Is sugar.it Legit?

Beware! Company disrespects EU law, they wont refund the initial shipping costs. They refer to their own policies, but it doesn’t matter. According to EU law, the vendor has to refund the total paid amountincluding shipping costs, read online at Europe Consommatuers.I paid for the returning shipping costs and that’s fine, but guys if you want to trade within EU you have to respect the law.

Prices are lower on the site but with taxes and customs, it’s MORE expensive than buying from other retailers or directly from the designer. This was a very poor choice - lesson learned - don't make the same mistake! Edit: Indeed, it is clearly labeled on the site that customs are outstanding but to pay MORE than what the average item costs is not okay. It would be helpful for you to provide your customers with an estimate of these foreseeable costs. Clearly I am not the only one who has experienced this issue and your response is always the same generic copy and paste message. Also, I am letting readers know that you’ve attempted to delete my review as ‘defamation’ when it’s simple facts. Thank you Trustpilot for acknowledging the factual and objective nature of this review. Sugar.it, the solution is simple: do better if you value your customers.

This was my first time shopping at SUGAR.IT I haven't heard of it before.I rate the experience as GREAT!Big selection of luxury items, the prices are very fair - lower than in most other online stores, order prosessing and shipping is very fast, packaging is so lovely! I made a big order and loved every item in it. Everything was packaged very carefully and arrived exactly as it was pictured / described on the website. They also have regular sales, which is a very nice thing. Thank you very much SUGAR team!AAA+++. I reccomend it!

Amazing overall shopping experience. The customer service is very fast and responsive, their answers are clear and precise. The shipping is fast and very reliable, you can track every step, and the updates are frequent. The merchandise is immaculate, packaged with extra care, and absolutely stunning. In my case I got an Alaia purse, and it arrived with all the hardware protections in its dust bag. Couldn’t be happier! Thank you Sugar Team

Very good experience. Yes you will have to pay import customs duties but it's clearly stated on their web site.(So take that into account )Very fast delivery to the UK with continuous updates along the way. I recommend 👍

I just received my Miu Miu new balance sneakers today. This was one of the fastest shipping and delivery I have experienced for online shopping. Literally within an hour, my order was shipped out and a shipping notification was in my inbox. Item was well packed and protected, pristine condition. Responsive, enthusiastic customer service and efficient operations of the site are setting online shopping experience to another level. I am very happy. Thank you to the Sugar team for the great service! Will be confident to shop more on the site from now on.

I ordered a men’s gancini bag from Ferragamo. It came in the original cloth bag and with every new/original bag plastic wraps. It was like getting it from the store. This was my first time buying, truly I was skeptical because of the great prices… Definitely will be browsing again. Grazie Mille

Exceptional customer service. I was very impressed how the team of customer agents went above & beyond their remit to deliver this item to me, which was not an item they normally deliver as it did not make the required payment limit. They were extremely helpful in meeting my request ensuring I received the goods without any further charge. Thank you very much. Lawrence

Great experience first time buying from the website. I especially loved the constant communication updating on the status of the shipment. The item came well wrapped with the designer cover bag. I will use them again

Look, the international shipping is quicker than it is in the US and my item is authentic! I am soooo satisfied with my purchase! The communication is prompt and superb! This was my first time ordering from Sugar Italy but it’s definitely not the last! Everything about my purchase was fantastic! Definitely recommend!

I was thrilled to find these Valentino shoes, much cheaper than anywhere else. Amazingly fast delivery. Would highly recommend using this wonderful boutique to all my friends.

As I wrote two days ago, I ordered again from Sugar. I don't need to tell you anything else if I say that I received a package today! In perfect condition, precisely packed, the product was protected inside the box, everything was the same as last time, even the great price! Let me mention that I live outside the EU and that I had no additional costs because I adhered to the customs amount limit that my country set when purchasing online. The package is delivered by DHL which is, in my experience, the best delivery company. I have to say it again, I am delighted with Sugar, thank you very much and this is so far my favorite shopping destination!

Customer services were super helpful in helping me to solve some logistics issues. The bag is original Bottega Veneta and in pristine condition. Delivered to Hong Kong in under 48 hours. I highly recommend Sugar and will have no hesitation in buying from them in the the future. Thank you so much and keep up the fantastic service

Dear SUGAR, I really loved my experience with the website. Amazing experience thanks to SUGAR.shopping from home is an easy experience,Delivery is so fast only takes 2days to Dubai with one of the best curries UPS.Customer service is so fast and helpful also thanks to them❤️❤️

I recently purchased a bag from sugar which was at the best discounted price I couldn't get anywhere, I did not hesitate to jump on it, I got myItem very quick through ups, I did not expect to pay the duties fees here in the states but it was easy, I made the payment online. This was my first time buying from this website and I'm a customer for life, their customer service is also amazing, very helpful.

Ordered a Gucci bag and had perfect delivery, shipping, and even came in original box and packaging. Was sent from Italy to US and still got here faster than if I were to have ordered it from Gucci US.

Still not received ny order despite paying horrific charges. Emailed re how to pay charges and got incredibly rude and unhelpful response. Very cagey about charges because they know it's actually cheaper to purchase in UK when you add them on but it's alltoo late by them and returning would be useless as you've lost so much money paying original charges!! £75!!!! I had to pay...and still no parcel and still no date of delivery!!! Steer clear is my advice...waste of time

Amazing service! Super quick delivery to the UK and tracking updates keep you informed of item's whereabouts. Well packaged and as described. Will definitely use again.

Great prices for luxury goods. The shipping was so fast received it in 3 days. Awesome shopping experience with SUGAR. Would definitely purchase again from here & would also recommend ! ☺️.

Extra effort in customer service.Kudos to Sugar.it Team! It arranged to procure from a high-line Italian designer one of its runway items in my size. And at about 20% less than elsewhere. It stocked the item but not in my size.Looking forward receiving it.