Is taylors-studio.com Legit?

6 thoughts on “taylors-studio.com Review”

1. 

   Catherine February 10, 2024

   DODGY! I bought an item from them. It arrived but is not as described... it was 100% polyster, not cotton blend as advertised. I can't wear it and would never have bought it, had it been described in the listing as polyester. I am seeking a return of the item for a refund. I received no email when I ordered. They have now asked for the order number to 'help me', but never provided me one. Luckily I took a screen shot of my order and have now sent an it. They also say they have no record of my email address. The parcel I got had no sender information. There was no packing slip with the item. The most recent email from them was in Dutch. They are pushing back and making this very difficult. I doubt I will get anywhere with them. It's $85, so how hard do I push? No PayPal option either, so if I try for refund, I will have to try through my bank now... a much harder process. I wouldn't go there with this seller.

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2. 

   Collette F Ross February 24, 2024

   I bought an item from them. The material was not as described and the item was very poorly fitting. I did put in a request and Febee answered. The first request was multiple photos of dress and packaging. I did not receive an invoice at any stage. The second request was for more photos of the same dress and packaging. The third email asked me to describe the problem (as above) . In the fourth email I was offered the following: (to save yourselves a read the product comes from a Sydney address but must be mailed back to China) Hi Collette, Thank you for reaching out. We are sorry to hear that the items you ordered did not meet your expectations. Exchange or return is, of course, no problem; this can always be done within 14 days of receiving your item(s). Please note, as stated on our website, we do not offer a free return service, nor do we have a department store in Australia; we only work with our department store in China. We value our eco-process, as stated on our website, therefore we have chosen a central department store close to our factory. https://taylors-studio.com/policies/refund-policy Important: We can only process returns through our central warehouse, which is our only global location. Sending your return to another address may result in your package being lost and make you ineligible for a refund. Please be aware that returns are only accepted when the package has arrived at our central warehouse. Sending your return to our central warehouse can take over 6 weeks and involves the risk of your package being detained by customs or getting lost. Returns are only accepted when the product arrives at our central warehouse unused, new, and in its original condition. If this is not an option for you, we also offer the following: Since we prefer to avoid returns given the ecological process (CO2 emissions), you can just keep your items and not have to return anything. Here, we can take 10% off your total order value and credit it to your payment method. Then, for example, you can give the item to friends or family. We hope you can understand this, and I hope to resolve this soon together with you, Collette.

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3. 

   Jane April 27, 2024

   Same, I bought a cardigan and it was absolutely not as described. It was 100% polyester. Same Feebee (AI generated?) replied to all my attempts to return it and get a refund. 15 emails later when I threatened to report them to the police etc I finally negotiated a 50% refund which they did pay. But I'm still 50% out of pocket and have a hideous polyester cardigan. I reckon they rely on the idea that we will give up and not go through our bank to retrieve the money but there's enough of us that it adds up in their favour for us not to. They're still online too. On their FB page they've hidden all the comments but there's 14 negative/angry comments.

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   1. 

      Catherine May 3, 2024

      I am having exactly the same issue right now. Cashmere cardigan turned out to be 100% polyester. I’m up to 30% offer of refund and about to threaten them as you did. I’d be interested to know how they repaid you.

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4. 

   Vivienne May 8, 2024

   Hi I bought a couple of dresses which were made out of cheap polyester. After alit of emailing they refunded the full amount of one dress because they do not have a proper return policy. I reported them to NZ authorities who decided to do NOTHING and Facebook as fraudulent who also did NOTHING! It seems there are more and more business' scamming. Thanks for this site and I will be very cautious if there is a next time. Polyester is so not good for our planet people 🙂

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5. 

   Sue Hennessy May 23, 2024

   This Company is an absolute disgrace. They indicate they are dispatching these items from the country you are in (in my case NZ), otherwise I would not have purchased from them as I do not want crap from Asia - which is exactly what I got. Very misleading - as reported above I think they know people will not push for a refund and not spend the money to send the items back - wish I had checked the whole thing out much better before purchasing from them. DON'T DO IT!!!!

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