Is theappliancecompany.co.uk Legit?

It’s nice to read about all these happy 5 star customers with their brand new fridge freezer, I too was like them but now 3years on I’m left with a retro cream and rust bucket f/f with perished seals. Got in touch with them ( long process) to ask for wral paint no so I could try and repair it but they even refused to tell me .. turns out that there paint process is inconsistent so the colour varies. Poor customer service

I purchased a fridge/freezer from them via ebay. First one they delivered was not the one I ordered and would not fit so they organised a replacement which was an upgrade so they said. When this arrived and was fitted, the fridge section was found to be faulty and the digital temperature cannot be adjusted. I'm still trying to communicate with The Appliance Company / Fridge & Freezer Co, ebay and the manufacturers to get some sort of resolution, so far to no avail so buy with caution.

I won a bid for a freezer on ebay with The appliance Company, but was not informed by email.I received a phone call asking me to pay.I did on my credit card and received the freezer. Every thing was good until I tried to register the guarantee. Without an invoice the guarantee is invalid. My email was blocked.Messages on their site ignored. Two phone calls promised me I,d receive one by email within hours and still nothing.How many people are there who do not know their guarantees are invalid because they registered on line

Purchased a Beko freezer £799Product number 778440813 model F70420 product code FFEP3791W it’s less than two years old I purchased food last Tuesday Thursday the freezer had totally defrosted everything I lost almost £300 worth of food I was told the freezer could not cope with the hot weather I spoke with Beko asking for a gesture of goodwill regarding all of the food that has been lost They were not interested nor did they offer any explanation as to why a freezer would just die like that personally I have never experienced anything like this beforeluckily enough I am covered for the appliance with domestic and general but not the food I will never purchase another BekoAppliance

Just bought a fridge freezer from the appliance company and I am totally pleased with my dealings with them from start to finish. I also spoke to them a few times and always felt valued. My fridge freezer was at a great price with a very small dent in the bottom of the door which is difficult to see. All new well packed and ready to use. Delivery was excellent (and I was kept up to date with expected delivery times) even though they had to climb several steps with it. Great communication from the company and the delivery crew.I really can’t fault my experience with them.

An excellent range of premium products to suit all pockets. Andy and John had excellent knowledge and assisted us purchase a fridge freezer for ourselves and our son. Delivery was effortless (for us anyway!) and was punctual and without any problems; even though our son's was on the third floor with no lift!! I have recommended this business to anyone who wants such an appliance. Look here before going elsewhere.AndyNewport Pagnell

Very pleased with my Fisher Paykel fridge freezer which seemed to be out of stock everywhere else. Ian and Jon found exactly what I'd been looking for and it saved me several hundred £'s. Prompt delivery was arranged to suit me rather than their schedule - very friendly professional service, I would highly recommend this company!

Best service ever since I landed in this country!! I was in desperate need of a fridge, first order was canceled by another company - ' no stock' after I placed order online. John Lewis'd take 5-7working days to deliver. Then I found Jon - ordered an ex-display but got brand-new in just 2days !!!! can't believe my luck !!! highly recommended !!!! will try to buy everything from them from now on!!

John was Very helpful and informative regarding our looking for a fridge freezer, he gave us a few alternatives to consider.When we weren’t sure about the final choice he provided us more information before making a choice.John and team were very kind and considerate with a NO hard sale attitude.Great service, we would shop there again.Highly Recommended.

I received an excellent service from Andy Walsh. Nothing was too much trouble for him. I bought an ex- exhibition display Liebherr Integrated Tall Fridge with icebox ( IKBP3554) at a very good price, after seeing it advertised on line. Andy gave very helpful advice and on request reversed the doors to L hinging; arranged timely prompt courier service. I arranged for a local fridge fitter to install it. One aspect of attaching a filler strip to the top of the fridge was not clear or easily achievable- so on phoning Andy he gave some very helpful advice phoning back after some further research for the installer to complete the job. An excellent product and service. Top marks and thanks again Andy. Highly recommended.

Its late on a Tuesday afternoon......The fridge/freezer has just packed up!.....Do you go all the way to John Lewis in Milton Keynes?......The simple answer is NO! Look no further than "The Fridge and Freezer Shop" in Olney, for a fantastic range of heavilly discounted quality Liebherr products. Then to top it all, you meet Andy and John, who literally move heaven and earth to provide a fantastic service that makes JL look like amateurs. Well done guys, we are so glad that we saw your advert in the Olney Phonebox. Mike

Great company to do business with. Jon was available to discuss whenever we needed him. An amazing service - very thorough installation and extremely professional.Would have no hesitation recommending to anyone else and would use again in a flash. Great service, great prices, great people - what more could you want?!

WOW!!!... 100% Will recommend to everyone.. FABULOUS from start to finish. Jon and Andy are OUTSTANDING honest, trustworthy and knowledgeable. Nothing is too much trouble! A wonderful showroom easy to get to, free parking and lots of choice! Always give you helpful advice and not pushy at all,guide you with whatever you need.Deliver bang on and they always answer the phone. Amazed to have this set up with a small company.. no call center and goods perfect as per description..even if you need anything extra, delivered as promised !! A REAL JOY to deal with !!!!

simply the best people you could deal with, great customer service all the way through. I would recommend the Fridge & Freezer Co without hesitation. A wide choice and competitive prices.Delivery was the next day and came without a hiccup and the old freezer was taken away for recycling making the whole process painless. Thank you to Andy and his team.

Jon found exactly the fridge we had been looking for at a very competative price, delivered it just when we needed it and took the old fridge away. Faultless and great to be able to phone up and speak to someone with all the information, rather than dealing with call centres.

We had a chest freezer delivered on Saturday morning, The two men, were extremely friendly and helpful,Their customer service was 100%They actually put the freezer where we wanted it, unlike a lot of deliverers that just door stop drop ..Would we buy from them again ...yes DefinitelyThank you

I recently bought a fridge/freezer and washing machine from John & Ian. They gave good advice, offered a competitive price and installed both items with the minimum of fuss.I'd recommend them wthout hesitation. PB Olney.

I ordered an induction hob which was very quickly delivered by the company’s own team. Unfortunately the item was not what I was expecting but I was able to return it at no cost - collected by the same liveried van - and got a full refund with no quibbles. Good proactive communication throughout.

10/10 Company, Product & Sevice!!Our old fridge freezer broke so I rang the Fridge Freezer Company and Jon managed to supply me a new Liebherr unit by 5pm that day, it was installed and my old unit taken away and disposed off. I can not recommend this company enough the sevice and professionalism is second to none. ⭐️⭐️⭐️⭐️⭐️Thank you

I decided to give 4 stars. The fourth star is for keeping their promise to replace doors of a Liebherr fridge-freezer (LFF) purchased in May. Mid-September, the last parts, the bottom door and handle were replaced (only partly due to Liebherr's delivery time). Overall it was a stressful and time-consuming experience with 3 visits by them, emptying the FF several times and fitting parts ourselves. Jon did recognize this and sent additional accessories for the LFF for free which are very useful and appreciated. The LFF arrived in quite a different condition to what it was described on Ebay. Jon personally apologised und promised to get it sorted. We decided not to return it as it was a mission to get it into our home. Communication was strained at times as he could or would not confirm whether replacement doors were ordered. It is a trustworthy company that takes customer service serious. However, their processes are in urgent need of attention and overhaul. I don't think, I would purchase again from them simply because the customer experience was too stressful. Nevertheless, we are grateful for a happy ending!