Is tempo.fit Legit?

I ordered a Tempo system on March 4, 2024, and as of now, I am still waiting for the complete order to be fulfilled. This delay is beyond unacceptable, and the lack of communication from Tempo's customer service is infuriating. They have done nothing but gaslight me throughout this process, providing empty promises and excuses with no resolution in sight.After multiple attempts to resolve this issue directly with Tempo, I have been left with no choice but to escalate this matter legally. I have already filed complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) due to what I believe to be deceptive business practices and a blatant disregard for consumer rights.Furthermore, I have consulted with legal counsel and have sent a formal demand letter to Tempo, as a precursor to filing a lawsuit. I am prepared to pursue this matter in court if necessary, as the company's failure to deliver the product and honor their contractual obligations may constitute a breach of contract and potentially violate consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act and state-specific consumer protection statutes.To other potential customers: Beware. This company has proven to be unreliable and unwilling to fulfill its promises. I strongly advise against doing business with them unless you’re prepared to take legal action to receive what you’ve paid for.

I really wanted to love the tempo and used both models for several years (started with the move, then sold it and bought a used Studio). unfortunately none of the issues I had were ever fixed, and after three years I'm just done. They added some pointless other features to the app while basic stuff like weight recognition, apple watch connectivity, and class filtering are broken. There's a good idea here, especially if you rent, and I was constantly hoping it would get better. But when nothing works right, class releases slow to a crawl, and it's the experience hasn't gotten better after three years I finally thew in the towel. There's no communication from tempo on what's going on - on why things just don't get better but more features get bolted on. The final insult is being forced into a chat channel to cancel.

Since I had bought Home Chef meals in the market, I thought I would be happy with Tempo. I was not! First, the meals were not visually appealing. It looked like someone just threw the food in the container. Next, the food did not taste good. I had the worst honey turkey ever. Finally, the vegetables- mainly broccoli and green beans are really tough to bite and eat. I am sorry I paid for this service and ended up donating the dinners to a food bank. Sorry. It was awful!

Placed an order back in October and was sent an incorrect color and the audio also had this weird static noises when turned on. On top of that, the bench that was estimated to be delivered in December was actually not delivered in December. Reached out and was told early January… come February, still nothing. Now I am being told April. It is so frustrating as I cannot do a lot of the upper body exercises without this piece of equipment. If I had known this, I wouldn’t even make the purchase in the first place.

I received the first box of food and it is disgusting I tried to eat the Turkey dinner and it was awful, bad quality and not worth the money. I would like to receive a refund thanks Tammy Berkley I realize there are starving people in this world, but I’m going to have to trash this food!

Hate to write a negative review, especially about something that has potential, but the Tempo Move and app are awful. Hardly ever works. So glitchy. And would rarely connect to my tv. Once working - the classes are good! And I like the coaches! But I’m not going to put for something that works not even half the time. I’ve become so frustrated with the customer service experience as well. Claiming I can’t cancel because my email address is inaccurate… which it’s not.Improve your app. Improve your reliability. Don’t try to offer too much when your product won’t work. Wishing this company well in improvement - because of it did work, I’d look to keep using.

Terrible terrible machine and service. I purchased two Tempo Items, the large Studio and then the Lite, thinking I would give them a second chance. Both items I purchased had faulty sound issues. On the Studio the speaker was blown so I could not hear teh instructor. On the Lite, every time I dock my phone, the sound literally turns off so I can't hear anything the instructor says. I wrote to the company about this for months to no avail. When they did finally answer, I followed all of the troubleshooting tips to no avail. I am fine having the weights sit there and collect dust but I don't want to pay the monthly recurring service anymore but guess what? They have a 12 month commitment to the faulty service/ classes that has terrible and slow classes, by the way. And now I am being charged $40+ a month for classes that I don't use because their machine doesn't work.

Connection Issues--poor support! My Tempo fit worked great for about 3 months, then I have been having issues connecting since. I believe it to be a faulty NIC card, but when I try to get support, they Tshoot over and over until providing an extender, that worked once. I spend more time calling with issues and troubleshooting than I get to even work out with it. I am a network engineer and know my network. My IOT devices work fine, but not this one.... or at least not for long. Please save your money. It's a headache if you get a faulty unit. Very unhelpful support and they will try to give you extenders and such, when what you may need is a new until that actually works consistently.

I've had my Tempo Move for over a month now and I love it. I had previously tried strength training through Peloton, but was frustrated at the lack of a consistent "plan or goal." I then moved to a strength training app, which had a progressive plan, but I had to determine how much weight to use on my own. The Tempo Move is the best of all worlds and does everything I'd dreamed of, a live instructor, a planned workout program with a fitness test at the beginning and end to measure progress, weight recommendations, rep counters and form checks!I'm pushing myself harder than ever with the customized programs and weight recommendations. I love the body scan feature, which showed me that although I was only down 1 pound on the scale, I had lost 7 pounds of fat and gained 6 pounds of lean muscle mass! I was really shocked to see the poor reviews on here, the Tempo Move is everything I've wanted for so long. If I had 1 complaint, it's that sometimes I have a hard time hearing everything the instructors say, I wish there was an option to add closed captions/adjust the volume of the instructor and music separately.

Horrible horrible experience. My tempo never worked. It just turns off all the time. Great tech service but they can’t really fix the issue. They will not give you your money back or just refund your subscription. It’s fraud

I was an early adopter of this machine - used it for a bit before getting injured and needing to take a break.Even though it was generally a positive experience I still got lots of screen glitches.However during my break from the membership I found out that because I didn't have an active membership I was not qualified to receive the early adopter's gift. This definitely shows that the company's values are not truly aligned with respecting the community and wellness. They seem to want to nickel and dime you for every little thing. Now this entire situation combined with the continuing glitches makes me regret purchasing and supporting this company.

I've had my Tempo studio for almost 2 years now and I still love it. I've never had any connection or technical issues with it at all. The classes are varied, the coaches are great, and I love being able to work out from the comfort of my own home.

I wanted to love it but at hefty price, there is too many issues with it; when you spend more time with tech support then exercising. And they will sell you stuff that is not even in production/available. Also their weight clips don’t hold the weights in all the time and can come crashing down on your foot.

Absolutely ridiculous, they tacked on a 12 month agreement to the terms and service page (with no information up front) and when I asked to cancel and asked for where I signed a 12 month agreement, he said that "you were advised to visit the terms of service" page, where they've carefully hidden it at the middle bottom of the terms. This company has class action lawsuit written all over them.

This is a HORRIBLE company and product- buyer beware. We purchased a tempo and in a matter of months it starting making a sound, an irritating sound making it unusable. They sent me a part to replace and it still did not work. Jan 15 they said they would get back to me....never heard a word from them but they took our monthly fee! Fed up I emailed to cancel, they ignored me and said they now have a fix and wanted to send me a part- really??? After I contacted them! They basically tried to ingore my request to cancel until I called them and got furious. I asked for my subscription fees back because I had not been able to use it and the answer - they would cancel but no reimbursement. Now we have a heavy piece of trash to get rid of. Please save your money- Do not buy!

I was VERY excited to receive the Tempo Fit. Once set up by the Tempo delivery company, the product has nothing but issues, the customer service reps are very nice but only give basic advice and then instruct you to email the company. I emailed the company several times re unable to log in to start the classes, glitchy or frozen screens, limited classes, etc. No replies to my emails. It is also expensive to try and return the machine. The company charges $250 to deliver it and $250-$350 to return it. So for $1,995 plus taxes, you lose a total of $500-$600 of it if you don't like their product. I would recommend people to wait until the company gets their act together. Good concept but it's a mediocre item and there is no useful support to the client. The company doesn't really stand by its product. Bye once it's sold. About the product itself? The weights are way too wide for a bunch of exercises, dumbells are a much better option. There are no classes or mention of modified movements. At least address the most common one, chronic (or acute) and old knee injuries, runner's knees for example. I am an athlete and I have years and years of regular training and exercise, and I have tried many different products throughout the years. Sadly, I give this one an F.

I’ve had tempo fit for a years. The idea is great but what they advertise is nothing what you get. The hardware in the machine is absolute garbage. I’ve talked to support many times and they even sent out a contractor. Now I have wires hanging out of the bottom of my tempo. Result? My wifi still is garbage to this machine. Pros:The classes are goodCons:-Wifi doesn’t work. Plan on hard wire.-Apple Watch won’t connect most of the time-rep counter doesn’t always work-trainers don’t work out with you. They work out “at you”. They do light weight and don’t break a sweat in most cases. -volume on their radio music is soft and can’t be turned up. -trainers don’t represent customer base. Over half are LGBT. This would be fine but when you sign up for a program different trainers are forced to you. -classes available on the go are watered down without features (no heartrate monitor, no rep counter)-price for what you “actually get” isn’t even close -they sell you on extra equipment but the classes almost never include them. For example they have you do bench press on the ground when you have a bench. If you use the bench anyways it won’t count the reps.