Is technologyservicedesk.com Legit?

Notice of Privacy Practices
Technology Service Desk follows the guidelines for computer, technology and data security from the National Institute of Standards and Technology [NIST], U.S. Department of Commerce and General Data Protection Regulation [GDPR]. Technology Service Desk takes into account the laws and regulations of Health Information Portability and Accountability Act [HIPAA], Personal Information Protection and Electronic Documents Act [PIPEDA], The Federal Information Processing Standards [FIPS], Federal Information Security Management Act (FISMA), Gramm-LeachBliley Act [GLBA] and California Senate Bill 1386 when working with data on any Member’s machine(s).

How/What We Use and Disclose Your Information
Technology Service Desk data that it collects from you are put into categories to help protect your privacy. The five categories that data can fall into are: 1) Public Information; 2) Confidential Information; 3) Sensitive Information; 4) Restricted Information and 5) Top Secret and Secret [clearance required by the US Department of State].

1) Public Information
Hardware and software basic information is considered public records as long as it does not contain any personal identifiable information. Software titles, brands, manufacturer, model, and version you use may be shared as statistical information outside of Technology Service Desk. This information is not sold, leased or rented to anyone outside of Technology Service Desk.

2) Confidential Information
Your company's name, your first name, middle name, last name, street address, city, state, zip code, country, your home street address, city, state, zip code, country, primary phone number, secondary phone number, billing e-mail address, personal e-mail address, any online communications ID, registration details for software, computer and IP addresses. Sharing of this information is permitted only for:
a. licensing a software or service provider;
b. registering purchased or leased equipment;
c. requesting on-site session (provided to on-site Technologist Professional);
d. calling the help or service desk for assistance, request or service;
e. Other reasons for your information to be given out upon legal notifications

3) Sensitive Information
Other contacts, users (family members, friends, employees, associates, etc.), serial numbers, product keys and licenses are considered sensitive information. Sharing of sensitive information is permitted only for:
a. Licensing of software other than primary person/company;
b. Registering for a provider, leasing, purchasing products that require such information;
c. Request warranty work on the specific product requiring this information;
d. Order parts;
e. Technology Service Desk internal tracking;
f. Any technologist professional taking care of your requests or account;
h. On-site technologist professional on a need-to-know basis;
i. Other reasons for your information to be given out upon legal notifications

4) Restricted Information
This information is limited to a select few that directly handles or provides support. Restricted information includes credit card numbers, social security numbers, bank routing numbers, ban account numbers, pin numbers, passwords, medical charts/reports and any other personal information that directly pertains to you, your family members, employees, associates or anyone else that is associated with your data.

5) Top Secret and Secret
Top Secret and Secret data is any data that is classified as national, international or global security information. Access and sharing of this type of information is specified according to the rules, regulations and laws of the US Department of State.

Your Rights to Access and Control Your Information
We want you to know that you have the following rights to access and control your information.

1) Right to access your Technology Service Desk information. You have the right to inspect and obtain a copy of your information that Technology Service Desk has collected about you. You also have the right to direct us to send a copy of your information to a third-party that you have clearly designated.

2) Right to request additional Privacy Protections. You have the right to request that we place additional restrictions on our use or disclosure of your information. If we agree to do so, we will put these restrictions in place except in a situation that requires specific information to complete a request/service ticket you submit. We do not need to agree to the restriction unless 1) the disclosure is for the purpose of licensing, making payment to approved provider or to complete a request/service ticket and is not otherwise required by law, and 2) the information relates only to a specific request/service ticket that you or an authorized contact has paid for with Technology Service Desk. You have the right to revoke the restriction at anytime.

3) Right to request confidential communications. We provide secure chat, secure online portal and secure remote support session. You are also able to request that the communication is not recorded. You have the right to request that we communicate with you about your information by alternative means or via alternative locations. If you wish to receive confidential communications via alternative means or locations, please submit your written request to Technology Service Desk, 230 Midway RV Park, Haines City, FL 33844. You must clearly state that you agree to have communications by another means that, outside of our control, could endanger you and list how or where you wish to receive communications.