. (It was as if I had purchased in a local furniture store.) Exactly 11 days from order to set up in our home. The shipping and final delivery by Porter Moving made using the "White Glove Delivery" a great experience.

Very happy with our seating. So happy that after a house fire we wanted to replace them. So we went right back with theaterseats.com and ordered more seating . They helped us get exactly what we were looking for. However there was a mix up on one of the chairs. They delivered one in a different style. I called and got to speak with Cherise in customer service. She was an absolute pleasure to deal with. Told me exactly what to do to get a new replacement. Took care of me beginning to end. My new seat is on its way. I wish all online customer service was as polite and helpful as Cherise. I am so happy that I bought from them again. And thank goodness they have Cherise taking care of them on the customer service end.

Cherise was very helpful and took care of the issue we were having. Great customer experience with Cherise. Thank yiu

I had a little bit of an issue with the delivery service not being able to fit my chairs through the doorway and thought all six chairs were going to have to be returned! Charise was super helpful in chasing down the issue and working directly with the delivery service and had my chairs in place a few days later. Great customer service and beautiful chairs!

It was my good pleasure to work with Cherise and I can’t say enough about how helpful and knowledgeable she was throughout my entire experience. She made me feel as though I truly mattered and took the time to explain my options. She was extremely patient and willingly answered every question no matter how small. I really appreciated her commitment to ensuring my complete satisfaction. Thanks to Cherise I had an outstanding experience and would recommend shopping at the Theater Seat Store.

The sales rep Bridgette was extremely dishonest and gave me a lot of misinformation. The shipping company that Theater Seat Store uses (SEKO) is the most unprofessional company I have ever seen. Nothing about this experience was good. Theater Seat Store's customer service is a negative -5 stars or worse. I wish that I would have ordered my furniture from a different store. Lesson learned and never again.UPDATE: After Theater Seat Store saw my review, I received a call from Shara, a supervisor. She explained that Bridgett was a new employee, with much to learn. She offered me some accessories to go along with my furniture since I had such a horrible experience. I believe that Shara went above what most companies would do. In a nutshell, we LOVE our furniture! I noticed that when our accessories arrived, it was by a different shipping company (R+T), and what a difference it was, NO ISSUES. For those reasons, I have to change my rate from a negative 5 stars to 4 stars. Thanks to Theater Seat Store for making things right. It was much appreciated.

Cherise got me exactly what I needed very quickly. My chair was not working and is now working again.

Cherise was VERY helpful in assisting me with a contractor to come out to my house and diagnose my theater chair problems! She was even more instrumental in going the extra mile in finding me the required part requested by the technician. This was a chore because my chair has been Discontinued. She patiently searched and kept me in the loop throughout the whole process. In todays times where great customer support is rarely provided, Cherise's customer support exceeded my expectations!

Great customer service from Cherise Sambel. The chairs were a new model so it took longer than expected to receive them. Cherise stayed on top of the problem and kept the communication going with me. I absolutely love the Octane Atlas MAX Zero Gravity theater seats.

Cherise made my customer service experience great! She was very understanding and polite as we discussed my problem. She came to a fair and easy resolution. I can’t thank her enough. I Love my theater chairs.

Overall great! I searched for theater chair / couch options online. Read reviews. Worked with Tom on my order. He was very helpful. Delivery was a success. Love my chairs (double loveseat option). Had to troubleshoot with Cherise on a couple small items. She was fantastic. Thank you all!

I purchased an Octane LHR CloudNine Massage Zero Gravity recliner for my husband for his birthday. The chair arrived quickly and exceeded our expectations. This past weekend however, the chair stopped working, so I contacted Charise at the Theater Seat Store for assistance. She was wonderful...she listened carefully and made it clear she was going to work with us until the problem was resolved. She then did some troubleshooting over the phone and helped us discover that the power plug on the back of the chair had become detached. It was a simple fix that avoided wasted manpower, time and cost, and equally important to us, allowed my husband to resume his heated back massages. Charise is practical, very friendly and delivers the best customer service!

One headrest was broken. Instead of fixing, they're shipping us the new part and expect us to fix it ourselves. Design has many flaws - can't reach accessories with wide/high seats; wine holder works only for very short-stem glass; massager doesn't retract to resting position (leaves metal in back); no massager in bottom, only back; installers lazy, didn't clean up after themselves and did a poor job due to bad attitude.

One of our chairs went out the night before I was leaving town for a few days. I left my husband in charge of communicating and figuring out how to get a part. Thankfully, he had Devan at Octane and Cherise at Theater Seat Store to help him out! He almost never tells me about his experiences with customer service, good or bad, so I knew when he raved about these folks I had to leave a review. From beginning to end, they helped him, from finding our order (from over 7 years ago!), to troubleshooting the issue, and so much more. Thanks for helping him through it. I hope your companies value you the way you deserve!

Cherise Sambel went above and beyond in getting me the correct replacement motor. Great technical knowledge, very good communication which is welcome when you are in this situation. I give her 100 out of 10...lol

Customer Service at its Best!Bridgette epitomizes what customer service should be all about. She was instantly responsive, attentive and I sensed her sincere sympathy towards the customer. I wish all customer service experiences are like what I just experienced. It restored my belief that indeed good customer relations are alive and well.

Cherise Sambel Was very quick and helpful with her email responses! Everything turned out perfect with her help! Love my seating!

Cherise walked me through the rough experience of a failure of my beloved Octane theater chair. She, first assured that she could help me, then guided me to the best solution to satisfy my need. She succeeded in all aspects of the problem/solution to remedy my concerns. I wish all vendors showed as much concern for their patrons--unfortunately they do not--but she did! I will always and continue to recommend your business to my family and friends. Five stars is not enough, lets call it five stars and Cherise. Thank you for genuine concern.

Helpful and knowledgeable staff. Happy with the product. Arrived with slight damage to one cup holder, which was replaced promptly. Delivery/installation was a bit more complicated than expected as the product with risers did not fit through our basement door. Installers did not know how to proceed. They left but were told to come back and did so later that day. Removed risers, carried product downstairs and reattached risers. Installation proceeded without a problem.

Update to my review. Though we had a good bit of trouble initially with getting our chair fixed, Shara from customer service with the Theater Seat Store expertly navigated the waters with the warranty company (who are useless) and got them to come and change out the frame of the chair. When that did not solve the problem, the Theater Seat Store replaced my chair and the new one seems to be working fine.

“Couldn't Be Happier!”

My good experience started before I even made the purchase. I received a call from the company asking if I had any questions about the item I was looking at. This representative was very helpful and made the decision process much easier. The items arrived well before expected and were very well packaged and easy to assemble. The comfort, quality and ease of use goes well beyond expectations. While I hope it will be a long time before I need another, I will be ordering from this store again...

“Recliner pillow purchase”

We recently purchased two recliner "pillows" for our theater seats. They are working out well. We did have to remove some of the padding because we prefer them less full, so it was nice that was an option to unzip and adjust the fill as needed.

“Return”

I have been waiting for a update on my return. The wine holder I order didn't fit my chair. I contacted the customer service person and explain my issues. I have since return the item on my dime. But haven't heard anything about my replacement or refund. The young lady was nice, but you have to stay on top of your team just to get answers. To complicated to purchase accessories from this company.

“I'm pleased with my purchase.”

The only issue I had was that I was not notified when my items were shipped. I only received notification from the delivery company when they were ready to deliver. The first date that they gave me, I was out of town but something happened and they had to change the date anyway.

“Best seats ever”

Everything was delivered early, easily, and kindly. I also received discounts! Winner. Winner. Winner!

“Best purchase I've ever made”

So comfortable I enjoy 😊 the movie chairs thanks again

“Received all but one piece intact”

The shipping of these products looked like all the boxes were ripped or barely covering the products. The boxes they came in were awful. The middle section came bent and looked like it was returned and it was resold. I'm not sure if this happens to other customers but in the end it was replaced with a brand new one and the customer service was a pleasant experience.

“Fast and High Quality”

Ordered and received my accessories for my existing theater seats. Fast service and an excellent product.

“Theater Seat Store”

I am absolutely IN LOVE with our order. We purchased a 3 seater and a two seater. I also bought the phone/tablet holder. That alone puts the purchase above and beyond. My husband loves it. I now went and ordered a few more phone/tablet holders and brown tables. LOVE THEM! If we don't want them - we put them in the arm storage section. Customer service is TOP NOTCH! I have never been so happy. I just hope if something would go wrong - they stand behind their product. I would purchase again without hesitation.

“Everything I hoped for”

The chairs are amazingly comfortable and Greta looking in my new movie theatre room. So excited that I want to hang in my room all day.

“Leather Chairs”

They must use some kind of weird "Genuine Leather" because its trash! Yes I ordered real genuine leather, but I didn't get it. This place sells junk from China and charges a premium price for the junk. If I'd known I never would have bought it! The chairs came marred and with spots that the company refused to fix after being notified of the problem. They eventually claimed it was my fault and not the "fault of the leather" (their reasoning was that I used the chair and that it failed from light, common use). The warranty therefore wouldn't cover it. More spots continued showing up and the obviously fake leather came apart and wore with extreme ease, even in spots where there was no use (for example on the sides and the back). The seats and cushioning break down quickly as well. Avoid this company at all costs! Products used:Theater chairs Service Value Shipping Returns Quality

“I have never had such a horrible experience with any...”

I have never had such a horrible experience with any company anywhere. This is not an exaggeration, or embellishment on the truth by any means. As a business owner, we order new inventory every day, and we have never had such lip service with absolutely no follow up or effort to resolve the problem. The couch we order for our new office location was more than a month later than it was quoted, and it arrive with no legs! When we called to get this resolved, I asked to have it rushed and they said "well see what we can do". 2 weeks later, I am now calling back as we still do not have legs for our waiting room couch that is sitting on the floor. Avoid at all cost. They are cheap for a reason.

“Excellent theater chairs & prompt delivery”

Ordered 12 theater seats for the community clubhouse and had many choices/options that were well within our budget from which to choose and once we ordered them, they arrived within a week. The seats are better than expected! Our homeowners are beyond thrilled!

“The worst”

Order placed and money accepted 12-2-2019. They probably lost the order because when called about status at expected arrival they said whoops, just another 3 months. Realize about the virus status in China where they are made. Still trying to get answers or reply 6 months later.

“Enjoying My Turbos Everynight”

Got to say that the decision as a family to get a home theater room built in th basement was a great one now that i am sitting in it enjoying my seats. The whole process was a little more painful than i anticipated from the perspective of getting the room setup and getting all the technical aspects the way they have to be. Get ready to be patient and find a good electrician. When it came to seating i had seen the octane turbos at a Super Bowl party and they looked better than great so it was an easy call for me. Seats were shipped by Tom my sales person and now they reside in my home theater and the whole experience was a good one right from the beginning. Service Value Shipping Quality

“Save your $ or prepare to hold your breath”

I ordered seats months into Covid, so lock downs/ limited staff procedures were well into effect. My 10-12 week sales order took 23 weeks. From a crappy customer service rep that was fired, to a replacement rep that did everything in her power to try and fix our issues. Not the only customer getting the month long delays and run arounds. The final kicker, one of the seats Lighting didn't work after delivery and assembling.

“This was my first experience spending over $2000 online!”

This was my first experience spending over $2000 online! It was very scary... especially due to the fact that i was buying a row of theater seats which I would generally want to sit in first. The staff were knowledgable and professional but the delivery was frustrating... the delivery company was late even though we scheduled a time. Products are very comfortable but be sure to request the upgraded delivery service or else you will have to carry this furniture yourself into your home from the front door - something that was never mentioned to me when i bought the seats.

“A little Apprehension, a terrific experience”

Ok, So were old school & buying such an item as Theatre Seating without giving it a try, Not in our playbook. But seriously, this was a fantastic experience. Ordering was easy, confirmations were spot on, the delivery to the Northeast exceeded expectations. On-time as scheduled, our 3 seater was unloaded expeditiously by really nice guys to our total satisfaction. The guys set up everything, gave it a test drive and gave us a tutorial, were good.

“Was on the market for theater seats and came across...”

Was on the market for theater seats and came across this site. Called them to narrow down options. The sales person recommended the Bullet. The configurations I needed were back ordered but I decided to go with it. The seats came a week later than what was advertised but I was able to schedule an appointment and the delivery men were on time. Great choice and overall experience. Shop this seller with confidence.

“Outstanding Theater Seating and Customer Service!”

I recently purchased two three seat rows of black leather Octane theater seating. The seats arrived as scheduled and my family and I could not be happier with our purchase. The delivery men put the seats where we wanted, took away all the packing material, and made sure we were completely satisfied before they left. The seats are beautiful and very comfortable! We had an issue with one of the wine glass holders we purchased as it would not go together. I called customer service and Shara Jennett, the customer service manager who took my call was simply outstanding. She asked that I send her a picture of the wine glass holder with a few words about the issue which I did. Within a week I had a replacement holder. Shara was completely focused on making sure I was taken care of. A simply wonderful customer experience! If you want high quality theater seating (so much to choose from) and great customer service contact the Theater Seat Store.

“Great customer service”

We purchased theater seats a few years ago and one of the handles for the recliner needed replacing. We worked with Shara Jennett to help resolve this issue. She was great following up and kept in contact until our issue was resolved. Overall, we have been happy with our purchase, but it was Shara's customer service that really made an impression. Thank you, Shara.

“Christmas Gift to Myself”

My theater seating arrived on time as planned. The chairs were packed very well and were in perfect condition. The sales staff were very available and helpful. Which made for a pleasant experience.

“Superb Delivery Service”

I have to say, the delivery service was absolutely fantastic. From phone calls to making sure we received our items ahead of time with such great professionalism.

“Unable to sit since the time it was delivered”

The white glove assembly I had paid for did not assemble my seats. When reclining it falls down. Repeated calls still issue is not resolved. Very unhappy Service Value

“Their theater room packages made it easier for me and...”

Their theater room packages made it easier for me and my husband to have our own private theater without the expensive cost. They take care of everything from the hidden speakers down to the foundation. We did not need to hire an interior designer just to make sure that we get the look that we are going for. They even offer a proscenium which fits out screen very nicely. The style, for us, is very modern yet very nostalgic of the nice-looking cinemas that were very popular a couple of years back. Because of the theater package that we ordered, we are now proud to invite other people to watch movies with us. We also had a place where me and my husband can just lounge and get away from the kids for a few hours. We also liked the idea that we had a say on the individual pieces that were going to be incorporated in your theater. This allowed my husband to pick actual pieces that we liked which made the room even cozier since it showed our own personal style aesthetic. Their friendly sales experts also made it easy for us to find the pieces that mesh well with what we were going for.